JISC BCE Programme: Employer Engagement – Supporting Study and Synthesis Learning from Employer Engagement Programmes (LEEP) Project Anne-Marie McTavish, Coventry University

Partners The KSA Partnership Martin Haywood

The KSA Partnership

Martin Haywood

Agenda Aims & objectives Methodology Findings Analysis and synthesis Lessons, considerations and key messages

Aims & objectives

Methodology

Findings

Analysis and synthesis

Lessons, considerations and key messages

Aims & objectives Develop understanding of key processes, systems and infrastructure to enable and support employer engagement activities in FEIs/HEIs Explore the dynamics of the tri-lateral relationship between provider, employer and learner

Develop understanding of key processes, systems and infrastructure to enable and support employer engagement activities in FEIs/HEIs

Explore the dynamics of the tri-lateral relationship between provider, employer and learner

Deliverables 5 incremental case studies Process, systems, infrastructure needs for EE Integration with other BCE activities Community of practice Collect and share learning Report Lessons, considerations, key messages

5 incremental case studies

Process, systems, infrastructure needs for EE

Integration with other BCE activities

Community of practice

Collect and share learning

Report

Lessons, considerations, key messages

Methodology Scoping and liaison with JISC Data collection Desk research Framework for pilot project visits Pilot project visits/investigations Project meetings Data consolidation, analysis, synthesis

Scoping and liaison with JISC

Data collection

Desk research

Framework for pilot project visits

Pilot project visits/investigations

Project meetings

Data consolidation, analysis, synthesis

Findings (1) Case studies Birkbeck College, University of London Development of Pareto-based Customer Relationship Management system and best-practice guide to enable UK HE/FEIs to deliver customised learning portfolios to employers and learners

Case studies

Birkbeck College, University of London

Development of Pareto-based Customer Relationship Management system and best-practice guide to enable UK HE/FEIs to deliver customised learning portfolios to employers and learners

Findings (2) Case studies Coventry University Exploration and identification of issues associated with remote access to an institution’s e-systems by employers/employees engaged in a customised programme of work-based learning

Case studies

Coventry University

Exploration and identification of issues associated with remote access to an institution’s e-systems by employers/employees engaged in a customised programme of work-based learning

Findings (3) Case studies Doncaster College Development of safe and secure authenticated access to learner data from off-site locations Provision and evaluation of a range of technologies to enable an increase in the effectiveness of work-based learning operations for FE staff and learners

Case studies

Doncaster College

Development of safe and secure authenticated access to learner data from off-site locations

Provision and evaluation of a range of technologies to enable an increase in the effectiveness of work-based learning operations for FE staff and learners

Findings (4) Case studies Roehampton University Development of system to effect a significant change in market mechanism to match employer demand for workforce development to cost-effective institutional supply: Course Configurator and interactive website

Case studies

Roehampton University

Development of system to effect a significant change in market mechanism to match employer demand for workforce development to cost-effective institutional supply: Course Configurator and interactive website

Findings (5) Case studies York University Exploration and development of an optimal management solution to support CPD service delivery across a range of academic and operational contexts and support planning and production of statutory returns within an HEI

Case studies

York University

Exploration and development of an optimal management solution to support CPD service delivery across a range of academic and operational contexts and support planning and production of statutory returns within an HEI

Analysis and synthesis 1 Employer Learner HEI Business Sector Market intelligence Marketing/ Enquiry Negotiation Sales ONA Course dev’t Delivery systems TNA Course delivery Assessment Accreditation Course management MIS

Analysis and synthesis 2 Lessons, considerations, key messages “ One size does not fit all” - multi-stream approach to address range of products, users and needs “ Incremental development for success” – small, short-term objectives with realistic timelines for creating robust and useable systems and infrastructure

Lessons, considerations, key messages

“ One size does not fit all” - multi-stream approach to address range of products, users and needs

“ Incremental development for success” – small, short-term objectives with realistic timelines for creating robust and useable systems and infrastructure

“ Complexity and risk” – analysis of needs and service requirements + prototyping process “ Know your Business, Know your Client” – assess, prioritise, plan and align institutional strategy to specific business needs “ Train the Learner, Train the Educator” –effective deployment and use of e-learning tools and blended learning environments

“ Complexity and risk” – analysis of needs and service requirements + prototyping process

“ Know your Business, Know your Client” – assess, prioritise, plan and align institutional strategy to specific business needs

“ Train the Learner, Train the Educator” –effective deployment and use of e-learning tools and blended learning environments

“ Transfer the Benefits” – build and maintain multiple channels/modes for dissemination of continuous good practice

“ Transfer the Benefits” – build and maintain multiple channels/modes for dissemination of continuous good practice

Considerations Areas of good practice Forums for interaction with stakeholders Website for disseminating information and interactive communication Provision of relevant and appropriate ‘hands-on’ experience for major stakeholders on tool-kit developments

Areas of good practice

Forums for interaction with stakeholders

Website for disseminating information and interactive communication

Provision of relevant and appropriate ‘hands-on’ experience for major stakeholders on tool-kit developments

Areas for caution Sustaining a client-demand perspective needs creativity, vigilance and management Implementation of heterogeneous ICT networks multiplies risk factor Under/over –estimating expectations, attitudes and behaviour of stakeholders

Areas for caution

Sustaining a client-demand perspective needs creativity, vigilance and management

Implementation of heterogeneous ICT networks multiplies risk factor

Under/over –estimating expectations, attitudes and behaviour of stakeholders

Key messages Do not separate employer facing agenda from other BCE activities Consider how best to support long-term institutional roll-out, wider dissemination and sharing of pilot project results and good practice

Do not separate employer facing agenda from other BCE activities

Consider how best to support long-term institutional roll-out, wider dissemination and sharing of pilot project results and good practice

Key messages “ Listen to the voice of your customers” – Embed flexibility: different courses, shorter modules, more pathways, adaptable assessment, off-the-shelf materials Create evaluative mechanisms for assessing how well FEI/HEIs listen

“ Listen to the voice of your customers” –

Embed flexibility: different courses, shorter modules, more pathways, adaptable assessment, off-the-shelf materials

Create evaluative mechanisms for assessing how well FEI/HEIs listen