Problem solving strategies 2011

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CLA workshop on Problem Solving Strategies April 2011, Dallas TX

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Problem solving strategies 2011

  1. 1. Problem Solving Strategies<br />James C. Galvin, Ed.D.<br />
  2. 2. “In this world you will have trouble.” John 16:33 (NIV)<br />
  3. 3. Your role is bring back new tools to share with your organization<br />
  4. 4. Umm…sounds like your organization has a lot of problems<br />
  5. 5. You want to get your team working effectively on those problems<br />
  6. 6. Use proven problem solving techniques to find more powerful solutions<br />
  7. 7. Sticky Notes<br />
  8. 8. Posting<br />
  9. 9. Cluster<br />
  10. 10. Rank<br />
  11. 11. Detail<br />Intro<br />Point 1<br />Point 2<br />Point 3<br />Close<br />
  12. 12. Action Map<br />Sales plan<br />Back cover<br />Title testing<br />Decide theme<br />Outline<br />Write book<br />Edit<br />Proof<br />To printer<br />Look and feel<br />Design cover<br />
  13. 13. System Diagram<br />Work finished<br />Hours per week<br />Work to do<br />Fatigue<br />Mistakes<br />
  14. 14. Storyboard<br />Mike and Jeff talk by water cooler<br />Mike goes to boss’s office<br />Jeff gets the CFO to agree<br />Eruption at staff meeting<br />Jeff packs up his office<br />A worried donor calls in<br />Then tragedy strikes!<br />
  15. 15. Timeline<br />1998<br />1999<br />2000<br />2001<br />2002<br />2003<br />2004<br />2005<br />2006<br />2007<br />2008<br />2009<br />2010<br />2011<br />
  16. 16. PMI<br />Good Color<br />Nearby<br />Right timing<br />Easy<br />Plus<br />Fast<br />We know them<br />Minus<br />Cash flow<br />Too large<br />Quality issues<br />Bad service<br />Getting approval<br />Interesting<br />Outsource instead?<br />Get out of this market?<br />Do we need it now?<br />Rent one?<br />
  17. 17. Matrix<br />High Status<br />Cooper Mini S<br />Lexus RX<br />Scion tC<br />Cadillac CTS<br />Smart Electric<br />Acura RL<br />Dodge Magnum<br />Lincoln MKS<br />Low<br />Safety Rating<br />High<br />Safety Rating<br />Subaru Outback<br />Hyundai Tiburon<br />Nissan Versa<br />Ford Flex<br />Volvo S80<br />Toyota Yaris<br />Kia Rio<br />Ford Taurus<br />Low Status<br />
  18. 18. You can repurpose used sticky notes, but don’t get carried away<br />
  19. 19. Problem Solving Grid<br />
  20. 20. Problem<br />
  21. 21. 1: State Problem / Goal<br />Problem: Kids keep crying for a pet<br />Goal: Decide what kind of pet to buy<br />
  22. 22. 2: Expand Options<br />
  23. 23. 2: Expand Options<br />
  24. 24. 3: Clarify Values<br />
  25. 25. 3: Clarify Values<br />
  26. 26. 4: Do the Math<br />
  27. 27. 4: Do the Math<br />
  28. 28. 4: Do the Math<br />
  29. 29. 5: Improve Solution<br />
  30. 30. Problem Solving Grid<br />
  31. 31. You’ve got problems and you want your team working on them effectively<br />
  32. 32. Use proven problem solving techniques to find more powerful solutions<br />
  33. 33. G&A<br />www.galvinandassociates.com<br />Resources > Presentations > CLA<br />
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