Scorm Implementation Strategies for Mobile
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Scorm Implementation Strategies for Mobile

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During the past three months I have been in contact with several organizations and vendors that have either already implemented SCORM or have been working on implementing SCORM as part of their......

During the past three months I have been in contact with several organizations and vendors that have either already implemented SCORM or have been working on implementing SCORM as part of their mobile learning strategy. This helped me to identify the use cases for this presentation.

My objectives for this presentation and also for my ongoing research interests are the following:

1) Generate a list of mobile learning technologies that use SCORM.

2) Publish general best practices for designing SCORM content for mobile devices.

3) Identify which technologies are available when implementing SCORM for mobile devices.

4) Identify potential updates to SCORM that will enhance future mobile learning.


Today I will talk about some specific mLearning examples and provide you with the 5 W’s (who, what, when, where, and why) of each use case and how SCORM is being addressed as part of their mLearning strategy. Finally, I will conclude the session with the outcomes I recorded from analyzing these use cases. The outcomes will include:

• Notable Findings
• Common Technical Challenges and Considerations
• General Best Practices

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  • First, I would like to thank you all for attending this mLearnCon session on “SCORM Implementation Strategies for Mobile.” My name is Jason Haag and I work for the Advanced Distributed Learning (ADL) Initiative. For those of you not familiar with ADL or SCORM I will provide a quick overview after we test out our polling tool.
  • One of the biggest success stories this past decade in modern technology has been the mobile device. The fact that we know have a conference dedicated to mobile learning is evidence that mobile learning’s potential is just now starting to being realized. I’m going to present a poll question to see why you are here and also familiarize you with the polling tool that we will be using during this session:
  • The ADL Vision is to provide access to the highest quality education and training, tailored to individual needs, delivered cost-effectively, anywhere and anytime. We are actively engaged in the following high-level areas under this vision: web-based learning, content repositories, distributed simulation, job aiding, and immersive learning technologies. As you can see, mLearning will fall under most of these.
  • The ADL Initiative develops and implements learning technologies across the U.S. Department of Defense and US federal government. We collaborate with government, but also industry and academia to promote international specifications and standards for designing and delivering interoperable learning content.
  • Our biggest success story at ADL thus far has been SCORM; it just turned 10 years old this past January!So, SCORM is exactly what the acronym stands for…it’s a reference model for developing sharable content. It references other technical specifications for creating standardized learning content that can be used in any SCORM-compliant LMS. It addresses how to create metadata for the learning content & how it should be aggregated and packaged, how learning activities can be sequenced, and how it should communicate with a LMS in a standard way. The main driver for creating the SCORM was that several of the DoD services were creating learning content online, but the return on investment was costly because of the existence of so many proprietary training systems and a lack of systems that supported standards-based content. SCORM provides the ability for one organization to share their content with another, but more importantly it provides the organization without losing their content if they ever had to change learning management systems. However, SCORM has taken on international adoption and is being implemented all over the world and not just by the DoD.
  • These high-level requirements translated into what we call the “-illities”. To become recognized as an adoptable standard and realistic solution, we determined that it must be meet the following requirements:Accessibility: In other words, the content should be capable of being accessed from multiple locations and delivered to multiple locations. Another word that think should be used instead of Accessibility is “Portability”. A primary example of this would be the US Navy. They have a requirement to deliver training to multiple environments: On Land (Unclassified and Classified), On Ships, and in Disconnected Environments. The portability that SCORM inherently provides for the same course to be distributed to multiple environments.Interoperability:An example of this is for one course to be developed for one system, but capable of being used in another system regardless of the LMS software used to host the course. For example, A course developed by the Navy on Sexual Harrassment can also be used by the Army because it was developed according to the SCORM standard.Durability:An example of this would that even if a particular operating system or browser or other piece of software used to render the course changes it should not impact whether the course still works.Reusability: There are many potential types of reuse that fall under this umbrella. Some examples are being able to reuse complete courses, lessons, and assets such as flash or media files in different contexts.
  • ADL Co-Lab NetworkThe ADL Initiative sponsors a network of collaborative-laboratories (Co-Labs). The ADL Co-Labs work with government, industry, and academia to develop and disseminate common guidelines, lessons learned, and tutorials for ADL and to share resources among all stakeholders. The ADL Initiative directly funds two of the Co-Labs – the ADL Co-Laboratory Hub in Alexandria, VA and the Joint ADL Co-Lab in Orlando, FL.ADL Partnership Lab NetworkThrough a Memorandum of Understanding with the host country, the ADL Initiative recognizes a network of ADL Partnership Labs around the world. The Partnership Labs work within their country and with other Partnership Labs and ADL to further ADL’s vision and to develop and disseminate common guidelines, lessons learned, and tutorials for ADL and to share resources among all stakeholders.
  • Before I begin with covering the use cases, I would like to mention that one of the prerequisites for this session is that you have an understanding of ADL concepts and principles behind SCORM I will be referencing SCORM quite often. However, we will not be digging deeply into the technical aspects of SCORM. Also, I would like to point out that we work with all to support industry and do not make specific product recommendations. My objectives for this session and also for my ongoing research interests are the following:
  • Today I will talk about some specific mLearning examples and provide you with the 5 W’s (who, what, when, where, and why) of each use case and how SCORM is being addressed as part of their mLearning strategy. The outcomes will include:
  • Also, to start things off I would like to go over a few acronyms that I will commonly use throughout the presentation:While most of you should already have heard of most of these acronyms I’m going to read through them quickly just so you know what I’m referring to when I use them during my presentation.
  • ADL provided me with the opportunity to focus on mobile technology late last year so I have been working closely with one of the most well known mobile learning experts who also works for ADL, Judy Brown. We are working a mobile learning reference App that will be released soon by ADL. She featured this during her pre-conference session on Monday. We are also testing this on a number of devices to ensure cross-platform compatibility.
  • I purchased my first Smartphone/PDA, the Kyocera 7135 Smartphone in 2003. Since then I have also used BlackBerry, Windows Mobile, and now use the iPhone as my primary mobile device. I’m going to be looking at Android 2.2 more closely in the next few months.
  • Did you know that the Kyocera 7135 Smartphone was the second generation to one of the first Smartphone’s available in the US Market in 2001? That brings me to a great poll question to start of today’s session: The intent of providing this poll question is to look and see if there is more recent Smartphones dominate the landscape. The idea behind this is that recent mobile industry statistics show that adoption has increased significantly since the introduction of the iPhone. Also, I wanted to know what my mobile devices are most commonly used by my audience since I will be talking about some of these devices when covering the use cases.POLL QUESTION #2: Which of the following Smartphones have you used as either your primary or secondary mobile device (please check all that apply):PALM OS or Web OS (Treo or other)Symbian OS (Nokia)Windows MobileRIM (BlackBerry)iPod Touch, iPhone, or iPadAndroid OS Other (Not listed here)None of the above
  • So after looking at the results we can compare it to the recent statistics that Steve Jobs presented at Apple’s WWDC two weeks ago which now shows that RIM and iPhone are the big leaders in the market. These are the overall results of the market share. The first quarter of 2010 actually reported Blackberrry in first, Android in second, and iPhone in third in terms of sales for the quarter so Android is quickly gaining ground in this market.According to Gartner, mobile usage and Smartphone adoption is set to explode in 2010 with over 1.2 billion getting hands on with web capable handsets.
  • During the past three months I have been in contact with several organizations and vendors that have either already implemented SCORM or have been working on implementing SCORM as part of their mobile learning strategy. This helped me to identify the use cases for this presentation.
  • -The Multimedia Information Networking (MINE) Research Lab at Tamkang University in Taiwan.-Primarily work on Research & Development (R&D), but also have users of their solution that includes pilots & flight attendants of TransAsia Airline, Officers of the Institute for Information Industry of Taiwan (Non-gov’t agency), and Taiwan Knowledge Bank (a distance learning organization in Taiwan).-Pocket SCORM:- The Pocket SCORM architecture provides learners with the ability to experience SCORM content through a mobile device. - It can dynamically adjust the content to adapt to the features of the mobile device (screen dimensions, improved scrolling, and note taking capability). This is called MINE Mode. The Pocket SCORM solution communicates with their LMS using either the wireless network coverage on the device or by syncing with a laptop or pc and using its wireless Internet connection.
  • -The Mine Lab determined that local storage and interactivity are key factors when deciding on the best approach to take for development (Web App vs. Native). -So they are targeting the iPhone and iPad for developing their new app, PAD SCORM.
  • Developed business case for mobile learning based on the need for internal compliance training of employees working long hours outside of the officeNeeded to provide training to 60,000 employees from different business units in 38 different countries.Wanted to enable learning outside of the office during naturally occurring downtime such as daily commuting, business trips, waiting rooms, etc.
  • -So far, this is the largest Mobile SCORM use case. They recently went from 22,000 BlackBerry deployed devices to well over 55,000 and expanded the number of courses they provide as well (currently only deploying on BlackBerry)-Latest number of player activations just over 5,500 (trend is an average increase of 500 new users per week).-MultipleLMS environments (Custom LMS by Merrill Lynch and Saba used by Bank of America).-Also conduct surveys to collect Level 1 (Reaction) evaluation data
  • -Achieved a significant increase in average competency score
  • -Accenture, a global management consulting, technology services, and outsourcing companyWhy?- Research evidence proved that their time-strapped senior executives needed compliance training at their fingertips (on their BlackBerry mobile devices provided by the company). Their traditional e-learning courses required 40 or more minutes to complete the courses and they didn’t have this extra time during the typical workday.Recently expanded beyond compliance topics to include how the employee can create appropriate performance objectives as part of their performance management.
  • Mandatory compliance training to include the following: data privacy, imports and exports, and financial regulations.While all content is created in 5-15 minutes chunks, all pages within the mobile content are bookmarked using SCORM so they can always pick up where they left off.
  • -With more than 5,000 completions (updated from 1,000 in 2009), overall user satisfaction ratings averaged 4.4 on a 5.0 scale for their mobile content compared to a 4.0 learner satisfaction for their traditional e-learning courses.-You have to wonder that if the learner’s satisfaction is influenced by the convenience factor. There are more interruptions in the workplace when trying to take training. A recent NY Times article cited a 2005 study, “No Task Left Behind? Examining the Nature of Fragmented Work,” found that people were interrupted and moved from one project to another about every 11 minutes. And each time, it took about 25 minutes to circle back to that same project. Mobile learning has the advantage of having access to the learner during times when they are less frequently interrupted than in the workplace.
  • -Since the two previous use cases are using the Intuition Mobile SCORM Player, I have provided some additional information about this solution and background about why they decided to support SCORM:Have also developed extensive integrations with published content such as ToolBook.
  • Recently started to provide a mLearning solution targeted to provide just–in–time learning as part of their total elearning solution.
  • -The Web-based (Mobile Browser) App was implemented using JavaScript since this one is the most ubiquitous technologies supported in mobile browsers.-Had to make changes to their SCORM implementation because of incompatibility for pop up windows on mobile devices.-Discovered the setTimeOut() JavaScript method isn’t supported by some browsers (such a opera mini ) and this method was commonly used in conjunction with recording time spent in a SCO..
  • -Accomplishes synchronization of learning data using JavaScript extension using the BlackBerry Widget SDK.
  • -A majority of their customers fall into the following categories: compliance, post sales product support, professional development, and healthcare.
  • - With more recent advances being made by the mobile browser their approach is building Web-based (Mobile Browser) Apps, and foresee this as a good approach because legacy devices won’t be updated. - The number of legacy mobile devices will continue to decrease while newer devices will continue to increase.KISS allows them not to worry about creating multiple apps for multiple platforms (costly)Agile approach is great for performance support!
  • Large percentage of existing customers have flash-based SCORM content being delivered through their traditional LMS and desktop browser that they would like have available on mobile devices.
  • Delivers formal and informal learning with online courses and assessments to major smart phones. Supports multiple languages and multiple audiences, and with the ability to manage and brand mobile portals. Detailed ad-hoc Reporting
  • Have several clients interested in their SCORM solution on mobile devices.New market of mobile LMS Apps and mobile SCORM content is on the rise.
  • -Proved that the SCORM content prototype successfully launches and tracks using the SCORM Cloud and Moodle implementation on Safari for iPhone.-WordPress and FaceBook already have mobile versions of their applications widely available on all devices
  •  --------------------------------------------------------------------------------------------------------------------------------- POLL QUESTION #4: Where would you take advantage of mLearning if given the opportunity? During business travelWhile commuting to workAt homeIn the officeWhile using social media tools (e.g. FaceBook)---------------------------------------------------------------------------------------------------------------------------- 
  • So far I’ve covered each of the use cases and provided the notable findings. Next, I will cover some of the technical challenges that were common across these use cases. Not all of these were specific to every single use case, but these were the common ones that were reported by at least half of the use cases.
  • -So for, we have only heard of Articulate,ToolBook and Trivantis as tools that are working to support Mobile SCORM content. We will be looking at various mobile content authoring tools more closely in upcoming months.
  • - A formal learning experience is linear, has assessment based on learning objectives and meant to be a one-time learning or structured experience.- Performance support can simply be a chunk of information needed to help the individual do a job or task. If designing performance support material, it should be delivered as pure web content. Performance support content is more dynamic and needs to be able to be updated in real-time and quickly. The implication from a technical standpoint is that you don’t want performance-support content to be downloaded and become stale. If that content is not fresh from a performance-support perspective then people won’t come back to it. Identify the target device(s) and potential OS version(s) (In the use case with Merrill Lynch it was challenging because of support for older BlackBerry devices, but was somewhat easier because they identified the device in the beginning).Should we develop a Web-based (mobile browser) App? or Native App for each device? Or both? There are several pros and cons to each approach and the decision should be driven by well-defined business requirements or the project can suffer significantly from scope creep.Creating a Native App requires that you build/develop a unique instance of your Mobile SCORM solution for each mobile platform. - This can be very costly as the learning curve for a new SDK is steep when compared to developing for a Web-based (mobile browser) App that leverages HTML, CSS, and JavaScript.However, Native Apps on newer device platforms such as Android and iPhone provide more robust interactivity than what is generally available when creating a Web-based (mobile browser) App.Who will provide support for your mobile learning initiative? Do you need a help desk?Dependency outside of your normal IT infrastructure (Which course? Problem with e-learning course or mobile course? More people might be needed to support the mLearning initiative depending upon its size.)
  • -When designing for smaller devices, determine the smallest screen area you are going to support. -Accenture used a trick to first develop content on 4 x 6 cards to get an understanding of their screen space limitations, and then created word templates with these dimensions to start creating the content.  
  • - Mention that there are still 7 pending interviews and please contact me if you have a use case to share

Transcript

  • 1. SCORM® Implementation Strategies for mLearning
    Jason HaagLearning Technology Analyst, ADL
    Thursday, June 17th 2010
  • 2. 2
    Poll Question…
    Go to: http://rwpoll.com or download App:
    • https://www.rwpoll.com/download.aspx
    Enter session ID: mlearncon2010
  • 3. 3
    Poll Question…
    I’m attending mLearnCon __________________ (check all that apply):
    • To decide if mLearning is right for my organization.
    • 4. To gather tips on types on content and contexts that work best.
    • 5. To find out what platforms/operating systems work best.
    • 6. To learn what problems to expect when "going mobile”.
    • 7. To present in another session.
    • 8. To attend the expo/see what's new.
  • 4
    ADL Overview
  • 9. ADL Vision
    5
    Provide access to the highest quality education and training, tailored to individual needs, delivered cost-effectively, anywhere and anytime.
  • 10. Advanced Distributed Learning (ADL)
    Founded in 1997 to standardize and modernize training and education delivery for U.S. Department of Defense (DoD)
    Develop and implement learning technologies across DoD and the federal government
    Collaborate with government, industry, and academia to promote international specifications and standards for designing and delivering learning content
    Operate under the direction of the DoD Office of the Under Secretary of Defense for Personnel and Readiness (OUSD P&R)
    6
  • 11. Sharable Content Object Reference Model (SCORM®)
    Exchange courses between Learning Management Systems
    Reuse content pieces across different courses
    Sequence content tailored to the learner
    7
  • 12. 8
    SCORM High-Level Requirements
    Accessibility
    Ability to locate and access instructional components from multiple locations and deliver them to other locations
    Interoperability
    Ability to take instructional components developed in one system and use them in another system
    Durability
    Ability to withstand technology changes over time without costly redesign, reconfiguration, or recoding
    Reusability
    Ability to use instructional components in multiple applications, courses, and contexts
  • 13. ADL Network
    9
  • 14. 10
    Objectives
  • 15. Generate a list of mobile learning initiatives that use SCORM.
    11
    Objectives
  • 16. Generate a list of mobile learning initiatives that use SCORM.
    12
    Objectives
    Publishgeneral best practices for developing SCORM content for mobile devices.
  • 17. Generate a list of mobile learning initiatives that use SCORM.
    13
    Objectives
    Publishgeneral best practices for developing SCORM content for mobile devices.
    Identify which technologies are available when implementing SCORM for mobile devices.
  • 18. Generate a list of mobile learning initiatives that use SCORM.
    14
    Objectives
    Publishgeneral best practices for developing SCORM content for mobile devices.
    Identify which technologies are available when implementing SCORM for mobile devices.
    Identify potential updates to SCORM that will enhance future mobile learning.
  • 19. 15
    Use Case Outcomes
  • 20. Notable Findings
    16
    Use Case Outcomes
    Common Technical Challenges
    General Best Practices
  • 21. 17
    Terminology
  • 22. Applications (Apps)
    Application Programming Interface (API)
    Cascading Style Sheets (CSS)
    Extensible Markup Language (XML)
    Hyper Text Markup Language (HTML)
    Operating System (OS)
    Software Development Kit (SDK)
    W3C (World Wide Web Consortium)
    18
    Key Terms
  • 23. 19
    Mobile Me
  • 24. Mobile Learning (ADL)
    www.adlnet.gov
    Working with Judy Brown (ADL)
    www.mlearnopedia.com
    www.judybrown.com
    judy.brown.ctr@adlnet.gov
    20
    Mobile Me (Since 2009)
  • 25. 21
    Mobile Me (Since 2003)
    Kyocera 7135
    BlackBerry
    Windows Mobile 6
    iPhone 3GS
  • 26. Poll Question…
    22
    Kyocera 6035
    Which of the following Smartphones have you used as either your primary or secondary mobile device (please check all that apply):
    • PALM OS or Web OS (Treo or other)
    • 27. Symbian OS (Nokia)
    • 28. Windows Mobile
    • 29. RIM (BlackBerry)
    • 30. iPhone
    • 31. Android OS (Nexus One, Motorola Droid, or other)
    • 32. Other (Not listed here)
    • 33. None of the above
  • 23
  • 34. 24
    Mobile SCORM Use Cases
  • 35. PDAs
    Hyper Pen and Book
    Use Case #1: Mine Lab (Taiwan)
    PocketSCORM
    SCORM reader on mobile devices + LMS Server + SCORM repository
    Part of larger Hard SCORM project
    Can dynamically adjust the content to adapt
    First released in June 2004 for Windows Mobile
    25
  • 36. Use Case #1: Mine Lab (Taiwan)
    PAD SCORM
    Stand-alone Native App for SCORM content that supports iPhone, iPodTouch, and iPad
    Released in 2010
    Plan to submit to iTunes App store
    26
  • 37. PAD SCORM Video Demo
    27
  • 38. Notable Findings: MINE Lab (Taiwan)
    Both Pocket SCORM & PAD SCORM Apps provide offline/disconnected capability in case connectivity is lost
    Both Support SCORM 1.2 and SCORM 2004
    Native Mobile Apps provide more local storage capability, and better support for multimedia and human interaction than Mobile Web Apps.
    Biggest challenges were not technical, but related to:
    Promoting their products
    Finding and keeping SMEs & instructors onboard to create the materials
    High cost of development
    28
  • 39. Use Case #2: Bank of America
    29
  • 40. Use Case #2: Bank of America
    GoLearn – First started development/pilot in 2006
    Largest use case
    Repurposed existing SCORM content to fit on smaller screen (BlackBerry)
    Can differentiate between mobile & computer-based learners
    Tracking activations, completions, and demographics
    Conduct surveys to collect Level 1 data (Kirkpatrick Model)
    SCORM needed in order to provide standard way of tracking completions & bookmarking
    Using Intuition Player to handle SCORM
    30
  • 41. Notable Findings: Bank of America
    12% higher completion rate duringinitial 45-day pilot
    Averaged 45% less time to completecontent on mobile device (no lossof comprehension)
    Completion Locations: 32% business travel, 24% work commuting, 26% at home, %18 office
    31
  • 42. Use Case #3: Accenture
    32
  • 43. Use Case #3: Accenture
    First began Pilot in 2007; internal success now part of their offering to customers
    Conducted surveys during prototype phase
    Goal was 100% mastery of compliance training
    92% of those surveyed would jump at the opportunity to use their mobile devices for this compliance training
    Repurposed existing SCORM content in-house to fit on smaller screen
    SCORM needed for standard tracking of completions (Intuition Player)
    Internet connection needed only during initial download and when completed
    33
  • 44. Notable Findings: Accenture
    More than 5,000 completions
    Overall learner satisfaction ratings averaged4.4 on a 5.0 scale
    Compared to 4.0 for traditional e-learningcourses
    Why? Convenience factor?
    No Task Left Behind? Examing the Nature
    of Fragmented Work
    34
  • 45. Poll Question…
    35
    Would you jump at the opportunity to take compliance training (or other form of mandatory training) on your mobile device rather than through traditional computer-based training?
    • Yes (mobile would be more convenient)
    • 46. No (I wouldn’t be more likely to complete it faster)
    • 47. Maybe (I might consider it)
  • About the Intuition Mobile Player
    Started in mLearning in 2006 (first customer was Bank of America)
    Made 3 key decisions for the App to:
    Allow content to be available anywhere, anytime
    Fully support standards (e.g. SCORM)
    Develop solution that easily integrates with any LMS
    Targeting Windows Mobile, BlackBerry, iPhone
    Built using SDK for each platform
    SCORM 1.2 Now and SCORM 2004 (later this year)
    Stores bookmarking data locally then sends to server
    Developed to not use pop up windows or framesets
    36
  • 48. Use Case #4: Upside Learning
    37
  • 49. Use Case #4: Upside Learning
    First released in February 2010
    Developed both web-based (mobile browser) App and Native App
    Web-based (mobile browser) App implemented using JavaScript
    Provides front-end LMS functionality
    Accommodate multiple devices using device detection script and checking the following headers:
    user-agent (most widely used)
    x-operamini-phone-ua (opera mobile browser)
    x-wap-profile (older wap devices)
    x-skyfire-phone (skyfire mobile browser)
    Developed solution that doesn’t use pop ups or framesets
    Requires continuous internet connection
    38
  • 50. Use Case #4: Upside Learning
    Native App solution built using JavaScript + device-specific SDKs
    Currently support iPhone, iPod Touch
    BlackBerry 5.0+ (targeted because previous versions were problematic/inconsistent)
    SDKs provide access to JavaScript methods
    JavaScript methods provide an API for the content to communicate with
    Native BlackBerry App provides the following:
    Offline tracking
    Downloads content to the device
    Synchronization of learning data
    39
  • 51. Use Case #5: Litmos
    40
  • 52. Use Case #5: Litmos
    Currently in beta stage with a handful of customers
    Web-based (mobile browser) App provides front-end LMS functionality
    Focused on HTML5, CSS, and JavaScript for development
    Currently targeting iPhone and Android with plans to support BlackBerry
    Provide tracking of audio, video, and SCORM packages
    Back-end LMS automatically creates multiple optimized video formats
    Certified for SCORM 1.2
    Working on offline storage of CMI data using SQLite DB (supported by webkit browsers)
    41
  • 53. Notable Findings: Litmos
    Developing Mobile Web Apps enforces theKISS principle.
    Agile approach to Mobile App development allows for more immediate updates
    42
  • 54. Litmos Video Demo
    43
  • 55. Use Case #6: OnPoint Digital
    44
  • 56. Use Case #6: OnPoint Digital
    Release date upcoming (currently in beta); CellCast Mobile SCORM Player
    Targeting: Windows Mobile, BlackBerry, iPhone, iPad, Android, and Symbian (Nokia)
    Native App approach using SDK & build CellCast widgets for each platform for development
    Also offer Web-based (mobile browser) App that doesn’t use pop up windows or framesets
    45
  • 57. Use Case #6: OnPoint Digital
    Can support Flash-based SCORM content on:
    Windows Mobile 6.0 & 6.5
    Android 2.2
    No problems with supporting SCORM 1.2 & 2004
    JavaScript support is consistent across mobile devices
    Lightweight mobile API for SCORM with less complexity & offline support?
    Current screen size challenges for developers trying to repurpose existing content will improve
    Nexus One Android now supports 800x480
    Apple's new iPhone 4.0 now supports 960x640 display
    46
  • 58. SCO Playback – Debugger Enabled shows SCO details captured
    47
  • 59. 48
  • 60. Use Case #7: CERTPOINT
    49
  • 61. Use Case #7: CERTPOINT
    CERTPOINTVLS™ Mobile part of their enterprise learning platform
    Black & Decker is primary customer using mLearning
    200+ sales people across the country
    Currently Web App (mobile browser) approach
    Targeting Smartphones only: iPhone, Android, Nokia and Windows Mobile
    Trouble with supporting BlackBerry (inconsistent JavaScript support)
    Will change to Native App in near future
    Began support for SCORM 1.2 and SCORM 2004 in May 2010
    Online mode only (haven’t implemented offline/disconnected mode yet)
    50
  • 62. Use Case #8: Rustici Software
    51
  • 63. Use Case #8: Rustici Software
    Early stage of offering a mobile solution, but completed the following:
    Integrated SCORM Cloud (web-service SCORM engine) with Moodle
    Developed SCORM content prototype using JQTouch framework for iPhone
    Upcoming integrations of SCORM Cloud with:
    Google Apps
    Google Cloud Course
    Wordpress
    FaceBook
    52
  • 64. Poll Question…
    53
    Where would you take advantage of mLearning if given the opportunity?
    • During business travel
    • 65. While commuting to work
    • 66. At home
    • 67. In the office
    • 68. While using social media tools (e.g. FaceBook)
  • 54
    Common Technical Challenges
  • 69. Common Technical Challenges
    Support for multiple OS versions (BlackBerry)
    An emulator is not always consistent with the actual device
    Small screen dimensions for displaying content
    This will eventually improve as legacy smart phones shelf life quickly approaches
    Limited battery, memory, and storage space
    Limited support for Flash player
    Windows Mobile & Android 2.2 only
    Limited connectivity
    Limited video support
    Varying formats supported; this will also improve in time
    No support for pop up windows and framesets
    Files must be optimized for quicker load times
    This is starting to improve with new era of Smartphones
    Lack of authoring tools to create mobile SCORM content (looking for use cases)
    SumTotalToolbook, LectoraTrivantis, Articulate (flash-based)….others?
    55
  • 70. 56
    General Best Practices (A Start)
  • 71. General Best Practices
    Gather Requirements: “If You Fail to Plan, Then You’re Planning to Fail”
    Define goals and requirements for your project
    Prototype, prototype, prototype (start small, think big)
    Make distinction between “learning” and “performance support”
    Identify target device(s) and potential OS version(s)
    Native App or Web App? Or Both?
    Who will provide support? Help Desk?
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  • 72. General Best Practices
    Design with Usability and Accessibility in Mind
    Determine smallest screen area to support (4x6 cards)
    When repurposing content, provide a comparable learning experience:
    Replicate assessment interactions whenever possible (true/false; drag/drop)
    Use bullets to make contextual information more concise
    Increase use of color, bold, and font types to boost effectiveness/prevent loss of emphasis
    Reduce or replace audio and video with static graphics and transcripts
    Follow W3C guidelines for creating Accessible content:
    With BlackBerry there is significant differences between browsers
    Explicitly setting the width and height of an image in the HTML can resolve issues with text wrapping around images
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  • 73. General Best Practices
    Plan for the Disconnected Mobile User
    Provide an offline or disconnected version of your content?
    Poor connectivity issues can result in bad user experience
    Remember SCORM Considerations
    Limit number of interactions; Web (mobile browser) App vs. Native App
    Don’t build content that uses pop up windows or framesets
    Light weight version of SCORM for Mobile?
    Metadata to support device detection?
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  • 74. Use Case Credits
    Accenture: http://www.accenture.com
    Bank of America: http://www.bankofamerica.com
    CERTPoint: http://www.certpoint.com
    Intuition: http://www.intuition.com
    Litmos: http://www.litmos.com
    MINE Research Lab: http://www.mine.tku.edu.tw
    OnPoint Digital: http://www.mlearning.com
    Rustici Software: http://www.scorm.com
    Upside Learning: http://www.upsidelearning.com/
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  • 75. Questions or Comments?
    Mobile SCORM
    #MobileSCORM on Twitter
    http://www.twapperkeeper.com/hashtag/MobileSCORM
    Contact Information:
    Jason Haag, ADL
    Email: jason.haag.ctr@adlnet.gov
    Twitter: @J_Haag
    Text: “JHaag” to 50500
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