07/06/09 | slide Joint Information Systems Committee Supporting education and research Business and Community Engagement (BCE) Overview Simon Whittemore 10 December 2008 Supporting BCE Workshop

JISC Activities 07/06/09 | slide Innovation Programmes

JISC Activities JISC Innovation Programmes (e.g. Digitisation); Services (c.40, e.g. JANET, Advis. Svs) Provides and develops ICT facilities and resources; Provides support, advice and guidance; spreads good practice; Creates collaborative networks at home and abroad. JISC is driven by The needs of the community it serves; strong focus in HE and Research Supporting the aims and objectives of the JISC’s funding partners Political drivers e.g. DIUS’ Employer Engagement (Leitch) + Innovation Nation Support for HE provision beyond HEIs (FE colleges, work place) Working in collaboration with e.g. HE Academy, Becta, internationally, 07/06/09 | slide

JISC

Innovation Programmes (e.g. Digitisation); Services (c.40, e.g. JANET, Advis. Svs)

Provides and develops ICT facilities and resources;

Provides support, advice and guidance; spreads good practice;

Creates collaborative networks at home and abroad.

JISC is driven by

The needs of the community it serves; strong focus in HE and Research

Supporting the aims and objectives of the JISC’s funding partners

Political drivers e.g. DIUS’ Employer Engagement (Leitch) + Innovation Nation

Support for HE provision beyond HEIs (FE colleges, work place)

Working in collaboration with e.g. HE Academy, Becta, internationally,

Outcomes of JISC Innovation Programmes: supporting change in HE Enhanced capacity, knowledge and skills to enable positive and informed change in the sector (through piloting new technologies and approaches) Guidance to the sector on ‘good practice’ models for using technology that can be used at departmental, institutional, regional or national levels Strategic leadership to the sector and other bodies in specialist areas and to influence national and international agendas New or enhanced services, infrastructure, standards or applications that may be used at departmental, institutional, regional or national levels 07/06/09 | slide

Enhanced capacity, knowledge and skills to enable positive and informed change in the sector (through piloting new technologies and approaches)

Guidance to the sector on ‘good practice’ models for using technology that can be used at departmental, institutional, regional or national levels

Strategic leadership to the sector and other bodies in specialist areas and to influence national and international agendas

New or enhanced services, infrastructure, standards or applications that may be used at departmental, institutional, regional or national levels

Developed in response to JISC’s Fifth Strategic Aim 2007-09: To develop and implement a programme to support institutions’ engagement with the wider community The JISC BCE Programme supports institutions in their engagement with the wider community. It aims: To enhance institutional efficiency, effectiveness and opportunities in business and community activities To improve access to institutions’ knowledge assets for business and community organisations . What is BCE? Business and Community Engagement (BCE) is the strategic management of relationships with external partners and clients, and of the related institutional services ( e.g. knowledge exchange, workforce development). JISC Business and Community Engagement (BCE) Programme 07/06/09 | slide

Developed in response to JISC’s Fifth Strategic Aim 2007-09:

To develop and implement a programme to support institutions’ engagement with the wider community

The JISC BCE Programme supports institutions in their engagement with the wider community. It aims:

To enhance institutional efficiency, effectiveness and opportunities in business and community activities

To improve access to institutions’ knowledge assets for business and community organisations . What is BCE?

Business and Community Engagement (BCE) is the strategic management of relationships with external partners and clients, and of the related institutional services ( e.g. knowledge exchange, workforce development).

What is BCE? BCE involves: Innovation and knowledge exchange Strategic partnerships Workforce development and lifelong learning Public and community engagement Employer engagement External Service provision and delivery Objective: to deliver benefits to economy and society - and the institutions, e.g. a more highly skilled workforce, a more efficient, dynamic and sustainable economy and a more cohesive, knowledge-enabled society, (see Innovation Nation) BCE is fundamentally about solving problems and creating opportunities through external engagement. 07/06/09 | slide

BCE involves:

Innovation and knowledge exchange

Strategic partnerships

Workforce development and lifelong learning

Public and community engagement

Employer engagement

External Service provision and delivery

Objective: to deliver benefits to economy and society - and the institutions, e.g. a more highly skilled workforce, a more efficient, dynamic and sustainable economy and a more cohesive, knowledge-enabled society, (see Innovation Nation)

BCE is fundamentally about solving problems and creating opportunities through external engagement.

Business and Community Engagement Diversity of scope of engagement and outcomes 07/06/09 | slide Note: This diagram does not represent scale of activity Community Business Resources & opportunities Private sector Social & civic arena Cultural landscape Public sector Efficiency, cohesion Competitiveness, growth Cultural enrichment & quality of life ENHANCING INNOVATION & PRODUCTIVITY DELIVERING ECONOMIC & SOCIAL BENEFIT

JISC Business and Community Engagement Programme – Streams and Key Work-packages 07/06/09 | slide CRM Employer E ngage m ent Online Tools for BCE Embedding BCE Supporting Training & CPD Extending Access Mgt Business Info Resources Facilitating Open Innovation SME e-empowering VREs* for BCE *Virtual Research Environments Awareness in BCE in JISC Comms. & Marketing Needs Analysis Formative + Summative Evaluation 5 - EMBEDDING AND COMMUNICATING BCE 4 - ENABLING THE INTERFACE 3 - ENABLING CHANGE 2 - FACILITATING COLLABORATION 1 - ENHANCING KNOWLEDGE MANAGEMENT 6 - NEEDS ANALYSIS AND EVALUATION

Business and Community Engagement – Enabling effective interaction 07/06/09 | slide JISC: Supporting BCE; enhancing infrastructure and service-provision; breaking down barriers Virtual collaborative facilities for institution/ external partner co-development External access to HE and innovation information resources Service-orientated, interoperable systems (e.g. CRM); cohesive IT infrastructure; HE KNOWLEDGE & EXPERTISE Research, Education BUSINESS & COMMUNITY DEMAND Problem/need or opportunity BCE PRACTITIONERS Prognosis and diagnosis of opportunity, need

JISC Business and Community and Engagement - Four Strategic Priorities Innovation and co-development through partnerships and networking Using and accessing institutional resources (e.g. libraries, innovation centres) SMEs and the institutional ‘offer’ The experience of the institution’s ‘customer’; relationship management and service development 06/07/09 | | Slide

Innovation and co-development through partnerships and networking

Using and accessing institutional resources (e.g. libraries, innovation centres)

SMEs and the institutional ‘offer’

The experience of the institution’s ‘customer’; relationship management and service development

Supporting institutions in strategic BCE: Target benefits of BCE programme Stream 1 – Enhancing Knowledge Management Integrated management and exploitation of business critical knowledge and expertise assets for enhanced BCE; Easier reporting, more informed + resource-efficient strategic decision-making; More effective management + promotion of resultant knowledge/expertise, offers and related business/ market intelligence. Stream 2 – Facilitating Collaboration Enhanced support for BCE practitioners, particularly for collaboration, through new technology solutions, tailored advice and guidance (leading to more effective collaboration within and across institutions + departments); Process + outputs of institutions’ knowledge better packaged for external impact; Reduced long-term system costs + enhanced opportunity for shared applications. 07/06/09 | slide

Stream 1 – Enhancing Knowledge Management

Integrated management and exploitation of business critical knowledge and expertise assets for enhanced BCE;

Easier reporting, more informed + resource-efficient strategic decision-making;

More effective management + promotion of resultant knowledge/expertise, offers and related business/ market intelligence.

Stream 2 – Facilitating Collaboration

Enhanced support for BCE practitioners, particularly for collaboration, through new technology solutions, tailored advice and guidance (leading to more effective collaboration within and across institutions + departments);

Process + outputs of institutions’ knowledge better packaged for external impact;

Reduced long-term system costs + enhanced opportunity for shared applications.

Supporting institutions in strategic BCE: Target benefits of BCE programme Stream 3 – Enabling Change, Enabling BCE A more coherent and integrated approach to BCE; Improved compatibility/ synergy betw. relevant strategies, processes, systems; Better connections + interoperation betw. BCE operations + key central functions (e.g. information, administration, ICT services + marketing, finance/procurement + HR). Stream 4 – Enabling the Interface (Institution-BCE Partner) Improved and better controlled access to HEI/FEI knowledge assets; More agile + visible institutional services for business and community orgs. Stream 5 – Embedding and Communicating BCE Enhanced knowledge and capability in JISC and the wider JISC community to support institutions and respond to their evolving needs (and, indirectly, those of their partners and clients); Enhanced understanding + awareness of BCE activities, benefits + opportunities and how JISC supports and enables them across the range of JISC audiences. 07/06/09 | slide

Stream 3 – Enabling Change, Enabling BCE

A more coherent and integrated approach to BCE;

Improved compatibility/ synergy betw. relevant strategies, processes, systems;

Better connections + interoperation betw. BCE operations + key central functions (e.g. information, administration, ICT services + marketing, finance/procurement + HR).

Stream 4 – Enabling the Interface (Institution-BCE Partner)

Improved and better controlled access to HEI/FEI knowledge assets;

More agile + visible institutional services for business and community orgs.

Stream 5 – Embedding and Communicating BCE

Enhanced knowledge and capability in JISC and the wider JISC community to support institutions and respond to their evolving needs (and, indirectly, those of their partners and clients);

Enhanced understanding + awareness of BCE activities, benefits + opportunities and how JISC supports and enables them across the range of JISC audiences.

Appendix: Examples of Institutional BCE Activities Core: Knowledge Transfer/Exchange and Employer Engagement – the constituency is external Activities are both research-led and education-led - with emphasis on service provision and demand-led service. Examples: Consultancy services; Collaborative research; Contract research Start-up companies and spin-off companies Alumni services CPD and training services; Workforce development services; Work-based learning; Work placements Lifelong learning; Enterprise facilities, activities and education Incubation facilities and services; Licensing of content and knowledge assets Regional development and Regeneration Events, festivals & facilities utilising the institution’s intellectual assets, such as public lectures; performing arts events; exhibitions – museums/galleries; museum education. Social entrepreneurship/corporate social responsibility; Volunteering schemes; Public service activities such as: Food and diet improvement; Health awareness programmes; Problem solving - crime, narcotics etc.; Services for targeted groups e.g. IT for the elderly. 07/06/09 | slide

Core: Knowledge Transfer/Exchange and Employer Engagement – the constituency is external

Activities are both research-led and education-led - with emphasis on service provision and demand-led service. Examples:

Consultancy services;

Collaborative research; Contract research

Start-up companies and spin-off companies

Alumni services

CPD and training services;

Workforce development services; Work-based learning; Work placements

Lifelong learning;

Enterprise facilities, activities and education

Incubation facilities and services;

Licensing of content and knowledge assets

Regional development and Regeneration

Events, festivals & facilities utilising the institution’s intellectual assets, such as

public lectures; performing arts events; exhibitions – museums/galleries; museum education.

Social entrepreneurship/corporate social responsibility;

Volunteering schemes;

Public service activities such as:

Food and diet improvement; Health awareness programmes; Problem solving - crime, narcotics etc.; Services for targeted groups e.g. IT for the elderly.