Communications Server 14 First Look


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Communications Server 14 First Look

  1. 1. Communications Server “14” First Look<br />
  2. 2. Agenda<br />Introduction<br />First look at Communicator “14”<br />Voice Capabilities and Interoperability<br />Developer Platform enhancements<br />For more information<br />
  3. 3. Evolution of Communications<br />Network-Driven Communications<br />1837<br />1984<br />1900<br />1962<br />1876<br />2001<br />1925<br />Software-Driven Communications<br />
  4. 4. Future of Communications<br />E-mail and<br />Calendaring<br />Web<br />Conferencing <br />Video<br />Conferencing <br />InstantMessaging<br />AudioConferencing<br />Telephony<br />Voicemail<br />Enterprise Communications Today<br />InstantMessaging<br />Telephony and<br />Voicemail<br />Unified Conferencing: Audio, Video, Web<br />E-mail/Calendaring<br />UserExperience<br />User<br />Experience<br />User Experience<br />User<br />Experience<br />User Experience<br />User<br />Experience<br />User Experience<br />Unified Presence, Inbox <br /> and Contact Store<br />Authentication<br />Administration<br />Storage<br />Compliance<br />Authentication<br />Administration<br />Storage<br />Authentication<br />Administration<br />Storage<br />Authentication<br />Administration<br />Storage<br />Authentication<br />Administration<br />Storage<br />Authentication<br />Administration<br />Storage<br />Authentication<br />Administration<br />Storage<br />Authentication<br />Administration<br />Storage<br />
  5. 5. How is Microsoft UC different?The era of ‘mainframe economics’ in communications is over<br />ISV ecosystem - Business Process Integration<br />Extensible communications platformOpen platform where a vibrant partner ecosystem can innovate<br />Increased value for IT professionalsOpen, horizontal, multi-vendor PC-like business modelStandard based interoperability with existing infrastructureOpportunities for partnersPlatform and standard based services<br />Rich User Experience + Client API<br />Unified Messaging<br />Audio/PSTN <br />Conferencing<br />E-mail<br />Web<br />Conferencing<br />Persistent Chat<br />Enterprise<br />Telephony<br />Instant Messaging<br />Video<br />Conferencing<br />Unified Management<br />UCMA – Open Development Platform<br />Presence, SIP, Media<br />Active Directory, Security, Policies<br />Third party end points and devices<br />Off the shelf third party servers and OIP qualified HW<br />
  6. 6. From LCS 2003 to OCS 2007 R2<br />One strategy, one core team – stepwise build-up, fast cycles<br />5 versions already delivered in 6 years:<br />LCS 2003 [2003]: built SIP/SIMPLE infrastructure for IM and presence (standalone server)<br />LCS 2005 [2005]: introduced highly available pools<br />LCS 2005 SP1 [2006]: brought in high scale, federation, PBX interop…<br />OCS 2007 [2007]: applied these core capabilities to more than just IM, with audio, video and web – peer to peer and multiparty; and UCMA platform<br />OCS 2007 R2 [2009]: rich voice features, mobile clients, platform enhancements…<br />Double digits growth every year for last three years<br />More than 70% of Fortune 100<br />
  7. 7. Main investments in OCS 2007 R2<br />Infrastructure:<br />64 bits OS<br />Windows Server 2008<br />SQL Server 2008<br />CDR, monitoring, archiving improvements<br />Simplified topologies, more roles but less servers<br />Improvement of edge roles<br />CWA: deskshare, call-me-back<br />Code Gallery: webservice built on top of the managed API<br />Collaboration:<br />PSTN audio conferencing bridge with PIN (incl. strong authentication)<br />HD and VGA video<br />Persistent group chat<br />P2P and multiparty RDP desk sharing<br />Presence federation with Cisco, IBM<br />Video interop (HP, Polycom, Tandberg…)<br />XMPP gateway<br />Voice/telephony:<br />Faster call setup, improved media stack, lower latency, standard conforming CNG<br />G.711 to Mediation Server on LAN<br />Direct SIP to IP-PBX<br />Media resiliency on signaling loss<br />Team calls, hunt groups, basic ACD with music on hold and IVR<br />Boss-Admin scenarios, call delegation, admin and attendant console<br />SIP trunking to carriers<br />Mobility:<br />Fixed mobile convergence: single number, single voice mail<br />Performance improvements<br />Support for variety of device platforms<br />Platform:<br />First platform w/ Signaling, Media and Speech<br />Workflow integration<br />
  8. 8. Agenda<br />Introduction<br />First look at Communicator “14”<br />Voice Capabilities and Interoperability<br />Developer Platform enhancements<br />For more information<br />
  9. 9. Next Generation CommunicationsFind and connect with the right people<br />Communicator “14”<br /><ul><li> Connecting with anyone
  10. 10. Connecting with everything you need
  11. 11. Connecting from wherever you are</li></li></ul><li>Next Generation CommunicationsFind and connect with the right people<br />Skill Search<br /><ul><li>Keyword search
  12. 12. Based on information in SharePoint
  13. 13. Searches on skills, projects, interests </li></li></ul><li>Next Generation CommunicationsCommunicate from familiar Office applications<br />Efficient Voice Mail<br /><ul><li> Automatic indexed transcription
  14. 14. Multiple language support
  15. 15. Callback or send message</li></li></ul><li>Next Generation CommunicationsFind and connect with the right people<br />Contact Card<br /><ul><li> Outlook and Communicator
  16. 16. Organization chart view
  17. 17. May be pinned to desktop</li></li></ul><li>Next Generation CommunicationsFind and connect with the right people<br />Location<br /><ul><li> Auto-detected or user entered
  18. 18. Visible by others unless disabled via privacy settings
  19. 19. Used for Enhanced 9-1-1</li></li></ul><li>Agenda<br />Introduction<br />First look at Communicator “14”<br />Voice Capabilities and Interoperability<br />Developer Platform enhancements<br />For more information<br />
  20. 20. Critical Voice Feature Coverage in “14”<br />Building on a robust foundation<br />14 Delivers (2H 2010):<br /><ul><li>Enhanced 9-1-1 for North America
  21. 21. Survivable Branch Appliances
  22. 22. Call Admission Control
  23. 23. More & cheaper phone models
  24. 24. Call Park, Malicious Call Trace, and other features
  25. 25. Additional data center survivability options</li></ul>OCS 2007 R2<br /><ul><li>Single Number reach
  26. 26. Attendant Console
  27. 27. Response Groups
  28. 28. SIP Trunking
  29. 29. Dial-in audio conferencing
  30. 30. Higher def video
  31. 31. Workflow activities for UC</li></ul>OCS 2007<br /><ul><li> “Anywhere Access”
  32. 32. IM & Rich Presence
  33. 33. Most common voice features
  34. 34. Unified messaging
  35. 35. Audio and video conferencing
  36. 36. Desktop integration</li></li></ul><li>Enterprise voiceConnecting from anywhere<br />Call Admission Control<br />E-911 <br />Branch Availability<br /><ul><li>Emergency call and location conveyed from via centralized SIP trunk to 3rd party partner for PSAP routing
  37. 37. No P-ANIs required
  38. 38. Integrated Location Information Server (LIS)
  39. 39. Locations can be based on subnet, switch, port, WiFi access point
  40. 40. Mobility fully supported, for hard phones and soft phones
  41. 41. Survivable Branch Appliance (SBA) from multiple suppliers
  42. 42. Includes gateway and software in an appliance form factor
  43. 43. If WAN fails, branch clients use PSTN gateway in appliance for calls
  44. 44. If appliance fails, branch clients use data center as backup
  45. 45. Automatic failover and failback
  46. 46. Fully Configurable with locations, topology, links, and limits for voice & video
  47. 47. Dynamically enforced with full path assessed at session initiation
  48. 48. If session would exceed limits, re-route or failure
  49. 49. Voice calls may be re-routed to the PSTN
  50. 50. May use different links for voice and video if desired; e.g., re-route video over Internet</li></li></ul><li>Voice Features Disclosure at VoiceCon<br />VoiceCon IP-PBX RFP<br />Partner Announcements<br />Annual session includes full written response to mock IP Telephony RFP, including list and budgetary pricing<br />Microsoft participated in 2010 session with traditional PBX and IP PBX vendors<br />Full Microsoft written response is available by clicking “Learn More” at<br />Microsoft response included full UC capabilities, not just VoIP, plus partner IP phones for all users specified, and was still shown to be the most cost effective<br />Replacing half of the IP phones with USB devices results in an additional 20% reduction in total system purchase cost<br />Full Microsoft RFP response available for download. See “For Additional Information”<br />Audiocodes, Dialogic, Ferrari, HP, and NET: Survivable Branch Appliances<br /><ul><li>Local telephony in event of WAN outage
  51. 51. Many supporting upgrades from existing qualified products</li></ul>Aastra and Polycom: Optimized IP Phones<br /><ul><li>Common area and knowledge worker
  52. 52. Conference room (Polycom only)</li></ul>Connexon and Intrado: E-911 Routing<br />Quest and NICE Systems: Call accounting and recording<br />SIP Trunking Announcements: Currently 10 qualified vendors including Verizon, Swisscom, Sprint, and Global Crossing<br />
  53. 53. W14 ‘Optimized for’ IP Phones<br />Price<br />High<br />OPTIMIZED FOR<br />Microsoft®Office Communicator<br />Polycom CX3000<br />Polycom CX700¹<br />Mid<br />Polycom CX600<br />Aastra6721 iP<br />Polycom CX500<br />Aastra6725 iP<br />Location<br />Office desk<br />(Low)<br />Office desk<br />(High)<br />Common Area<br />Conference Room<br />– Will be available in W14<br />1 – Last update<br />
  54. 54. Architectural Enhancements<br />Streamlined server deployment<br />Eliminated need for standalone mediation<br />Co-location of all server roles except monitoring<br />Data center disaster recovery options<br />Single pool split across separate data centers<br />Automatic failover to secondary data center<br />Multi-level monitoring and alerting<br />Hardware and software component<br />Pool level via synthetic transactions<br />End to end service level<br />
  55. 55. PBX InteroperabilityFor Customers not yet ready to replace PBX<br />VOICE<br />OCS user<br />PBX user<br />VOICE<br />OCS voice networks with any PBX<br />Direct SIP for signaling <br />G.711 & other standard codecs<br />CONFERENCING<br />OCS conferencing connects to any PBX<br />Direct SIP for signaling <br />G.711 & other standard codecs<br />PRESENCE<br />OCS presence is available to any PBX<br />SIP verbs to get and set presence<br />OCS<br />PBX<br />Direct SIP<br />CONFERENCING<br />PBX user w/ OCS conf<br />OCS<br />PBX<br />Direct SIP<br />PRESENCE<br />PBX user w/ OCS IM/P<br />SIP <br />get and set<br />OCS<br />PBX<br />Note: Voice and conferencing via certified gateway if PBX does not natively support Direct SIP<br />
  56. 56. PBX Interoperability<br />Streamlining Unified Conferencing for PBX phone users<br />PBX phone automatically called upon meeting join<br />
  57. 57. PBX Interoperability<br />Common Options Chosen by Customers<br />
  58. 58. Agenda<br />Introduction<br />First look at Communicator “14”<br />Voice Capabilities and Interoperability<br />Developer Platform enhancements<br />For more information<br />
  59. 59. Developer PlatformIntegrateCommunicatorexperiencesintoapplications <br />Drag and Drop UI controls<br /><ul><li>Silverlight & WPF support
  60. 60. Find/Browse people
  61. 61. View availability, photo, location
  62. 62. Check contact card
  63. 63. Click to communicate</li></li></ul><li>Developer PlatformMake conversations contextual<br />Links and data sent with invite<br /><ul><li> Link displayed in conversation history
  64. 64. Click to browse to same URL or launch same program.
  65. 65. View contextual data directly</li></li></ul><li>Developer PlatformExtend the Communicator experience<br />Communicator extension points<br />Your Silverlight application can run here and have API access to the conversation<br /><ul><li> Host and run custom apps in:
  66. 66. Conversation window extension
  67. 67. Contact Card extension
  68. 68. Extend menus to launch custom apps</li></li></ul><li>For More Information<br />Evaluate communications investments holistically<br /><ul><li>Messaging, telephony, IM, audio, video, and web conferencing
  69. 69. Single identity and managed directory
  70. 70. Put the person at the center of your focus</li></ul>Additional resources<br />Microsoft Communications Server “14” First Look<br /><br />Partner Announcement Overview and links<br /><br />Microsoft RFP Response download available from the “Learn More” page <br /><br />Attend Tech Ed<br />
  71. 71. © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.<br />The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.<br />
  72. 72. Reference: Sample R2 Customers<br />