James Garrow, IV, MPH
470 Seville Street, Philadelphia, PA 19128 (267) 254-1500 email@example.com
CITY OF PHILADELPHIA, DEPARTMENT OF PUBLIC HEALTH, HEALTH COMMISSIONER’S OFFICE
DIRECTOR, DIGITAL PUBLIC HEALTH 1/2014 – Present
Coordinate all social media outreach efforts for the Department.
Investigate, identify and work to implement new digital initiatives throughout the Department.
CITY OF PHILADELPHIA, DEPARTMENT OF PUBLIC HEALTH, DIVISION OF DISEASE CONTROL
OPERATIONS AND LOGISTICS MANAGER 11/2009 – 12/2013
Supervised five highly skilled public health professionals in work related to mass medical countermeasure
distribution, communicable disease preparedness and response, volunteer recruitment and training, health
and public information, tactical communications and special populations planning for a wide range of health-
Established and maintained Department’s primary Twitter account, @PHLPublicHealth.
Provided media relations coverage in the absence of the Department Director of Communications.
Coordinated and supervised a variety of initiatives, including the development of a Health Emergency
Coordination Center, identification and plan development for secondary and tertiary emergency warehouses,
Closed POD solutions for various vulnerable population groups, white powder/hazardous material response
planning, USPS Biohazard Detection System response planning, MegaPOD mass dispensing planning, mass
staffing assignment coordination and review and certification of all mass dispensing sites.
Provided subject matter expertise to a number of Division of Disease Control and Department of Public Health
public information campaigns, including the annual influenza vaccine outreach campaign, introduction of the
“Philadelphia Freedom” condom, anti-smoking and healthy living social media campaigns, newsletter design
and targeting and website design and copywriting.
Member of a number of state and regional advisory committees related to public health preparedness,
including the BioWatch Advisory Committee and Public Information Sub-committee, the Regional Task Force
Public Information Sub-committee, the Delaware Valley Healthcare Council Center City Emergency Hospital
Support Zone and VAMC NDMS planning advisory group.
HEALTH COMMUNICATIONS SPECIALIST 2/2007 – 11/2009
Developed, coordinated and conducted the Department of Public Health’s H1N1 influenza public information
and outreach campaign, including establishing the Department’s first social media accounts.
Managed Philadelphia Health Alert Network, distributing 78 health alerts to more than 3,000 Philadelphia-area
health care providers over three years.
Developed a public-oriented website for the Division of Disease Control.
Developed and maintained a website intended to distribute professional-level guidance and information to the
Philadelphia-area clinical community.
Managed tactical communications equipment and systems garnering perfect scores during each of three
CDC annual assessments.
Provided technical support to Philadelphia Joint Information Center during multi-agency full-scale exercise.
Developed and coordinated exercise of public health call center plan designed to support emergency
medication points of distribution.
UNIVERSITY OF PENNSYLVANIA, SCHOOL OF MEDICINE
CLINICAL RESEARCH COORDINATOR 2/2005 – 2/2007
Managed all aspects of a nationwide survey of 2,000 primary care doctors.
Managed all aspects of a research study including survey and chart abstraction of 200 cancer patients.
Managed a clinical research study on curcumin and colon polyps and recruited 12 study participants.
THE CENTER FOR OUTCOME ANALYSIS
RESEARCH ANALYST 7/2001 – 2/2005
Participated in every facet of research, including grant writing, instrument design (both on-line and off-line),
sample design, database design, data entry, statistical analyses and writing reports, supervised 4 interns;
Developed databases as small as 14 people, and as large as 250,000, designed and maintained the Center’s
website, network and computers.
Selected Personal Social Media
THE FACE OF THE MATTER BLOG (HTTP://FACEOFTHEMATTER.COM) 10/2010 – Present
Topics include emergency risk communication, crisis communication, disaster planning and response and other
topics relevant to public information officers, especially those in the public sector.
PUBLIC HEALTH MEMES (HTTP://PUBLICHEALTHMEMES.TUMBLR.COM) 11/2012 – Present
Tumblr blog devoted to posting memes (funny images) of public health topics.
CASE OF EMERGENCY, BREAK GLASS BLOG (HTTP://BREAKGLASS.WORDPRESS.COM) 2/2007 – 10/2010
Developed the first and only regularly updated blog focused on public health preparedness efforts in the U.S.
Wrote 476 posts on all aspects of public health preparedness including critical reviews of federal
guidance and plans, and international, federal, state and local response efforts.
Recorded more than 45,000 website hits; averaging more than 950 hits per month in addition to more than 70
email and RSS subscribers.
Managed the @break_glass Twitter account, amassing more than 400 followers and 1,300 tweets.
TWITTER.COM/JGARROW 2009 – Present
SOCIAL MEDIA AND PUBLIC HEALTH, MAR Libraries of Medicine Webinar May 13, 2014
WHEN TIME MEANS LIVES: INNOVATIVE WAYS TO SHORTEN EMERGENCY COMMUNICATION TIME
2014 Preparedness Summit April 2, 2014
SOCIAL MEDIA IN DISASTERS: REAL LIFE EXPECTATIONS AND THE TOOLS NEEDED TO SUCCEED
2014 Preparedness Summit April 1, 2014
USING SOCIAL MEDIA EFFECTIVELY IN DISASTERS: PRACTICAL CONSIDERATIONS FOR PUBLIC HEALTH AGENCIES
2014 Preparedness Summit April 1, 2014
SOCIAL MEDIA FOR HEALTH PIOS, Maryland Emergency Management Agency Class January 28, 2014
SOCIAL MEDIA IN DISASTERS: REPORTS FROM THE field
2013 Whole Community Preparedness Conference November 21, 2013
SAVING LIVES 2.0: HOW SOCIAL MEDIA WILL CHANGE DISASTERS AND RESPONSE KEYNOTE
National Association of Government Web Professionals September 27, 2013
TALKING HEALTH IN A SOCIAL AGE, National Capital Region, ESF 15, SMEM Conference August 14, 2013
THE ROLE OF SOCIAL MEDIA IN DISASTERS, Northeast Texas Public Health Preparedness Conference July 9, 2013
LIKE PEANUT BUTTER AND JELLY: SOCIAL MEDIA WILL MAKE US RETHINK HOW WE DO PUBLIC HEALTH PREPAREDNESS
Illinois Public Health Association Integrated Public Health & Medical Preparedness Summit June 19 & 20, 2013
SOCIAL MEDIA DURING A PUBLIC HEALTH EMERGENCY: LESSONS LEARNED PANEL
New Jersey Department of Health Emergency & Crisis Communications Conference June 12, 2013
PREPARING FOR SOCIAL MEDIA IN DISASTERS
2013 APHL Annual Meeting & Seventh Government Environmental Laboratory Conference June 5, 2013
THE ROLE OF SOCIAL MEDIA IN DISASTERS
Preparedness, Emergency Response and Recovery Consortium and Exposition May 8, 2013
HOW WE’LL EXPERIENCE DISASTERS, Partners in Preparedness Arizona Conference March 28, 2013
SOCIAL MEDIA AND EMERGENCIES, University of Delaware IAEM Student Chapter Speaker Series December 3, 2012
SOCIAL MEDIA DOS AND DON’TS, 2012 Drexel University School of Public Health Career Day November 30, 2012
PHILADELPHIA MEDICAL RESERVE CORPS VOST OPERATIONS November 28, 2012
SOCIAL MEDIA AND PUBLIC HEALTH EMERGENCIES: IS THERE AN APP FOR THAT? PANEL
2012 NPHIC Symposium October 2, 2012
REACHING EVERYONE IN AN EMERGENCY: VULNERABLE POPULATIONS MESSAGING IN THE TWENTY-FIRST CENTURY
SOPHE Webinar August 21, 2012
OUR CHANGING WORLD June 18, 2012
Chicago-area Regional Catastrophic Planning Group Whole Community Conference
TWENTY-FIRST CENTURY ACCESSIBILITY: OR HOW I LEARNED TO STOP WORRYING AND LOVE SOCIAL MEDIA
Philadelphia Department of Behavioral Health Lunch and Learn June 13, 2012
WHERE THEY ARE @: OR HOW I LEARNED TO STOP WORRYING AND LOVE SOCIAL MEDIA
2012 Integrated Medical, Public Health, Preparedness and Response Training Summit May 24, 2012
WHERE THEY ARE @: SOCIAL MEDIA USE IN PUBLIC HEALTH EMERGENCIES WORKSHOP
2012 Integrated Medical, Public Health, Preparedness and Response Training Summit May 21, 2012
PHILADELPHIA MEDICAL RESERVE CORPS VOST INTRODUCTION May 9, 2012
CRISIS SOCIAL MEDIA MONITORING, CDC/SNS Second Wednesday Webinar May 9, 2012
INVITED SPEAKER, Institute of Medicine Standing Committee on Health Threats Resilience May 1, 2012
HURRICANE IRENE AND PERSONAL PREPAREDNESS, Ambulatory Health Services In-service April 27, 2012
THE IMPACT OF SOCIAL MEDIA ON CRISIS COMMUNICATIONS AND EMERGENCY MANAGEMENT PLENARY
Digital Media for Emergency Management and Crisis Communications Conference March 29, 2012
SOCIAL MEDIA AND CRISIS COMMUNICATIONS, Agility Recovery & Small Business Admin Webinar March 13, 2012
THE #SMEM INITIATIVE, CDC/NPHIC Emergency Communications Webinar November 11, 2011
PUBLIC HEALTH RESPONSE AND MASS PROPHYLAXIS, Philadelphia MegaPOD Exercise and Training May 17, 2011
EMERGENCY NOTIFICATION CALLDOWN THESIS POSTER, 2011 College of Physicians Poster Session May 3, 2011
LOCAL LOGISTICAL NODE OPERATIONS, Philadelphia 2011 LLN Exercise and Training April 26, 2011
INTRODUCTION TO SOCIAL MEDIA, SMEM Camp at NEMA 2011 Mid-year Conference March 24, 2011
PUBLIC HEALTH AND EMERGENCIES, Long-term Care Facility Preparedness Conference September 22, 2010
FROM THE DESK OF THE COMMISSIONER, Immunization Action Coalition 2010 Social Media Summit June 14, 2010
LOCAL LOGISTICAL NODE OPERATIONS, Philadelphia 2009 LLN Exercise and Training May 2, 2009
PUBLIC HEALTH EMERGENCY NOTIFICATION, Philadelphia School District of Philadelphia Police March 31, 2009
PHILADELPHIA RESOURCE CENTER MODEL, 2009 Public Health Preparedness Summit February 20, 2009
EMERGENCY PREPAREDNESS FOR HEALTH COMMISSIONERS POSTER, 2009 Public Health Prep Summit February 20, 2009
PUBLIC HEALTH EMERGENCIES AND PREPAREDNESS, Philadelphia Medical Reserve Corps Training Various
PUBLIC HEALTH RESPONSE AND MASS PROPHYLAXIS, Philadelphia Medical Reserve Corps Training Various
PUBLIC HEALTH EMERGENCY NOTIFICATION, Department of Public Health Training Various
Professional Memberships, Workgroups and Associations
MEMBER, NACCHO, Risk Communication and Information Sharing Workgroup 2013 – Present
MEMBER, National Public Health Information Coalition (NPHIC) 2008 – Present
WEBSITE COMMITTEE (2010 – PRESENT)
STUDENT MEMBER, College of Physicians of Philadelphia, Public Health Section 2006 – Present
CHARTER MEMBER, US Department of Homeland Security, Virtual Social Media Working Group 2010 – 2013
COFOUNDER, Philadelphia Social Media Partners in Public Health 2012 – 2012
MEMBER, IAEM, Emerging Technologies in Emergency Management Caucus 2011 – 2012
STUDENT MEMBER, Pennsylvania Public Health Association (PPHA) 2005 – 2011
MEMBER, American Public Health Association 2007 – 2009
MASTER’S OF PUBLIC HEALTH 2007 – 2011
TEMPLE UNIVERSITY, PHILADELPHIA, PA
BACHELOR’S OF SCIENCE, APPLIED SOCIOLOGY 1996 – 2001
DREXEL UNIVERSITY, PHILADELPHIA, PA