Israel IT Market 2006 2008

Slideshow Transcript

1. Slide 1: What is new for Israeli CIO 2006 Jimmy Schwarzkopf Research Fellow STKI jimmy@stki.info © 2006 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 1
2. Slide 2: ISRAEL IT 2006  How IT decision makers tell us their “IT story”:  Personal meetings (STKI analysts meet over 20 IT decision makers a day).  STKI answers 2000 inquiries a year.  Over 150 CIOs of the biggest Israeli companies (over 70% of IT market) open to us their budgets.  Over 105 CEOs of vendors serving the Israeli market open to us their sale results. © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 2
3. Slide 3: Agenda  Disruptive technologies in Israel  2006: View from the top (Israeli CIOs speak)  View from the Israeli IT Industry (2005 results) © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 3
4. Slide 4: Disruptive Technologies Not a clever technology but one that makes life very difficult for the many businesses that depend on the existing way of doing things  Office of the CIO  Business Processes  SOA  Business Rule Engines  Enterprise Architecture  Open Source Movement  Agile Software Project  Voice over Internet Protocol Management  Supply Chain Management  Real Time Analytics  64 bit x86 architecture  Text Mining  WiMAX, WiFi, all wireless  Microsoft VISTA © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 4
5. Slide 5: Disruptive Technologies  Most of the important “new” technologies today are not “products” but a “new way” of doing things.  Product comparisons are second to new methodologies and business strategies.  EXAMPLE:  The best BPM in the world cannot make up for bad design of business process, viseversa not such a problem  The best middleware software cannot makeup for not having good architecture , but good architecture can work with any middleware © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 5
6. Slide 6: INNOVATION “ if you keep doing what you have always done, you will get what you have always got” “ if you act on what you already know, you will do what you have always done and get what you have always got” © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 6
7. Slide 7: View from the top: CIO agenda (1) IT Strategy, sourcing and usage * what is driving the IT industry ? * what is available to me? BUSINESS Emerging Technologies IMPERATIVES: IT *Which ones? *what factors driving the business ? CIO *What skills needed? *how much does IT matter ? CONSUMERIZATION * what are my clients deploying? * What is available in the public infrastructure ? © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 7
8. Slide 8: View from the top: results of our Israeli CIO survey (1)  How would you compare budget 2006 to the one you had in 2005 ?  Who does the following report to:  74% of Israeli CIOs report to the CEO  54 % of IT departments have their own procurement team © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 8
9. Slide 9: How many enterprises in Israel? © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 9
10. Slide 10: Changes in percentages of total budget by industry % from total budget One of Every Three Dollars in IT Will be in the Financial market 100% 100% 100% 100% © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 10
11. Slide 11: MIX of products/services by client industry 100% 100% 100% 100% 100% 100% 100% 100% © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 11
12. Slide 12: View from the top: results of our Israeli CIO survey (2)  How much do you have:  54 % have some type of outsourcing in IT  81 % have TEMPS ( 24% of the workforce is the average)  77 % have some type of “Office of the CIO” in place, most extremely simplistic  46 % have or will have some LINUX by end of 2006  Investments in BI, DW, Analytics, Balance Scorecard or by any other name will grow in 2006 by more than 60% as an average. © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 12
13. Slide 13: View from the top: results of our Israeli CIO survey (3)  The following are summarized answers from my meetings:  Need of asset visibility (asset management)  Most important asset to manage: PC and PC software  Few CIOs plan to consolidate suppliers  Most outsourcing will continue to be restricted to specific projects: – implementation/training, security upgrades, desktop help desk and maintenance and some development.  Most CIOs lack metrics or targets with internal clients.  Most CIO’s are confident about their security although very few have a CSO (5 to 6 % of budgets go to security projects and security software) © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 13
14. Slide 14: PEOPLEWARE Age Pre-past Past Present © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 14
15. Slide 15: Consolidation: Exploiting software View from the top: & hardware resources & payment results of our Israeli CIO options to best serve a variable survey (4) SOA: Delivering IT workload functionality as reusable, interoperable business Peopleware: Hwre services portal Sftwre convergence Consolidation VoIP Internet2-Web2 Office of the CIO: OTC enabling Service Peopleware deployment of Oriented Computing concurrent Architecture initiatives OTC: giving users all the resources they need at the time they are needed, at a Enterprise EII: Delivering cost that is related to the Information meaningful information business value delivered Integration from many sources to many consumers © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 15
16. Slide 16: View from the top: Infrastructures results of our Israeli CIO survey (4) Sec & urity s Risk on a ti l ic Co st ess p Ap usin sses B e P roc Quality Architecture IT MODEL Content Collaboration An aly Time tic s In Co teg Sourci rat mpliance ion ng © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 16
17. Slide 17: ARCHITECTURE Process © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 17
18. Slide 18: What is going on for CIOs ? (1) OFFICE OF THE CIO (OTC)  Establish IT policies and procedures  Optimizing the acquisition, deployment and support of new technologies  Figure out how to know in real time who is doing what, how and when  What does this mean for vendors?  Software programs and implementation for asset management, project management, demand management, software usage management, etc.  Implementation of internal BI and balance scorecard projects for IT © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 18
19. Slide 19: What is going on for CIOs ? (4)  During the 2006-7 framework most ERP installations will enter “next level” :  the improvement phase.  What does this mean for vendors?  analytics, business processes and industry specific applications © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 19
20. Slide 20: Why “office of the CIO” Really Matters? expenditures committed domain/technology knowledge expenditure Actual project costs Time in project © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 20
21. Slide 21: Office of the CIO Internal Customers Operational CTO Services Innovation •Innovation Mng Help Desk (Tier1) •Delivery Mng Network Wireless Internet Architecture •Architecture Mng Help Desk (Tier2+3) •Customer Relationship •Strategy Mng Delivery method Strategy Business Analysts Mng Resources Performance Management Measurement Suppliers Budget ($) •Asset Mng Cost •Performance IT •Budget Mng Mng Manpower (HR) Timeliness •Project Mng •HR Mng •Q/A & Testing Asset (SW/HW) •Talent Mng Quality •SLA Mng •Training •Infra. Mng •Sourcing Mng •Security Mng •Vendor Mng •BI © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 21
22. Slide 22: Office of the CIO: IT Management Challenge Clients People & Process Performance © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 22
23. Slide 23: How do we produce CHANGE ? Only if we could…………………… Partnering Business Aligning with Technology Technology (Innovation with Business Strategy Cycle) (Alignment Cycle) © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 23
24. Slide 24: Old Approach Users Enact Use Drive Processes Apps Manage Assembled From Data Capabilities © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 24
25. Slide 25: New Approach BUSINESS TECHNOLOGY MODEL Users MODEL Enact Use Drive Processes Apps Orchestrate E Consume IC L RVDE Capabilities SE O M Manage Services Data Realize © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 25
26. Slide 26: What is going on for CIOs ? (2) Business Process mapping  Few Israeli firms can map their processes in ways that permit simulations, what- if analysis or even basic descriptive analysis of how the firm works.  Most firms don’t “precisely” know how they make (or loose) money.  Most firms do not profile their customers accurately or objectively.  What does this mean for vendors?  Implementation of firm-wide BPM introduction  Industrial Engineering departments in IT vendor service menu  IT vendors get top management visibility © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 26
27. Slide 27: Notify Approver A business process Requisition Approval Process No Yes Verify Authority Approve Requisition Notify Requestor of End (Approved) Approval Approved True Record Requisition Forward Rejected Start Select Approver True And Notify Approver Reject Requisition Notify Requestor of End (Rejected) Rejection Notify Requestor of False Forward Notify Requestor No End (Rejected) Approver Available © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 27
28. Slide 28: The Process Driven Organisation Process number one Process number two Process number three © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 28
29. Slide 29: Agile IT = Fundamental Change in Relationships Business Processes Receive S Enterprise e Applications r v i c IT e Infrastructure Deliver © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 29
30. Slide 30: What is going on for CIOs ? (3)  CIOs have to decide on SOA and “applistructure”  Applistructure is the trend that combines ERP/CRM with enterprise infrastructure through use of middleware ecosystems.  SOA architecture project are difficult to “start”  What does this mean for vendors?  Competition in the middleware ecosystem between the big four (IBM’s Webshere Blue Stack, Microsoft’s .net, SAP’s Netweaver and Oracle’s Fusion) against SUN/SeeBeyond, Tibco, BEA, MAGIC and others.  SOA and architecture consulting projects © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 30
31. Slide 31: What is SOA ? Service Oriented Architecture is a state of mind © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 31
32. Slide 32: APPLISTRUCTURE and SOA SOA Application Platform SOA Information Platform SOA Infrastructure Platform © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 32
33. Slide 33: SOA reduces IT Complexity & Cost Infrastructure Complexity + Costs Support many vendors $$ Management of IT ($) SOA based Systems Client Server 1994 1997 2000 2003 2006 2008+ N - Tier © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 33
34. Slide 34: Why do we want to change ???? © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 34
35. Slide 35: Why do we need a software application platform model ?  STANDARIZATION  More capabilities being part of the infrastructure  Not being coded separatly into each application  CONSOLIDATION  Using majority of applications on a single software platform – Improves integration – Reduces management costs – Simplifies support  Vendors building daily their platform  MODULARIZATION  Buying only what you need  Allows composite applications © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 35
36. Slide 36: Encapsulated and web services applications KM Applications Packaged & Personal Applications Composite Applications Web Services Web Services Portal/EAI/BPM E-Mail Content Managers Web Services Web Services Data Warehousing Packaged Applications Web Services Web Services Data Integrator Office Suites Legacies Web Services Portal Web Services Engine Other Applications Workflow Managers © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 36
37. Slide 37: STKI Software Application Platform Model Enterprise Portal Business Process Management Web Server STKI Application Integration SOFTWARE Identity Management APPLICATION Information Integration PLATFORM MODEL Business Intelligence Data Management Development Tools Application Server Collaboration Tools Operating System © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 37
38. Slide 38: STKI model : the main vendors Ope n S o urc e IB M B E A STKI SOFTWARE Mic ro s o ft APPLICATION S AP PLATFORM MODEL VENDORS OR AC LE S UN Oth e r B OB like Tib c o, e tc …. © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 38
39. Slide 39: Composite Applications Process Get Order Churn Optimize Rate Plan nfigure nd-co Drop-a Get Get Value Customer Composite Applications © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 39
40. Slide 40: Need of standard XML © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 40
41. Slide 41: Information as THE NEW “CENTER OF GRAVITY” Tools & Applications Processes People Actionable Content Relationships Data Information as the CENTER OF GRAVITY Integrate, Accelerate, Optimize, Virtualized Heterogeneous Applications & Information © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 41
42. Slide 42: Information Architecture also…. © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 42
43. Slide 43: Integration architecture Enterprise Portal Process Manager EII Portal as assembly engine Enterprise Integration Bus Front- & Workflow eBusiness Financial Backoffice Management System System System System Legacy CRM SCM System System System © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 43
44. Slide 44: What is going on for CIOs ? (3)  Enterprises are realizing that the WEB is going through changes:  WEB v 0: marketing and branding (up to 2002)  WEB v 1: self service and cost cutting instrument (2002-5)  WEB v 2: revenue growth and new markets (2006….)  What does this mean for vendors?  new products, infrastructures and projects  Strategic visibility in the enterprise  Beware Internet 2 is also coming © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 44
45. Slide 45: What is new in WEB technology? Organizational Learning Network- Centric Era Networks-of- (the Internet) Networks- Computer- Centric Era centric Era (Internet2) (mainframes) WEB v2 1960 1990 1995 2006 2015 35 years 10 years 15 years © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 45
46. Slide 46: Internet 2 is not Web v2 © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 46
47. Slide 47: Comparison of: ARPANet, Internet1 and Internet2 © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 47
48. Slide 48: Internet2 Implications Commercialization Privatization Internet1 In Israel 4Q2006 Research and Internet2 Partnerships Development 1. Need to learn opportunities of WEB version 2 2. Need to understand opportunities and threats of Internet2 3. Need to realize that the window for action is NOW © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 48
49. Slide 49: What is going on for CIOs ? (5) © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 49
50. Slide 50: Purchase Trial Consideration Interest Awareness © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 50
51. Slide 51: What is going on in our industry? (1)  The IT industry in Israel is consolidating by buying competitors but especially smaller niche companies  Commodization of more and more infrastructure products and services.  Differentiation in this space is tough and tougher to generate profits  Companies require scale in order to make profits (not only by becoming larger but by selling out of Israel)  What does this mean for CIOs ?  Fewer choices (less competition, vendor power, monopolies)  Fewer “bells and whistles” in project management  Higher prices or less negotiating room © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 51
52. Slide 52: MIT data on IT work needed ads © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 52
53. Slide 53: What is going on in our industry? (2)  Higher cost for “HUMAN CAPITAL” in Israel  Less students graduating from IT related fields  Boom in IT related startups  Salary freeze or reductions since 2000  The market is scarce on the following professions:  Experienced DBAs, storage management, security and other complex infrastructure professions.  Experienced ERP, CRM, BI professionals  Experienced IT project managers  What does this mean for CIOs ?  Salaries as an average will grow in 2006 by 15% (with professions like DBA, ERP and CRM in the 25%-30% range) © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 53
54. Slide 54: IT Market in 2005  LAST YEAR  Researched “real” 2005 market © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 54
55. Slide 55: What does all this mean ???? tier 1 tier 2 tier 3 tier 4 tier 5 tier 6 © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 55
56. Slide 56: Finding the right DATA for “real” sales VENDOR.CO.IL © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 56
57. Slide 57: Sometimes you compare and realize it is not FAIR but…… All numbers on MILLIONS of US Dollars © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 57
58. Slide 58: RISC and Proprietary Servers RISC Servers  Factors affecting RISC  64 bit X86  Linux and Microsoft  Itanium  Mainframes are here to stay PROPRIETARY  Other proprietary OS(AS/400 and openVMS) have migrated to other hardware architectures © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 58
59. Slide 59: Servers - Industry Standard  Consolidation will drive this market  Several “WINTEL” architectures out there and confusion with users  64 bit X86 will become the standard architecture with either or both Windows and Linux installed  other OS: HP-UX and Solaris 10  Virtualization software and dynamic partitioning will be the standard  Multicore and multithreading will be mainstream © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 59
60. Slide 60: PC Clients DESKTOP  There will be a comeback to desktop computers because of the security risks of notebooks LAPTOPS  Notebooks will have a slowdown in growth in 2006, but with new more powerful models that can handle VISTA it will boom again in 2007 © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 60
61. Slide 61: Storage (disks, tapes and software)  Storage is growing by over 30% a year (capacity)  Software is becoming a major ingredient and differentiator  The mix will change having companies buy more and more of cheaper storage  All storage is becoming cheaper : 30-40% a year  Integration and Mgmt major part of investment © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 61
62. Slide 62: Printers and “ink & drums”  Printer consolidation and technology changes will be the issues in 2006-7  Consolidation will save huge amounts of money  Color lasers are still a luxury © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 62
63. Slide 63: Data Networking “dealers” plus suppliers  Equipment supplier CISCO is still number one but Nortel has become second while all the rest are far behind.  Wireless, VoIP and other issues will be important in 2006-7 © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 63
64. Slide 64: Software Cycles  Many models of software pricing and software deployment available  Area that can bring much needed relieve if taken seriously by © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info users 64
65. Slide 65: Software: system and tools  With new middleware suites and SOA architectures the software market will maintain its growth  Many open source companies are being “bought” by vendors. Will this change things? © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 65
66. Slide 66: Software: applications (local & imported)  We will see more banking, retail, insurance and credit card packages enter the market.  Competition in the SMB market will heat up, with the planned change of most FIRST generation applications © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 66
67. Slide 67: Total for Value Added Services (VAS)  Types of services:  Types of projects © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 67
68. Slide 68: Consulting Projects  FINALLY consulting has been differentiated from other service products.  Clients understand that consultants do not integrate or are part of integration teams  Consultants help clients define needs and technologies (ie : RFPs and project supervision).  Consultants cannot work for vendors (analysts are not consultants), need to demonstrate no conflict of interest. © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 68
69. Slide 69: Application / Integration Projects  Project management skills in integration and in development projects are not the same.  More and more enterprises are basing their new applications in packages. © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 69
70. Slide 70: Infrastructure / Integration Projects  Service oriented infrastructures, new 64 bit standard servers, new networking and storage technologies require intense infrastructure integration projects. © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 70
71. Slide 71: Computer room and other “environment” integration projects  STKI has not “tiered” companies in this area for 2006  The market is heating up and new players are coming in  New technologies require rooms similar to those of the 1980s because of:  very heavy need of cooling, electricity and weight requirements of new servers and storage equipment © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 71
72. Slide 72: Risk / Integration Projects  RISK integration projects (including products) are getting to about 5%-7% of IT budgets.  Companies that thought they can “cut” their security costs are licking their wounds.  Costs are problematic because they show no ROI © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 72
73. Slide 73: Testing / QA Projects  Testing of all forms should be about 15%-18% of project costs.  In Israel we are far behind and this shows in project/integration quality.  Most testing should include methodologies and experts from this companies NOT organic departments © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 73
74. Slide 74: IT education and Implementation Training  Training of employees in project management (AGILE), SOA and other new technologies will boom.  On average an employee should get ONE week advanced training a year.  Implementation of new application involves training users of applications and new ones as they are hired or transferred (years). Also yearly refresh courses should be mandatory. © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 74
75. Slide 75: Total OUTSOURCING services  OUTSOURCING is a win-win proposition for both the user and the vendor if done properly © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 75
76. Slide 76: DRP and Specialized Hosting Services  Business continuity needs and the need for expensive “environmental support” is pushing clients to this vendors © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 76
77. Slide 77: ASP/ software based hosting  MICROSOFT is allowing ASPs to sell server software as a service www.numsum.com  Salesforce.com allows Hebrew and its AppXchage will allow connection to others  ERP vendors will try to implement on 2006 © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 77
78. Slide 78: Hardware Maintenance Contracts © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 78
79. Slide 79: Outsourcing (SLA) and BPO  Business Process Outsourcing like salaries have become standard.  New BPOs are entering the market.  The most common outsourced functions are:  Help desk  Infrastructure/ Operations  Security is starting  Full installation outsourcing © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 79
80. Slide 80: Temps / contracted experts  Most common service bought  Very different models: from companies that support their employees with technology centers for knowledge, extensive training of employees to those that are “shoot and forget” © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 80
81. Slide 81: Thank you and I hope this study helps you © 2005 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info 81