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J groll ignite the culture cocktail party 0613
J groll ignite the culture cocktail party 0613
J groll ignite the culture cocktail party 0613
J groll ignite the culture cocktail party 0613
J groll ignite the culture cocktail party 0613
J groll ignite the culture cocktail party 0613
J groll ignite the culture cocktail party 0613
J groll ignite the culture cocktail party 0613
J groll ignite the culture cocktail party 0613
J groll ignite the culture cocktail party 0613
J groll ignite the culture cocktail party 0613
J groll ignite the culture cocktail party 0613
J groll ignite the culture cocktail party 0613
J groll ignite the culture cocktail party 0613
J groll ignite the culture cocktail party 0613
J groll ignite the culture cocktail party 0613
J groll ignite the culture cocktail party 0613
J groll ignite the culture cocktail party 0613
J groll ignite the culture cocktail party 0613
J groll ignite the culture cocktail party 0613
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J groll ignite the culture cocktail party 0613

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  • 1. 1© ITSM AcademyThe IT Culture Cocktail PartyDevOps ITSM AgileJayne GrollITSM Academy@ITSM_Jaynejgroll@itsmacademy.com
  • 2. 2© ITSM AcademyAbout me Former IT Director (not a developer) Co-founded ITSM Academy in 2003 ITIL Expert, ISO20000 Consultant Certified Scrum Master Certified Process Design Engineer(CPDE)My Team!MeChantell
  • 3. 3© ITSM AcademyHave youheardaboutDevOps?Which ITILprocesseshave youimplementedso far?I just saw anawesometool demoAwesome IT Conference 2013Lots of talking, but who is listening?
  • 4. 4© ITSM AcademyIn DevOps, we talk a lot about culture
  • 5. 5© ITSM AcademyBut IT is actually a multicultural society
  • 6. 6© ITSM AcademyEach culture has its loyal fan baseAnd it’s detractors
  • 7. 7© ITSM AcademyWhich results in a lot of conflicting messagesITIL is toocommoditizedDevOps lacks astandard ofpracticeMore tools!Better tools!I’m soconfused!Agile is only fordevelopingsoftwareIT Guy
  • 8. 8© ITSM AcademyAre you suffering from a cultural divide?Dev OpsBrent
  • 9. 9© ITSM AcademyIt’s time to belly up to the bar And become a DevOps culture mixologistYou can create an awesome IT culture with ingredients fromthe top shelf of each framework, standard or approach
  • 10. 10© ITSM AcademyIngredient 1: “Git R Done” Scrum Agile is not just for softwaredevelopment anymoreProject managementContent developmentAgile service managementComplex workflowsLots of non-developers are becoming Certified Scrum Masters
  • 11. 11© ITSM AcademyPair it with a Kanban BoardSimple, yet powerfulCould we use it for Change and Release Management(Phoenix)? Other ITSM processes (Problem?) Standard operational workflowsEveryone should play the Kanban game!
  • 12. 12© ITSM AcademyIngredient 2: ITSM It’s not a four letter word!(OK it is, but… )It’s vital for the “ever after”Can be made more agile throughchange models and kanbansIs only bureaucratic if you make itthat wayIt’s non-prescriptiveNone of the ITSM frameworks are perfect or completebut there’s some really good guidance!
  • 13. 13© ITSM AcademyLots of buzz about DevOps and ITSMGood news from #gartneriom that #devops and #itilcan work together :)DevOps and ITSM Are Not at Odds by@RealGeneKim http://ow.ly/m6rzu #DevOpsHow to fix TD ... Rename "Product Owners" to "ServiceOwners" and then make them wear pagersJoin us for our 6/18 webinar w/@:XXXX "How CanYOU Make #DevOps a Reality?" #EntArch #IT #PaaSAre DevOps and ITSM really so disconnected?
  • 14. 14© ITSM AcademyIngredient 3: AutomationPair your tools with strong measurements and metrics
  • 15. 15© ITSM AcademyThe not-so-secret ingredient: DevOps DevOps is all about peopleThe way they thinkThe way they interactThe way they behaveThe way they workThe way they perceive themselves andtheir colleagues
  • 16. 16© ITSM AcademyAdd a splash of common vocabulary How about a universal DevOps glossary?Start with the “cookbook”Evolve through crowd-sourcing(e.g., Urban Dictionary)Integrate and align with other frameworksand practicesDevOps
  • 17. 17© ITSM AcademyAnd you now have the IT Culture Cocktail Ingredients: 1 part “get r done” Scrum Paired with a Kanban board 1 part process improvement (ITSM) 1 part cool tools (Automation) Paired with meaningful metrics 2 parts culture (DevOps) Splash of common vocabulary Shot of alcohol of your choiceShake, don’t stir. Serve daily. It gets more potent with age.
  • 18. 18© ITSM AcademyA word of warningPlease do not use Kool-Aid in this recipe.
  • 19. 19© ITSM AcademySo let’s embrace the differencesAnd create the kind of culture we all want to work within.
  • 20. 20© ITSM AcademyThank You!Jayne GrollITSM Academy@ITSM_Jaynejgroll@itsmacademy.com

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