Everything is changing in IT

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Consumerized and Social IT; XaaS "everything-as-a-service" ; New IT service acquisition and consumption models, Lean IT, cloud (bunker) models; charge-back; App Internet  ; context-aware mobile devices that interact with each other and our enterprises; users are shifting ; Big Data

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  • New trends have emerged.The proliferation of services by multiple parties.Technologies have evolved to better expose and consume all these services
  • Everything is changing in IT

    1. 1. end of IT as usual:going to change everything Dr. Jimmy Schwarzkopf Research Fellow jimmy@stki.info www.stki.info
    2. 2. Let’s go for a walk ` 2
    3. 3. In 1930, Keynes wrote a famous essay“Economic possibilities for our grandchildren” ` 3
    4. 4. Digitization is creating a second economy that’s vast,automatic, and invisible—thereby bringing the biggest change since the Industrial Revolution Nicolaus Copernicus ` 1514 4
    5. 5. Main Changers since 2000• Shifts around changes in process or distribution: – Mobile phone versus Landline – Google Search versus Catalog – Online Trading/Travel versus Broker/Agent – Multi-touch screen versus stylus/keyboard ` – iPad/Tablet versus PC – Kindle/eBook versus Paperbook – Online News/Streams versus Newspaper – Email/SMS/Facebook versus Mail/Telephone
    6. 6. What is happening ? `
    7. 7. Products and Services in IT `
    8. 8. Big change or IMPLOSIONFirst Technological Implosion Second Technological Implosion 1982-1986 2011 -2015• PC Ecosystem • No-wintel Devices Ecosystem• Client/server Ecosystem • Client/server V2 Ecosystem• LAN/WAN Ecosystem • Cloud Services Ecosystem• Internet/Web Ecosystem • Analytic tools/appliances for data• X86 Ecosystem management Ecosystem• Relational DBMS Ecosystem ` • NO-SQL DBMS Ecosystem • Social Commerce Ecosystem 8
    9. 9. 5th Generation Of Computing 1970s 1980s 1990s 2000s 2012+Autocratic Personal: Web: SOA: Consumerization:CentralizedComputing `
    10. 10. Albert Einstein said about IT: ` 10
    11. 11. Will IT change ? Will CIO’s ? ` 11
    12. 12. What is happening to IT out there ?• logically structured thinking; • unstructured approach to tasks analyzing and controlling (multitasking); emotional processes responses; social being `
    13. 13. Main Tech Game Changers• Consumerized and Social IT – workers use technology outside of ITs control, and its likely to be much better. – IT has to learn how to manage and take advantage of mobile, social, collaboration, and self-service technology.• XaaS "everything-as-a-service" – New IT service acquisition and consumption models. – Lean IT, cloud (bunker) models• App Internet – new architecture that leverages cloud-tethered, context-aware mobile devices that ` interact with each other and our enterprises. – users are shifting away from the monolithic to small, tailored, and integrated bits of functionality that they can get as needed for whatever device.• Big Data – techniques and technologies that make handling data at extreme scale affordable – doing more, with more data, more cheaply.
    14. 14. 2011: my pocket’s contents `
    15. 15. In 2012 : we will carry only 1 `
    16. 16. Something’s Happening HerePersonal Computers `Personal Computing
    17. 17. ‘Hierarchy of Needs’ Revisited?1943 – Maslow 2011 – 20xx Self-Actualization Personal Computing Esteem ` Shelter Belonging Safety Food / WaterPhysiological
    18. 18. Game Changer Consumerized IT • “Personal” connectivity • Personal Mobile Computing • Cloud based applications ` Knowledge Individuals • Always connected • Technology Savvy • Multitasked 18
    19. 19. IT is Consumerized ………. ` 19
    20. 20. Things my grandson taught me:• Touch screens change the way we see the world – He has never used a mouse only devices with touch screens, which is why he assumes that any screen is a touch screen – He prefers to navigate surfaces to retrieve information instead of diving into nested structures.• Voice (Siri is a huge deal) – We talk to our phone all the time – so it should understand us, and pull up some good animal videos when we ask.• Linear TV is dead – We passively consume TV without interruption, ads and whats next. ` – For kids today TV is about watching what they want, when they want• Games are social – Bakery Story• The alive web will be huge: – You don’t just call people to talk to them, you call people to share an experience, show them your room and generally spend time together • Turntable.fm • Google’s Hangouts
    21. 21. Consumerization is redefining how organizations provision IT• Up to 2011, IT ordered and delivered technology and the business used it.• Now employees are solving business problems using technology ` that they master first at home and then bring to work.• IT must find ways to accommodate this self-provisioned technology.
    22. 22. STKI’s Jewish “philosopher” of the year• In 1959, Prof. Drucker coined the term “knowledge worker” `• In 2011 we can coin the term: “knowledge individual” 22
    23. 23. How does the knowledge individual make decisions today: Company sends “future rewards” ` 23
    24. 24. Future “retail” environment • U.S. Patent and Trademark Office published a new patent application entitled • “Social Networking in Shopping Environments” ` 24
    25. 25. Game Changer E-bizz ` 25
    26. 26. Are You Ready for the New Peer-to-Peer Economy?transactions happen between individuals or a group of individuals and not only between corporations and individuals. ` 196,802 soho ( up to 9 companies employees)
    27. 27. Simple business appSquare handles security and meetsall PCI security standards to ensure payments are safe and secure. ` 27
    28. 28. Mobile payment app market is booming ` 28
    29. 29. E-bizz `
    30. 30. Game Changer New IT department ` IT Unbundled and Embedded in Business Services 30
    31. 31. Do what Clients want? `
    32. 32. Packaged Software vs. Custom-Developed Systems Source: ComputerEconomics 2011 37% Large OrgsPercentage of application functionality from custom-developed systems 30% Midsize ` Large Orgs 63%Percentage of application functionality from commercial software packages Midsize 70%
    33. 33. Gap Analysis vs. System AnalysisClient needs Gap Analysis ~90% quite happy 17% maintenance = somebody else headache Demands mng, design, develop, testing Different needs  Gap Analysis ` Time Organizations attention time: • Project mng • Regulation • ~17% Maintenance
    34. 34. Two New IT functions: manage the flow of products, services and information• Business Relationship • Bunker Manager Manager – Does more and at a higher – Defines value from the quality, but with less customers perspective and effort, cost and delivery expresses value in terms of – Thinks about constantly a specific product or service improving the flow of – People he has: ` value through processes • Service Architects/Designers – Eliminates waste so all • Collaboration and Social activities create value for Media Specialists the customer by • Business Intelligence breakthrough and Architects continuous improvement • Business Technology projects Brokers/Analyst
    35. 35. The new IT ` Client/user Packaged Application
    36. 36. Building of a lean IT “bunker” `
    37. 37. Bunker Architectures ` 37
    38. 38. 4 types: Enterprise Clouds ` 38
    39. 39. Who will be the winner (PaaS)? Curated Developer ` PlatformOver ¾ of vendor (new) applications will be developed using PaaS ecosystems 2011-2012 39
    40. 40. CURATED COMPUTING ` 40
    41. 41. tech wars or religion wars ` 41
    42. 42. ` 42
    43. 43. Growth: Digital HighwayAvailability of cellular and line high-speed broadband Broadband related growth (innovation) and availability of several (>2) aquatic lines to Italy will bewill push differentiator in 2010-2012 the big INNOVATION 2012-2014 `
    44. 44. Game Changer The App Internet: New OS for the internet ` 44
    45. 45. The Web Is Dead. Long Live the Internet ` 45
    46. 46. Mobile Appliances as “internet OS client” (from GPS or cell antennas) ` (from Google) (from Waze) (from Google Streets) 46
    47. 47. And wow wow wow ` 47
    48. 48. Consumer Cloud Applications ` Google Docs offline
    49. 49. Game Changer Post PC era: New generation of appliances ` By 2013: 100 million tablets 1 billion smartphones 49
    50. 50. When will we have “Industrial Information” Machines ? It takes time not only for people to adopt technologies into their daily routines but also for technologists to figure out how to make things 33 years ` The Austin 7 was produced from 1922 through to 1939The Karl Benz Patent Motorwagen 1885,. by the Austin Motor Company. 50
    51. 51. The rule: +/-30 years ` 51
    52. 52. User Interface Revolution – Touch / Sound / Move Era Say hello to the coming “invisible interfaces” `
    53. 53. 2012: Sound is in Wireless Connected Sound Speakers Car Audio Recognition + Understanding Noise Cancellation Sound ` Creation + Sharing 4B+ BluetoothEnabled Devices ONLINE AUDIO
    54. 54. 2012: Face recognition is in `
    55. 55. Kindle Fire as a ???? ` $199.00
    56. 56. What do people want ? `
    57. 57. What about Productivity Software for non-wintel machines? `
    58. 58. Game Changer Mobile Apps:The value of mobile is in the apps"specialized local apps running in conjunctionwith cloud-based services (private/public) "across smartphones, tablets, and other `location aware devices 58
    59. 59. Client Devices Client/Server V2 1. Most apps work on/off lineTerminals V 2 2. Most of the time connected 3. Uses cloud/local applicationsWEB/Browser client2 types of applications:1. Off-line: processing andstorage local2. Always connected: Client/Server V1browser based applications ` 2 types of applications: 1. Off-line: processing and storage local Terminals V1 2. Always connected : data and Always connected processing @server; GUI++ @client I/O only at the local ADVANCES/COST 1. Communications/networking 2. Processor/storage 3. Power /battery
    60. 60. Will we ever get an answer? Who wins the HTML5 vs. Native SDK debate? `
    61. 61. Two types of “personal computing” `
    62. 62. Location aware apps `
    63. 63. In the future? `PeopleConnected applications based on connections
    64. 64. Web 3.0 `Web 1.0: involved go search, get data and some limited interactivityWeb 2.0: involves real identities and real relationshipsWeb 3.0: will be real identities generating massive amounts of data 64
    65. 65. Game Changer BIG DATA Information over Process Information management, data analytics, and knowledge worker enablement In this information age, the firms ` that best turn information to their advantage will dominate their competition. And big data will play a big part in helping them do it. 65
    66. 66. Big Data Analysis ERP Core BIFinance HR ` Logistic Your Very Strategic Competitive Advantage “Core of core” is HERE 66
    67. 67. From Data to Information `
    68. 68. WEB 3 marks the transition from the left brain to the right brain• The focus is verbal, processing • Focuses on the visual, and information in an analytical and processes information in an sequential way, looking first at the intuitive and simultaneous pieces then putting them together way, looking first at the whole to get the whole. picture then the details. non-verbal and intuitive, verbal and analytical using pictures rather than words. `
    69. 69. Very high volume, high speed, unstructured data analysis ` 69
    70. 70. Big Data• what is big data? • What is new about big – techniques and data? technologies that make – firms effectively utilize less handling data at than 5% of available data extreme scale affordable – The other 95%. was simply too expensive to deal with – It is about big volume, velocity, variety, an ` – Big data is affordable but d variability requires new processes and may totally redefine – Only when at least 2 of the data governance 4 characteristics above are together that big data becomes attractive
    71. 71. Where do we use BIG DATA tools ` http://blogs.forrester.com/brian_hopkins
    72. 72. Game Changer (GALIT) • Web 2 + 3 + 4 • Social Capital Management • Social Networks • Crowd Sourcing • ` Facebook 72
    73. 73. IT vs. Consumerization ` 73
    74. 74. Our life style and expectations have changed `Business users have better technology at homethan at work; bring their own mobile devices to work; expectconstant access to workplace info Your workforce is mobile and loving it 74
    75. 75. Beyond Social Media It’s okay to fail as long as you do it quickly Your Enough People do employees already business with need to be with the people, not ` digital useless companies citizens, to email o chains 75
    76. 76. Social Business ` 76
    77. 77. Gamification AND Future Enterprise SW User ExperiencesGame-like mechanisms can improve engagementand participation in the enterprise• Training• Knowledge sharing• Customer loyalty programs `• Virtual goods and currencies Gamification – a new Sherriff in town! 77
    78. 78. Foursquare Points Badges Leaderboards tracking, feedback goals, rewards competition `You have an activity you wish your users to do and therefore give points for it. You havebadges or levels users get for certain points or activities. And to create somecompetition between users, you throw in a leaderboard for good measure 78
    79. 79. PlayNice.ly `add game elements to work tasks, which »gameifies« software debugging with points andbadges earned for the number and quality of bugs you report. 79
    80. 80. Mint.com `set yourself financial goals and track your progress towards them
    81. 81. BarcodeHero `bring the concept of »checking in« from Foursquare or Gowalla to stores orproducts in stores, again complete with points, leaderboards and other game elements 81
    82. 82. Future “retail” environment • U.S. Patent and Trademark Office published a new patent application entitled • “Social Networking in Shopping Environments” ` 82
    83. 83. When Telco Becomes A Better Bank ` Mobile Payments without App Store - Perfect Sense 83
    84. 84. Facebook PlacesThe check-in icon only shows up on the day of the event and only when users aregeographically close to the specified address. ` 84
    85. 85. Location based services ` 85
    86. 86. Find us on Facebook ` 86 86
    87. 87. The reality today ` Resource: Commonwealth Bank
    88. 88. Reality today `
    89. 89. New reality `
    90. 90. New reality ` Resource: Commonwealth Bank
    91. 91. Ecm- new reality `
    92. 92. The process today1. Taboo, Bank.. 2. Organization 3. Scanning ` 4.1 Computer 4.2 Disk4.3 Return files or destroy them
    93. 93. The process tomorrow A world without paper `
    94. 94. THANK YOU `

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