E-Participation in Austria E-Government Readiness, Strategy and Two Different User Groups Johann Höchtl Danube University ...
Overview <ul><li>Who we are and what we do
The Austrian E-Democracy Strategy
The Project Jugend2Help (“youth2help”)
Outlook </li></ul>
<ul><li>Who we are and what we do </li></ul>
Who we are and what we do <ul><li>Danube University Krems, Austria </li><ul><li>Only State-Owned Post Graduate University ...
EDEM-Conference:
http://digitalgovernment.wordpress.com
Journal of E-Democracy and Open Government http://www.jedem.org </li></ul><li>About the Presenter
Research focus on “Web 2.0”: Technology and social aspects </li><ul><li>Participative Processes and Models of Incorporation
Doctoral Thesis University of Vienna and Technical University of Vienna, Business Informatics, Vienna: “Problemacy of E-Se...
<ul><li>The Austrian E-Democracy Strategy </li></ul>
Cooperation in Austrian E-Government
A Prospect for E-Participation <ul><li>Flexibility </li><ul><li>Political Processes independent of Time and Location </li>...
Inclusiveness of deprived or handicapped groups </li></ul>Source : PG EDEM. Positionspapier zu E-Democracy und E-Participa...
A Hierarchy for the “E” Source : Guido Jansen, Chrisoph Dowe, und Uli Heimann. “Facilitating Active Citizenship, E-Partici...
A non - Hierarchy for the “E” ctd. “ Participation is the Way,   Democracy is the goal”* E-Government E-Democracy E-Voting...
The Austrian E-Democracy Strategy <ul><li>Bad :  There is None
Fair :  Work in Progress
Good :  I can tell you about the corner stones
Why is there None (yet) ? </li><ul><li>Bottom up -  scary!
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E Participation in Austria - The Project jugend2help

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E Participation in Austria - The Project jugend2help

  1. 1. E-Participation in Austria E-Government Readiness, Strategy and Two Different User Groups Johann Höchtl Danube University Krems, Austria, Member of Research Staff OASIS Standardisation Member Austrian Chancellory Work Group Member [email_address] www.donau-uni.ac.at/egov digitalgovernment.wordpress.com
  2. 2. Overview <ul><li>Who we are and what we do
  3. 3. The Austrian E-Democracy Strategy
  4. 4. The Project Jugend2Help (“youth2help”)
  5. 5. Outlook </li></ul>
  6. 6. <ul><li>Who we are and what we do </li></ul>
  7. 7. Who we are and what we do <ul><li>Danube University Krems, Austria </li><ul><li>Only State-Owned Post Graduate University </li></ul><li>Center for E-Government </li><ul><li>E-Inclusion and E-Participation and their impacts on electronic society
  8. 8. EDEM-Conference:
  9. 9. http://digitalgovernment.wordpress.com
  10. 10. Journal of E-Democracy and Open Government http://www.jedem.org </li></ul><li>About the Presenter
  11. 11. Research focus on “Web 2.0”: Technology and social aspects </li><ul><li>Participative Processes and Models of Incorporation
  12. 12. Doctoral Thesis University of Vienna and Technical University of Vienna, Business Informatics, Vienna: “Problemacy of E-Service Delivery for Public Administration” </li></ul></ul>
  13. 13. <ul><li>The Austrian E-Democracy Strategy </li></ul>
  14. 14. Cooperation in Austrian E-Government
  15. 15. A Prospect for E-Participation <ul><li>Flexibility </li><ul><li>Political Processes independent of Time and Location </li></ul><li>Target Group Orientation </li><ul><li>Through Personalization and Visualization </li></ul><li>Interactive </li><ul><li>Multi-Channel Communication </li></ul><li>Transparency
  16. 16. Inclusiveness of deprived or handicapped groups </li></ul>Source : PG EDEM. Positionspapier zu E-Democracy und E-Participation in Österreich. Whitepaper. Wien: BLSG, September 6, 2008. E-Participation
  17. 17. A Hierarchy for the “E” Source : Guido Jansen, Chrisoph Dowe, und Uli Heimann. “Facilitating Active Citizenship, E-Participation in Grossbritannien und Deutschland.” pol-di.net e.V./ politik-digital.de, Juni 2006. Δημοκρατία Η δημοκρατία είναι το πολίτευμα όπου η εξουσία πηγάζει και εξασκείται από το λαό. Η ετυμολογία της λέξεως βρίσκεται στα συνθετικά «δήμος» (το σύνολο ή η συνέλευση των ανθρώπων που έχουν πολιτικά δικαιώματα) και «κράτος» (δύναμη, εξουσία, κυριαρχία).
  18. 18. A non - Hierarchy for the “E” ctd. “ Participation is the Way, Democracy is the goal”* E-Government E-Democracy E-Voting E-Participation Administrated democracy Communicated democracy Individual / Citizen State / Government / Parties / Institutions Source : Ursula Mayer-Rabler, “Political Education and E-Participation: Technology, Politics and Culture”, 3rd Conference on Electronic Democracy EDEM 2009, September 6-8, 2009, Vienna * Prof. Roland Traunmüller
  19. 19. The Austrian E-Democracy Strategy <ul><li>Bad : There is None
  20. 20. Fair : Work in Progress
  21. 21. Good : I can tell you about the corner stones
  22. 22. Why is there None (yet) ? </li><ul><li>Bottom up - scary!
  23. 23. Information handling 1984 </li><ul><li>Direction of Information </li></ul><li>Act without explicit mandate - Of-law? </li><ul><li>Service orientation! </li></ul><li>Transparency and Traceability – Where is my application? </li></ul></ul>
  24. 24. Main objectives of Austrian E-Democracy Strategy <ul><li>Strengthening and enhancement of democracy
  25. 25. by incorporation of citizens
  26. 26. and their knowledge
  27. 27. to improve processes and results
  28. 28. in politics, administration and society
  29. 29. through the use of interactive media </li></ul>
  30. 30. The Austrian E-Democracy Strategy - Aims <ul><li>Increase Transparency
  31. 31. Improve communication
  32. 32. Develop electronic participation models
  33. 33. Promote social networks </li></ul>
  34. 34. <ul><li>The Project Jugend2Help </li></ul>
  35. 35. The Austrian site for eAccess to the Administration <ul><li>help.gv.at is the canonical page to point to when seeking for information about the Austrian Administration
  36. 36. Access to Information and Services is grouped by life situation
  37. 37. Internet is the number one information resource for young persons
  38. 38. Previous to Project Jugend2Help there was no “Youth” section on help.gv.at
  39. 39. Triggering question: “What information shall we bring online?” </li></ul>
  40. 40. Importance of Internet for young people <ul><li>Importance of Internet for young people </li></ul>Source : GfK Online Monitor 1. Quartal, GfK Austria (4.000 Telefoninterviews pro Quartal, 14 Jahre +); 2000: AIM, GfK Austria/INTEGRAL Source : BITKOM Bundesverband Informationswirtschaft, Telekommunikation und neue Medien e.V. August 2009
  41. 41. The project “Youth2Help” - Participation and Collaboration in Administration <ul><li>Austrian youth-participation-project
  42. 42. young users were asked to decide on the(ir) content and features of &quot;their&quot; HELP-space themselves.
  43. 43. ~900 contributions
  44. 44. ~2000 votes </li></ul>
  45. 45. Project Setup and Execution
  46. 46. Lessons Learned <ul><li>Project Setup </li><ul><li>Moderation is essential
  47. 47. PR is one of the most crucial success factors
  48. 48. PR with social media – like facebook, myspace – especially for younger target groups
  49. 49. Web accessibility is precondition </li></ul><li>Results </li><ul><li>Schools and teachers are still most trusted institutions for information
  50. 50. Law is an astonishing important topic for young people </li></ul></ul>
  51. 51. <ul><li>Outlook </li></ul>
  52. 52. The Media Revolution Print – One to Many Telephone - One to One Radio – One to Many TV – One to Many The Internet – Many2Many
  53. 53. Today Tomorrow?
  54. 54. Thank you! - Questions Mag. Johann Höchtl Centre for eGovernment, Danube-University Krems [email_address] +43 2732 893-2304 http://www.slideshare.net/dgpazegovzpi/ http://www.donau-uni.ac.at/egov http://digitalgovernment.wordpress.com http://www.jedem.org ?

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