Slide Conflict Mgt

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Slide Conflict Mgt

  1. 1. CONFLICT MANAGEMENT
  2. 2. DIMENSIONS OF CONFLICT <ul><li>1. ISSUE IN QUESTION </li></ul><ul><li>A. MATTER OF PRINCIPLE </li></ul><ul><ul><ul><li>ENDS / GOALS / VALUES </li></ul></ul></ul><ul><ul><ul><li>CLOSURE </li></ul></ul></ul><ul><li>B. DIVISIBLE ISSUES </li></ul><ul><ul><ul><li>MEANS </li></ul></ul></ul><ul><ul><ul><li>VOLUNTARY RETIREMENT </li></ul></ul></ul>
  3. 3. DIMENSIONS OF CONFLICT 2. SIZE OF STAKE A. LARGE B. SMALL 3. INTERDEPENDENCE OF PARTIES A. ZERO SUM WIN - LOSE B. POSITIVE SUM WIN - WIN
  4. 4. DIMENSIONS OF CONFLICT <ul><li>4. CONTINUITY OF INTERACTION </li></ul><ul><li>A. SNGLE TRANSACTION </li></ul><ul><ul><ul><li>ONE-OFF PURCHASE </li></ul></ul></ul><ul><ul><ul><li>LAWYERS </li></ul></ul></ul><ul><li>B. LONG TERM RELATIONSHIP </li></ul><ul><ul><ul><li>RATE CONTRACT </li></ul></ul></ul><ul><ul><ul><li>MANAGERS </li></ul></ul></ul>
  5. 5. DIMENSIONS OF CONFLICT <ul><li>5. STRUCTURE OF THE PARTIES </li></ul><ul><li>A. AMORPHOUS / FRAGMENTED </li></ul><ul><ul><ul><li>MULTIPLE UNION </li></ul></ul></ul><ul><ul><ul><li>NUMEROUS FACTORS </li></ul></ul></ul><ul><ul><ul><li>COALITION </li></ul></ul></ul><ul><li>B. COHESIVE </li></ul><ul><ul><ul><li>SINGLE UNION </li></ul></ul></ul><ul><ul><ul><li>SINGLE PARTY MAJORITY </li></ul></ul></ul>
  6. 6. DIMENSIONS OF CONFLICT 6. INVOLVEMENT OF THIRD PARTY A. NO NEUTRAL THIRD PARTY B. TRUSTED POWERFUL & NEUTRAL THIRD PARTY
  7. 7. CONFLICT RESOLUTION STYLE EMPATHY ASSERTIVENESS HIGH (ONLY YOU) LOW (ONLY ME) HIGH (ONLY ME) LOW (ONLY YOU)
  8. 8. CONFLICT RESOLUTION STYLE AVOIDANCE EMPATHY ASSERTIVENESS HIGH (ONLY YOU) LOW (ONLY ME) HIGH (ONLY ME) LOW (ONLY YOU)
  9. 9. CONFLICT RESOLUTION STYLE SUBMISSION AVOIDANCE EMPATHY ASSERTIVENESS HIGH (ONLY YOU) LOW (ONLY ME) HIGH (ONLY ME) LOW (ONLY YOU)
  10. 10. CONFLICT RESOLUTION STYLE SUBMISSION AVOIDANCE COLLABORATION EMPATHY ASSERTIVENESS HIGH (ONLY YOU) LOW (ONLY ME) HIGH (ONLY ME) LOW (ONLY YOU)
  11. 11. CONFLICT RESOLUTION STYLE FIGHT / AGGRESSION SUBMISSION AVOIDANCE COLLABORATION EMPATHY ASSERTIVENESS HIGH (ONLY YOU) LOW (ONLY ME) HIGH (ONLY ME) LOW (ONLY YOU)
  12. 12. CONFLICT RESOLUTION STYLE FIGHT / AGGRESSION SUBMISSION AVOIDANCE COLLABORATION EMPATHY ASSERTIVENESS COMPROMISE HIGH (ONLY YOU) LOW (ONLY ME) HIGH (ONLY ME) LOW (ONLY YOU)
  13. 13. SUMMARY OF CONFLICT RESOLUTION STYLE STYLE ME YOU 1. AVOIDANCE 0 0 2. SUBMISSION 0 100 3. COMPROMISE 50 50 4. FIGHT/AGGRESSIVE 100 0 5. COLLABORATION 100 100
  14. 14. SKILLS FOR CONFLICT RESOLUTION 1. ABILITY TO UNDERSTAND AND DIAGNOSE THE NATURE OF THE CONFLICT <ul><li>WHAT IS THE ISSUE ? </li></ul><ul><li>WHAT ARE THE STAKES INVOLVED ? </li></ul><ul><li>WHAT IS THE RELATIONSHIP BETWEEN THE PARTIES IN CONFLICT ? </li></ul><ul><li>IS A THIRD PARTY AVAILABLE? IF SO, HOW IS THE THIRD PARTY PERCEIVED BY THOSE IN CONFLICT ? </li></ul><ul><li>WHAT STAGE HAS THE CONFLICT REACHED ? </li></ul>
  15. 15. SKILLS FOR CONFLICT RESOLUTION 2. ABILITY TO INITIATE A DIALOGUE OR CONSTRUCTIVE CONFRONTATION <ul><li>OPENESS RATHER THAN DEFENSIVE OR OFFENSIVENESS </li></ul><ul><li>ACCEPTING THE LEGITIMATE INTERESTS OR CONCERNS OF THE OPPOSITE PARTY </li></ul>
  16. 16. SKILLS FOR CONFLICT RESOLUTION 3. LISTENING TO <ul><li>THE OTHER’S POINT OF VIEW WITH EMPATHY </li></ul><ul><li>UNDERSTANDING HIDDEN FEELINGS AND CONCERNS </li></ul><ul><li>RESPONDING WITH EMPATHY, EVEN WHEN DISAGREEING WITH OTHER’S POINT OF VIEW </li></ul>
  17. 17. SKILLS FOR CONFLICT RESOLUTION 4. PROBLEM SOLVING <ul><li>CLARIFYING THE PROBLEM </li></ul><ul><li>GENERATING A NUMBER OF FEASIBLE SOLUTIONS </li></ul><ul><li>DECIDING TOGETHER ON THE BEST SOLUTION </li></ul><ul><li>PLANNING IMPLEMENTATION OF THE SOLUTION </li></ul><ul><li>EVALUATION OF THE SOLUTION AFTER A PERIOD OF TIME </li></ul>

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