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Mobile UX Design in the Enterprise - Baltimore Parlay

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Introductory presentation on the opportunity for UX designers in enterprise mobile application development. Presented by Jim Jarrett on 16 November 2010 at BoxTone HQ in Columbia MD for a Baltimore ...

Introductory presentation on the opportunity for UX designers in enterprise mobile application development. Presented by Jim Jarrett on 16 November 2010 at BoxTone HQ in Columbia MD for a Baltimore Parlay event focused on mobile UX.
http://baltimoreparlay.ning.com/events/ux-and-mobile
http://www.JarrettInteractionDesign.com
http://www.BoxTone.com

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    Mobile UX Design in the Enterprise - Baltimore Parlay Mobile UX Design in the Enterprise - Baltimore Parlay Presentation Transcript

    • Mobile UX Design in the
      Enterprise
      Baltimore Parlay 16 November 2010 @ in Columbia, MD
      by Jim Jarrett @JarrettUX Jim@JarrettInteractionDesign.com
    • Bubble 1: The PC
      1993 100 million PC users
      Bubble 2: The Internet
      2005 1 billion internet users
      Bubble 3: The Mobile Web
      2012 10 billion+ web-capable devices(yes, more than the population of Earth)
      Welcome to the third technology bubble.
      Source: Luke Wroblewski @LukeW “Mobile First” presentation
    • App Usage Share vs Device Market Share
      40% vs 15% for Apple
      26% vs 10% for Android
      6% vs 19% for BlackBerry
      App Downloads
      17.2 million iOSvs 1.5 million BlackBerry per day
      9 months Apple vs 21 months Android to 1 billionth
      9 apps/mo/user iOS and Android vs 14 apps total BlackBerry
      2x iOS users download paid apps vs Android
      Time Spent in Apps
      79+ minutes per day per user on iOS and Android
      Mobile applications are driving technology adoption.
      Sources: LukeW.com 18 October 2010, PC Magazine “Extrapolating the Apple-Android Showdown: Who's Right?” 17 July 2010, metrics.admob.com May 2010
    • 13% of developers are working on mobile apps (up from 10% in 2009).
      Platforms
      55% iPhone, 50% Android, 42% WinMo/Phone, 36% iPad, 19% BlackBerry, 8% Symbian
      Technologies
      61% native, 39% mobile browser, 15% RIA plug-ins
      Mobile app development is highly diverse and still immature.
      Source: Forrester-Dr. Dobb’s Developer Technologies Survey 3Q 2010
    • Enterprise Adoption
      73% planning iOS in next 12 months
      88% considering Android in next 12 months
      73% are deploying or considering apps now
      Primary Challenges
      Secure configuration and deployment
      Deploy and manage approved apps
      iPadis Disruptive
      Amazingly fast adoption
      Point-of-Sale/Service/Care
      Killer app is mobile information sharing
      Mobile penetration in the enterprise is accelerating.
      Sources: BoxToneOctober 2010, Gartner 24 September 2010
    • Technology
      Multiple form factors; capability differences; slow connections; new devices continuously; voice, gestures, location, orientation, cameras, ...
      Context
      Always present, sometimes connected; evolving social mores; age and cultural usage differences
      Standards
      Immature; inconsistent; sometimes wrong
      UX for mobile apps presents unique challenges and opportunities.
      See also: www.mobilexweb.com/blog/ui-guidelines-mobile-tablet-design
    • “… only 20% of development teams today have UX experts, by 2013 some 75% will have to in order to be successful.”
      “In the next three months, every app development team must hire or dedicate one or two UX experts for mobile.”
      “Maybe you got away with it on desktop or web, but you will fail in mobile without them.”
      “By the way, there are only a few hundred [UX experts] – if that – who know mobile.”
      “Design and UX are being driven heavily by mobile scenarios across all of IT.”
      Mobile app success is the user experience.
      See also: Analysts at Gartner conference 19 October 2010
    • “The U.S. Census Bureau hopes to improve one of the most expensive and time consuming parts of its 2010 population count with the help of GPS-enabled handheld devices. The bulk of respondent data still will be gathered through mailings of paper forms, the Internet, and telephone calls. But 500,000 PDA-toting census takers will disperse to households that haven't responded to surveys to get information and verify addresses and corresponding GPS coordinates.” - 10 April 10 2006
      “The U.S. Census Bureau’s flub of a large-scale mobile implementation—the latest in a long line of government IT disasters—sets modernization back a decade… There were a number of performance issues, such as slow and inconsistent data reporting, according to the GAO report, and the Census Bureau didn’t specify how it planned to measure the device’s performance. These problems persist to this day.” - 20 May 2008
      A $4 billion mistake.
      Sources: Information Week “US Census Bureau Goes Wireless”,
      CIO Insight “Behind the Census Bureau`s Mobile SNAFU”
    • Any Questions?
      Catch the mobile UX wave.
      Jim Jarrett @JarrettUX Jim@JarrettInteractionDesign.com