Get to know Barbados… KM2 Solutions Near Shore Contact Solutions
BarbadosThe most successful small nation in the world. It’s a sovereign island country (Parliamentary democracy) in the Caribbean Sea, and became independent from the UK in 1966. Barbados is located outside of the principal Atlantic hurricane belt. Why is KM2 Solutions in Barbados?Barbados is a stable government with a well developed common law system, a reliable telecommunications infrastructure, a service‐oriented, English speaking workforce. This adds to the appeal of the island as a cost‐efKicient location for KM2 Solutions.
Strategic Location‐ Barbados, the Caribbeans investment location of choice, with a dynamic economy. The most easterly of the Caribbean Islands, Barbados has good security and is near the United States. Cultural Af2inity‐ Barbados is an independent English‐speaking Commonwealth country. Barbados has a very high literacy rate and is ranked 4th worldwide by the U.N. Human Development Index. The high quality of human resources available means that businesses can hire well‐trained local professionals qualiKied to run their business effectively. Low Costs‐ The country’s low tax rate makes it an appealing choice for businesses that want to reduce their international tax burden. Competitive business costs and high levels of worker productivity. Barbados
KM2 is located in Bridgetown, the capital and largest city of the nation of Barbados, which has one of the highest standards of living and literacy rates in the world. It serves as a principal center of commercial activity, as well as a central hub for the islands public transportation system. Many of the ministries and departments of the islands government are located within the area. KM2 Bridgetown
BUSINESS Bridgetown’s economic, political, and cultural ENVIRONMENT importance to the island is unquestioned. It has a wide range of high quality professional services In BARBADOS which satisfy the needs of international business companies, and a good overall infrastructure. The countrys political stability helps to ensure a lifestyle of comfort and growth for its people. Barbados’ literacy rate is ranked close to 100% and is in the top 5 worldwide for literacy. Bridgetown is home to several prestigious educational institutions. The city serves as the seat of one of the three campuses of the University of the West Indies. The Barbados Community College is located three miles (5 km) east of the Central Business District. In addition, the city houses distinguished secondary schools.
PeopleAlthough Barbados is a relatively small country, its strong workforce and long standing education policy provides a highly skilled, accent neutral English speaking workforce, a population known for its hospitality toward foreigners. Barbadians are productive, easily trainable with a solid work ethic and are available. The Contact Center industry has grown signi2icantly in recent years and has become an important source of employment. This demonstrates that Barbadians are eager to be part of this developing industry.
Technology and TelecommunicationsBarbados is home to a modern, world class technology and telecommunications infrastructure. International connectivity is provided with full redundancy via Kiber optic systems and the Digital Eastern Caribbean Microwave System. • Mobile telephone service is available island‐wide and includes international roaming features. • The installation of a new Kixed line usually takes around 15 working days. Providers of the telecommunication services include: Cable & Wireless ‐ now operating as LIME, has had a presence in Barbados since 1938 and remains the main provider of domestic Kixed line services. The company also provides: • International 800 Toll Free Service • Mobile – GSM/GPRS Services • Hotspot High Speed Internet • Business Broadband • Dedicated Internet Access • National/International Frame Relay Solutions • International private leased circuits • IP Centrex • Metro Ethernet • Multi‐Protocol Label Switching
Technology and TelecommunicationsTeleBarbados – started operations in Barbados in May 2005 and is owned jointly by Light & Power Holdings in Barbados and Leucadia National Corporation of the United States. Their services include: • Dedicated Internet Access • Island Wide Area Network • Digital Voice over Dedicated access lines • Co‐location & Management Hosting • Commercial Services • Domestic Kixed line service
KM2 Core Services from Barbados Customer Care and Support Services Accounts Receivable Management & 1 st Party Collections/Recovery Sales & Telemarketing Technical Support Back Of2ice Processing Services Social Media Support Voice, email, Chat (proactive, reactive and exit), Social Media and Social Forum Management
KM2 Technology in Barbados InContact CMS Suite – Full feature functionality Network Infrastructure Centered in the Terremark NAP in Miami Fully redundant routers, switches, and servers, no single point of failure Data Center Security & Integrity All client data is stored in the US Telecom – Multiple providers in each center Back‐up Services – multiple points of entry; redundant internet Optimization – entire network is based on Cisco equipment, optimized voice trafKic
KM2 Contact Management Services Strong AfKinity to US Customers Solid Work Ethic, Highly Educated Workforce Very Low Attrition, High Employee Satisfaction Low Labor and Overhead/Indirect Costs Stable, Democratic Countries Accent Neutral English, Spanish, and more…
Contact: Joe Wester +1.262.790.2656 firstname.lastname@example.org
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