GoodData: The DevOps Story @ FIT CVUT October 16 2013

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Presentation was a part of FIT CVUT / MI-AIT (Případové studie aplikace a řízení IT).
We compare the traditional organization model of separate teams for engineering, QA and operations to the DevOps model using autonomous cross-functional teams. The presentation uses GoodData as a case study.

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GoodData: The DevOps Story @ FIT CVUT October 16 2013

  1. 1. 2013 GoodData Corporation. All rights reserved.
  2. 2. FIT CVUT / MI-AIT (Případové studie aplikace a řízení IT) / Oct 16 2013 GoodData: The DevOps Story Jaroslav Gergic VP, RD & Operations 2013 GoodData Corporation. All rights reserved.
  3. 3. 2013 GoodData Corporation. All rights reserved.
  4. 4. 2013 GoodData Corporation. All rights reserved.
  5. 5. OPEN CLOUD BI PLATFORM 2013 GoodData Corporation. All rights reserved. © 2013 GoodData Corporation. All rights reserved
  6. 6. WHY GOODDATA 1,000,000 20B 1 data integrations per week Rows Under Management Delightful Interface 99.5% 28k 50+ 84.7% PoweredBy Partners Adoption Uptime SLA 20,000 Data Warehouses Under Management 2013 GoodData Corporation. All rights reserved. Users at one customer 73,000 Satisfied Users Security Certified
  7. 7. OUR CUSTOMERS UNLOCK DATA UNITE DATA MONETIZE DATA 2013 GoodData Corporation. All rights reserved.
  8. 8. THE GOODDATA DEVOPS STORY 2013 GoodData Corporation. All rights reserved.
  9. 9. GoodData back in 2008... FRONTEND ENGINEERING BACKEND ENGINEERING QA OPERATIONS traditional structure - functional separation ▸ handovers between teams ▸ QA is there to protect OPERATIONS ▸ ~20 people in R&D, QA and Operations ▸ 2013 GoodData Corporation. All rights reserved.
  10. 10. Alternatives ENGINEERING QA OPERATIONS ENGINEERING VS. QA OPERATIONS ▸ Which one is more suitable for SaaS? 2013 GoodData Corporation. All rights reserved.
  11. 11. Traditional structure - PROS ENGINEERING ▸ ▸ ▸ ▸ QA functional specialization consistency OPERATIONS economies of scale flexibility to reallocate resources within department 2013 GoodData Corporation. All rights reserved.
  12. 12. Traditional structure - CONS ENGINEERING QA ▸ lack of ownership ▸ throwing stuff over the wall OPERATIONS ▸ tendency to blame culture ▸ delays caused by handovers ▸ tendency to create bottlenecks while scaling 2013 GoodData Corporation. All rights reserved.
  13. 13. GoodData back in 2011... UI APP ROLAP AMS QA OPERATIONS ▸ ▸ ▸ ▸ ~55 people in total at the time still keeping the traditional structure starting to feel the pain DevOps to the rescue! 2013 GoodData Corporation. All rights reserved. CPS
  14. 14. WHAT IS DEVOPS? 2013 GoodData Corporation. All rights reserved.
  15. 15. DevOps in a SaaS Company ▶ Beware: The code you write can wake you up in the middle of the night! (Literally speaking.) 2013 GoodData Corporation. All rights reserved.
  16. 16. DevOps in a SaaS Company ▶ What is DevOps? ○ integrated cross-functional teams ○ Development + QA + Operations ▶ OK, so What do DevOps do? ○ It is not only about developing software, it is also about running it on behalf of your customers: ■ monitoring, error reporting & alerting ■ ongoing performance optimizations & fine tuning ■ incremental feature rollouts (risk mitigation) ▶ All the above influences the way we architect and develop our software and technologies we use. 2013 GoodData Corporation. All rights reserved.
  17. 17. DevOps - PROS ▸ sense of ownership ▸ alignment of priorities ▸ ENGINEERS + QA + OPS all functions part of one team ▸ bigger autonomy ▸ can do releases on team level ▸ no handovers (throwing stuff over the wall) ▸ leading to shorter cycle times 2013 GoodData Corporation. All rights reserved.
  18. 18. DevOps - CONS ▸ limited functional separation ▸ ▸ ENGINEERS + QA + OPS assuming small agile teams harder to recruit people with wide range set of skills ▸ limited flexibility ▸ harder changes beyond and above team level ▸ security ▸ more people with production access keys 2013 GoodData Corporation. All rights reserved.
  19. 19. DevOps++ Concept ▸ bringing DevOps to the next level ▸ adding technical product manager ▸ ▸ ▸ ▸ a.k.a. functional architect a.k.a. product owner also UI designer in some teams PM + ENGINEERS + QA + OPS even tighter loop of the development process ▸ removed handover between PM and R&D 2013 GoodData Corporation. All rights reserved.
  20. 20. GoodData DevOps in 2013 ▸ ~90 people in about ~12 teams ▸ ▸ each team owns subset of production servers ▸ ▸ a sub-cluster in GoodData terminology 1 major release each month ▸ ▸ most of them using DevOps++ model coordinated across all teams while delivering ~60% of features independently ▸ in zero-downtime releases twice a week 2013 GoodData Corporation. All rights reserved.
  21. 21. Thank you! 2013 GoodData Corporation. All rights reserved.

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