Complexity and Risk
Effective Business Community Management through
Integration




Date
 Jon Gatrell
Presenter Name
 5.6....
Risky Business
TinyManufacturer, Inc.
Goods made by the hands of 60 Taiwanese artisans are
connected to 300 retailers around the world.

...
BigODM, Inc.
Computers from Korean contract manufacturers are ordered and
shipped to computer retailers and consumers acro...
BigRetailer, Inc.
Buyers and logistics teams orchestrate a symphony of thousands
of suppliers to get products to market qu...
Longer Supply Chains
Off-shore sourcing can increase risk, limit
visibility and lower flexibility.


                     ...
The State of Integration
Automation Spending Out of Alignment


  18X              More spent on Internal automation
                   than Extern...
Connections are EVERYWHERE!
Who owns data and process
governance?




                              9
How to monitor orphaned processes?

Who has what data?




                                     10
Opportunity is beyond the 4 walls.
Risk is also beyond the 4 walls.
Risk Doesn’t Go Away




                       13
14
RISK: Beyond the Buzzword




                            15
Systems failure

                  16
Exceptions happen




                    17
Time is your enemy
The right systems, the right platforms, the
people and the technology to onboard partners
Global Operations
        &
   Compliance


                    19
Data is everywhere

New processes and capabilities




                                 20
International Trade

Customs, e-Invoicing and Basel II


                                    21
SOX

Sarbanes-Oxley requires integration


                                      22
HIPAA

Security inside and outside required




                                       23
24
Recent ePrivacy laws mandate encryption
                                      Anyone with
                                ...
B2B and Data
Exchange Security is
    Easy, right?
   A slam-dunk?




                       26
Corp   Govt              BUs                 Clients       Partners




      Backlog of new
      demand
                ...
Multiple Systems
Manual Processes
                   Corp    Govt                       BU                    Clients   Pa...
Mitigating Risk




                  29
Managing Data is Getting Harder

      • Increasing MFT demand across business units

      • Partner On-boarding requirem...
B2B Technology & Operations teams are getting
squeezed by competing demands




                                          ...
32
33
One size does not fit all

Different capabilities, scale and value




                                          34
A process centric approach
It’s about business value and improved
agility




                                         35
Typical File Data Management and Transfer Platforms




                                                      36
Leverage a Consolidated Platform

                                   • Consistent onboarding
                             ...
Complexity and Risk
Effective Business Community Management through
Integration




Date
 Jon Gatrell
Presenter Name
 5.6....
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Complexity and Risk: Effective Business Community Management through Integration

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Increased economic pressures and continuous changes in market dynamics businesses need to make decisions in real-time based on information from their suppliers and business partners. Global business communities are often at risk without visibility into key indicators which can impact their bottom line due to integration challenges within their back office and throughout the community.

This session will outline emerging trends and investments in managing business communities and illustrate how visibility integration and automation improved businesses execution. Real-time visibility will reduce the business impact from such events as compliance, charge backs, fulfillment or supplier rating issues caused by data quality issues and limited visibility due to integration gaps. These events can drastically stall the order-to-cash lifecycle and impact customer relationships.

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Complexity and Risk: Effective Business Community Management through Integration

  1. 1. Complexity and Risk Effective Business Community Management through Integration Date Jon Gatrell Presenter Name 5.6.2009
  2. 2. Risky Business
  3. 3. TinyManufacturer, Inc. Goods made by the hands of 60 Taiwanese artisans are connected to 300 retailers around the world. 3
  4. 4. BigODM, Inc. Computers from Korean contract manufacturers are ordered and shipped to computer retailers and consumers across the globe. 4
  5. 5. BigRetailer, Inc. Buyers and logistics teams orchestrate a symphony of thousands of suppliers to get products to market quickly and accurately. 5
  6. 6. Longer Supply Chains Off-shore sourcing can increase risk, limit visibility and lower flexibility. 6
  7. 7. The State of Integration
  8. 8. Automation Spending Out of Alignment 18X More spent on Internal automation than External B2B Automation External B2B Automation Internal Automation $3B $55B But…“Non-linear revenue growth for companies is not going to come from within but from their extended ecosystem…” Harvard Business Review 8
  9. 9. Connections are EVERYWHERE! Who owns data and process governance? 9
  10. 10. How to monitor orphaned processes? Who has what data? 10
  11. 11. Opportunity is beyond the 4 walls.
  12. 12. Risk is also beyond the 4 walls.
  13. 13. Risk Doesn’t Go Away 13
  14. 14. 14
  15. 15. RISK: Beyond the Buzzword 15
  16. 16. Systems failure 16
  17. 17. Exceptions happen 17
  18. 18. Time is your enemy The right systems, the right platforms, the people and the technology to onboard partners
  19. 19. Global Operations & Compliance 19
  20. 20. Data is everywhere New processes and capabilities 20
  21. 21. International Trade Customs, e-Invoicing and Basel II 21
  22. 22. SOX Sarbanes-Oxley requires integration 22
  23. 23. HIPAA Security inside and outside required 23
  24. 24. 24
  25. 25. Recent ePrivacy laws mandate encryption Anyone with customers in Nevada or Mass All consumer data must be encrypted “from hair stylists to hospitals” Fines = $1000 per customer $30B spent on security IT (19%) 25
  26. 26. B2B and Data Exchange Security is Easy, right? A slam-dunk? 26
  27. 27. Corp Govt BUs Clients Partners Backlog of new demand Manually generated Custom Onboarding custom reporting Team unique to each MFT application Onboarding Team Analyst Infrastructure team File Transfer Manual exception App for platform and Monitoring Team network Exception Monitoring Team System and DB IT App Team Infrastructure Team Significant CAPEX administrators and Maintenance unique to the MFT investment in application platform, network Infrastructure and applications
  28. 28. Multiple Systems Manual Processes Corp Govt BU Clients Partners Multiplicity Complexity Cost Onboarding Team Analyst File Transfer App Over time, things change Exception Monitoring Team IT App Team Infrastructur e Team Mergers acquisitions, new platforms, Infrastructur e new people, new partners
  29. 29. Mitigating Risk 29
  30. 30. Managing Data is Getting Harder • Increasing MFT demand across business units • Partner On-boarding requirements increasing • Increasing demands for compliance reporting • Protocol complexity growing • Increasing focus on security and governance 30
  31. 31. B2B Technology & Operations teams are getting squeezed by competing demands 31
  32. 32. 32
  33. 33. 33
  34. 34. One size does not fit all Different capabilities, scale and value 34
  35. 35. A process centric approach It’s about business value and improved agility 35
  36. 36. Typical File Data Management and Transfer Platforms 36
  37. 37. Leverage a Consolidated Platform • Consistent onboarding and self-servicing for end users • Cost savings through efficiencies • Common functions across the enterprise • Simplified client self- service and end-user experience • Common management process and controls • Structured onboarding management • Open integration platform • Robust Communications module 37
  38. 38. Complexity and Risk Effective Business Community Management through Integration Date Jon Gatrell Presenter Name 5.6.2009

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