Make the Most of a Difficult Situation: Solutions to Get You Through

Make the Most of a DifficultSituation: Solutions to Get You Through Jill Hurst-Wahl @jill_hw July 16, 2012

WHO IS JILL?Syracuse University School of Information Studies Associate Professor of Practice Director, Library & Information Science ProgramConsultant, Speaker, Author The Information and Knowledge Professional’s Career Handbook: Define and Create Your Success with Ulla de StrickerHas had several careers/jobs, each with their own set of difficult situations.

NO ONE ISIMMUNEFROMDIFFICULTSITUATIONS

WHAT IS A DIFFICULT SITUATION?A situation: that you do not like that you do not know how to handle where you don’t think you have any options that is a surpriseFor example: New technology implementations Organizational downsizing Interpersonal conflicts

TIPS FOR HANDLING A DIFFICULT SITUATION (1/2)Learn about the situation, what has created it and possible solutions. Don’t make assumptions.Assess the external environment and its impact on the situation and/or possible solutions.Brainstorm.Pull together as a team.Build support / Find a mentor.

TIPS FOR HANDLING A DIFFICULT SITUATION (2/2)Learn how to listen to what is said and not said.Talk one-on-one with the person causing you angst.If is harassment, involve human resources.If you need to leave the environment, have a strategy.Remember the positives.Trust your gut.

DIFFICULT SITUATION #1The organization has decided to reorganize. The department that you manage is now reporting to someone who doesn’t value what you do? How would you handle this?

DIFFICULT SITUATION #2Your boss generates many new ideas for your department and expects you to act on them all. Because of staffing and current priorities, this is causing conflicts. How would you handle this?

DIFFICULT SITUATION #3Your organization has decided to move from its current service model to one that will require staff to be on-call 24x7. This is raising many questions and everyone’s blood pressure. How would you handle this?

DIFFICULT SITUATION #4You’re getting a promotion, but the timing isn’t clear. You’re getting two different official stories and neither makes sense. How would you handle this?

YOUR SITUATIONS?

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Make the Most of a Difficult Situation: Solutions to Get You Through

by Jill Hurst-Wahl on Jul 05, 2012

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