Siebel CRM Appcast

Today’s Topic Siebel 8.0 and the Value of Applications Unlimited with Ed Abbo Welcome to Oracle’s Appcast! Oracle AppCasts are online audio interviews with Oracle customers, partners, product and Industry experts, delivered via RSS podcasting www.oracle.com/appcasts

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Ed Abbo

Senior Vice President Application Development

Edward Abbo is responsible for the strategic direction and development of Oracle applications including:

Oracle E-Business Suite

PeopleSoft Enterprise

Siebel

JD Edwards

Prior to joining Oracle in 2006, he was senior vice president of technology and chief technology office for Siebel Systems.

The Transition to Oracle

Technology leadership

Infrastructure Hosting Integration Applications Consulting Services Oracle Grid Architecture Oracle Data Center Oracle Fusion Oracle Application Suite Oracle Consulting

The Transition to Oracle

Technology leadership

Application breadth and depth

Infrastructure Hosting Integration Applications Consulting Services Oracle Grid Architecture Oracle Data Center Oracle Fusion Oracle Application Suite Oracle Consulting

Oracle’s Siebel CRM Complete & Industry-Specific CRM Marketing/ Loyalty SFA Self Service PRM Incentive Comp Order Mgmt eBilling Call Center Field Service

Siebel CRM 8.0 > Proactive CRM

Empower Users

Provide proactive, real time insight at the moment of customer interaction through a flexible, role-based user interface

Enable Business Responsiveness

Enable the business to respond to ongoing business process changes and to directly improve the customer experience

Ensure Value

Provide choice by supporting multiple deployment options and ease of integration at the lowest cost

Applications Unlimited JD Edwards EnterpriseOne 8.12 Siebel 8.0 JD Edwards World A9.1 PeopleSoft 9.0 Oracle E-Business Suite 12

Applications Unlimited

Choice

Choice

Adopt Incrementally

Choice

Adopt Incrementally

Immediate Value

Choice

Adopt Incrementally

Immediate Value

Ongoing Commitment

Simplification for the End User

Task-Based User Interface

Industry Enhancements for 8.0 Public Sector Communications and Media Finance Life Sciences High Technology Insurance and Healthcare Travel Transportation and Hospitality Consumer Goods Energy Complex Manufacturing Retail Automotive

Business Agility Allowing the Business to Change the Business Process function getObject(obj) { var theObj; if(document.all) { if(typeof obj=="string") { return document.all(obj); } else { return obj.style; } } if(document.getElementById) { if(typeof obj=="string") { return document.getElementById(obj); } else { return obj.style; } } return null; }

Directed Work

Task Based User Interface

Simpler for end users

Less risk for the business

Enhanced Case Management

Different Types of Case Management

Specialized for various parts of government

Social / Human Services

Law enforcement and homeland security

Revenue services

What’s new in Siebel 8 for Public Sector? Case Management SRM/ Procurement HR & Payroll Admin Public Sector Analytics Constituent Service Financial Management

Siebel’s Vertical Approach

CRM is not a one-size fits all proposition

Siebel’s Vertical Approach

CRM is not a one-size fits all proposition

Industry nuances built into applications to lower TCO

Oracle Siebel CRM on demand

SaaS / hosted CRM

Fast and easy CRM deployment

Embedded Analytics with Built-in Data Warehouse Customization, Integration & Extensibility World-Class, Single-Vendor Hosting Infrastructure Built-in Contact Center Industry-specific CRM Sales Marketing Service

Complementary CRM On Demand On Premise Hybrid

Integrated to Back Office Apps Order Capture to Order Management CRM On Demand to Oracle E-Business Suite Hosted Call center for Oracle TeleService Hosted Call center for Peoplesoft Support and Helpdesk Financial Services Account Origination and Provisioning FUSION MIDDLEWARE CONTACT ON DEMAND CONTACT ON DEMAND

Future Proofing CRM Sales Web Services Customer, Product, Price Masters, Integration SOA Content Task Flows, Process Flows and Insight-Driven Dashboards via Analytics Fusion Standards Based Technology Stack Native service oriented architecture Ongoing investments Service Marketing C/OM Self Service CRM ERP Legacy

For more information please visit: http://www.oracle.com/applications/crm/siebel Thank you for joining us for today’s Appcast Siebel 8.0 and the Value of Applications Unlimited with Ed Abbo