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Dave everett
 

Dave everett

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    Dave everett Dave everett Presentation Transcript

    • Real Time Utility Monitoring Case Study, RM & Customer Experiences
      Dave Everett
      Commercial Manager Indirect Purchasing
      RM Education.
    • Agenda.
      The journey of choice
      Goals and measurement to success
      Lessons Learned & Suggestions
      Questions and answers.
    • The Journey of Choice – Why real time?
      No change – Using only Half hourly information from our meters on a month + 1 basis
      Smart meters – Day + 1 information from a Smart meter roll out
      Real Time – Live (5 Minute) information from all pulse capable utility meters, Smart or otherwise
      Wired/Wireless – The high cost of cabling alone made our decision
    • How detailed should we be?
      Our choices:
      Fiscal Meters – No need to install new meters allowed top level view of building use
      Sub Metering – Great idea but planning is key
      Ensure your electrical and pipework schematics are up to date.
      Overlay on a each building on a floorplan, know what your metering
      Do the same for Gas and Water
    • Goals and Measuring Success
      Even with a month +1 data we could set a goal and achieve it
      But time erodes and old habits die hard
      Human Psychology – Most of us like to compete in some way
      Building Vs Building
      This month Vs last month
      Performance to target
      Make it clear and make it simple – You’re able to interpret the
      detailed information, someone seeing it for the first time may not
    • Building Gas use before and after.
    • Building Gas use before and after – early morning use corrected.
    • Goals and Measuring Success – Real Time Motivates
      Previous graph is most powerful the same day the problem is solved
      The more you see progress the more supportive your end users
      It’s not just about the users, it’s about us as well.
      Show live progress to targets
      Focus our activity where it’s needed most
      Alert us when things go wrong, not when they are reported
      Give us the information we need on demand, not tomorrow
      Challenge the apathy, look at the graph in 2 slides time
    • Water leak – Alert given and problem solved next day.
    • “No leaks here – our water bills been the same for years…..”
    • MI Data.
      Lessons learned & Suggestions
      Senior Sponsor Buy-in is invaluable
      Whilst room/floor level monitoring is ideal you can do a lot without it
      Create a rolling fund whereby 25%-50% of the savings are re-invested
      Continuous programme of improvement (don’t let it stall)
      Don’t ignore the other Utilities (Gas, Water, Fuel Oil, Diesel)
      Communicate with your audience in different ways, simple & engaging
      As changing behaviour can bring savings and advocates
      Network with your peers, share information and experiences
    • Thank you for listening.
      For further information or a copy of this powerpoint please contact Dave Everett on 01235 854779 or email deverett@rm.com