A question of contextTabletusageintheenterprise<br />Jim JarrettUser Experience Architect<br />BoxTone<br />jim.jarrett@bo...
Visual language<br />Stick Figures in Depth<br />
presenter<br />Presents the content or initiates the interaction.<br />
Audience<br />Observes or participates in the interaction.<br />
Bigger Audience<br />More observers or participants.<br />
Tablet<br />Touch screen general purpose gadget bigger than a phone.<br />
Phone<br />Touch screen phone that can do other things too.<br />
laptop<br />Laptop or other PC running a traditional desktop OS.<br />
movement<br />Tablet moving between people.<br />
Money<br />Tangible value transferred.<br />
Personal use<br />Activity may be done in a personal context in addition to enterprise.<br />
Contexts<br />Usage or Interaction Environment<br />
Work<br />Lone Activity<br />
Work – View/Surf<br />View content with minimal interaction, primarily navigation.<br />
Work – create/edit<br />Create and make changes to content.<br />
Work – remote<br />Use another computer remotely.<br />
present<br />Convey Information<br />
Present – unattended<br />Content is presented via tablet with no interaction from presenter or audience.<br />
Present – One to One<br />Presenter delivers content to an audience of one.<br />
Present – Small group<br />Presenter delivers content to a small audience.<br />
Present – large group<br />Presenter delivers content to a large audience with the aid of additional tools like a projecto...
Present – remote group<br />Presenter delivers content to a large audience, some of which is remote, with the aid of addit...
Collaborate<br />Shared Activity<br />
Collaborate – unattended<br />Audience interacts with content with no involvement of presenter.<br />
Collaborate – One on one<br />Presenter and individual audience interact with content simultaneously.<br />
Collaborate – back and forth<br />Presenter and individual interact with content by passing tablet between each other.<br />
Collaborate – small group<br />Presenter and a small audience interact with content simultaneously.<br />
Collaborate – pass around<br />Presenter and audience interact with content by passing tablet to each other.<br />
Transact<br />Transfer Tangible Value<br />
Transact – unattended<br />Audience performs transaction with no involvement of presenter.<br />
Transact – one to one<br />Presenter performs transaction with attention of audience.<br />
Transact – collaborative<br />Presenter and audience collaborate simultaneously to perform transaction.<br />
Transact – Sequential<br />Presenter and audience collaborate in a sequence of steps to perform transaction.<br />
Summary<br />Big Picture and Final Thoughts<br />
conclusions<br />Tablets support individual, one on one, and small group interactions of many types.<br />
conclusions<br />Tablets support individual, one on one, and small group interactions of many types.<br />Tablets don’t su...
conclusions<br />Tablets support individual, one on one, and small group interactions of many types.<br />Tablets don’t su...
conclusions<br />Tablets support individual, one on one, and small group interactions of many types.<br />Tablets don’t su...
conclusions<br />Tablets support individual, one on one, and small group interactions of many types.<br />Tablets don’t su...
conclusions<br />Tablets support individual, one on one, and small group interactions of many types.<br />Tablets don’t su...
conclusions<br />Tablets support individual, one on one, and small group interactions of many types.<br />Tablets don’t su...
Questions?<br />Thanks for your attention and participation!*<br />Presentation will be available on SlideShare and Jarret...
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Tablet Use in the Enterprise - A Question of Context

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17 usage patterns for tablets in the enterprise, contrasted with phones, laptops, and personal use. Presented at MobileUX Camp DC on 17 September 2011.

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Tablet Use in the Enterprise - A Question of Context

  1. 1. A question of contextTabletusageintheenterprise<br />Jim JarrettUser Experience Architect<br />BoxTone<br />jim.jarrett@boxtone.com<br />443.844.9690<br />17 September 2011<br />MobileUX Camp DC<br />
  2. 2. Visual language<br />Stick Figures in Depth<br />
  3. 3. presenter<br />Presents the content or initiates the interaction.<br />
  4. 4. Audience<br />Observes or participates in the interaction.<br />
  5. 5. Bigger Audience<br />More observers or participants.<br />
  6. 6. Tablet<br />Touch screen general purpose gadget bigger than a phone.<br />
  7. 7. Phone<br />Touch screen phone that can do other things too.<br />
  8. 8. laptop<br />Laptop or other PC running a traditional desktop OS.<br />
  9. 9. movement<br />Tablet moving between people.<br />
  10. 10. Money<br />Tangible value transferred.<br />
  11. 11. Personal use<br />Activity may be done in a personal context in addition to enterprise.<br />
  12. 12. Contexts<br />Usage or Interaction Environment<br />
  13. 13. Work<br />Lone Activity<br />
  14. 14. Work – View/Surf<br />View content with minimal interaction, primarily navigation.<br />
  15. 15. Work – create/edit<br />Create and make changes to content.<br />
  16. 16. Work – remote<br />Use another computer remotely.<br />
  17. 17. present<br />Convey Information<br />
  18. 18. Present – unattended<br />Content is presented via tablet with no interaction from presenter or audience.<br />
  19. 19. Present – One to One<br />Presenter delivers content to an audience of one.<br />
  20. 20. Present – Small group<br />Presenter delivers content to a small audience.<br />
  21. 21. Present – large group<br />Presenter delivers content to a large audience with the aid of additional tools like a projector or TV.<br />
  22. 22. Present – remote group<br />Presenter delivers content to a large audience, some of which is remote, with the aid of additional tools like screen sharing.<br />
  23. 23. Collaborate<br />Shared Activity<br />
  24. 24. Collaborate – unattended<br />Audience interacts with content with no involvement of presenter.<br />
  25. 25. Collaborate – One on one<br />Presenter and individual audience interact with content simultaneously.<br />
  26. 26. Collaborate – back and forth<br />Presenter and individual interact with content by passing tablet between each other.<br />
  27. 27. Collaborate – small group<br />Presenter and a small audience interact with content simultaneously.<br />
  28. 28. Collaborate – pass around<br />Presenter and audience interact with content by passing tablet to each other.<br />
  29. 29. Transact<br />Transfer Tangible Value<br />
  30. 30. Transact – unattended<br />Audience performs transaction with no involvement of presenter.<br />
  31. 31. Transact – one to one<br />Presenter performs transaction with attention of audience.<br />
  32. 32. Transact – collaborative<br />Presenter and audience collaborate simultaneously to perform transaction.<br />
  33. 33. Transact – Sequential<br />Presenter and audience collaborate in a sequence of steps to perform transaction.<br />
  34. 34. Summary<br />Big Picture and Final Thoughts<br />
  35. 35.
  36. 36.
  37. 37. conclusions<br />Tablets support individual, one on one, and small group interactions of many types.<br />
  38. 38.
  39. 39. conclusions<br />Tablets support individual, one on one, and small group interactions of many types.<br />Tablets don’t support large group collaboration well.<br />
  40. 40.
  41. 41. conclusions<br />Tablets support individual, one on one, and small group interactions of many types.<br />Tablets don’t support large group collaboration well.<br />Tablets provide unique capabilities for unattended presentation, collaborative transactions, and sequential transactions. <br />
  42. 42.
  43. 43. conclusions<br />Tablets support individual, one on one, and small group interactions of many types.<br />Tablets don’t support large group collaboration well.<br />Tablets provide unique capabilities for unattended presentation, collaborative transactions, and sequential transactions. <br />Tablets are more suited to collaboration and unattended use than phones.<br />
  44. 44.
  45. 45. conclusions<br />Tablets support individual, one on one, and small group interactions of many types.<br />Tablets don’t support large group collaboration well.<br />Tablets provide unique capabilities for unattended presentation, collaborative transactions, and sequential transactions. <br />Tablets are more suited to collaboration and unattended use than phones.<br />Tablets are less private and more collaborative than laptops.<br />
  46. 46.
  47. 47. conclusions<br />Tablets support individual, one on one, and small group interactions of many types.<br />Tablets don’t support large group collaboration well.<br />Tablets provide unique capabilities for unattended presentation, collaborative transactions, and sequential transactions. <br />Tablets are more suited to collaboration and unattended use than phones.<br />Tablets are less private and more collaborative than laptops.<br />Tablets are used for large group presentation and multi-person transactions more in an enterprise environment than personal.<br />
  48. 48. conclusions<br />Tablets support individual, one on one, and small group interactions of many types.<br />Tablets don’t support large group collaboration well.<br />Tablets provide unique capabilities for unattended presentation, collaborative transactions, and sequential transactions. <br />Tablets are more suited to collaboration and unattended use than phones.<br />Tablets are less private and more collaborative than laptops.<br />Tablets are used for large group presentation and multi-person transactions more in an enterprise environment than personal.<br />
  49. 49. Questions?<br />Thanks for your attention and participation!*<br />Presentation will be available on SlideShare and JarrettInteractionDesign.com<br />* Special thanks to the User Focus UCD Activities & Docs stencil for the stick figure inspiration. <br />www.userfocus.co.uk/uxstencil<br />

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