Unified Communications Development for Non-Professional Developers

Unified Communications Development for Non-Professional Developers
Joachim Farla [MVP]
Infrastructure Specialist e-office
Joachim.farla@e-office.com
Twitter: twitter.com/joafar
Michiel van Oudheusden
Software Architect e-office
Michiel.van.Oudheusden@e-office.com
Twitter: twitter.com/mivano

Agenda
The Unified Communications Platform
Microsoft® Exchange Scenarios
Windows PowerShell™
Exchange Web Services Managed API
Microsoft® Office Communications Server Scenarios
Speech Portal
Presence-Aware Multi-Channel Notifications
Communications Server WebChat as a Service

Unified Communications Platform

Old Telecommunications World
Many heterogeneous, proprietary systems
Many “islands” of communications
Closely tied to hardware
Hard to integrate
Multitude of client computers
No or limited public APIs
Hard to customize
Hard to extend
Requiring specialized resources
For development
For maintenance
EnterpriseTelephony
Voice Mail
VideoConference
AudioConference
WebConference
InstantMessaging

Microsoft Unified Communications
Increased productivity through communications convergence
Single Identity
Single Inbox
ApplicationSharing
Calendaring
E-Mail
Inbox
Presence
Audio / VideoConferencing
EnterpriseTelephony
Instant Messaging
Voice Mail
Familiar Platform
Familiar Infrastructure
WebConferencing
ContactManagement

What Are Communications-EnabledBusiness Processes (CEBP)?
Contextual Collaboration
On the desktop – person to person
Streamline Communications
“Enhanced Presence”
“Click to Communicate”
Communications Context
Business Process Communications
In the middle-tier – machine to person
Cut Down Human Latency
Notifications and Alerts
Outbound Calls
Role Agents
Anywhere Information Access
Anywhere, any device – person to machine
Extend the Reach of the Application
Query-Response Bots
Interactive Voice Response

Main CEBP Drivers
Economics
Cost Savings
Lower Cost of Entry
Efficiency
Optimized Business Processes
Capitalize on the Community
Ease
Communicate from Within Your Application
Enhance Collaboration Through Communications

ExchangeExtensibility

Exchange Web Services APIs
The Exchange Developer Platform
API for interacting with Mailbox Content
E-Mail, Calendaring, Tasks, Contacts
Mailbox Autodiscovery
Authentication and Login
Delegation and Impersonation
Change Notifications
User and Application Settings Configuration
Content, Management, Control
Windows PowerShell APIs
API for Exchange Management
Mailbox creation
Server Configuration
Resource Management
Transport APIs
API for controlling the flow of content
Access to message properties and content in transport

demonstration one
Windows PowerShell in Microsoft® Exchange 2010

2010 Release of Exchange Web Services
Rich Platform Experience
Enables full client functionality
Application logic consistent with Microsoft® Office Outlook®
Easy to Use
The Microsoft® .NET Framework-based EWS Managed API
Full support of Microsoft®Visual Studio®
Online-Ready
Single API for Server and Online
NEW

EWS Functionality Enhancements
NEW
Exchange Web Services Managed API 1.0
Exchange 2010 Exchange Web Services API
Exchange 2010
NEW
MailTips information
Full Private Distribution List support
Get Service Configuration
User Configuration Objects
Folder Associated Items (FAIs)
Unified Messaging (exposed through the EWS endpoint)
SOAP-based AutoDiscover
Message tracking
Windows Live ID integration
Contact and Calendar folder sharing
Enhanced Time Zone support
Room resource availability information
Indexed Search
Dumpster Access
Exchange Server 2007 SP1
Delegate management
Folder permissions
Public folders
Post items
Id conversion
Microsoft® Exchange Server 2007
Full access to items, folders and attachments:
Create
Get
Update
Delete
Availability
OOF settings
Notifications
Synchronization
Name Resolution
Distribution Lists Expansion
Search

Sample Application Models Using EWS
Client Applications
Like:
E-mail Clients
Microsoft® Office Outlook®
Microsoft®Entourage®
Free/Busy
Microsoft®Office Communicator
Portal Applications
Like:
Web Parts
Shared Calendar Views
5 Most Recent E-mails
PIM Systems
Course Management
Room Availability
Service Applications
Like:
Synchronization
CRM Contact Synchronization
Notifications
Auto-Scheduler Applications
Mailer Applications

Client Applications
Entourage 2008
Entourage 2008 - www.microsoft.com/mac/products/entourage2008/

Portal Applications
Conference Room Booking Application

Service Applications
Conference Room Appointment Display

demonstration two
EWS Managed API

Office Communications Extensibility

Client-Side Extensibility
Embed Communicator in your application
Controls for
Presence, Contact Lists, and Search
Conversation Launch Actions
Add Contextual Communications
Provide Application Context with the Conversation Invite
Pass the ContactID to your application
Embed the Conversation Window in your app
Extend Communicator with your application
Communicator Extension Window
Contact Card Extension
Custom menus
Contact Card extensible tabs
Build your own Client User Interface
Kiosk
Customize the Toast

Presence enhanced application

hostedbye-office
HTTP(80)
5060(TCP)
Hosted OCS R2 e-office
anonymous visitor starts a webchat conversation
the webchat client connects via Silverlight/JavasSript
5061(MTLS)
hosted OCS R2 Edge e-office
hosted service e-office
customer environment
5061(TLS)
5061(MTLS)
on-premises OCS R2 Home
on-premises OCS R2 Edge
contact group
depending on presence status the server chooses the available contact
specialists manage their presence, receive messages and respond

Server-Side ExtensibilityCommon UC Managed API Application Scenarios
High Volume Notifications systems that
deliver via Instant Message or telephone
Help desk applications that
use Web Chat, Instant Messaging, or the telephone
use Query Response bots to automate routine questions
use Role Agents to smartly route your customers to the right agent
Contact Center applications such as
Automatic Call Distributors
Interactive Voice Response systems with speech technology
Music on hold
Back-to-Back User Agents to mask the identity of agents
Call Recording systems to store conversations
Automatic dialers for interactive surveys
Conferencing Portals that
Schedule conferencing resources
Enable a Virtual Lobby in which conference participants
Offer an infrastructure for recording conference calls
Gateways that
Bridge OCS infrastructure with other networks
Enable Federation with other presence aware systems
Publish and subscribe to presence attributes of users
Your Application
Your Application
Your Application
UC Workflow Activities
UCMA 2.0 Collaboration API
Web Services
UC Workflow API
UCMA 2.0 Server Speech API
Media Stack
SIP Signaling Stack
Unified Communications Managed API 2.0
ASR Engine
TTS Engine
Windows Server
Windows Server
Windows Server

demonstration
Speech Portal

Multi-Channel Customer Interaction
Back Office
PSTN/Internet
Intranet/Internet
Voice Search
Web
Social Networking
Speech/DTMF
Email
Telephony
Instant Messaging
Email
Audio Conferencing
Web Conferencing
Application Sharing
Search
Content Management
Wikis
Communities
IIS Server
Contact Center
Exchange Server
Web Search
Web
Email
Web Chat
Telephony
Instant Messaging
Email
Audio Conferencing
Web Conferencing
Application Sharing
Search
Content Management
Wikis
Communities
Data Center
Communications Server
Inbound
Speech/DTMF
OutboundSpeech/DTMFVoice Mail
Fax
SQL Server
SharePoint Server
Dynamics CRM
Exchange Server
Office Communications Server
Unified CommunicationsApplication Server
Tellme / IVR

demonstration three
Presence-Aware Multi-Channel Notification

Call to Action

GotUC.net Developer Sandbox
Microsoft UC setup
Microsoft Office Communications Server 2007 R2
Microsoft Exchange Server 2010
Two User Accounts
Personal Account
Personal Bot Account
Forums
Staffed by the UC Developer Community

Resources
Download the Exchange 2010 EWS Managed API 1.0http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=c3342fb3-fbcc-4127-becf-872c746840e1
Visit the Microsoft Unified Communications Developer Portalhttp://msdn.microsoft.com/uc
Visit the Microsoft Exchange Developer Centerhttp://msdn.microsoft.com/exchange
Visit the Microsoft Office Communications Developer Portalhttp://msdn.microsoft.com/ocdev
Join the UC Developer Community and Sign-up for the Dev Sandbox!http://gotuc.net

Community Resources
Unified Communications Virtual User Grouphttp://ucvug.org (USA) and http://ucvug.nl (Dutch)
Unified Communications UC Weblog Netherlandshttp://unified-communications.blogspot.com
Unified Communications Assistant (provided by UCVUG.nl)http://unified-communications.blogspot.com/2010/02/uc-assistant-session-1-planned-for-2502.html

Required Slide
© 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Unified Communications Development for Non-Professional Developers

by Joachim Farla on Feb 23, 2010

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Unified Communications Development for Non-Professional Developers — Presentation Transcript