Communication Communications is acomplex process including the verbal, nonverbal, and symbolic modes.
Types of communication Verbal communications Words themselves do not have meaning. People have meaning, and words are simply tools to convey that meaning. What may be familiar to one person may not be to another
Nonverbal communications One’s nonverbal communications, or body language reflects one’s culture, develops over time and with practice and is usually unconscious behavior Body language (posture, eye contact) Involuntary nervous spasms, “tics,” or sub vocals Distancing Gesturing Vocalism
Symbolic We give out signals about our meaning to other people through the symbols we use. They are a real part of our communication. Clothes (to include uniforms) Hair (to include length and beards) Jewelry or lack of. Cosmetics or makeup Make of car Location of one’s house. Type of paper used for a written communication.
Helps people overcome barriers to open discussion
Benefits of Effective Communication
Stimulates others to take action to active goals
Channels information to encourage people to think in new ways and to act more effectively
The 10 Essentials of Communication Know your audience and match your message to the audience. Respect your audience and suspend judgments. Know exactly what you want to achieve Think and organize before you proceed.
The 10 Essentials of Communication 5. Think from your audience point of view. 6. Be mindful of what your face and body are conveying nonverbally. 7. Listen carefully to all responses.
The 10 Essentials of Communication 8. Be willing to share what you know and hear what you don’t know. 9. Stay focused on what you want to achieve and don’t get distracted. 10.Find a way to get your audience to explain what they think you said. Discuss differences until you hear a satisfactory version of the message you wanted to convey.
Summary Communication Four main goals of communication Benefits of effective communication Three aspects of successful communication Ten essentials of effective communication
Sender Wants to transmit an idea, information or feeling As a leader, when you issue orders and instruction to your subordinates, you are a leader Display knowledge of the subject (or the lack of it)
Message The message is composed of all the symbols assembled by the source to convey the intended thought or idea.
Channel Face-to-face meeting (verbal) Telephone Video conferencing Written
Receiver The subordinate or individual who receives the message is the receiver. The receiver decodes the message to determine the idea, information or feeling of the sender
Feedback Feedback becomes another message. For communications to occur, there must be a continuous two-way interchange of feelings, ideas, and values. By soliciting feedback you can tell if the receiver has, in fact, understood your message.
Barriers to communication (noise) Anything which prevents an understanding of the exact concept or information intended by the sender is a communications barrier or noise. Communications barriers also act as filters through which the message passes. Communications barriers are either physical or psychological.
Physical barriers include such things as: - noise - distance between the sender and receiver - data overload - time - and limited communications channels.
Psychological barriers may include the following: - differences in rank, level of command, or a person’s position within a command the tendency to smother information multiple communications in a short time period lack of trust, respect, and confidence personal beliefs values personal needs level of education goals experiences stress fatigue failure to listen.
Guidelines for overcoming communications barriers include the following: Listen to or observe the situation. Develop and use good listening skills (active listening). Listen with an open mind. Don’t let emotions cloud your communication process.
Guidelines for overcoming communications barriers : Understand what seniors, subordinates, and peers need to know to do their jobs. Understand how stress affects communications. Teach and demand accurate reporting. Ensure that all soldiers are completely informed on the mission.
Summary Communications is the means by which leaders get subordinates to understand and accomplish a mission. Communications may be verbal or nonverbal. Communications involves the transfer of information from one person to another. This involves a source (sender) of the communication, a message to be transmitted and a receiver.
Summary The message is influenced both by the content of the communication, the means of transmitting the content, the content, and the filters (barriers) through which the message travels. Each of these elements is a potential source of communication failure. By analyzing the component parts of the communication process, the leader has a better chance to communicate effectively.