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Employer Engagement - Supporting Study and Synthesis
 

Employer Engagement - Supporting Study and Synthesis

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Learning from Employer Engagement Programmes (LEEP) project. Coventry University

Learning from Employer Engagement Programmes (LEEP) project. Coventry University

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Employer Engagement - Supporting Study and Synthesis Employer Engagement - Supporting Study and Synthesis Presentation Transcript

  • JISC BCE Programme: Employer Engagement – Supporting Study and Synthesis Learning from Employer Engagement Programmes (LEEP) Project Anne-Marie McTavish, Coventry University
  • Partners
    • The KSA Partnership
    • Martin Haywood
  • Agenda
    • Aims & objectives
    • Methodology
    • Findings
    • Analysis and synthesis
    • Lessons, considerations and key messages
  • Aims & objectives
    • Develop understanding of key processes, systems and infrastructure to enable and support employer engagement activities in FEIs/HEIs
    • Explore the dynamics of the tri-lateral relationship between provider, employer and learner
  • Deliverables
    • 5 incremental case studies
      • Process, systems, infrastructure needs for EE
      • Integration with other BCE activities
    • Community of practice
      • Collect and share learning
    • Report
      • Lessons, considerations, key messages
  • Methodology
    • Scoping and liaison with JISC
    • Data collection
      • Desk research
      • Framework for pilot project visits
      • Pilot project visits/investigations
    • Project meetings
    • Data consolidation, analysis, synthesis
  • Findings (1)
    • Case studies
      • Birkbeck College, University of London
        • Development of Pareto-based Customer Relationship Management system and best-practice guide to enable UK HE/FEIs to deliver customised learning portfolios to employers and learners
  • Findings (2)
    • Case studies
      • Coventry University
        • Exploration and identification of issues associated with remote access to an institution’s e-systems by employers/employees engaged in a customised programme of work-based learning
  • Findings (3)
    • Case studies
      • Doncaster College
        • Development of safe and secure authenticated access to learner data from off-site locations
        • Provision and evaluation of a range of technologies to enable an increase in the effectiveness of work-based learning operations for FE staff and learners
  • Findings (4)
    • Case studies
      • Roehampton University
        • Development of system to effect a significant change in market mechanism to match employer demand for workforce development to cost-effective institutional supply: Course Configurator and interactive website
  • Findings (5)
    • Case studies
      • York University
        • Exploration and development of an optimal management solution to support CPD service delivery across a range of academic and operational contexts and support planning and production of statutory returns within an HEI
  • Analysis and synthesis 1 Employer Learner HEI Business Sector Market intelligence Marketing/ Enquiry Negotiation Sales ONA Course dev’t Delivery systems TNA Course delivery Assessment Accreditation Course management MIS
  • Analysis and synthesis 2
    • Lessons, considerations, key messages
      • “ One size does not fit all” - multi-stream approach to address range of products, users and needs
      • “ Incremental development for success” – small, short-term objectives with realistic timelines for creating robust and useable systems and infrastructure
      • “ Complexity and risk” – analysis of needs and service requirements + prototyping process
      • “ Know your Business, Know your Client” – assess, prioritise, plan and align institutional strategy to specific business needs
      • “ Train the Learner, Train the Educator” –effective deployment and use of e-learning tools and blended learning environments
      • “ Transfer the Benefits” – build and maintain multiple channels/modes for dissemination of continuous good practice
  • Considerations
    • Areas of good practice
      • Forums for interaction with stakeholders
      • Website for disseminating information and interactive communication
      • Provision of relevant and appropriate ‘hands-on’ experience for major stakeholders on tool-kit developments
    • Areas for caution
      • Sustaining a client-demand perspective needs creativity, vigilance and management
      • Implementation of heterogeneous ICT networks multiplies risk factor
      • Under/over –estimating expectations, attitudes and behaviour of stakeholders
  • Key messages
    • Do not separate employer facing agenda from other BCE activities
    • Consider how best to support long-term institutional roll-out, wider dissemination and sharing of pilot project results and good practice
  • Key messages
    • “ Listen to the voice of your customers” –
      • Embed flexibility: different courses, shorter modules, more pathways, adaptable assessment, off-the-shelf materials
      • Create evaluative mechanisms for assessing how well FEI/HEIs listen