Remote Communications CIO Conference<br />May 16-17, 2011<br />Calgary, Alberta<br />Managed Cloud Services<br />Balancing...
Agenda<br />
AboutMarlabs<br /><ul><li>   Founded in 1996
   Headquartered in Piscataway, NJ
   2,100 associates worldwide team</li></ul>Strong  Global Footprint<br />Organization<br />Toronto, Canada<br />Chicago, ...
   Public Sector
   Healthcare & Life Sciences
   Energy & Utilities
   Airlines & Logistics
   Education</li></ul>IndustryVerticalExperience<br />Headquarters<br />Piscataway, NJ<br />Bethlehem, PA<br />Mysore, Ind...
IBM, MSFT, Oracle
Dell, HP
IBI, QlikView, Teradata, MicroStrategy
Rigstar</li></ul>Partners<br />Herndon, VA<br />Mexico City, Mexico<br />Bangalore, India<br />Curitiba, Brazil<br />Deliv...
Service Offerings<br />Custom Application Services<br />PackagedApplication Services<br />Business<br />Intelligence<br />...
Application Development
Application Maintenance & Support
Migration & Modernization
Knowledge Management
Collaboration
Application Portfolio Management
Strategy & Needs Analysis
Evaluation & Selection
Customization & Implementation
Maintenance & Support
Maturity Assessment & Solution Blueprint
Data Warehousing
ETL, Reporting & Analytics
Test Process Consulting
Functional Testing
Non-Functional Testing
Test Automation
End User Computing
Enterprise Data Center Services
Remote Infrastructure Services
Information Security Services
Cloud Services
Application Management</li></li></ul><li>What is cloud computing…<br />utilities<br />distributed<br />network<br />syndic...
“De-Fogging” The Cloud<br />$<br />A Definition<br />“A pool of abstracted, highly scalable, and managed compute infrastru...
 The Internet is the foundation of Cloud Computing</li></li></ul><li>Real World Drivers<br />Consumerization of IT<br />Di...
Service Models in The Cloud<br /><ul><li>Server Clusters
Server Virtualization
Desktop Virtualization
Storage
WAN
Firewall</li></ul>Mobility<br />Corporate<br />Custom Apps<br />Office/<br />Productivity<br />Apps<br />Corporate OTS<br ...
Infrastructure-as-a-Service<br />TRADITIONAL<br />INFRASTRUCTURE<br />INFRASTRUCTURE AS A SERVICE<br />MODERATE TO HEAVY U...
Service Models in The Cloud<br />Mobility<br />PaaS<br />Corporate<br />Custom Apps<br />Office/<br />Productivity<br />Ap...
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Managed Cloud Services CIO Conference Oil Gas

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Managed Cloud Services CIO Conference Oil Gas

  1. 1. Remote Communications CIO Conference<br />May 16-17, 2011<br />Calgary, Alberta<br />Managed Cloud Services<br />Balancing Availability, Performance and Security in a Hybrid Cloud Environment<br />Jeff Holden<br />Vice President, Energy & Utilities<br />Marlabs, Inc.<br />
  2. 2. Agenda<br />
  3. 3. AboutMarlabs<br /><ul><li> Founded in 1996
  4. 4. Headquartered in Piscataway, NJ
  5. 5. 2,100 associates worldwide team</li></ul>Strong Global Footprint<br />Organization<br />Toronto, Canada<br />Chicago, IL<br />London, UK<br />Cheyenne, WY<br /><ul><li> BFSI
  6. 6. Public Sector
  7. 7. Healthcare & Life Sciences
  8. 8. Energy & Utilities
  9. 9. Airlines & Logistics
  10. 10. Education</li></ul>IndustryVerticalExperience<br />Headquarters<br />Piscataway, NJ<br />Bethlehem, PA<br />Mysore, India<br /><ul><li>VM Ware/Amazon Solution Providers
  11. 11. IBM, MSFT, Oracle
  12. 12. Dell, HP
  13. 13. IBI, QlikView, Teradata, MicroStrategy
  14. 14. Rigstar</li></ul>Partners<br />Herndon, VA<br />Mexico City, Mexico<br />Bangalore, India<br />Curitiba, Brazil<br />DeliveryFramework<br /><ul><li> Scalable global delivery model with </li></ul> centers in US and India<br />Kuala Lumpur, <br />Malaysia<br />Customer centric, people focused and results oriented business approach<br />
  15. 15. Service Offerings<br />Custom Application Services<br />PackagedApplication Services<br />Business<br />Intelligence<br />Infrastructure Services<br />Testing<br /><ul><li>Architecture & Design
  16. 16. Application Development
  17. 17. Application Maintenance & Support
  18. 18. Migration & Modernization
  19. 19. Knowledge Management
  20. 20. Collaboration
  21. 21. Application Portfolio Management
  22. 22. Strategy & Needs Analysis
  23. 23. Evaluation & Selection
  24. 24. Customization & Implementation
  25. 25. Maintenance & Support
  26. 26. Maturity Assessment & Solution Blueprint
  27. 27. Data Warehousing
  28. 28. ETL, Reporting & Analytics
  29. 29. Test Process Consulting
  30. 30. Functional Testing
  31. 31. Non-Functional Testing
  32. 32. Test Automation
  33. 33. End User Computing
  34. 34. Enterprise Data Center Services
  35. 35. Remote Infrastructure Services
  36. 36. Information Security Services
  37. 37. Cloud Services
  38. 38. Application Management</li></li></ul><li>What is cloud computing…<br />utilities<br />distributed<br />network<br />syndication<br />cloud<br />control<br />infrastructure-as-a-service<br />parallel<br />transactions<br />?<br />ownership<br />storage<br />software-plus-services<br />web<br />compliance<br />sustainability<br />accountability<br />quality-of-service<br />scalability<br />interoperability<br />security<br />throughput<br />access<br />architecture<br />platform-as-a-service<br />subscription<br />computing<br />assurance<br />applications<br />privacy<br />loosely-coupled<br />integration<br />business<br />software-as-a-service<br />policies<br />open-source<br />management<br />identity<br />utility<br />SLA<br />services<br />virtualization<br />authorization<br />service-oriented<br />governance<br />stewardship<br />data<br />grid<br />authentication<br />reliability<br />XML<br />bandwidth<br />agility<br />
  39. 39. “De-Fogging” The Cloud<br />$<br />A Definition<br />“A pool of abstracted, highly scalable, and managed compute infrastructure capable of hosting end-customer applications and billed by consumption” Source: Forester<br />Pay-per-use for computation power<br />basics<br />Virtually infinite computational resources<br />Automatic on-demand scalability<br />Where does “Cloud” come from?<br /><ul><li>“Cloud” is a widely used metaphor for the Internet
  40. 40. The Internet is the foundation of Cloud Computing</li></li></ul><li>Real World Drivers<br />Consumerization of IT<br />Distributed Workforce<br />50<br />84<br />percent of business devices are expected to be smartphones by 2014<br />percent of organizations <br />have a remote workforce <br />Infrastructure Utilization<br />Infrastructure Complexity<br />70<br />85<br />percent of IT budgets is spent maintaining IT operations<br />percent of IT capacity is idle on average <br />
  41. 41. Service Models in The Cloud<br /><ul><li>Server Clusters
  42. 42. Server Virtualization
  43. 43. Desktop Virtualization
  44. 44. Storage
  45. 45. WAN
  46. 46. Firewall</li></ul>Mobility<br />Corporate<br />Custom Apps<br />Office/<br />Productivity<br />Apps<br />Corporate OTS<br />Apps<br />Sys Admin / Monitor / Manage / Maintain<br />Database<br />IaaS<br />Compute<br />(Infrastructure-as-a-Service)<br />CPU<br />RAM<br />DISK<br />Network<br />Based on NIST<br />Definitions<br />
  47. 47. Infrastructure-as-a-Service<br />TRADITIONAL<br />INFRASTRUCTURE<br />INFRASTRUCTURE AS A SERVICE<br />MODERATE TO HEAVY UTILIZATION<br />LOW UTILIZATION<br />HIGHLY AUTOMATED<br />LITTLE TO NO AUTOMATION<br />IT’S ALL ABOUT EFFICIENCY<br />LOW SERVER TO IT STAFF RATIO<br />HIGH SERVER TO IT STAFF RATIO<br />STATIC DEPLOYMENT FOR PEAK SCALE<br />DYNAMIC DEPLOYMENT FOR BALANCE<br />FULLY PHYSICAL<br />PHYSICAL AND VIRTUAL<br />DIFFICULT PATH TO PAAS AND PUBLIC CLOUD<br />PATH TO PAAS AND PUBLIC CLOUD<br />
  48. 48. Service Models in The Cloud<br />Mobility<br />PaaS<br />Corporate<br />Custom Apps<br />Office/<br />Productivity<br />Apps<br />(Platform-as-a-Service)<br />Corporate OTS<br />Apps<br /><ul><li>Business Applications
  49. 49. E-Mail
  50. 50. ERP
  51. 51. CRM
  52. 52. Collaboration
  53. 53. HRM
  54. 54. ECM</li></ul>Sys Admin / Monitor / Manage / Maintain<br />Database<br />Compute<br />CPU<br />RAM<br />DISK<br />Network<br />Based on NIST<br />Definitions<br />
  55. 55. Platform-as-a-Service<br />TRADITIONAL<br />PLATFORM<br />PLATFORM AS A SERVICE<br />APPLICATION<br />SERVER, VMNETWORK, STORAGE, APP <br />MAINTAINED FOR YOU<br />PATCH, SERVICE RELEASE, NEW VERSION<br />IT’S ALL ABOUT THE APPLICATION<br />ASSEMBLY REQUIRED<br />READY-MADE SERVICES<br />CUSTOM, INCONSISTENT<br />STANDARDIZED<br />STATIC DEPLOYMENT FOR PEAK SCALE<br />ON-DEMAND SCALE<br />BUILT TO AVOID AND RECOVER FROM FAILURE<br />BUILT TO EXPECT AND WITHSTAND FAILURE<br />
  56. 56. The benefits of the cloud are compelling , but what is the right answer for your business? <br />Public, Private, or Hybrid?<br />
  57. 57. Public vs Private Cloud<br />No<br />4%<br />Will your enterprise be pursuing a private cloud computing strategy by 2012?<br />Maybe<br />20%<br />Yes<br />76%<br />Gartner, Private Cloud Computing Plans From Conference Polls, Thomas Bittman, 4/30/2010 <br />
  58. 58. Public vs Private Cloud<br />Neither<br />11%<br />Don’t know<br />6%<br />More public<br />8%<br />More private<br />75%<br />Through 2012, how will your IT organization invest in cloud computing?<br />Gartner, Private Cloud Computing Plans From Conference Polls, Thomas Bittman, 4/30/2010 <br />
  59. 59. Public vs Private Cloud<br />Public Cloud<br />Private Cloud<br />Global Delivery<br />Availability<br />Standardization<br />Access to Expertise<br />On-Demand Elasticity<br />Scalability<br />Automation<br />Uniformity<br />Outage Impact Potential<br />Shared Environment<br />Global Delivery<br />Availability<br />Standardization<br />Access to Expertise<br />On-Demand Elasticity<br />Scalability<br />Automation<br />Customization<br />Outage Impact Control<br />Private Environment<br />
  60. 60. Hybrid Cloud<br />Hybrid Cloud<br />Public Cloud<br />Private Cloud<br />Global Delivery<br />Availability<br />Standardization<br />Access to Expertise<br />On-Demand Elasticity<br />Scalability<br />Automation<br />Uniformity<br />Outage Impact Potential<br />Shared Environment<br />Global Delivery<br />Availability<br />Standardization<br />Access to Expertise<br />On-Demand Elasticity<br />Scalability<br />Automation<br />Customization<br />Outage Impact Control<br />Private Environment<br />
  61. 61. Hybrid Cloud<br />Two Models<br /><ul><li>Cloud Bursting ModelUtilizing cloud based resources on demand solely for short term excess capacity requirements.
  62. 62. Balanced Use ModelPlaces Systems and Applications appropriately in private and public cloud infrastructures according to key factors</li></ul>Hybrid Cloud<br />
  63. 63. Hybrid Cloud<br />On Demand Temp. Storage<br />Core Legacy<br />Systems<br />INTERNET<br />Hosted Private<br />Data Center<br />VPN<br />BI Platform<br />Collaboration Tools<br />Development Env.<br />Web 2.0 Platforms<br />.NET<br />.NET<br />.NET<br />.NET<br />Remote Users / Partners<br />
  64. 64. Hybrid Cloud<br /><ul><li>Flexible - Mix and match resources between local infrastructure, (sunk cost difficult to scale) with hosted/metered infrastructure (scalable and on demand)
  65. 65. Realistic - Acknowledges that not all IT resources can/should exist in public clouds today -- and some may never exist there.
  66. 66. Managed Risk - Manages compliance issues, performance requirements, and security restrictions.
  67. 67. Conservative - Experience with hybrid model helps get better at understanding what compute cycles and data have to be kept local and what can be processed remotely.</li></li></ul><li>Availability<br />Risk A<br />Risk C<br />Risk B<br />Risk B<br />
  68. 68. Performance<br />Risk A<br />Risk C<br />Risk B<br />Risk B<br />
  69. 69. Security<br />Risk A<br />Risk C<br />Risk B<br />Risk B<br />
  70. 70. Achieving Balance<br />Compliance & Security<br />Globalization<br />Continuance & Recovery<br /><ul><li> Global Access
  71. 71. Collaborate with Off-Prem. & Partner Teams
  72. 72. “Follow the Sun” support
  73. 73. 24X7X365
  74. 74. Continuous Monitoring
  75. 75. Disaster Recovery
  76. 76. Geographic Flexibility
  77. 77. Recovery SLA’s
  78. 78. Data Privacy
  79. 79. Data Security
  80. 80. Access Controls
  81. 81. Regulatory Compliance</li></ul>51°02′42″N <br />114°03′26″W<br />Mobility & Virtualization<br />Infrastructure Independence<br />Sustainability<br /><ul><li> Maximize Resource Utilization
  82. 82. Reduced Energy Consumption
  83. 83. Simplify end user devices
  84. 84. Extend access to all corporate IT assets
  85. 85. Virtual office / desktop accessible from anywhere
  86. 86. Uniform delivery
  87. 87. Increased Utilization
  88. 88. Virtualized Provisioning
  89. 89. Increase ROI…Lower TCO
  90. 90. Platform Standardization
  91. 91. Services not Assets</li></li></ul><li>Getting There<br />Support & Maintenance<br />Deployment<br />Application Enablement<br />Assessment<br />
  92. 92. Getting There<br />Assessment<br /><ul><li>Business & Technical Feasibility of cloud implementation
  93. 93. Readiness of your organization to embrace the cloud
  94. 94. Application compatibility review
  95. 95. Review infrastructure needs like hardware, network, security, back up, disaster management etc.
  96. 96. Defining SLA requirements.
  97. 97. Analysis of the Cost Model</li></li></ul><li>Assessment<br />$<br />$<br />$<br />Implementation<br />Challenge<br />New Businesses<br />$<br />$<br />$<br />$<br />$<br />Hard<br />Medium<br />Easier<br />$<br />Batch & Data Intensive<br />Peak Load Demands<br />$<br />$<br />$<br />$<br />$<br />$<br />Value to the<br />Organization<br />Sensitive Applications<br />Geographic Expansions<br />Software <br />Dev. & Test<br />$<br />$<br />$<br />$<br />$<br />$<br />Legacy<br />Desktop Productivity<br />Storage<br />$<br />$<br />$<br />
  98. 98. Getting There<br />Application Enablement<br /><ul><li>Rich Internet UI Enablement
  99. 99. Application Standardization
  100. 100. Performance & Scalability Optimization
  101. 101. Multi Tenancy Enablement (if applicable)
  102. 102. Integration Services</li></li></ul><li>Getting There<br />Deployment<br /><ul><li>Data Center / Deployment Architecture
  103. 103. Virtualization
  104. 104. Tools Infrastructure
  105. 105. Service Delivery Automation
  106. 106. Define Support Mechanisms</li></li></ul><li>Getting There<br />Support & Maintenance<br /><ul><li>Operations Management
  107. 107. Metrics and Reporting
  108. 108. SLA Enforcement
  109. 109. Response and Escalation Matrix
  110. 110. Change Management
  111. 111. Product Enhancements</li></li></ul><li>Cloud Adoption in Energy Sector<br />“As more participants in the energy value chain move to cloud computing, those that hang back may find themselves at a competitive disadvantage to their cloud-enabled peers in terms of cost and effectiveness, and less able to flexibly collaborate with other organizations worldwide.”<br />Andrew Greenway<br />
  112. 112. 5 Driving Forces in E&U<br />Rapidly increasing amounts of data in the industry<br /><ul><li> Complex Reservoir and Seismic Data
  113. 113. 3D/4D Modeling
  114. 114. Data Intense Preventive Maintenance
  115. 115. Need for more storage and virtualization</li></li></ul><li>5 Driving Forces in Energy Sector<br />Higher pressure on margins<br /><ul><li> Need for ever improving cost & investment efficiency
  116. 116. Rising pressure on maintenance and operating costs
  117. 117. Pressure to rationalize and reduce IT procurement
  118. 118. Rapid response to new asset start-ups in remote locations</li></li></ul><li>Growing requirement for access to real-time data<br />5 Driving Forces in Energy Sector<br /><ul><li> Real time monitoring to avoid costly equipment failures
  119. 119. Globalization of key partners and vendors
  120. 120. Increasingly remote locations
  121. 121. Geographically diverse collaboration
  122. 122. Increasing need for 24 hour access to data</li></li></ul><li>5 Driving Forces in Energy Sector<br />Integration and standardization of IT operations<br /><ul><li> Need for closer integration between applications
  123. 123. Need for resource consolidation
  124. 124. Linkage between upstream and downstream applications
  125. 125. Increasing usage of open standards and SOA</li></li></ul><li>5 Driving Forces in Energy Sector<br />Increasing importance of collaboration<br /><ul><li> Talent shortages
  126. 126. Drive for efficiency
  127. 127. Need to share data across geographies
  128. 128. Supply chain integration
  129. 129. Outsourcing</li></li></ul><li>Real World<br />Data Visualization<br />Collaboration<br />Storage<br /><ul><li> Data Center In A Box</li></ul>Risk<br />Management<br />Analyst<br /><ul><li> Managed Network Services
  130. 130. Managed Computing Services
  131. 131. Managed Database Service
  132. 132. Cloud Enablement</li></ul>2 Remote<br />Drilling<br />Platforms<br /><ul><li> Managed Application Services
  133. 133. Desktop Virtualization
  134. 134. Productivity & Collaboration</li></ul>Houston<br />Affiliate<br /><ul><li> Application Mobility
  135. 135. Web Enablement
  136. 136. Thin Client Optimization
  137. 137. Mobile Application Development</li></ul>Corporate<br />Office & Data<br />Center<br />.NET<br />.NET<br />2 Seismic Exploration<br />Sites<br />2 Active Well<br />Sites<br />.NET<br />.NET<br />
  138. 138. Mobility<br />Managed Network Services<br />Corporate<br />Custom Apps<br /><ul><li>Firewall and Router Management
  139. 139. Log monitoring and management
  140. 140. Interface Management
  141. 141. Change control
  142. 142. Patch management and upgrades
  143. 143. Security and Compliance management</li></ul>Office/<br />Productivity<br />Apps<br />Corporate OTS<br />Apps<br />Sys Admin / Monitor / Manage / Maintain<br />Database<br />Compute<br />CPU<br />RAM<br />DISK<br />Network<br />
  144. 144. Mobility<br />Managed Compute Services<br />Corporate<br />Custom Apps<br /><ul><li>Windows Administration services
  145. 145. Active Directory management
  146. 146. User / Group management
  147. 147. Policy management
  148. 148. Patch Management and Upgrades
  149. 149. Security & Compliance management
  150. 150. Linux Administration Services
  151. 151. User Management
  152. 152. File system management
  153. 153. Log management
  154. 154. Security and Compliance management</li></ul>Office/<br />Productivity<br />Apps<br />Corporate OTS<br />Apps<br />Sys Admin / Monitor / Manage / Maintain<br />Database<br />Compute<br />CPU<br />RAM<br />DISK<br />Network<br />
  155. 155. Mobility<br />Managed Database Services<br />Corporate<br />Custom Apps<br />Office/<br />Productivity<br />Apps<br /><ul><li>Database Administration Services
  156. 156. User , Objects management
  157. 157. Log monitoring
  158. 158. Database Operation Services
  159. 159. Database Cloning
  160. 160. Backup and Recovery
  161. 161. Database Optimization Services
  162. 162. Performance tuning</li></ul>Corporate OTS<br />Apps<br />Sys Admin / Monitor / Manage / Maintain<br />Database<br />Compute<br />CPU<br />RAM<br />DISK<br />Network<br />
  163. 163. Exchange Services<br />Mobility<br />Corporate<br />Custom Apps<br /><ul><li>Mailbox management
  164. 164. Message queue management
  165. 165. Mail store management
  166. 166. Security and Compliance</li></ul>Office/<br />Productivity<br />Apps<br />Corporate OTS<br />Apps<br />Sys Admin / Monitor / Manage / Maintain<br />Database<br />SharePoint Services<br />Compute<br /><ul><li>Content Management
  167. 167. Site management
  168. 168. Metadata management
  169. 169. Security and Compliance</li></ul>CPU<br />RAM<br />DISK<br />Network<br />
  170. 170. Cloud Enablement<br />Mobility<br />Corporate<br />Custom Apps<br /><ul><li>Cloud Readiness Assessment
  171. 171. SOA & Integration
  172. 172. Managed Application Services
  173. 173. Cloud Migration and Management
  174. 174. Cloud Governance</li></ul>Office/<br />Productivity<br />Apps<br />Corporate OTS<br />Apps<br />Sys Admin / Monitor / Manage / Maintain<br />Database<br />Application Mobility<br />Compute<br /><ul><li>Thin Client Optimization
  175. 175. Virtual Desktop (PCoIP)
  176. 176. Legacy to Cloud Transformation
  177. 177. Mobile Application Development</li></ul>CPU<br />RAM<br />DISK<br />Network<br />
  178. 178. Moving Apps to a Private Cloud at Chanel<br />Client Profile<br /><ul><li>Chanel is a global leader in fashion and cosmetics industry </li></ul>Business Driver<br /><ul><li>Migrate applications from On-premise to Off-premise Cloud for increased availability
  179. 179. Reduce IT Operational costs
  180. 180. 24x7 application support requirements
  181. 181. Leverage Cloud for Disaster Recovery and business continuity</li></ul>Scope of Services<br /><ul><li>Microsoft Exchange on Private Cloud
  182. 182. Microsoft SharePoint on Private Cloud
  183. 183. 24x7 Monitoring & Management of Cloud infrastructure </li></ul>Solution Highlights<br /><ul><li>Vmware-based private cloud for increased Elasticity
  184. 184. vMotion-based Disaster Recovery and Business Continuity
  185. 185. Ms Exchange migration and upgrade to 2010
  186. 186. MS SharePoint portal with global accessibility
  187. 187. 99.99% application availability
  188. 188. Self service portal for IaaS</li></ul>Client Benefits<br /><ul><li>Increased availability SLA
  189. 189. Reduced Opex
  190. 190. On demand IaaS</li></li></ul><li> Managing Private Cloud for Arlington County, VA<br />Client Profile<br /><ul><li>A local government committed to providing online services for its citizens in North America</li></ul>Business Driver<br /><ul><li>Secure Private Cloud for Online Web & Content Management Services
  191. 191. 99.9% Uptime of Services
  192. 192. Provide 24x7 Application Monitoring
  193. 193. Provide Disaster Recovery Data Center Capabilities</li></ul>Scope of Services<br /><ul><li>Infrastructure Design
  194. 194. Windows Server Management, Backup and Recovery
  195. 195. Production Infrastructure and Application Monitoring
  196. 196. Remote Database Management
  197. 197. Enterprise Content Management</li></ul>Solution Highlights<br /><ul><li>24X 7 Global Command Center Support
  198. 198. Metrics Driven Service Levels
  199. 199. VMWare - Virtualized Platform
  200. 200. SQL Server 2005 Clustering
  201. 201. Google Search Appliance for Faster Search Capabilities
  202. 202. Multi Site Disaster Recovery Data Center</li></ul>Client Benefits<br /><ul><li>Single Point of Accountability from Marlabs as the Service Integration Partner for IT Infrastructure Services and Application Management
  203. 203. Accelerated Transition without affecting Service Delivery</li></li></ul><li> Managing Private Cloud for Contemporary Therapeutic Services <br />Client Profile<br /><ul><li>A comprehensive human services agency that delivers foster care programs, group homes, and outpatient mental health clinics directly to individuals and families</li></ul>Business Driver<br /><ul><li>Securely Host Website, Applications and Email Services at Marlabs Data Center
  204. 204. Remote Administration of Satellite Offices
  205. 205. Provide Disaster Recovery Data Center Capabilities</li></ul>Scope of Services<br /><ul><li>Apple X Serve Management & Support
  206. 206. Windows to Mac Migration
  207. 207. Backup & Recovery</li></ul>Solution Highlights<br /><ul><li>ITIL based IT Service Desk Support
  208. 208. Apple Email Support
  209. 209. Bi-Directional Data Synchronization between Primary , DR and Satellite Offices using Marlabs Developed Solution
  210. 210. Parallels Based Private Cloud
  211. 211. Disaster Recovery Data Center</li></ul>Client Benefits<br /><ul><li>Accelerated Transition without affecting Service Delivery
  212. 212. Savings on CAL Costs by Migrating to Apple Email Platform</li></li></ul><li> Managing Public Cloud (Amazon) for ESRB<br />Client Profile<br /><ul><li>A self regulatory body that independently assigns ratings , enforces advertisement guidelines and ensures responsible online privacy practices for the interactive entertainment software industry</li></ul>Business Driver<br /><ul><li>Provide Disaster Recovery Solution
  213. 213. 24x7 Application Monitoring</li></ul>Scope of Services<br /><ul><li>Disaster Recovery Data Center Setup
  214. 214. Linux Server Management
  215. 215. Backup & Recovery
  216. 216. 24x7 Remote Monitoring Services</li></ul>Solution Highlights<br /><ul><li>24X 7 Global Command Center Support for Remote Monitoring of Client Infrastructure
  217. 217. ITIL based IT Service Desk Support
  218. 218. Linux Administration
  219. 219. Amazon EC-2 Maintenance and Monitoring support
  220. 220. Intra Site Disaster Recovery Data Center</li></ul>Client Benefits<br /><ul><li> Full Capacity Disaster Recovery Capabilities
  221. 221. Remote Monitoring using Open Source Monitoring Tools Reducing TCO of Monitoring Infrastructure</li></li></ul><li>Cloud Provider Checklist <br />CONFIDENTIALITY<br />INTEGRITY<br />AVAILABILITY<br />ACCOUNTABILITY<br />
  222. 222. Do Not Try This at Home….<br />Partner With a Trusted Advisor<br />SOMEONE WHO:<br />1<br />2<br />3<br />4<br />Understands your industry and your business <br />Has IT expertise and the right skill sets for your application pool<br />Can create the right IT solution for your business<br />Lets you focus on what matters most, your business<br />
  223. 223. Remote Communications CIO Conference<br />May 16-17, 2011<br />Calgary, Alberta<br />Thank You<br />Jeff Holden<br />Vice President, Energy & Utilities<br />Marlabs, Inc.<br />
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