Tablet Use in the Enterprise - A Question of Context
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Tablet Use in the Enterprise - A Question of Context

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17 usage patterns for tablets in the enterprise, contrasted with phones, laptops, and personal use. Presented at MobileUX Camp DC on 17 September 2011.

17 usage patterns for tablets in the enterprise, contrasted with phones, laptops, and personal use. Presented at MobileUX Camp DC on 17 September 2011.

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Tablet Use in the Enterprise - A Question of Context Presentation Transcript

  • 1. A question of contextTabletusageintheenterprise
    Jim JarrettUser Experience Architect
    BoxTone
    jim.jarrett@boxtone.com
    443.844.9690
    17 September 2011
    MobileUX Camp DC
  • 2. Visual language
    Stick Figures in Depth
  • 3. presenter
    Presents the content or initiates the interaction.
  • 4. Audience
    Observes or participates in the interaction.
  • 5. Bigger Audience
    More observers or participants.
  • 6. Tablet
    Touch screen general purpose gadget bigger than a phone.
  • 7. Phone
    Touch screen phone that can do other things too.
  • 8. laptop
    Laptop or other PC running a traditional desktop OS.
  • 9. movement
    Tablet moving between people.
  • 10. Money
    Tangible value transferred.
  • 11. Personal use
    Activity may be done in a personal context in addition to enterprise.
  • 12. Contexts
    Usage or Interaction Environment
  • 13. Work
    Lone Activity
  • 14. Work – View/Surf
    View content with minimal interaction, primarily navigation.
  • 15. Work – create/edit
    Create and make changes to content.
  • 16. Work – remote
    Use another computer remotely.
  • 17. present
    Convey Information
  • 18. Present – unattended
    Content is presented via tablet with no interaction from presenter or audience.
  • 19. Present – One to One
    Presenter delivers content to an audience of one.
  • 20. Present – Small group
    Presenter delivers content to a small audience.
  • 21. Present – large group
    Presenter delivers content to a large audience with the aid of additional tools like a projector or TV.
  • 22. Present – remote group
    Presenter delivers content to a large audience, some of which is remote, with the aid of additional tools like screen sharing.
  • 23. Collaborate
    Shared Activity
  • 24. Collaborate – unattended
    Audience interacts with content with no involvement of presenter.
  • 25. Collaborate – One on one
    Presenter and individual audience interact with content simultaneously.
  • 26. Collaborate – back and forth
    Presenter and individual interact with content by passing tablet between each other.
  • 27. Collaborate – small group
    Presenter and a small audience interact with content simultaneously.
  • 28. Collaborate – pass around
    Presenter and audience interact with content by passing tablet to each other.
  • 29. Transact
    Transfer Tangible Value
  • 30. Transact – unattended
    Audience performs transaction with no involvement of presenter.
  • 31. Transact – one to one
    Presenter performs transaction with attention of audience.
  • 32. Transact – collaborative
    Presenter and audience collaborate simultaneously to perform transaction.
  • 33. Transact – Sequential
    Presenter and audience collaborate in a sequence of steps to perform transaction.
  • 34. Summary
    Big Picture and Final Thoughts
  • 35.
  • 36.
  • 37. conclusions
    Tablets support individual, one on one, and small group interactions of many types.
  • 38.
  • 39. conclusions
    Tablets support individual, one on one, and small group interactions of many types.
    Tablets don’t support large group collaboration well.
  • 40.
  • 41. conclusions
    Tablets support individual, one on one, and small group interactions of many types.
    Tablets don’t support large group collaboration well.
    Tablets provide unique capabilities for unattended presentation, collaborative transactions, and sequential transactions.
  • 42.
  • 43. conclusions
    Tablets support individual, one on one, and small group interactions of many types.
    Tablets don’t support large group collaboration well.
    Tablets provide unique capabilities for unattended presentation, collaborative transactions, and sequential transactions.
    Tablets are more suited to collaboration and unattended use than phones.
  • 44.
  • 45. conclusions
    Tablets support individual, one on one, and small group interactions of many types.
    Tablets don’t support large group collaboration well.
    Tablets provide unique capabilities for unattended presentation, collaborative transactions, and sequential transactions.
    Tablets are more suited to collaboration and unattended use than phones.
    Tablets are less private and more collaborative than laptops.
  • 46.
  • 47. conclusions
    Tablets support individual, one on one, and small group interactions of many types.
    Tablets don’t support large group collaboration well.
    Tablets provide unique capabilities for unattended presentation, collaborative transactions, and sequential transactions.
    Tablets are more suited to collaboration and unattended use than phones.
    Tablets are less private and more collaborative than laptops.
    Tablets are used for large group presentation and multi-person transactions more in an enterprise environment than personal.
  • 48. conclusions
    Tablets support individual, one on one, and small group interactions of many types.
    Tablets don’t support large group collaboration well.
    Tablets provide unique capabilities for unattended presentation, collaborative transactions, and sequential transactions.
    Tablets are more suited to collaboration and unattended use than phones.
    Tablets are less private and more collaborative than laptops.
    Tablets are used for large group presentation and multi-person transactions more in an enterprise environment than personal.
  • 49. Questions?
    Thanks for your attention and participation!*
    Presentation will be available on SlideShare and JarrettInteractionDesign.com
    * Special thanks to the User Focus UCD Activities & Docs stencil for the stick figure inspiration.
    www.userfocus.co.uk/uxstencil