Communications Server 14 First Look

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UCVUG Q2 Meeting (Session 1) - Ilse van Criekinge (MSFT)

UCVUG Q2 Meeting (Session 1) - Ilse van Criekinge (MSFT)

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  • 1. Communications Server “14” First Look
  • 2. Agenda
    Introduction
    First look at Communicator “14”
    Voice Capabilities and Interoperability
    Developer Platform enhancements
    For more information
  • 3. Evolution of Communications
    Network-Driven Communications
    1837
    1984
    1900
    1962
    1876
    2001
    1925
    Software-Driven Communications
  • 4. Future of Communications
    E-mail and
    Calendaring
    Web
    Conferencing
    Video
    Conferencing
    InstantMessaging
    AudioConferencing
    Telephony
    Voicemail
    Enterprise Communications Today
    InstantMessaging
    Telephony and
    Voicemail
    Unified Conferencing: Audio, Video, Web
    E-mail/Calendaring
    UserExperience
    User
    Experience
    User Experience
    User
    Experience
    User Experience
    User
    Experience
    User Experience
    Unified Presence, Inbox
    and Contact Store
    Authentication
    Administration
    Storage
    Compliance
    Authentication
    Administration
    Storage
    Authentication
    Administration
    Storage
    Authentication
    Administration
    Storage
    Authentication
    Administration
    Storage
    Authentication
    Administration
    Storage
    Authentication
    Administration
    Storage
    Authentication
    Administration
    Storage
  • 5. How is Microsoft UC different?The era of ‘mainframe economics’ in communications is over
    ISV ecosystem - Business Process Integration
    Extensible communications platformOpen platform where a vibrant partner ecosystem can innovate
    Increased value for IT professionalsOpen, horizontal, multi-vendor PC-like business modelStandard based interoperability with existing infrastructureOpportunities for partnersPlatform and standard based services
    Rich User Experience + Client API
    Unified Messaging
    Audio/PSTN
    Conferencing
    E-mail
    Web
    Conferencing
    Persistent Chat
    Enterprise
    Telephony
    Instant Messaging
    Video
    Conferencing
    Unified Management
    UCMA – Open Development Platform
    Presence, SIP, Media
    Active Directory, Security, Policies
    Third party end points and devices
    Off the shelf third party servers and OIP qualified HW
  • 6. From LCS 2003 to OCS 2007 R2
    One strategy, one core team – stepwise build-up, fast cycles
    5 versions already delivered in 6 years:
    LCS 2003 [2003]: built SIP/SIMPLE infrastructure for IM and presence (standalone server)
    LCS 2005 [2005]: introduced highly available pools
    LCS 2005 SP1 [2006]: brought in high scale, federation, PBX interop…
    OCS 2007 [2007]: applied these core capabilities to more than just IM, with audio, video and web – peer to peer and multiparty; and UCMA platform
    OCS 2007 R2 [2009]: rich voice features, mobile clients, platform enhancements…
    Double digits growth every year for last three years
    More than 70% of Fortune 100
  • 7. Main investments in OCS 2007 R2
    Infrastructure:
    64 bits OS
    Windows Server 2008
    SQL Server 2008
    CDR, monitoring, archiving improvements
    Simplified topologies, more roles but less servers
    Improvement of edge roles
    CWA: deskshare, call-me-back
    Code Gallery: webservice built on top of the managed API
    Collaboration:
    PSTN audio conferencing bridge with PIN (incl. strong authentication)
    HD and VGA video
    Persistent group chat
    P2P and multiparty RDP desk sharing
    Presence federation with Cisco, IBM
    Video interop (HP, Polycom, Tandberg…)
    XMPP gateway
    Voice/telephony:
    Faster call setup, improved media stack, lower latency, standard conforming CNG
    G.711 to Mediation Server on LAN
    Direct SIP to IP-PBX
    Media resiliency on signaling loss
    Team calls, hunt groups, basic ACD with music on hold and IVR
    Boss-Admin scenarios, call delegation, admin and attendant console
    SIP trunking to carriers
    Mobility:
    Fixed mobile convergence: single number, single voice mail
    Performance improvements
    Support for variety of device platforms
    Platform:
    First platform w/ Signaling, Media and Speech
    Workflow integration
  • 8. Agenda
    Introduction
    First look at Communicator “14”
    Voice Capabilities and Interoperability
    Developer Platform enhancements
    For more information
  • 9. Next Generation CommunicationsFind and connect with the right people
    Communicator “14”
    • Connecting with anyone
    • 10. Connecting with everything you need
    • 11. Connecting from wherever you are
  • Next Generation CommunicationsFind and connect with the right people
    Skill Search
    • Keyword search
    • 12. Based on information in SharePoint
    • 13. Searches on skills, projects, interests
  • Next Generation CommunicationsCommunicate from familiar Office applications
    Efficient Voice Mail
    • Automatic indexed transcription
    • 14. Multiple language support
    • 15. Callback or send message
  • Next Generation CommunicationsFind and connect with the right people
    Contact Card
    • Outlook and Communicator
    • 16. Organization chart view
    • 17. May be pinned to desktop
  • Next Generation CommunicationsFind and connect with the right people
    Location
    • Auto-detected or user entered
    • 18. Visible by others unless disabled via privacy settings
    • 19. Used for Enhanced 9-1-1
  • Agenda
    Introduction
    First look at Communicator “14”
    Voice Capabilities and Interoperability
    Developer Platform enhancements
    For more information
  • 20. Critical Voice Feature Coverage in “14”
    Building on a robust foundation
    14 Delivers (2H 2010):
    • Enhanced 9-1-1 for North America
    • 21. Survivable Branch Appliances
    • 22. Call Admission Control
    • 23. More & cheaper phone models
    • 24. Call Park, Malicious Call Trace, and other features
    • 25. Additional data center survivability options
    OCS 2007 R2
    • Single Number reach
    • 26. Attendant Console
    • 27. Response Groups
    • 28. SIP Trunking
    • 29. Dial-in audio conferencing
    • 30. Higher def video
    • 31. Workflow activities for UC
    OCS 2007
    • “Anywhere Access”
    • 32. IM & Rich Presence
    • 33. Most common voice features
    • 34. Unified messaging
    • 35. Audio and video conferencing
    • 36. Desktop integration
  • Enterprise voiceConnecting from anywhere
    Call Admission Control
    E-911
    Branch Availability
    • Emergency call and location conveyed from via centralized SIP trunk to 3rd party partner for PSAP routing
    • 37. No P-ANIs required
    • 38. Integrated Location Information Server (LIS)
    • 39. Locations can be based on subnet, switch, port, WiFi access point
    • 40. Mobility fully supported, for hard phones and soft phones
    • 41. Survivable Branch Appliance (SBA) from multiple suppliers
    • 42. Includes gateway and software in an appliance form factor
    • 43. If WAN fails, branch clients use PSTN gateway in appliance for calls
    • 44. If appliance fails, branch clients use data center as backup
    • 45. Automatic failover and failback
    • 46. Fully Configurable with locations, topology, links, and limits for voice & video
    • 47. Dynamically enforced with full path assessed at session initiation
    • 48. If session would exceed limits, re-route or failure
    • 49. Voice calls may be re-routed to the PSTN
    • 50. May use different links for voice and video if desired; e.g., re-route video over Internet
  • Voice Features Disclosure at VoiceCon
    VoiceCon IP-PBX RFP
    Partner Announcements
    Annual session includes full written response to mock IP Telephony RFP, including list and budgetary pricing
    Microsoft participated in 2010 session with traditional PBX and IP PBX vendors
    Full Microsoft written response is available by clicking “Learn More” at http://www.microsoft.com/communicationsserver
    Microsoft response included full UC capabilities, not just VoIP, plus partner IP phones for all users specified, and was still shown to be the most cost effective
    Replacing half of the IP phones with USB devices results in an additional 20% reduction in total system purchase cost
    Full Microsoft RFP response available for download. See “For Additional Information”
    Audiocodes, Dialogic, Ferrari, HP, and NET: Survivable Branch Appliances
    • Local telephony in event of WAN outage
    • 51. Many supporting upgrades from existing qualified products
    Aastra and Polycom: Optimized IP Phones
    • Common area and knowledge worker
    • 52. Conference room (Polycom only)
    Connexon and Intrado: E-911 Routing
    Quest and NICE Systems: Call accounting and recording
    SIP Trunking Announcements: Currently 10 qualified vendors including Verizon, Swisscom, Sprint, and Global Crossing
  • 53. W14 ‘Optimized for’ IP Phones
    Price
    High
    OPTIMIZED FOR
    Microsoft®Office Communicator
    Polycom CX3000
    Polycom CX700¹
    Mid
    Polycom CX600
    Aastra6721 iP
    Polycom CX500
    Aastra6725 iP
    Location
    Office desk
    (Low)
    Office desk
    (High)
    Common Area
    Conference Room
    – Will be available in W14
    1 – Last update
  • 54. Architectural Enhancements
    Streamlined server deployment
    Eliminated need for standalone mediation
    Co-location of all server roles except monitoring
    Data center disaster recovery options
    Single pool split across separate data centers
    Automatic failover to secondary data center
    Multi-level monitoring and alerting
    Hardware and software component
    Pool level via synthetic transactions
    End to end service level
  • 55. PBX InteroperabilityFor Customers not yet ready to replace PBX
    VOICE
    OCS user
    PBX user
    VOICE
    OCS voice networks with any PBX
    Direct SIP for signaling
    G.711 & other standard codecs
    CONFERENCING
    OCS conferencing connects to any PBX
    Direct SIP for signaling
    G.711 & other standard codecs
    PRESENCE
    OCS presence is available to any PBX
    SIP verbs to get and set presence
    OCS
    PBX
    Direct SIP
    CONFERENCING
    PBX user w/ OCS conf
    OCS
    PBX
    Direct SIP
    PRESENCE
    PBX user w/ OCS IM/P
    SIP
    get and set
    OCS
    PBX
    Note: Voice and conferencing via certified gateway if PBX does not natively support Direct SIP
  • 56. PBX Interoperability
    Streamlining Unified Conferencing for PBX phone users
    PBX phone automatically called upon meeting join
  • 57. PBX Interoperability
    Common Options Chosen by Customers
  • 58. Agenda
    Introduction
    First look at Communicator “14”
    Voice Capabilities and Interoperability
    Developer Platform enhancements
    For more information
  • 59. Developer PlatformIntegrateCommunicatorexperiencesintoapplications
    Drag and Drop UI controls
    • Silverlight & WPF support
    • 60. Find/Browse people
    • 61. View availability, photo, location
    • 62. Check contact card
    • 63. Click to communicate
  • Developer PlatformMake conversations contextual
    Links and data sent with invite
    • Link displayed in conversation history
    • 64. Click to browse to same URL or launch same program.
    • 65. View contextual data directly
  • Developer PlatformExtend the Communicator experience
    Communicator extension points
    Your Silverlight application can run here and have API access to the conversation
    • Host and run custom apps in:
    • 66. Conversation window extension
    • 67. Contact Card extension
    • 68. Extend menus to launch custom apps
  • For More Information
    Evaluate communications investments holistically
    • Messaging, telephony, IM, audio, video, and web conferencing
    • 69. Single identity and managed directory
    • 70. Put the person at the center of your focus
    Additional resources
    Microsoft Communications Server “14” First Look
    http://www.microsoft.com/communicationsserver/
    Partner Announcement Overview and links
    http://blogs.technet.com/uc/archive/2010/03/23/partners-announce-solutions-to-complement-microsoft-communications-server-14.aspx
    Microsoft RFP Response download available from the “Learn More” page
    http://www.microsoft.com/communicationsserver/
    Attend Tech Ed
  • 71. © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
    The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
  • 72. Reference: Sample R2 Customers