Tips, Ideas, and Success Strategies
from Groupon	

	

Air date: June 19th, 2014	

Manager Training
that Works	

Jhana
NilsVinje	

VP Customer Success	

Jhana	

Lindsay Buydos	

L&D Expert	

Groupon	

Jhana
Today’s Speakers
Poll:	

How are you currently
supporting new managers
at your company?	

Jhana
Jhana
Q: Why does
manager training
matter?
A: Reach & Impact	

Jhana
Great managers
aren’t born…
4 questions to ask
yourself with any
manager training
program:	

Jhana
What does it mean
to be a manager at
my company?	

1.
Jhana
How will I provide an
experience that shifts the
mindset of my managers
and gets them excited?	

2.
Jhana
How will I support my
managers in the
moment of need when
issues come up?	

3.
Jhana
How will I reinforce
everything?	

4.
Jhana
Q&A:	

Groupon’s approach to
new manager training	

Jhana
Results	

	

• Turnover went down	

• Engagement went up	

• Groupon’s managers
love Jhana	

Jhana
“Jhana transformed my
1-on-1s and has made
them more productive.”	

Jhana
“I love the weekly
emails so much.”	

“It makes ...
Lessons Learned	

	

• Make it feel homegrown	

• Play to your lowest
common denominator	

• Reinforcement is crucial	

Jh...
Questions?	

Jhana
Thank you!	

	

facebook.com/jhanainc 	

twitter.com/jhanainc 	

contact@jhanaeducation.com 	

Jhana
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Manager Training that Works: Tips, Ideas, and Success Strategies from Groupon

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These slides accompany the recorded webinar, Manager Training that Works. View the recording here: https://attendee.gotowebinar.com/recording/4023156286211899394

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Manager Training that Works: Tips, Ideas, and Success Strategies from Groupon

  1. 1. Tips, Ideas, and Success Strategies from Groupon Air date: June 19th, 2014 Manager Training that Works Jhana
  2. 2. NilsVinje VP Customer Success Jhana Lindsay Buydos L&D Expert Groupon Jhana Today’s Speakers
  3. 3. Poll: How are you currently supporting new managers at your company? Jhana
  4. 4. Jhana Q: Why does manager training matter?
  5. 5. A: Reach & Impact Jhana
  6. 6. Great managers aren’t born…
  7. 7. 4 questions to ask yourself with any manager training program: Jhana
  8. 8. What does it mean to be a manager at my company? 1. Jhana
  9. 9. How will I provide an experience that shifts the mindset of my managers and gets them excited? 2. Jhana
  10. 10. How will I support my managers in the moment of need when issues come up? 3. Jhana
  11. 11. How will I reinforce everything? 4. Jhana
  12. 12. Q&A: Groupon’s approach to new manager training Jhana
  13. 13. Results • Turnover went down • Engagement went up • Groupon’s managers love Jhana Jhana
  14. 14. “Jhana transformed my 1-on-1s and has made them more productive.” Jhana “I love the weekly emails so much.” “It makes it clear that Groupon is investing in us.”
  15. 15. Lessons Learned • Make it feel homegrown • Play to your lowest common denominator • Reinforcement is crucial Jhana
  16. 16. Questions? Jhana
  17. 17. Thank you! facebook.com/jhanainc twitter.com/jhanainc contact@jhanaeducation.com Jhana

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