TUG2010 Keynote: Doing and Managing Knowledge Work
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TUG2010 Keynote: Doing and Managing Knowledge Work

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A look at the challenges of doing knowledge work more effectively

A look at the challenges of doing knowledge work more effectively

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TUG2010 Keynote: Doing and Managing Knowledge Work TUG2010 Keynote: Doing and Managing Knowledge Work Presentation Transcript

  • TUG 2010Doing and Managing Knowledge Work
    Jim McGeeNew Shoreham Consulting www.newshorehamconsulting.com
    www.mcgeesmusings.net
    jim.mcgee@newshorehamconsulting.com
    847.867.1086
  • The most valuable asset of a 21st century institution will be its knowledge workers and their productivity
    Peter Drucker(1909-2005)
  • Book
    Knowledge“Containers”
    File Directory
    Database
    Intranet
    Wiki
    Notebook
    Shared Drive
    RSS Feed
    Blog
    Knowledge “Stuff”
    Conversation
    Contract
    Social
    Story
    Instant message
    Spreadsheet
    Email
    Calendar
    Whiteboard diagram
    CAD drawing
    Napkin sketch
    Mindmap
    Individual
    Structure
  • Knowledge “Containers”
    File Directory
    Blackberry
    Book
    Database
    eBook
    File Folder
    Intranet
    Thumbdrive
    Wiki
    DVD
    Daytimer
    Data Warehouse
    Shared Drive
    RSS Feed
    Blog
    Binder
    Notebook
    Knowledge “Stuff”
    Conversation
    Org chart
    Term sheet
    Catalog
    Contract
    Phone directory
    Social
    Course
    Proposal
    Story
    Library
    Encyclopedia
    Group Calendar
    RSS feed
    Speech
    Annual Report
    Press release
    Instant message
    Performance review
    Work plan
    Syllabus
    Blueprint
    Dialog map
    YouTube video
    Webpage
    Phone call
    Book
    Spreadsheet
    Interview notes
    Search results
    Tweet
    Regression model
    Business card
    Outline
    Case study
    Bookmark
    Voice mail
    PowerPoint presentation
    Database query
    Graph
    Napkin sketch
    Calendar
    Resume
    Block diagram
    CAD drawing
    Whiteboard diagram
    Blog post
    Concept map
    Blog
    Email
    Equation
    Mindmap
    Rolodex
    Individual
    Note
    Structure
  • You can observe
    a lot just by watching
    Yogi Berra
  • Tools perspective
    Mindmaps
    Blogs
    Web browser
    PowerPoint
    Excel
    Knowledge “Containers”
    File Directory
    Blackberry
    Book
    Database
    eBook
    File Folder
    Intranet
    Thumbdrive
    Wiki
    DVD
    Daytimer
    Data Warehouse
    Shared Drive
    RSS Feed
    Blog
    Binder
    Notebook
    Knowledge “Stuff”
    Conversation
    Org chart
    Term sheet
    Catalog
    Contract
    Phone directory
    Social
    Course
    Proposal
    Story
    Library
    Group Calendar
    Encyclopedia
    RSS feed
    Speech
    Annual Report
    Press release
    Instant message
    Performance review
    Work plan
    Syllabus
    Blueprint
    Dialog map
    YouTube video
    Webpage
    Phone call
    Book
    Spreadsheet
    Interview notes
    Search results
    Tweet
    Regression model
    Business card
    Outline
    Case study
    Bookmark
    PowerPoint presentation
    Voice mail
    Database query
    Graph
    Napkin sketch
    Calendar
    Resume
    Block diagram
    CAD drawing
    Whiteboard diagram
    Blog post
    Concept map
    Blog
    Email
    Equation
    Mindmap
    Rolodex
    Individual
    Note
    Structure
  • Making knowledge work observable
    Hygiene
    Contextualizing
    Tagging/Metadata
    File names
    Timestamps
    Standard Metadata
    Version Control
    Narrating Work
    Digital Portfolios
    Issue/Opportunity Threads
    User generated tagging
    Controlled vocabularies
    Directories
    Social Networks – Internal
    Social Networks – External
    Knowledge “Containers”
    File Directory
    Blackberry
    Book
    Database
    eBook
    File Folder
    Intranet
    Thumbdrive
    Wiki
    DVD
    Daytimer
    Data Warehouse
    Shared Drive
    RSS Feed
    Blog
    Binder
    Notebook
    Knowledge “Stuff”
    Conversation
    Org chart
    Term sheet
    Catalog
    Contract
    Phone directory
    Social
    Course
    Proposal
    Story
    Library
    Group Calendar
    Encyclopedia
    RSS feed
    Speech
    Annual Report
    Press release
    Instant message
    Performance review
    Work plan
    Syllabus
    Blueprint
    Dialog map
    YouTube video
    Webpage
    Phone call
    Book
    Spreadsheet
    Interview notes
    Search results
    Tweet
    Regression model
    Business card
    Outline
    Case study
    Bookmark
    PowerPoint presentation
    Voice mail
    Database query
    Graph
    Napkin sketch
    Calendar
    Resume
    Block diagram
    CAD drawing
    Whiteboard diagram
    Blog post
    Concept map
    Blog
    Email
    Equation
    Mindmap
    Rolodex
    Individual
    Note
    Structure
  • Point of view is worth 80 IQ points Alan Kay
  • PEBKAC
  • Knowledge “Containers”
    File Directory
    Blackberry
    Book
    Database
    eBook
    File Folder
    Intranet
    Thumbdrive
    Wiki
    DVD
    Daytimer
    Data Warehouse
    Shared Drive
    RSS Feed
    Blog
    Binder
    Notebook
    Knowledge “Stuff”
    Conversation
    Org chart
    Term sheet
    Catalog
    Contract
    Phone directory
    Social
    Course
    Proposal
    Story
    Ideas &
    Notions
    Library
    Group Calendar
    Encyclopedia
    RSS feed
    Speech
    Working
    Papers
    Annual Report
    Press release
    Instant message
    Performance review
    Work plan
    Syllabus
    Blueprint
    Dialog map
    Deliverables
    YouTube video
    Webpage
    Phone call
    Book
    Spreadsheet
    Interview notes
    Search results
    Tweet
    Regression model
    Business card
    Outline
    Case study
    Bookmark
    PowerPoint presentation
    Voice mail
    Database query
    Graph
    Napkin sketch
    Calendar
    Resume
    Block diagram
    CAD drawing
    Whiteboard diagram
    Blog post
    Concept map
    Blog
    Email
    Equation
    Mindmap
    Rolodex
    Individual
    Note
    Structure
  • Better
    Mental
    Models
  • Old habits
    Gaming the system
    Management
    Organizational boundaries
  • Making knowledge work observable
    Hygiene
    Contextualizing
    Tagging/Metadata
    File names
    Timestamps
    Standard Metadata
    Version Control
    Narrating Work
    Digital Portfolios
    Issue/Opportunity Threads
    User generated tagging
    Controlled vocabularies
    Directories
    Social Networks – Internal
    Social Networks – External
    Knowledge “Containers”
    File Directory
    Blackberry
    Book
    Database
    eBook
    File Folder
    Intranet
    Thumbdrive
    Wiki
    DVD
    Daytimer
    Data Warehouse
    Shared Drive
    RSS Feed
    Blog
    Binder
    Notebook
    Knowledge “Stuff”
    Conversation
    Org chart
    Term sheet
    Catalog
    Contract
    Phone directory
    Social
    Course
    Proposal
    Story
    Library
    Group Calendar
    Encyclopedia
    RSS feed
    Speech
    Annual Report
    Press release
    Instant message
    Performance review
    Work plan
    Syllabus
    Blueprint
    Dialog map
    YouTube video
    Webpage
    Phone call
    Book
    Spreadsheet
    Interview notes
    Search results
    Tweet
    Regression model
    Business card
    Outline
    Case study
    Bookmark
    PowerPoint presentation
    Voice mail
    Database query
    Graph
    Napkin sketch
    Start
    Here
    Calendar
    Resume
    Block diagram
    CAD drawing
    Whiteboard diagram
    Blog post
    Concept map
    Blog
    Email
    Equation
    Mindmap
    Rolodex
    Individual
    Note
    Structure