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Improved Intervention Strategies through Integration of Social Networking & Technology


Improved Intervention Strategies through Integration of Social Networking & Technology …

Improved Intervention Strategies through Integration of Social Networking & Technology

Miami Region 4 NACADA 2012

Published in Education
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  • 1. Improved Intervention Strategies Through the Use of Social Media & TechnologyJay Pollett, Advisor Lisa Vance, Coordinator
  • 2. The Challenge of Intervention…..
  • 3. Session Overview• Overview of COST Advisement Center• Overview of Current Intervention Strategies• The Development of STARS• Goals of STARS• Brief Demonstration of STARS• Results of STARS• Future of STARS
  • 4. Georgia Southern University• Regional Comprehensive University• Carnegie Doctoral Research Institution• Enrollment Fall 2011: 20,288 – College of Science and Technology: • Undergraduates: 3520 • Advised in Center: 1917
  • 5. Overview of the COST Advisement Center• The College of Science & Technology (COST) Advisement Center• Advises Freshman & Sophomore Students in 12 Academic Areas• Fall 2011: 1736 Students• Spring 2012: 1645 Students• Fall 2011 Probation: 178 Students• Spring 2012 Probation: 324 Students
  • 6. Overview of the COST Advisement Center• Centralized office with Faculty, Professional advisors and Career Specialist• Intrusive advisement model• Intervention for at-risk students• On-site career counseling• Targeted programming for advisees
  • 7. Communication Through Technology• Google Apps (Email, Calendar, Docs, Forms, etc.)• COST Website• Appointment-Plus• Online Newsletter• Information Monitor• FaceBook• Twitter• GeorgiaView (Blackboard)
  • 8. Student Population Advised Male FemaleFreshman 63% 37%Sophomore 61% 39%
  • 9. Student Population Advised
  • 10. Demographics of Academically At-Risk Population Freshmen Sophomores Male Female Male Female AA or Black 39% 49% 49% 85% Asian 2% 0% 1% 0% Hispanic 8% 4% 6% 0% White 48% 40% 41% 15% Other 2% 4% 0% 0% Unknown 1% 3% 3% 0% Total 100% 100% 100% 100%
  • 11. The Need for Intervention Freshman Retention (10/15/09 – 10/15/10) -IPEDS Report
  • 12. The Need for Intervention Graduation (6-Year)
  • 13. Further Data Supporting the Need for Intervention
  • 14. Intervention Strategies Used:For students with unsatisfactory midterm grades: • Email with tutoring information & schedule • Individual meeting for 2 or more U grades • Midterm grade form • Student concern form • Success tips • Study skills and time management information
  • 15. Intervention Strategies Used:For students on Probation: • Referral to Academic Success Center • Individual intervention meeting • Invitation to attend a Workshop • Individual needs survey • Completion of Academic Action Plan
  • 16. The Development of STARS• Advisement Center needed an online student-support program for students who were struggling academically.• No intervention system in place for distance-learners and/or re-admit students.• Advisement Center needed an additional tool for communicating with students.• Online program went through 3 phases of development: – Google Forms – Google Site – GeorgiaView (Blackboard)
  • 17. The Development of STARS• The Blackboard format has several advantages over other attempts• 1st Advantage: Students are already familiar with GeorgiaView.• 2nd Advantage: GeorgiaView is accessible to faculty, staff, and students at no additional cost.• 3rd Advantage: Georgia Southern University has IT support for any problems/issues/concerns with the use of GeorgiaView.• 4th Advantage: GeorgiaView possesses the ability to incorporate social media such as YouTube.
  • 18. Goals of STARS1. STARS will be an effective means of communication between students and advisement staff.2. STARS will assist in data collection by streamlining efforts.3. STARS will assist students in areas of concern by promoting literature and research findings.4. STARS will incorporate social media such as YouTube in order for students to learn by using familiar technologies.5. STARS will have a positive impact on the recovery of COST students.
  • 19. Overview of STARS• Steps Toward Academic Recovery & Success• Nine (9) Student-Support Modules• Quizzes for each module.• Link to our Appointment-Plus sign-up page• Link to COST Advisement Center homepage• Links to Georgia Southern University resource centers• “Additional Resources” module• STARS Feedback Survey
  • 20. What does STARS look like?
  • 21. What Does STARS look like?
  • 22. • Content can go in this space
  • 23. Student Usage Statistic ValueTotal user sessions: 1468Average user session length: 0:13:52Average user sessions per day: 10Average user sessions per day on weekdays: 11Average user sessions per day on weekends: 5Most active day: 23-Aug-11Least active day: 8-Oct-11Most active hour of the day: 12:00 PM - 1:00 PMLeast active hour of the day: 4:00 AM - 5:00 AM
  • 24. “Additional Resources” Use by Students File Percent of Total12 Things I Wish My Students Knew - 1st Things 1st 7.69%Academic Advisement Tips 7.69%Components of a Degree Program 5.77%Components of a Degree Program 13.46%Degrees & Majors 7.69%Get Involved in Undergraduate Research 5.77%Get Organized!!! 9.62%How Goal Setting Leads to Academic Success 13.46%Registration Terminology 9.62%Statesboro Area Volunteer Agencies 13.46%Volunteering: Everyones Doing It 3.85%Withdrawing From A Class 1.92% 100.00%
  • 25. STARS Data Collection
  • 26. STARS Data Collection
  • 27. STARS Data Collection
  • 28. STARS Data Collection
  • 29. STARS Data Collection
  • 30. STARS Data Collection
  • 31. STARS Data Collection
  • 32. The Future of STARS• Campus-Wide Approach to Intervention – Advisement Center Level – Each Center has their own intervention methods – Mission Statement – Three (3) Tiers of Intervention: Proactive, Active, Reactive• Academic Action Plan – Three Pilot Versions (COBA, COST, CLASS) – Designed for more Student Accountability while providing a pathway to success