Technology for Us Knowledge work, Knowledge workers, & Enterprise effectiveness Jim McGee New Shoreham Consulting www.newshorehamconsulting.com [email_address] 847.867.1086

Facebook and Blogs and Twitter, Oh my!

Services Landscape (circa 2008)

Point of view is worth 80 IQ points Alan Kay

Knowledge workers Autonomy Authority Discretion Communication Collaboration

Knowledge workers

Autonomy

Authority

Discretion

Communication

Collaboration

Uniformity/Uniqueness Visibility/Invisibility Characterizing knowledge work Abstraction

Individual Social Annual Report Block diagram Blog Blog post Blueprint Book Bookmark Business card CAD drawing Calendar Group Calendar Case study Catalog Concept map Contract Conversation Course Database query Dialog map Email Encyclopedia Equation Graph Instant message Interview notes Library Mindmap Napkin sketch Note Org chart Outline Performance review Phone call Phone directory PowerPoint presentation Press release Proposal Regression model Resume Rolodex RSS feed Search results Speech Spreadsheet Story Syllabus Term sheet Tweet Voice mail Webpage Work plan Whiteboard diagram YouTube video Knowledge “Stuff” Structure

Individual Social Annual Report Block diagram Blog Blog post Blueprint Book Bookmark Business card CAD drawing Calendar Group Calendar Case study Catalog Concept map Contract Conversation Course Database query Dialog map Email Encyclopedia Equation Graph Instant message Interview notes Library Mindmap Napkin sketch Note Org chart Outline Performance review Phone call Phone directory PowerPoint presentation Press release Proposal Regression model Resume Rolodex RSS feed Search results Speech Spreadsheet Story Syllabus Term sheet Tweet Voice mail Webpage Work plan Whiteboard diagram YouTube video Knowledge “Stuff” Structure Notebook Binder File Directory File Folder Shared Drive DVD Thumbdrive Daytimer Blackberry RSS Feed Blog Wiki Book eBook Database Knowledge “Containers” Intranet Data Warehouse

Digital lenses (typical) Email Web browser PowerPoint Word Excel Individual Social Annual Report Block diagram Blog Blog post Blueprint Book Bookmark Business card CAD drawing Calendar Group Calendar Case study Catalog Concept map Contract Conversation Course Database query Dialog map Email Encyclopedia Equation Graph Instant message Interview notes Library Mindmap Napkin sketch Note Org chart Outline Performance review Phone call Phone directory PowerPoint presentation Press release Proposal Regression model Resume Rolodex RSS feed Search results Speech Spreadsheet Story Syllabus Term sheet Tweet Voice mail Webpage Work plan Whiteboard diagram YouTube video Knowledge “Stuff” Structure Notebook Binder File Directory File Folder Shared Drive DVD Thumbdrive Daytimer Blackberry RSS Feed Blog Wiki Book eBook Database Knowledge “Containers” Intranet Data Warehouse

Knowledge management tasks Hygiene Tagging/Metadata File names Timestamps Standard Metadata Version Control Contextualizing Narrating Work Digital Portfolios Issue/Opportunity Threads Communities of Practice Communities of Interest Solving for Pattern After Action Reviews (AAR) Patterns of Practice Framework Development Tag Cloud Analysis White Space Discovery User generated tagging Controlled vocabularies Directories Social Networks – Internal Social Networks – External Individual Social Annual Report Block diagram Blog Blog post Blueprint Book Bookmark Business card CAD drawing Calendar Group Calendar Case study Catalog Concept map Contract Conversation Course Database query Dialog map Email Encyclopedia Equation Graph Instant message Interview notes Library Mindmap Napkin sketch Note Org chart Outline Performance review Phone call Phone directory PowerPoint presentation Press release Proposal Regression model Resume Rolodex RSS feed Search results Speech Spreadsheet Story Syllabus Term sheet Tweet Voice mail Webpage Work plan Whiteboard diagram YouTube video Knowledge “Stuff” Structure Notebook Binder File Directory File Folder Shared Drive DVD Thumbdrive Daytimer Blackberry RSS Feed Blog Wiki Book eBook Database Knowledge “Containers” Intranet Data Warehouse

Reflective practice Portfolio management Learning while performing

Digital lenses (emerging) Blogs Wikis Social Networks Mindmaps RSS Aggregators Individual Social Annual Report Block diagram Blog Blog post Blueprint Book Bookmark Business card CAD drawing Calendar Group Calendar Case study Catalog Concept map Contract Conversation Course Database query Dialog map Email Encyclopedia Equation Graph Instant message Interview notes Library Mindmap Napkin sketch Note Org chart Outline Performance review Phone call Phone directory PowerPoint presentation Press release Proposal Regression model Resume Rolodex RSS feed Search results Speech Spreadsheet Story Syllabus Term sheet Tweet Voice mail Webpage Work plan Whiteboard diagram YouTube video Knowledge “Stuff” Structure Notebook Binder File Directory File Folder Shared Drive DVD Thumbdrive Daytimer Blackberry RSS Feed Blog Wiki Book eBook Database Knowledge “Containers” Intranet Data Warehouse

Experiment Encourage Empower Evaluate Evolve