FiReGlobal CTO Challenge II 2009

CTO Design Challenge II 10.15.09

The Challenge
"How do we promote intelligent discourse and decision-making on regional and national civic issues, given the deterioration of newspapers and other media and the polarization of politics?
Can technology assist in the promotion of rational discussion?"

The Team
Host: Brenda Cooper, CIO, City of Kirkland
Sailesh Chutani, Senior Director, Microsoft
Tricia Duryee, Principal Correspondent, Moconews
Joe Heitzeberg, VP, Whitepages
Sajal Sahay, Executive Director, T-Mobile
Bill Schrier, CTO, City of Seattle
Chetan Sharma, President, Chetan Sharma Consulting

Agenda
The Problem
State of the Media
Potential Solutions
Leveraging existing government touch points
Introducing a closed-loop framework for civic discourse
Incentivizing Civic Participation
How will this actually work?
Recommendations
How can you get involved?

The Problem: Public Input is Broken The Ideal The Reality

The Problem: Lack of Discourse Citizens Queue to Speak to Elected Officials

The State Of Journalism
40% get news from Internet (Pew)
2.9% read newspapers online (Scarborough)

New Information Sources
EveryBlock
Neighborlogs
SeeClickFix.com

SOLUTIONS

1. Increasing engagement in discourse
Goal
Dramatically increase input, debate and dialogue between citizens and government at all levels
Current Challenges
Existing, e.g. town hall has very limited participation
Only the dissatisfied engage
Social media favors the upper echelon

“ No Taxation without Representation”

Leverage existing touch points
The “widget” strategy
Leverage existing tech
Reward participation

Locally relevant viaduct survey data?

Cheap hardware upgrade: stickers!

2. Citizen Input Framework Cloud Services/ Data Host Govt funded & independent 3 rd party administered Public Affairs Social Networking Site Media Outlets ThinkTanks Government Private Enterprise Citizen - Local Private Citizens Citizen - State Citizen - National Compilation & Analysis Of Public Input KEY Expert Panel (Private Citizens) Citizen Input Citizens Nominate & Vote in/out Panel Annually Public Policy Local/Regional/Natonal Government Non-binding Policy Recommendations Closed-loop Presentation of Adopted Recommendations to Citizens Information Experts chosen by degree of complexity of the issue Public Hearing of Recommendations

3. Incentives and business model Successful examples and parallels: citizen science a la SETI@home and Salmon watcher program of King county; Co-ops for day care; Wikipedia, FourSquare Assumptions: platform exists, citizens are aware of the tools and know how to use them, participation is open to all

Use of Gas Tax for Light Rail Citizens Nominate & Vote in/out Panel Annually Cloud Services/ Data Host Govt funded & independent 3 rd party administered Public Affairs Social Networking Site Media Outlets ThinkTanks Government Private Enterprise Citizen - Local Private Citizens Citizen - State Compilation & Analysis Of Public Input KEY Expert Panel (Private Citizens) Citizen Input Public Policy Local/Regional/Natonal Government Non-binding Policy Recommendations Closed-loop Presentation of Adopted Recommendations to Citizens Information Experts chosen by degree of complexity of the issue Public Hearing of Recommendations

Criterion for Success
Higher satisfaction with the public policy and the process
Increase in civic participation and engagement by a quantifiable metric

Recommendations
Save the Journalists (not the print media) and engage them to do analysis, investigative work for think-tanks, policy making
Set the public data free and encourage use
Leverage existing tools, touch points, and organizations to implement the framework e.g. SMS, Twitter, Facebook
Ensure Closed Loop
Creative Incentives
Invite State and City govt. to prototype the approaches to test their usefulness to address an actual issue

Join the Conversation
@ mygov.webpaint.com

Social Media as a Solution?

Other examples
U2 using SMS at concerts so fans can pledge support for poverty campaigns
Why not: Metro bus tunnel SMS campaign for alternative energy?
Ubiquitous: 96% of wireless phones have SMS, 87% of people have wireless
Adoption of blogs, twitter, facebook by celebrities and media is rising….but govt?
Representatives in government “Promote policy and respond to needs of citizens”

FiReGlobal CTO Challenge II 2009

by Joe Heitzeberg on Oct 15, 2009

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FiReGlobal CTO Challenge II 2009 — Presentation Transcript

http://www.chetansharma.com	46
http://www.hanrss.com	2