Opportunities and Issues : Estates’ Perspective Grant Charman Deputy Director of Estates University of Leicesterwww.le.ac.uk
Introduction• Appointed in 2003• Led University involvement in PFI deal• Wider involvement from 2006• Estates – IT issues prevalent
Problems• Three main areas• Themes – Project Controls – People Controls – Building Controls• Key message : Integration
Theme 1 – Project Controls• 2003 situation – No project management system – Lack of management information – Projects delivered on-time and on-budget were the exception – Committee reporting weak and haphazard• Solution : Project Management system to provide control and reporting on entire programme
Theme 1 – Project Controls• History – 2003 – search started, decision to develop – 2007 – developed system demonstrated – 2009 – identification of solution – 2010 – procurement – 2011 - implementation
Theme 1 – Project Controls• The solution; Imprest ?• System written with Higher Education in mind• Flexible and Configurable• Management information, project control, data store/exchange system• “Links to SAP”
Theme 1 – Project Controls• Purchase through OGC• Installation has been smooth• Dedicated project manager appointed by Datavisibility• Decision to host off-site
Theme 1 – Project Controls• Remaining hurdles – Getting people to use it – changing the system! – SAP integration – MICAD integration
Theme 2 – People Controls• Problem with managing maintenance requests• Maintenance helpdesk system created in 2006 on SAP• Extensive development in-house by ITS• How do we control the flow of information and the allocation and control of the staff attending?• Significant improvement on previous • But still flawed
Theme 2 – People Controls• Little further progress since 2006• Now identified for further improvement• SAP or off the shelf?• Dare we break the link to finance system?• How believable are claims to link to SAP?• Can we integrate hand-held devices?
Theme 2 – People Controls• Now applying Systems Thinking ideas in a review of maintenance before finalising helpdesk requirement• IT integration crucial
Theme 3 – Building Controls• Schneider BMS• System installed years ago• Development has been unplanned• Business decision to employ specialist in-house engineer• Transformed system
Theme 3 – Building Controls• Better reporting on core functions• Active monitoring of alarm signals• Active link to security lodge system for critical alarms• Resilience improved• New installations and system growth being planned
Theme 3 – Building Controls• Future improvements – Fire Alarms – Intruder Alarms – LZC programme applications
Where Next?• Increasing levels of integration between systems• Hand helds, mobile devices, social media• Estates still not fully embracing new technology
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