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Creating a Customer-Focused Customer Experience Journey Map

by Customer Experience Speaker, Consultant and Researcher at Heart of the Customer on Aug 06, 2013

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Customer journey maps go by different names, such as customer experience maps, journey maps, and touch point maps. Journey maps serve as a visual means to identify the steps your customer goes through ...

Customer journey maps go by different names, such as customer experience maps, journey maps, and touch point maps. Journey maps serve as a visual means to identify the steps your customer goes through as they experience your product or service and the impact of each. Customer journey maps chart your customer’s experience and help you target improvements with the greatest return. By identifying those steps in the customer experience with the greatest impact, your journey map becomes a centerpiece of your customer experience planning process. Learn more at www.heartofthecustomer.com/blog!

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  • soundarakumarmasilamani5 Soundarakumar Masilamani I require Customer Experience Management slides

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Creating a Customer-Focused Customer Experience Journey Map Creating a Customer-Focused Customer Experience Journey Map Presentation Transcript