Employer Engagement - Supporting Study and Synthesis


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Learning from Employer Engagement Programmes (LEEP) project. Coventry University

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  • Employer Engagement - Supporting Study and Synthesis

    1. 1. JISC BCE Programme: Employer Engagement – Supporting Study and Synthesis Learning from Employer Engagement Programmes (LEEP) Project Anne-Marie McTavish, Coventry University
    2. 2. Partners <ul><li>The KSA Partnership </li></ul><ul><li>Martin Haywood </li></ul>
    3. 3. Agenda <ul><li>Aims & objectives </li></ul><ul><li>Methodology </li></ul><ul><li>Findings </li></ul><ul><li>Analysis and synthesis </li></ul><ul><li>Lessons, considerations and key messages </li></ul>
    4. 4. Aims & objectives <ul><li>Develop understanding of key processes, systems and infrastructure to enable and support employer engagement activities in FEIs/HEIs </li></ul><ul><li>Explore the dynamics of the tri-lateral relationship between provider, employer and learner </li></ul>
    5. 5. Deliverables <ul><li>5 incremental case studies </li></ul><ul><ul><li>Process, systems, infrastructure needs for EE </li></ul></ul><ul><ul><li>Integration with other BCE activities </li></ul></ul><ul><li>Community of practice </li></ul><ul><ul><li>Collect and share learning </li></ul></ul><ul><li>Report </li></ul><ul><ul><li>Lessons, considerations, key messages </li></ul></ul>
    6. 6. Methodology <ul><li>Scoping and liaison with JISC </li></ul><ul><li>Data collection </li></ul><ul><ul><li>Desk research </li></ul></ul><ul><ul><li>Framework for pilot project visits </li></ul></ul><ul><ul><li>Pilot project visits/investigations </li></ul></ul><ul><li>Project meetings </li></ul><ul><li>Data consolidation, analysis, synthesis </li></ul>
    7. 7. Findings (1) <ul><li>Case studies </li></ul><ul><ul><li>Birkbeck College, University of London </li></ul></ul><ul><ul><ul><li>Development of Pareto-based Customer Relationship Management system and best-practice guide to enable UK HE/FEIs to deliver customised learning portfolios to employers and learners </li></ul></ul></ul>
    8. 8. Findings (2) <ul><li>Case studies </li></ul><ul><ul><li>Coventry University </li></ul></ul><ul><ul><ul><li>Exploration and identification of issues associated with remote access to an institution’s e-systems by employers/employees engaged in a customised programme of work-based learning </li></ul></ul></ul>
    9. 9. Findings (3) <ul><li>Case studies </li></ul><ul><ul><li>Doncaster College </li></ul></ul><ul><ul><ul><li>Development of safe and secure authenticated access to learner data from off-site locations </li></ul></ul></ul><ul><ul><ul><li>Provision and evaluation of a range of technologies to enable an increase in the effectiveness of work-based learning operations for FE staff and learners </li></ul></ul></ul>
    10. 10. Findings (4) <ul><li>Case studies </li></ul><ul><ul><li>Roehampton University </li></ul></ul><ul><ul><ul><li>Development of system to effect a significant change in market mechanism to match employer demand for workforce development to cost-effective institutional supply: Course Configurator and interactive website </li></ul></ul></ul>
    11. 11. Findings (5) <ul><li>Case studies </li></ul><ul><ul><li>York University </li></ul></ul><ul><ul><ul><li>Exploration and development of an optimal management solution to support CPD service delivery across a range of academic and operational contexts and support planning and production of statutory returns within an HEI </li></ul></ul></ul>
    12. 12. Analysis and synthesis 1 Employer Learner HEI Business Sector Market intelligence Marketing/ Enquiry Negotiation Sales ONA Course dev’t Delivery systems TNA Course delivery Assessment Accreditation Course management MIS
    13. 13. Analysis and synthesis 2 <ul><li>Lessons, considerations, key messages </li></ul><ul><ul><li>“ One size does not fit all” - multi-stream approach to address range of products, users and needs </li></ul></ul><ul><ul><li>“ Incremental development for success” – small, short-term objectives with realistic timelines for creating robust and useable systems and infrastructure </li></ul></ul>
    14. 14. <ul><ul><li>“ Complexity and risk” – analysis of needs and service requirements + prototyping process </li></ul></ul><ul><ul><li>“ Know your Business, Know your Client” – assess, prioritise, plan and align institutional strategy to specific business needs </li></ul></ul><ul><ul><li>“ Train the Learner, Train the Educator” –effective deployment and use of e-learning tools and blended learning environments </li></ul></ul>
    15. 15. <ul><ul><li>“ Transfer the Benefits” – build and maintain multiple channels/modes for dissemination of continuous good practice </li></ul></ul>
    16. 16. Considerations <ul><li>Areas of good practice </li></ul><ul><ul><li>Forums for interaction with stakeholders </li></ul></ul><ul><ul><li>Website for disseminating information and interactive communication </li></ul></ul><ul><ul><li>Provision of relevant and appropriate ‘hands-on’ experience for major stakeholders on tool-kit developments </li></ul></ul>
    17. 17. <ul><li>Areas for caution </li></ul><ul><ul><li>Sustaining a client-demand perspective needs creativity, vigilance and management </li></ul></ul><ul><ul><li>Implementation of heterogeneous ICT networks multiplies risk factor </li></ul></ul><ul><ul><li>Under/over –estimating expectations, attitudes and behaviour of stakeholders </li></ul></ul>
    18. 18. Key messages <ul><li>Do not separate employer facing agenda from other BCE activities </li></ul><ul><li>Consider how best to support long-term institutional roll-out, wider dissemination and sharing of pilot project results and good practice </li></ul>
    19. 19. Key messages <ul><li>“ Listen to the voice of your customers” – </li></ul><ul><ul><li>Embed flexibility: different courses, shorter modules, more pathways, adaptable assessment, off-the-shelf materials </li></ul></ul><ul><ul><li>Create evaluative mechanisms for assessing how well FEI/HEIs listen </li></ul></ul>