Technology for Us Knowledge work, Knowledge workers, & Enterprise effectiveness Jim McGee New Shoreham Consulting www.newshorehamconsulting.com [email_address] 847.867.1086

On understanding technology Doug Adams: Invented before you were born = normal Invented before you turn 30 = exciting career opportunity Invented after you turn 30 = against the natural order of things, end of civilization as we know it Bran Ferren: Technology is stuff that doesn’t work yet

Doug Adams:

Invented before you were born = normal

Invented before you turn 30 = exciting career opportunity

Invented after you turn 30 = against the natural order of things, end of civilization as we know it

Facebook and Blogs and Twitter, Oh my!

A mini-survey Heard of Use Understand Exploit Social Networks (LinkedIn, Facebook) Social Bookmarking (Delicious, Digg) RSS/Aggregators Twitter Blogs/Wikis

Point of view is worth 80 IQ points Alan Kay

Knowledge workers Autonomy Authority Discretion Communication Collaboration

Knowledge workers

Autonomy

Authority

Discretion

Communication

Collaboration

Reflective practice Design/execution balance Problem shaping Portfolio management Learning while performing

Individual Social Annual Report Block diagram Blog Blog post Blueprint Book Bookmark Business card CAD drawing Calendar Group Calendar Case study Catalog Concept map Contract Conversation Course Database query Dialog map Email Encyclopedia Equation Graph Instant message Interview notes Library Mindmap Napkin sketch Note Org chart Outline Performance review Phone call Phone directory PowerPoint presentation Press release Proposal Regression model Resume Rolodex RSS feed Search results Speech Spreadsheet Story Syllabus Term sheet Tweet Voice mail Webpage Work plan Whiteboard diagram YouTube video Knowledge “Stuff” Structure Notebook Binder File Directory File Folder Shared Drive DVD Thumbdrive Daytimer Blackberry RSS Feed Blog Wiki Book eBook Database Knowledge “Containers” Intranet Data Warehouse

Digital lenses (typical) Email Web browser PowerPoint Word Excel Individual Social Annual Report Block diagram Blog Blog post Blueprint Book Bookmark Business card CAD drawing Calendar Group Calendar Case study Catalog Concept map Contract Conversation Course Database query Dialog map Email Encyclopedia Equation Graph Instant message Interview notes Library Mindmap Napkin sketch Note Org chart Outline Performance review Phone call Phone directory PowerPoint presentation Press release Proposal Regression model Resume Rolodex RSS feed Search results Speech Spreadsheet Story Syllabus Term sheet Tweet Voice mail Webpage Work plan Whiteboard diagram YouTube video Knowledge “Stuff” Structure Notebook Binder File Directory File Folder Shared Drive DVD Thumbdrive Daytimer Blackberry RSS Feed Blog Wiki Book eBook Database Knowledge “Containers” Intranet Data Warehouse

Knowledge management tasks Hygiene Tagging/Metadata File names Timestamps Standard Metadata Version Control Contextualizing Narrating Work Digital Portfolios Issue/Opportunity Threads Communities of Practice Communities of Interest Solving for Pattern After Action Reviews (AAR) Patterns of Practice Framework Development Tag Cloud Analysis White Space Discovery User generated tagging Controlled vocabularies Directories Social Networks – Internal Social Networks – External Individual Social Annual Report Block diagram Blog Blog post Blueprint Book Bookmark Business card CAD drawing Calendar Group Calendar Case study Catalog Concept map Contract Conversation Course Database query Dialog map Email Encyclopedia Equation Graph Instant message Interview notes Library Mindmap Napkin sketch Note Org chart Outline Performance review Phone call Phone directory PowerPoint presentation Press release Proposal Regression model Resume Rolodex RSS feed Search results Speech Spreadsheet Story Syllabus Term sheet Tweet Voice mail Webpage Work plan Whiteboard diagram YouTube video Knowledge “Stuff” Structure Notebook Binder File Directory File Folder Shared Drive DVD Thumbdrive Daytimer Blackberry RSS Feed Blog Wiki Book eBook Database Knowledge “Containers” Intranet Data Warehouse

Digital lenses (emerging) Blogs Wikis Social Networks Mindmaps RSS Aggregators Individual Social Annual Report Block diagram Blog Blog post Blueprint Book Bookmark Business card CAD drawing Calendar Group Calendar Case study Catalog Concept map Contract Conversation Course Database query Dialog map Email Encyclopedia Equation Graph Instant message Interview notes Library Mindmap Napkin sketch Note Org chart Outline Performance review Phone call Phone directory PowerPoint presentation Press release Proposal Regression model Resume Rolodex RSS feed Search results Speech Spreadsheet Story Syllabus Term sheet Tweet Voice mail Webpage Work plan Whiteboard diagram YouTube video Knowledge “Stuff” Structure Notebook Binder File Directory File Folder Shared Drive DVD Thumbdrive Daytimer Blackberry RSS Feed Blog Wiki Book eBook Database Knowledge “Containers” Intranet Data Warehouse

Experiment Encourage Empower Evaluate Evolve

Bonus Material

Services Landscape (circa 2008)