Siebel CRM Appcast

Slide 1: Today’s Topic Siebel 8.0 and the Value of <Insert Picture Here> Applications Unlimited with Ed Abbo Welcome to Oracle’s Appcast! Oracle AppCasts are online audio interviews with Oracle customers, partners, product and Industry experts, delivered via RSS podcasting www.oracle.com/appcasts

Slide 2: Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

Slide 3: Ed Abbo Senior Vice President Application Development Edward Abbo is responsible for the strategic direction and development of Oracle applications including: • Oracle E-Business Suite • PeopleSoft Enterprise • Siebel • JD Edwards Prior to joining Oracle in 2006, he was senior vice president of technology and chief technology office for Siebel Systems.

Slide 4: The Transition to Oracle Technology Consulting Services Oracle Consulting leadership Applications Oracle Application Suite Integration Oracle Fusion Hosting Oracle Data Center Infrastructure Oracle Grid Architecture

Slide 5: The Transition to Oracle Technology Consulting Services Oracle Consulting leadership Applications Oracle Application Suite Integration Oracle Fusion Application Hosting Oracle Data Center breadth and Infrastructure Oracle Grid depth Architecture

Slide 8: Oracle’s Siebel CRM Marketing/ Loyalty Incentive SFA Comp Call PRM Center Order Field Mgmt Service Self eBilling Service Complete & Industry-Specific CRM

Slide 9: Siebel CRM 8.0 > Proactive CRM Empower Users • Provide proactive, real time insight at the moment of customer interaction through a flexible, role-based user interface Enable Business Responsiveness • Enable the business to respond to ongoing business process changes and to directly improve the customer experience Ensure Value • Provide choice by supporting multiple deployment options and ease of integration at the lowest cost

Slide 10: Applications Unlimited Oracle E-Business Suite 12 PeopleSoft 9.0 Siebel 8.0 JD Edwards EnterpriseOne 8.12 JD Edwards World A9.1

Slide 11: Applications Unlimited Choice

Slide 12: Applications Unlimited Choice Adopt Incrementally

Slide 13: Applications Unlimited Choice Adopt Incrementally Immediate Value

Slide 14: Applications Unlimited Choice Adopt Incrementally Immediate Value Ongoing Commitment

Slide 15: Simplification for the End User

Slide 16: Task-Based User Interface

Slide 17: Industry Enhancements for 8.0 Communications Insurance Public Sector Finance Life Sciences High Technology and Media and Healthcare Travel Complex Transportation Consumer Goods Energy Retail Automotive Manufacturing and Hospitality

Slide 18: Business Agility Allowing the Business to Change the Business Process function getObject(obj) { var theObj; if(document.all) { if(typeof obj==\"string\") { return document.all(obj); } else { Route and Create qualify return obj.style; Opportunity response } Set up and Capture Direct } execute response or campaign and score Indirect if(document.getElementById) { Route and Get if(typeof obj==\"string\") { qualify Partner response Result return document.getElementById(obj); Lead-to-Opportunity Business Process } else { return obj.style; } } return null; }

Slide 19: Directed Work

Slide 20: Task Based User Interface Simpler for end users Less risk for the business

Slide 21: What’s new in Siebel 8 for Public Sector? • Enhanced Case Management • Different Types of Case Management • Specialized for various parts of government • Social / Human Services • Law enforcement and homeland security • Revenue services Public SRM/ Financial HR & Payroll Case Constituent Sector Procurement Management Admin Management Service Analytics

Slide 22: Siebel’s Vertical Approach CRM is not a one-size fits all proposition

Slide 23: Siebel’s Vertical Approach CRM is not a one-size fits all proposition Industry nuances built into applications to lower TCO

Slide 24: Oracle Siebel CRM on demand Industry-specific CRM SaaS / hosted CRM Sales Marketing Service Built-in Contact Center Embedded Analytics with Built-in Data Warehouse Fast and easy CRM Customization, Integration deployment & Extensibility World-Class, Single-Vendor Hosting Infrastructure

Slide 25: Complementary CRM On Demand Hybrid On Premise

Slide 26: Integrated to Back Office Apps FUSION MIDDLEWARE Order Capture to Order Management CRM On Demand to Oracle E-Business Suite Hosted Call center for Oracle TeleService CONTACT ON DEMAND Hosted Call center for Peoplesoft Support and Helpdesk CONTACT ON DEMAND Financial Services Account Origination and Provisioning

Slide 27: Future Proofing CRM Standards Based Task Flows, Process Flows and Insight-Driven Dashboards via Analytics Technology Stack Fusion Native service Web Services SOA oriented Content Service Marketing Sales C/OM architecture Ongoing investments Customer, Product, Price Masters, Integration Self CRM ERP Legacy Service

Slide 28: Thank you for joining us for today’s Appcast Siebel 8.0 and the Value of Applications Unlimited with Ed Abbo For more information please visit: http://www.oracle.com/applications/crm/siebel