The Top Ten Skills … your Mother forgot to tell you that you needed to be a Business Analyst A founding member of the
Who is Kathleen Barret? Senior Business Consultant, Requirements Management / Business Analysis Centre of Competency Lead, BMO Financial Group President, International Institute of Business Analysis (IIBA) 1 2
Who is BMO Financial Group?
Founded in 1817 as Canada’s first chartered bank, BMO Financial Group is one the largest financial services providers in North America
Assets – $256 billion
Employees – 34,000
Information Technology – 3,500
BMO Bank of Montreal - Personal & Commercial Banking (Canadian)
Business Analysts are responsible for identifying the business needs of their clients and stakeholders to help determine solutions to business problems.
The Business Analyst is responsible for requirements development and requirements management. Specifically, the Business Analyst elicits, analyzes, validates and documents business, organizational and/or operational requirements. Solutions are not predetermined by the Business Analyst, but are driven solely by the requirements of the business. Solutions often include a systems development component, but may also consist of process improvement or organizational change.
The Business Analyst is a key facilitator within an organization, acting as a bridge between the client, stakeholders and the solution team.
Business analysis is distinct from financial analysis, project management, quality assurance, organizational development, testing, training and documentation development. However, depending on an organization, an individual Business Analyst may perform some or all of these related functions.
The 10 “Skills”
Artist / Architect
Expert / Consultant
Describe each role
Identify the skill or activity required
Provide an example of the type of training available to support its development
“ Help determine solutions to business problems”
The ultimate problem solver
Analytical & Systems Thinking
Understand & make judgments about a situation by breaking it apart into smaller pieces or by tracing the implications of a situation in a step-by-step way
Organize the problem, opportunity or situation in a systematic way
Identify causal or If-Then relationships
Synthesize the component parts in the context of a whole system
Problem Solving & Decision Making
Provide participants with the skills and tools they need to determine root issues and plan for success
Identify and find solutions to problems
Apply creative thinking skills, resulting in improved solutions
Apply decision-making methodology
Anticipate & plan for problems before they occur
Use a process tool to analyze situations, separate concerns, establish priorities & initiate appropriate action