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Closing the Policy/Delivery Gap (with Design)
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Closing the Policy/Delivery Gap (with Design)

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Closing lightning talk at Ottawa DesignMeets...PublicPolicy event on November 11, 2013. See http://designmeets.ca

Closing lightning talk at Ottawa DesignMeets...PublicPolicy event on November 11, 2013. See http://designmeets.ca

Published in Design , Technology , News & Politics
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  • 1. Closing the Policy/Delivery Gap Jess McMullin | Centre for Citizen Experience @jessmcmullin DesignMeets…Public Policy | Ottawa | November 11, 2013 #designmeets #citx 1
  • 2. Hey!! 2
  • 3. The gap between policy & delivery 3
  • 4. 87% Of policymakers felt that their policies were not implemented in the way that they had envisioned or intended. 4
  • 5. I have a confession… 5
  • 6. I made that stat up. 6
  • 7. Based on dozens of conversations… 7
  • 8. Policy in the world is implementation 8
  • 9. Policymaking disconnect from the frontline. + Frontline lack of understanding of policy intent. 9
  • 10. Design can help bridge the policy / delivery gap. 10
  • 11. Policymaking is a design process. 11
  • 12. Service Architecture 12
  • 13. Service Architecture Framework 13
  • 14. Service Architecture vs. Form Function Framing 14
  • 15. Design+Policy Activities: Facilitate Collaborate Innovate Communicate Evaluate 15
  • 16. Design Methods for Policy Field research Codesign Prototyping Visualization Meaningful Measures 16
  • 17. Thank you! Merci Beaucoup! Jess McMullin The Centre for Citizen Experience @jessmcmullin Jess AT ctzn DOT ca http://citizenexperience.com (.org coming soon)