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Effective Communication Workshop

Effective Communication Workshop

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    LC Effective Communication LC Effective Communication Presentation Transcript

    • Effective Communication Model
      UNCLASSIFIED Mr. GONZALEZ J.E.
    • Expectations
    • Objectives:
      At the end of the lesson the students will be able to:
      • know the meaning of communication skills
      • know the four main goals of communication
      • know the benefits of effective communication
      • understand the ten essentials of effective communication
    • Communication
    • Communication:
      • It a process by which information is exchanged between individuals through a common system of symbols, signs or behaviors.
    • Skill:
      • is defined as a learned power of doing something competently and something that is a developed aptitude or ability.
    • Communication Skills
      • Put the two together and it’s obvious good communication skills can be learned and that those skills can be used to effectively deliver your message.
    • The Four Main Goals of Communication
      • To inform
      • To request
      • To persuade
      • To build relationships
    • Communication
      Communications is acomplex process including the verbal, nonverbal, and symbolic modes.
    • Types of communication
      Verbal communications
      Words themselves do not have meaning. People have meaning, and words are simply tools to convey that meaning. What may be familiar to one person may not be to another
    • Nonverbal communications
      One’s nonverbal communications, or body language reflects one’s culture, develops over time and with practice and is usually unconscious behavior
      Body language (posture, eye contact)
      Involuntary nervous spasms, “tics,” or sub vocals
      Distancing
      Gesturing
      Vocalism
    • Symbolic
      We give out signals about our meaning to other people through the symbols we use. They are a real part of our communication.
      Clothes (to include uniforms)
      Hair (to include length and beards)
      Jewelry or lack of.
      Cosmetics or makeup
      Make of car
      Location of one’s house.
      Type of paper used for a written communication.
    • ACTIVITY # 1
      ROLE PLAY
    • Benefits of Effective Communication
      • Achieves shared understanding
      • Directs the flow of understanding
      • Helps people overcome barriers to open discussion
    • Benefits of Effective Communication
      • Stimulates others to take action to active goals
      • Channels information to encourage people to think in new ways and to act more effectively
    • The 10 Essentials of Communication
      Know your audience and match your message to the audience.
      Respect your audience and suspend judgments.
      Know exactly what you want to achieve
      Think and organize before you proceed.
    • The 10 Essentials of Communication
      5. Think from your audience point of view.
      6. Be mindful of what your face and body are conveying nonverbally.
      7. Listen carefully to all responses.
    • The 10 Essentials of Communication
      8. Be willing to share what you know and hear what you don’t know.
      9. Stay focused on what you want to achieve and don’t get distracted.
      10.Find a way to get your audience to explain what they think you said. Discuss differences until you hear a satisfactory version of the message you wanted to convey.
    • Summary
      Communication
      Four main goals of communication
      Benefits of effective communication
      Three aspects of successful communication
      Ten essentials of effective communication
    • COMMUNICATION PROCESS
    • Objectives:
      At the end of the lesson the students will be able to:
      • understand the communication process
      • understand the barriers to communication
      • guidelines for overcoming communications barriers
    • ACTIVITY # 3
      MEANING AND COMMUNICATION
    • MEANING AND COMMUNICATION
      SCORES
    • The Communication Process
      CONTEXT
      Sender
      Message
      Receiver
      Channel
      FEEDBACK
    • Chain of Events
      INTENDED
      MESSAGE
      MESSAGE CHANNEL
      SENDER ENCODES
      PHYSICAL, ENVIRONMENTAL
      & PSICOLOGICAL BARRIERS
      (NOISE)
      FEEDBACK CHANNEL
      RECEIVER DECODES AND SENDS PERCEIVED MESSAGE AS FEEDBACK
    • STAGES IN THE COMMUNICATIONS PROCESS
    • Sender
      Wants to transmit an idea, information or feeling
      As a leader, when you issue orders and instruction to your subordinates, you are a leader
      Display knowledge of the subject
      (or the lack of it)
    • Message
      The message is composed of all the symbols assembled by the source to convey the intended thought or idea.
    • Channel
      Face-to-face meeting (verbal)
      Telephone
      Video conferencing
      Written
    • Receiver
      The subordinate or individual who receives the message is the receiver.
      The receiver decodes the message to determine the idea, information
      or feeling of the sender
    • Feedback
      Feedback becomes another message. For communications to occur, there must be a continuous two-way interchange of feelings, ideas, and values.
      By soliciting feedback you can tell if the receiver has, in fact, understood your message.
    • Context
      Surrounding environment
      Broader culture
    • Barriers to communication (noise)
      Anything which prevents an understanding of the exact concept or information intended by the sender is a communications barrier or noise. Communications barriers also act as filters through which the message passes.
      Communications barriers are either physical or psychological.
    • Physical barriers include such things as:
      - noise
      - distance between the sender and receiver
      - data overload
      - time
      - and limited communications channels.
    • Psychological barriers may include the following:
      - differences in rank, level of command, or a person’s position within a command
      the tendency to smother information
      multiple communications in a short time period
      lack of trust, respect, and confidence
      personal beliefs
      values
      personal needs
      level of education
      goals
      experiences
      stress
      fatigue
      failure to listen.
    • Guidelines for overcoming communications barriers include the following:
      Listen to or observe the situation.
      Develop and use good listening skills (active listening).
      Listen with an open mind.
      Don’t let emotions cloud your communication process.
    • Guidelines for overcoming communications barriers :
      Understand what seniors, subordinates, and peers need to know to do their jobs.
      Understand how stress affects communications.
      Teach and demand accurate reporting.
      Ensure that all soldiers are completely informed on the mission.
    • Summary
      Communications is the means by which leaders get subordinates to understand and accomplish a mission. Communications may be verbal or nonverbal. Communications involves the transfer of information from one person to another. This involves a source (sender) of the communication, a message to be transmitted and a receiver.
    • Summary
      The message is influenced both by the content of the communication, the means of transmitting the content, the content, and the filters (barriers) through which the message travels. Each of these elements is a potential source of communication failure. By analyzing the component parts of the communication process, the leader has a better chance to communicate effectively.
    • THANK YOU
    • Questions?