TUG2010 Keynote: Doing and Managing Knowledge Work

TUG 2010Doing and Managing Knowledge Work
Jim McGeeNew Shoreham Consulting www.newshorehamconsulting.com
www.mcgeesmusings.net
jim.mcgee@newshorehamconsulting.com
847.867.1086

The most valuable asset of a 21st century institution will be its knowledge workers and their productivity
Peter Drucker(1909-2005)

Book
Knowledge“Containers”
File Directory
Database
Intranet
Wiki
Notebook
Shared Drive
RSS Feed
Blog
Knowledge “Stuff”
Conversation
Contract
Social
Story
Instant message
Spreadsheet
Email
Calendar
Whiteboard diagram
CAD drawing
Napkin sketch
Mindmap
Individual
Structure

Knowledge “Containers”
File Directory
Blackberry
Book
Database
eBook
File Folder
Intranet
Thumbdrive
Wiki
DVD
Daytimer
Data Warehouse
Shared Drive
RSS Feed
Blog
Binder
Notebook
Conversation
Org chart
Term sheet
Catalog
Contract
Phone directory
Social
Course
Proposal
Story
Library
Encyclopedia
Group Calendar
RSS feed
Speech
Annual Report
Press release
Instant message
Performance review
Work plan
Syllabus
Blueprint
Dialog map
YouTube video
Webpage
Phone call
Book
Spreadsheet
Interview notes
Search results
Tweet
Regression model
Business card
Outline
Case study
Bookmark
Voice mail
PowerPoint presentation
Database query
Graph
Napkin sketch
Calendar
Resume
Block diagram
CAD drawing
Whiteboard diagram
Blog post
Concept map
Blog
Email
Equation
Mindmap
Rolodex
Individual
Note
Structure

You can observe
a lot just by watching
Yogi Berra

Tools perspective
Mindmaps
Blogs
Web browser
PowerPoint
Excel
File Directory
Blackberry
Book
Database
eBook
File Folder
Intranet
Thumbdrive
Wiki
DVD
Daytimer
Data Warehouse
Shared Drive
RSS Feed
Blog
Binder
Notebook
Conversation
Org chart
Term sheet
Catalog
Contract
Phone directory
Social
Course
Proposal
Story
Library
Group Calendar
Encyclopedia
RSS feed
Speech
Annual Report
Press release
Instant message
Performance review
Work plan
Syllabus
Blueprint
Dialog map
YouTube video
Webpage
Phone call
Book
Spreadsheet
Interview notes
Search results
Tweet
Regression model
Business card
Outline
Case study
Bookmark
Voice mail
Database query
Graph
Napkin sketch
Calendar
Resume
Block diagram
CAD drawing
Whiteboard diagram
Blog post
Concept map
Blog
Email
Equation
Mindmap
Rolodex
Individual
Note
Structure

Making knowledge work observable
Hygiene
Contextualizing
Tagging/Metadata
File names
Timestamps
Standard Metadata
Version Control
Narrating Work
Digital Portfolios
Issue/Opportunity Threads
User generated tagging
Controlled vocabularies
Directories
Social Networks – Internal
Social Networks – External
File Directory
Blackberry
Book
Database
eBook
File Folder
Intranet
Thumbdrive
Wiki
DVD
Daytimer
Data Warehouse
Shared Drive
RSS Feed
Blog
Binder
Notebook
Conversation
Org chart
Term sheet
Catalog
Contract
Phone directory
Social
Course
Proposal
Story
Library
Group Calendar
Encyclopedia
RSS feed
Speech
Annual Report
Press release
Instant message
Performance review
Work plan
Syllabus
Blueprint
Dialog map
YouTube video
Webpage
Phone call
Book
Spreadsheet
Interview notes
Search results
Tweet
Regression model
Business card
Outline
Case study
Bookmark
Voice mail
Database query
Graph
Napkin sketch
Calendar
Resume
Block diagram
CAD drawing
Whiteboard diagram
Blog post
Concept map
Blog
Email
Equation
Mindmap
Rolodex
Individual
Note
Structure

Point of view is worth 80 IQ points Alan Kay

PEBKAC

File Directory
Blackberry
Book
Database
eBook
File Folder
Intranet
Thumbdrive
Wiki
DVD
Daytimer
Data Warehouse
Shared Drive
RSS Feed
Blog
Binder
Notebook
Conversation
Org chart
Term sheet
Catalog
Contract
Phone directory
Social
Course
Proposal
Story
Ideas &
Notions
Library
Group Calendar
Encyclopedia
RSS feed
Speech
Working
Papers
Annual Report
Press release
Instant message
Performance review
Work plan
Syllabus
Blueprint
Dialog map
Deliverables
YouTube video
Webpage
Phone call
Book
Spreadsheet
Interview notes
Search results
Tweet
Regression model
Business card
Outline
Case study
Bookmark
Voice mail
Database query
Graph
Napkin sketch
Calendar
Resume
Block diagram
CAD drawing
Whiteboard diagram
Blog post
Concept map
Blog
Email
Equation
Mindmap
Rolodex
Individual
Note
Structure

Better
Mental
Models

Old habits
Gaming the system
Management
Organizational boundaries

Making knowledge work observable
Hygiene
Contextualizing
Tagging/Metadata
File names
Timestamps
Standard Metadata
Version Control
Narrating Work
Digital Portfolios
Issue/Opportunity Threads
User generated tagging
Controlled vocabularies
Directories
Social Networks – Internal
Social Networks – External
File Directory
Blackberry
Book
Database
eBook
File Folder
Intranet
Thumbdrive
Wiki
DVD
Daytimer
Data Warehouse
Shared Drive
RSS Feed
Blog
Binder
Notebook
Conversation
Org chart
Term sheet
Catalog
Contract
Phone directory
Social
Course
Proposal
Story
Library
Group Calendar
Encyclopedia
RSS feed
Speech
Annual Report
Press release
Instant message
Performance review
Work plan
Syllabus
Blueprint
Dialog map
YouTube video
Webpage
Phone call
Book
Spreadsheet
Interview notes
Search results
Tweet
Regression model
Business card
Outline
Case study
Bookmark
Voice mail
Database query
Graph
Napkin sketch
Start
Here
Calendar
Resume
Block diagram
CAD drawing
Whiteboard diagram
Blog post
Concept map
Blog
Email
Equation
Mindmap
Rolodex
Individual
Note
Structure

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TUG2010 Keynote: Doing and Managing Knowledge Work

by Jim McGee on Oct 19, 2010

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