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Business Communication And Presentation Skills

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  • Transcript

    • 1. Business Communications and Presentations Skills Shuddhasheel Majumdar Certified Trainer, India
    • 2. Agenda
      • Introduction
      • Pet Peeves
      • Business Communication Model
      • Handouts
      • 10 Common Presentation Mistakes
      • PowerPoint Presentation Tips
      • Questions
      • Conclusion
    • 3. Generally, people retain
      • 10% of what they READ
      • 20% of what they HEAR
      • 30% of what they SEE
      • 50% of what they SEE and HEAR
      • 70% of what they SAY
      • 90% of what they SAY and DO
    • 4. Business Communication Goals
      • Receiver Understanding
      • Receiver Response
      • Favorable Relationship
      • Organizational Goodwill
      Sender is responsible for these goals.
    • 5. Parts of a presentation
      • Introduction
      • Body
      • Conclusion
      • Questions
      Say what you are going to say, say it, then say what you have just said.
    • 6. Guidelines for Effective Introductions
      • Always prepare your opening
      • Tell people what the presentation is about
      • Keep the opening short and simple
      • Only use anecdotes that are relevant
      • Use caution with personal experiences
      • Stay away from inappropriate humor
    • 7. Guidelines for Effective Closings
      • Always prepare a closing
      • Always restate the main point, and, perhaps, the key supporting points
      • Say clearly what happens next
      • If appropriate, make a call to action
      • Thank the audience
    • 8. Feedback Trans. 15-4 Sender Encoding the message Message Decoding the message Noise Receiver Business Communication Process
    • 9. Communication Barriers/Noise
      • Word choice
        • too difficult, too technical, etc.
        • overused words such as, “good”, “excellent value”, etc.
      • Connotations VS Denotations
      Examples Sender Denotes Receiver Connotes
        • “ Cheap” inexpensive poorly made
        • “ Flexible” offers choice no standard
        • “ Compromise” adjust give in
    • 10. Communication Barriers/Noise
      • Inferences
      • Pace of the delivery
        • Speaking too fast or too slow
      • Poor grammar, spelling, etc.
      • Appearance and performance of the presenter
      • Use of gender bias terms or stereotypical terms
      • Positive VS Negative terms
        • We have a full year warranty. VS Warranty is only for the first year.
    • 11. Handouts
      • When to use and distribute handouts
        • @ beginning if audience needs them during presentation
        • during presentation, have someone else hand them out
        • at end if possible
      • Running handouts two, three or six to a page
    • 12. 10 common presentation mistakes (and suggestions for avoiding them)
      • #1 Accepting an inappropriate invitation
        • personally decline, retain opportunity for company
      • #2 Neglecting to research the audience
        • take the time to find out who you are talking to
    • 13. What you should know about your audience
      • How large is the audience?
      • What are the audience members’ relevant characteristics?
      • Why are people attending?
      • What are the audience’s specific needs, interests, and concerns?
      • How much do people already know?
      • How are people likely to respond to your message?
    • 14. 10 common presentation mistakes (and suggestions for avoiding them)
      • #3 Procrastinating, then punting .
        • Do not try to organize your talk and create your slides simultaneously.
      • #4 Getting a late start .
        • Always plan to arrive early for your presentation.
    • 15. 10 common presentation mistakes (and suggestions for avoiding them)
      • #5 Assuming all projectors are the same.
        • Be sure you know the equipment or bring your own.
      • #6 Failing to heed Murphy’s Law
        • Always assume the equipment will NOT work.
    • 16. 10 common presentation mistakes ( and suggestions for avoiding them)
      • #7 Backing up to the wrong media
        • Check your back-up media before leaving for your presentation.
      • #8 Telling tasteless or offensive jokes
        • A greater awareness of your audience can determine if they will find your sense of humor funny or offensive.
    • 17. 10 common presentation mistakes (and suggestions for avoiding them)
      • #9 Relying on the World Wide Web live Web connection
        • Create a copy on your hard drive.
      • #10 Having too little to say
        • Be prepared!
    • 18.
      • Always use a title slide. Put it up about five minutes before your presentation begins.
      • The presentation should set the tone of the message.
        • If you are sharing good news, your presentation can use a lot of fun art, audio and video. If you have bad news, stick to the points.
      Tips on PowerPoint Presentations
    • 19.
      • Sales are down!
      • We are going to have to down size.
      Sample Slide
    • 20. Tips on PowerPoint Presentations
      • Keep the presentation look simple. You don’t want to distract from the content of the slide/presentation.
      • Keep a consistent look from slide to slide.
      • Create high contrast between the background and the text.
      • Consider creating a company specific background for sales presentations.
    • 21. Same slide
      • Keep it simple. You don’t want to distract from the content of the slide.
      • Be consistent from slide to slide .
      • Create high contrast between the background and the text.
      • Consider creating a company specific background for sales presentations.
    • 22. Tips on PowerPoint Presentations
      • Clip art should match your audience.
      • Art should match a key word or phase in the slide.
      • When using art, keep the images balanced on the page. Use the rule of thirds.
      • Use art judiciously.
      • All of the rules apply to sound (even more so!).
    • 23.
      • One of the significant advantages of using presentation software packages is that you have access to color. Use it wisely and judiciously.
        • Keep it simple and consistent.
        • Use no more than five colors for charts or graphs.
        • Choose no more than two colors for text.
        • Be careful with the use of red because the eye will naturally go there first.
      Tips on PowerPoint Presentations
    • 24.
      • One of the significant advantages of using presentation software packages is that you have access to color. Use it wisely and judiciously.(cont)
        • Use complimentary colors together.
        • Never use red and green together unless you want your audience to think of Christmas!
      Tips on PowerPoint Presentations
    • 25.
      • One of the significant advantages of using presentation software packages is that you have access to color. Use it wisely and judiciously.
        • Keep it simple and consistent.
        • Use no more than five colors for charts or graphs.
        • Choose no more than two colors for text.
        • Be careful with the use of red because the eye will naturally go there first.
      Same slide
    • 26.
      • Limit your bullet points to three or four items.
      • Try to have no more than 24 words on any one slide.
      • Be careful when using abbreviations, acronyms, and special phases on your slides. Explain them quickly or you lose your audience.
      Tips on PowerPoint Presentations
    • 27.
      • Fonts are like colors, just because you have a lot of them to choose from you don’t have to use them all! No more than two or three per slide.
      • Be consistent from slide to slide.
      • Don’t overdo the use of italics, bolding and shadows and like e-mail, do NOT use all caps.
      Tips on PowerPoint Presentations
    • 28.
      • Fonts are like colors , just because you have a lot of them to choose from you don’t have to use them all! No more than two or three per slide.
      • Be consistent from slide to slide .
      • Don’t overdo the use of italics , bolding and shadows and like email, DO NOT USE ALL CAPS.
      Same slide
    • 29.
      • It is important to explain how to read your chart or graph as soon as you put it on the screen.
      • Do not say anything important within ten seconds of putting up a chart. People won’t be listening, they’re too busy figuring out the chart.
      Tips on PowerPoint Presentations
    • 30. Tips on PowerPoint Presentations
      • Have a final slide that lets the audience know that the presentation is over.
    • 31. Thank You !!! Thanks for your attention!

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