Discovery andDiversification How Libraries Respond toTrends, Challenges, and Opportunities Presentation to The Seattle Public Library Foundation Board By Jim Loter and Stephanie Chase February 28, 2013
discovery and diversification Diversification in Four Key Areas• Library material formats & access• Computer and technology use• Information service delivery• Facilities use
discovery and diversification Library Material Formats & Access• Increase in e-content usage• Diversity of e-formats and devices• Proliferation of e-content providers and discovery points• Challenges acquiring e-content
discovery and diversification BookPatron CD DVD
discovery and diversification Book CD Unified Discovery DVDPatron eContent eBooks eAudio Streaming Kindle iPad Nook Android
discovery and diversification Challenges• Diversification of format has resulted in a diversification of discovery• Content is licensed not purchased, so access under library lending models is not always available from publishers
discovery and diversification Responses• Aggressive growth in eContent holdings and services o Freegal, Hoopla, Zinio• Integration of eContent discovery and access into library catalog• ReadersFirst• Advocacy and outreach to publishers
discovery and diversification Computer and Technology Trends• Decrease in basic Internet PC use• Increase in personal device use; wireless Internet use• Increased need for digital creation capabilities• Evolution of concept of "digital literacy"
discovery and diversificationfrom: http://upload.wikimedia.org/wikipedia/en/e/e9/Fort_Worth_Library_Computer_Lab.jpg
discovery and diversificationfrom : http://www.aalog.net/library-copy.jpg
discovery and diversificationfrom The Chattanooga (TN) Public Librarys "4th Floor"
discovery and diversification Challenges• Nearly half (46%) of US adults own smartphones (Pew Internet) o 34% of low-income (< $30K) adults own smartphones• 57% of US adults own laptops (Pew Internet)• "Digital literacy" includes creating and sharing, not just access (Media Education Lab)
discovery and diversification Responses• Digital Media Workstations• Expanded access to computer resources• Collaborations with Maker Spaces• 2013 Digital Inclusion Summit o Collaboration with UW, City of Seattle, EdLab, and CommunitiesConnect Network
discovery and diversification Information Services Trends• Delivery at the patrons point of need o outreach o roving reference o embedded librarians o through programming• Role of the information services worker moving from a gatekeeper to a trusted guide• transactions > experiences
discovery and diversificationfrom http://www.stfrancis.edu/content/lib/tour/ReferenceDesk.jpg
discovery and diversification right: http://denverlibrary.org/content/bridges-between-generationsleft: from the Kitsap Sun
discovery and diversification Point of Need/Communications• The patrons point of need has diversified beyond the physical library and the website o Facebook o Twitter o Your Next Five o Bibliocommons• SPL is a leader in social media services
discovery and diversificationfrom http://library.wustl.edu/digital-signage/poorly-designed-examples.html
discovery and diversificationHi- II am trying to get a bookHi- am trying to get a bookfor my mom to read. She isfor my mom to read. She isalmost 91. She LOVESalmost 91. She LOVESsuspense, WWII, etc. She hassuspense, WWII, etc. She hasread all Ken Folletts books.read all Ken Folletts books.She wants excitement!! If youShe wants excitement!! If youcan find anything to fit the billcan find anything to fit the billshe (and I!!) would be thrilled!she (and I!!) would be thrilled!She is losing her sight andShe is losing her sight andreads on a Kindle. Thankreads on a Kindle. ThankYou!!!You!!!
discovery and diversification Trends in Facilities• Flexible, multipurpose spaces• Opportunities for collaborative spaces• Multiple demands on our "third place" space
discovery and diversificationhttp://100.oldscollege.ca/sites/default/files/images/vintage_library.jpg
discovery and diversificationleft: Kilton Library, West Lebanon, NH right: Sammamish Library, KCLS both images courtesy Library Journal
discovery and diversificationResearch Commons, University of Washington