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Problem solving strategies 2011
 

Problem solving strategies 2011

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CLA workshop on Problem Solving Strategies April 2011, Dallas TX

CLA workshop on Problem Solving Strategies April 2011, Dallas TX

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    Problem solving strategies 2011 Problem solving strategies 2011 Presentation Transcript

    • Problem Solving Strategies
      James C. Galvin, Ed.D.
    • “In this world you will have trouble.” John 16:33 (NIV)
    • Your role is bring back new tools to share with your organization
    • Umm…sounds like your organization has a lot of problems
    • You want to get your team working effectively on those problems
    • Use proven problem solving techniques to find more powerful solutions
    • Sticky Notes
    • Posting
    • Cluster
    • Rank
    • Detail
      Intro
      Point 1
      Point 2
      Point 3
      Close
    • Action Map
      Sales plan
      Back cover
      Title testing
      Decide theme
      Outline
      Write book
      Edit
      Proof
      To printer
      Look and feel
      Design cover
    • System Diagram
      Work finished
      Hours per week
      Work to do
      Fatigue
      Mistakes
    • Storyboard
      Mike and Jeff talk by water cooler
      Mike goes to boss’s office
      Jeff gets the CFO to agree
      Eruption at staff meeting
      Jeff packs up his office
      A worried donor calls in
      Then tragedy strikes!
    • Timeline
      1998
      1999
      2000
      2001
      2002
      2003
      2004
      2005
      2006
      2007
      2008
      2009
      2010
      2011
    • PMI
      Good Color
      Nearby
      Right timing
      Easy
      Plus
      Fast
      We know them
      Minus
      Cash flow
      Too large
      Quality issues
      Bad service
      Getting approval
      Interesting
      Outsource instead?
      Get out of this market?
      Do we need it now?
      Rent one?
    • Matrix
      High Status
      Cooper Mini S
      Lexus RX
      Scion tC
      Cadillac CTS
      Smart Electric
      Acura RL
      Dodge Magnum
      Lincoln MKS
      Low
      Safety Rating
      High
      Safety Rating
      Subaru Outback
      Hyundai Tiburon
      Nissan Versa
      Ford Flex
      Volvo S80
      Toyota Yaris
      Kia Rio
      Ford Taurus
      Low Status
    • You can repurpose used sticky notes, but don’t get carried away
    • Problem Solving Grid
    • Problem
    • 1: State Problem / Goal
      Problem: Kids keep crying for a pet
      Goal: Decide what kind of pet to buy
    • 2: Expand Options
    • 2: Expand Options
    • 3: Clarify Values
    • 3: Clarify Values
    • 4: Do the Math
    • 4: Do the Math
    • 4: Do the Math
    • 5: Improve Solution
    • Problem Solving Grid
    • You’ve got problems and you want your team working on them effectively
    • Use proven problem solving techniques to find more powerful solutions
    • G&A
      www.galvinandassociates.com
      Resources > Presentations > CLA