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Presentation by Tamarah Flett, E-Comm 911, regarding Township of Langley 911 dispatch services. Township Council, Monday, Oct. 26, 2009.

Presentation by Tamarah Flett, E-Comm 911, regarding Township of Langley 911 dispatch services. Township Council, Monday, Oct. 26, 2009.

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Transcript

  • 1. Township of Langley Ken Shymanski President and CEO October 26, 2009
  • 2. Looking back… looking forward Regional 9-1-1 Answer Point Emergency Dispatch (police and fire) Wide-Area Radio System slide 2 www.ecomm911.ca
  • 3. Services provided to Langley 9-1-1 call answer Wide-Area Radio ( Langley RCMP) slide 3 www.ecomm911.ca
  • 4. 2008 Performance Results 9-1-1 – Volume: 3,000 9-1-1 calls each day – Service Level: 95% answered in five seconds or less – Technology Uptime: 100% – Public Confidence: 80% Dispatch – Emergency Calls: 1,100 each day (E-Comm police & fire customers) – Non-emergency Calls: 1,000 each day (E-Comm police customers) – Technology Uptime: 99.99% – Customer Satisfaction*: 71% Wide-Area Radio System – Volume: 10 million transmissions each month – System Reliability: 99.51% – Grade of Service: 0.04% – Customer Satisfaction*: 78% *2007 Survey slide 4 www.ecomm911.ca
  • 5. 911 Call Volume and Service Levels (2008-2009) 100,000 100% 95,000 95% 90,000 85,000 90% Service Level Call Volume 80,000 75,000 85% 70,000 80% 65,000 60,000 75% 55,000 50,000 70% Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09 Jun-09 Jul-09 Aug-09 Sep-09 911 Call Volume 84,705 84,408 80,174 83,510 76,888 70,937 78,559 79,814 87,659 91,303 94,160 96,298 89,720 Service Level % 98% 97% 97% 98% 98% 96% 96% 95% 94% 93% 96% 96% 96% 9-1-1 Target Service level 95% slide 5 www.ecomm911.ca
  • 6. Radio Results (September 2008 - July 2009) Industry Canada Grade of Service Standard: < 3% E-Comm Grade of Service Actual: 0.0595% Better than Industry Canada standard E-Comm Radio System Availability Target: 99.96% E-Comm Radio System Availability Actual: 99.9954% Better than target slide 6 www.ecomm911.ca
  • 7. Radio Customers - Police slide 7 www.ecomm911.ca
  • 8. Radio Customers - Fire slide 8 www.ecomm911.ca
  • 9. Future Directions Business Growth – Radio & Dispatch Operational Excellence – Wireless Phase II – 2010 Olympic Winter and Paralympic Games People & Public Safety Leadership – Public Safety Advocacy slide 9 www.ecomm911.ca
  • 10. slide 10 www.ecomm911.ca