Business Builder For Cloud Services Small Business

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This is a excellent executive primer on becoming a cloud partner with Microsoft and how to service SMB organizations.

This is a excellent executive primer on becoming a cloud partner with Microsoft and how to service SMB organizations.

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  • 1. Business Builder forCloud ServicesPartner Opportunities inthe Small Business Market(1-200 Employees)This guide is primarily for partners that serve small-business This guide includes business opportunities for the followingcustomers with: Microsoft cloud services:• Partner-serviced IT (no internal IT staff) • Basic online business productivity services • Windows Intune • Hosted versions of Microsoft Exchange • 1-200 employees such as email, voice, storage, customer • Microsoft Exchange Online, Microsoft Server, Microsoft SharePoint Server, and relationship management (CRM), accounting, SharePoint Online, Microsoft Office Microsoft Office Communications Server• Limited IT security/identity management and tax services. Communications Online, and Microsoft Office • Windows Azure, Microsoft SQL Azure, and • A limited web presence • Mobile phones Live Meeting Windows Azure platform AppFabric • Microsoft Dynamics CRM Online • Windows Server 2008 R2 with Hyper-V technology You will find guides that address other customer scenarios, such as medium business, enterprise, and public sector, at https://partner.microsoft.com/cloudservices
  • 2. Partner Opportunities in the Small Business MarketTable of The Cloud IT Requirements Capitalizing on Partner Making the Transition Calls to Action Opportunities in OtherContents Opportunity the Cloud Opportunities to Cloud Services Customer Segments The Cloud Opportunity 3 Executive Summary 4 The Cloud Opportunity and Customer Benefits IT Requirements 5 Small Business IT Requirements Capitalizing on the Cloud 6 Opportunities by Partner Business Model Partner Opportunities 7 Reselling to Small Business Customers 8 Servicing Small Business CustomersTable of 9 Developing for Small Business Customers 10 Hosting Services for Small Business CustomersContents Making the Transition to Cloud Services 11 Understanding the Impact of Cloud Services 12 Making the Transition to Selling Cloud Services Calls to Action 15 Calls to Action by Partner Type 16 Additional Resources Opportunities in Other Customer Segments 17 Opportunities in Other Customer Segments Small Business | Medium Business | Enterprise | Public Sector 18 Opportunity Overview for Resellers 19 Opportunity Overview for Systems Integrators 20 Opportunity Overview for ISVs 21 Opportunity Overview for Hosting Providers Small Business Market https://partner.microsoft.com/cloudservices 2
  • 3. Partner Opportunities in the Small Business MarketTable of The Cloud IT Requirements Capitalizing on Partner Making the Transition Calls to Action Opportunities in OtherContents Opportunity the Cloud Opportunities to Cloud Services Customer SegmentsExecutiveSummary This guide is designed to provide partners with an overview of the cloud services opportunity in the small business market and the specific opportunities available to them. It covers the following topics: Core information Business models Calls to action technology (IT) needs and cloud revenue specific to of small business opportunities in the partner models customers small business market Small businesses are increasingly shifting parts or all of their IT to necessitates some changes in the way that you package, sell, the cloud. By mid-2011, up to two-thirds of small businesses are resource, finance, and manage your business. This guide includes expected to use some form of cloud service. By 2014, IDC expects action plans as well as resources that will help you launch or the overall market for public IT cloud services to be worth enhance a cloud services practice. over U.S.$55 billion, which is more than three times the 2009 Throughout this guide, “small business” refers to businesses with estimated market worth of $16.5 billion.1 This IT transformation partner-serviced IT (such as businesses without internal IT staff) represents a huge market opportunity for partners, but it also and approximately 1–200 employees. Small Business Market https://partner.microsoft.com/cloudservices 3
  • 4. Partner Opportunities in the Small Business MarketTable of The Cloud IT Requirements Capitalizing on Partner Making the Transition Calls to Action Opportunities in OtherContents Opportunity the Cloud Opportunities to Cloud Services Customer SegmentsThe Cloud Small business customers present a compelling opportunity for partners that offer cloud services.Opportunity According to a study conducted for Microsoft by the Institute customers, such as communication, security, reliability, storage,and Customer for Partner Education and Development, by mid-2011, as many as two-thirds of all small businesses are expected to use some and desktop management. However, small businesses lack the resources of larger organizations, so they have a limited ability toBenefits form of cloud service, depending on the market.2 Small-business make major capital investments in IT. customers have many of the same basic IT needs as larger This discrepancy between IT needs and resources provides partners opportunities to sell cloud services for a number of reasons: Lower initial capital Cloud services virtually eliminate the need for large infrastructure investment, allowing smaller costs and predictable customers to obtain IT services without major capital expenditures. And because cash flow is a top recurring expenses concern for many of these organizations, small businesses are ideal candidates for prepackaged cloud solutions offered at predictable monthly rates. Greater agility and The cloud provides greater agility and scalability to adapt to changing workloads and needs with scalability high availability and quicker deployment. Enhanced ability to focus Because cloud services generally result in lower IT expenses and greater capabilities, they allow on other strategic initiatives businesses to place more focus on strategic initiatives. Access to enterprise-class Cloud services provide small business customers with access to enterprise-class software that was software and capabilities previously out of reach due to the financial and management resources required. Small Business Market https://partner.microsoft.com/cloudservices 4
  • 5. Partner Opportunities in the Small Business MarketTable of The Cloud IT Requirements Capitalizing on Partner Making the Transition Calls to Action Opportunities in OtherContents Opportunity the Cloud Opportunities to Cloud Services Customer Segments Many small businesses with partner-serviced IT have already adopted hosted email or cloud-based web conferencing solutions, but they have yet to realize the full potential for integrating cloud services into their existing IT infrastructure, or replacing it wholesale with cloud services. There is growing demand for cloud services in this market in a number of areas, which include: Hosted email migration At the lower end of the small-business segment, most capabilities. Because many customers have hosted email businesses are already using a hosted email solution. Here, solutions from local, smaller hosters, partners can focus on the partners have the opportunity to provide a Microsoft hosted value and expanded capabilities available through Microsoft offering for customers looking for enterprise-class email Exchange Online and Microsoft Exchange Hosted Services. Collaboration and communication solutionsSmall BusinessIT Requirements Smaller organizations have not typically had the resources to invest in and manage robust communication and collaboration businesses are currently using, piloting, or planning to adopt Software as a Service (SaaS) services for communications and solutions. Thanks to the value and lower managerial overhead collaboration by mid-2011. This creates new opportunities for of cloud services, many small business customers can now take partners to provide solutions based on Microsoft Online Services advantage of enterprise-class solutions for these workloads. offerings such as Microsoft SharePoint Online, Microsoft Office A study by Microsoft found that up to 70 percent of small Live Meeting, and Microsoft Office Communications Online. Customer relationship management and line-of-business (LOB) applications Small businesses are increasingly turning to customer relationship around Microsoft Dynamics CRM Online will be well-positioned management (CRM) solutions to optimize their marketing, sales, to benefit from this growth potential. Partners can also sell and customer support efforts. In a recent survey, Microsoft Small subscriptions to prepackaged line-of-business (LOB) applications Business Specialist partners cited CRM as one of the two best that serve typical small business needs, such as add-on solutions investments for growth in 2010. Partners that offer solutions to support marketing campaigns. The cloud also opens up opportunities to up-sell customers from earlier Windows and Microsoft Office versions to the most current versions, along with cloud innovations such as Windows Intune or Microsoft Office Web Apps. Small Business Market https://partner.microsoft.com/cloudservices 5
  • 6. Partner Opportunities in the Small Business MarketTable of The Cloud IT Requirements Capitalizing on Partner Making the Transition Calls to Action Opportunities in OtherContents Opportunity the Cloud Opportunities to Cloud Services Customer Segments Many Microsoft partners play multiple roles when serving their clients, bringing together sales, support, application development, and IT expertise. To take full advantage of the cloud opportunity, partners may For example, all partners that register to resell Microsoft Online want to consider expanding their roles into new service areas. For Services are eligible for reseller commissions of 12 percent for new example, systems integrators that have traditionally focused on subscriptions and 6 percent for recurring revenue. The evolution application development may offer deployment and migration and growth of cloud services will offer partners even more ways services, and infrastructure-focused systems integrators may to expand their businesses and better serve their customers. The expand into developing repeatable intellectual property (IP) with following table provides an overview of business opportunities, the Windows Azure platform. Regardless of business model, there suggested investments by partners, and a high-level summary of are opportunities specific to the area you focus your business on. how Microsoft supports its partners in the cloud. Business Opportunities Partner Investment Microsoft Support • Recurring revenue • Marketing air cover SolutionsOpportunities • Packaged solutions • Marketing funds • Cloud skills development • Internal user rights (IUR) Sellby Partner • Expanded services • New markets and • Revised compensation models • Pre-sales and deployment support • Hands-on experienceBusiness Model customer segments • Pre-sales training • Repeatable IP • Shift investments from • Market development Solutions • Faster deployment technical infrastructure to marketing/sales skills • Marketing tools Build • Migrate solutions to the cloud • Scale users • Rethink marketing mix • Pre-sales and deployment • Faster, less costly testing • Grow channel by selling support • Extended and customized through online application • Pre-sales training cloud offerings marketplaces Solutions • Virtualization technologies • Marketing tools • Extended product offerings Host • Consolidated technology • Pre-sales support • Broader marketplace platforms • Increased wallet share • Pre-sales training • Additional sales skills Following is a more detailed list of opportunities in the small business market by partner business model. For an overview of opportunities available to partners serving other customer segments, please see the Opportunities in Other Customer Segments section later in this guide. Small Business Market https://partner.microsoft.com/cloudservices 6
  • 7. Partner Opportunities in the Small Business MarketTable of The Cloud IT Requirements Capitalizing on Partner Making the Transition Calls to Action Opportunities in OtherContents Opportunity the Cloud Opportunities to Cloud Services Customer Segments Increase Revenues: Generate Recurring Revenue Streams Earn 6% recurring revenue with each customer, with one-time commission of 12% on all net new seats selling Microsoft Online Services and Windows Intune. Sell CRM applications built on Microsoft Dynamics CRM Online via subscription. Sell subscriptions to line-of-business (LOB) applications built on Windows Azure. Packaged Solutions: Create Value-Added Solutions Sell add-on desktop and PC management packages with Windows Intune, such as remote security monitoring services. Sell value-added solutions to Microsoft Online Services such as Active Directory management.Reselling Sell value-added solutions around LOB applications such as HR solutions built on Windows Azure.to Small Business Expand Services: Up-sell and Cross-sellCustomers Use Windows Intune to drive Windows 7 upgrades. Attach Microsoft Online Services with Microsoft Office 2010 upgrades. Up-sell installed Office 2003 and Office 2007 base to Microsoft Office Web Apps. Up-sell peripheral devices with SharePoint Online and Office Communications Online. Up-sell packaged solutions to existing managed services contracts.“For every $1 we sell Target earlier versions of Microsoft Exchange Server and upgrade to Microsoft Online Services.in Microsoft Online Target POP3 migration to secure email solutions based on Microsoft Online Services.Services, we envision Cross-sell LOB applications such as business intelligence solutions built on Windows Azure.up-selling at least $5 ofadded services.”-Andrea Giordano, Reach New Markets: Attach Services to Enable New ScenariosBusiness Manager, Solvi Managed services packages with onsite and remote support. Mobility solutions based on Office Communications Online. Deskless worker solutions based on Microsoft Online Deskless Worker Services. Small Business Market https://partner.microsoft.com/cloudservices 7
  • 8. Partner Opportunities in the Small Business MarketTable of The Cloud IT Requirements Capitalizing on Partner Making the Transition Calls to Action Opportunities in OtherContents Opportunity the Cloud Opportunities to Cloud Services Customer SegmentsServicingSmall BusinessCustomers Extend and Customize Cloud Offerings Advisory services for evaluating cloud solutions. Implementation support such as admin and user accounts creation and application testing. Deployment and management of LOB applications such as financial reporting solutions built on the Windows Azure platform.“Over 2009, about Migrate and Integrate Solutions to the Cloud5 percent of all Support for migration of on-premises data to cloud applications such as Exchange Online, SharePoint Online, and Microsoft Dynamics CRM Online.revenues came from Application migration from on-premises deployments of Exchange Server, SharePoint Server, and Microsoft Office Communications Server to Microsoftcloud services. We Online Services.expect this to grow to Migrate email, contacts, and calendars to Microsoft Online Services.15 to 20 percent ofour total revenue.” Packaged Solutions: Managed Services, Support and Training-Danny Burlage, Chief Desktop optimization, desktop management, and security monitoring with Windows Intune.Technology Officer,Wortell User adoption and training for new cloud-based solutions for mobile workers, deskless workers, and branch/field solutions. Break-fix, phone, and on-site support, including end-user and desktop support. Small Business Market https://partner.microsoft.com/cloudservices 8
  • 9. Partner Opportunities in the Small Business MarketTable of The Cloud IT Requirements Capitalizing on Partner Making the Transition Calls to Action Opportunities in OtherContents Opportunity the Cloud Opportunities to Cloud Services Customer SegmentsDevelopingfor Small BusinessCustomers Rapid Development and Deployment Cloud-based versions of existing applications built using Microsoft Visual Studio and other familiar tools. Enhanced applications with social media, additional storage, and more computational power. Mobile extensions of existing applications for anywhere, anytime access.“With Windows Azure,it took two developersonly two days to Extend and Customize Cloud Offeringsmigrate our existing Enhanced storage for on-premises applications using Blob Storage in Windows Azure.application to the cloud.” Collaboration and workflow solutions such as SharePoint calendaring applications.- Edmund Gray, LeadDeveloper, TradeFacilitate Repeatable IP E-commerce packages for online sales using Windows Azure platform AppFabric. Off-the-shelf applications with standardized pricing on Windows Azure. Standardized multitenant SaaS applications for hosting providers on the Windows Azure platform. Small Business Market https://partner.microsoft.com/cloudservices 9
  • 10. Partner Opportunities in the Small Business MarketTable of The Cloud IT Requirements Capitalizing on Partner Making the Transition Calls to Action Opportunities in OtherContents Opportunity the Cloud Opportunities to Cloud Services Customer SegmentsHostingServices forSmall BusinessCustomers Broaden the Marketplace Build your own managed cloud infrastructure using Dynamic Data Center Toolkit for Hosters. Sell hosted communication and collaboration services Exchange Online, SharePoint Online, and Office Communications Online.“With hosting, we canbecome a leading Increase Wallet Share: Host Cloud Applicationstechnology provider in Partner with independent software vendors (ISVs) to offer hosted standardized versions of LOB applications built on Windows Azure.the Irish market. The Partner with ISVs to offer hosted versions of vertical applications for specific industries such as financial services.interest is growing, andour recurring revenuesare steadily and Extend Product Offering: Add-On Servicescontinually increasing.” Offer “burstable” capacity and backup services with Microsoft SQL Azure provisioning on demand.- Gerry Power, Add managed services on top of cloud services.General Manager of Provide a development environment and tools with the Windows Azure platform.ReadyDynamics.com, Sysco Small Business Market https://partner.microsoft.com/cloudservices 10
  • 11. Partner Opportunities in the Small Business MarketTable of The Cloud IT Requirements Capitalizing on Partner Making the Transition Calls to Action Opportunities in OtherContents Opportunity the Cloud Opportunities to Cloud Services Customer Segments The cloud services transformation represents a major opportunity for partners; however, you must also rethink the way that you package, sell, resource, finance, and manage your business. Successfully adding cloud services to your portfolio of offerings requires careful planning, combined with your experience and knowledge about your customers and their needs. The following provides an overview of key considerations for partners developing a cloud services business. Compensation Partners should evaluate their compensation plans and consider making changes to align them with cloud services. Some of the benefits of selling cloud services may include greater sales velocity, shorter sales cycles, additional services opportunities, and multiple-year annuity commissions. Challenges may include lower commissions for the initial transaction, and potential differences in the timing of compensation payments.Understanding Cash flow As cloud services shift payments from one-time, up-front lump sums to recurring revenue streams, cash flows will change. Establishing a financial plan based on your cloud services strategy of choice is athe Impact of foundational element of a cloud services business.Cloud Services Scalable sales Instead of focusing on customized consulting and resource-intensive sales processes, partners should consider offering standard, repeatable solutions that are sold via telesales and other methods that offer and pricing broad reach at low cost. Similarly, a rate-card approach enables greater scalability than custom pricing. New skills for The key to a successful cloud services practice is to provide services that add business value. If you have not established a value-added services practice, it will be important to identify and build the skills and value-added services capabilities necessary for providing cloud services. Partners that already offer value-added services can make use of and augment existing skills to build a cloud services business. Delivery mechanisms There are a number of ways that partners can deliver cloud services. For example, you can offer standard packages of services (“managed services”) around Microsoft cloud solutions to keep your overhead cost low while building recurring revenue streams. Another way to increase revenue is through vertical integration, by offering additional value-added services such as outsourced solutions, where you manage cloud-based IT infrastructure on behalf of customers. Partners can also offer services that span delivery mechanisms—for example, partners can offer managed services as an add-on to outsourced solutions. Small Business Market https://partner.microsoft.com/cloudservices 11
  • 12. Partner Opportunities in the Small Business MarketTable of The Cloud IT Requirements Capitalizing on Partner Making the Transition Calls to Action Opportunities in OtherContents Opportunity the Cloud Opportunities to Cloud Services Customer SegmentsMaking theTransition toSelling CloudServices This section offers a few recommendations and Microsoft resources to help you launch a cloud services practice. Define your cloud • Identify the Microsoft cloud services that are relevant to your business. • Define your cloud services strategy around your core competencies; explore shifting and expanding your services strategy competencies to meet customer needs around cloud services. • Define solutions offerings and be able to articulate their value to both IT and business decision-makers. • Identify efficient ways to deliver your solutions, such as managed services and outsourcing. Prepare your • Based on the cloud services strategy you choose, evaluate the available skill set and identify gaps to ensure that you have the appropriate resources to successfully execute your cloud services initiatives. organization • Go to the Microsoft Learning Plan Tool to identify and enroll in sales and technical training. Small Business Market https://partner.microsoft.com/cloudservices 12
  • 13. Partner Opportunities in the Small Business MarketTable of The Cloud IT Requirements Capitalizing on Partner Making the Transition Calls to Action Opportunities in OtherContents Opportunity the Cloud Opportunities to Cloud Services Customer Segments Get started • Subscribe to the Microsoft Cloud Essentials Pack which includes resources to help partners learn about, develop and sell cloud solutions. • Find out more about Microsoft Cloud Accelerate, an exclusive program for partners that have a proven track record of delivering Microsoft cloud solutions. • Use the Microsoft Platform Ready program and visit the Windows Azure Partner Hub. • Deploy the no-cost version of Microsoft Online Services for internal use that is offered to all Microsoft Online Services partners.Making the Evaluate • Use the Partner Profitability Modeler Tool to customize financial models and determine your return onTransition to investment (ROI) for Microsoft Online Services and Microsoft Dynamics CRM Online. financial modelsSelling Cloud • Use the Windows Azure Platform TCO Analysis tool to evaluate platform configurations and quantify the costs of platform and on-premises application delivery.Services(Continued) Build a foundation • Establish a dedicated cloud services practice with strong leadership. • Define solution offerings and be able to articulate their value to IT and business decision-makers. • Learn about how to activate customers and more with the Microsoft Online Subscription Program Guide for Partners. • Develop a stable, repeatable, branded methodology for customer on-boarding and for building cus- tomer loyalty. • Create cloud contracts and service-level agreements (SLAs). • Assess your sales compensation plan. • Plan for long-term customer relationships with strong account management. Small Business Market https://partner.microsoft.com/cloudservices 13
  • 14. Partner Opportunities in the Small Business MarketTable of The Cloud IT Requirements Capitalizing on Partner Making the Transition Calls to Action Opportunities in OtherContents Opportunity the Cloud Opportunities to Cloud Services Customer Segments Execute marketing • Invest in efficient marketing and demand generation by using tools such as search engine optimization (SOE) and telesales to minimize your customer acquisition cost. and sales • Provide sales and technical staff with ongoing training. • Establish a customer trial management plan to drive a high conversion trial-to-paid conversion rate. • Maintain customer relationships to build repeat and referral business, including defining a customer life- cycle engagement plan to increase retention rate and reduce customer churn. • Promote your solutions, applications, and services on Microsoft Pinpoint. • Consider repeatable sales models with a rate-card approach such as the following example to reduceMaking the sales cycles and foster transparency:Transition to Sample Rate Card for Partner Cloud ServicesSelling CloudServices Basic Package Advanced Package Premium Package(Continued) Order on Behalf, Order on Behalf, Provisioning/Deploy, Provisioning/Deployment, Provisioning/Deploy, Monitoring, Online Training, Control Seats Monitoring Monitoring, Online Training and Compliance (per seat/month) (per seat/month) (per seat/month) 1-25 $19.00 $48.00 $69.00 26-50 $17.00 $43.00 $66.00 51-100 $15.00 $37.00 $63.00 101-200 $13.00 $33.00 $60.00 Small Business Market https://partner.microsoft.com/cloudservices 14
  • 15. Partner Opportunities in the Small Business MarketTable of The Cloud IT Requirements Capitalizing on Partner Making the Transition Calls to Action Opportunities in OtherContents Opportunity the Cloud Opportunities to Cloud Services Customer Segments The table below summarizes key actions that partners can take to build a successful cloud services business. Reseller • Resell Microsoft Online Services, Microsoft Dynamics CRM Online, and • Increase focus on customers with shorter sales cycles. Windows Intune. • Build and expand telesales and online marketing efforts with low • Leverage up-sell and cross-sell opportunities (sell Windows Intune with Windows 7; customer acquisition cost. resell Microsoft Online Services with Office 2010 and Office Web Apps). • Integrate annuity revenue streams into planning and sales compensation. • Package Windows Intune, Microsoft Online Services, and Microsoft Office in standard quantities as packaged solutions for repeatable sales. Systems IntegratorCalls to • Create a cloud migration offering for the solutions you currently offer. • Provide Core IO and BPIO offerings built on Microsoft Online Services.Action by • Develop a rate card with by-person and by-seat engagements for deployments to Microsoft Online Services. • Migrate existing applications to Windows Azure and SQL Azure. • Train staff not to distinguish between on-premises and cloud solutions,Partner Type • Build a base of employees with expertise in cloud development, identity, and security. but rather to advise customers on the best solutions for their needs. • Align resources to support managed services contracts based on Windows Intune. Independent Software Vendor • Build a Windows Azure application development practice. • Continually evaluate new features by testing with sample customers. • Create cloud versions of existing applications. • Look at new potential geographies where you might offer your applications. • Explore the creation of an applications marketplace and consider developing resale channels such as hosting providers. Hosting Provider • Offer a wider range of hosted solutions such as Exchange Online, • Create and sell new packaged offerings. SharePoint Online, and Office Communications Online. • Market to developers looking for an on-demand development environment. • Move further up the value chain to offer solutions such as data center consolidation and disaster recovery. Small Business Market https://partner.microsoft.com/cloudservices 15
  • 16. Partner Opportunities in the Small Business MarketTable of The Cloud IT Requirements Capitalizing on Partner Making the Transition Calls to Action Opportunities in OtherContents Opportunity the Cloud Opportunities to Cloud Services Customer Segments The following resources provide more information about Microsoft cloud solutions and Microsoft partner support. • The MPN cloud landing page provides access to cloud services • Microsoft Office Web Apps allows access to documents from training and readiness resources. virtually anywhere. • Microsoft Online Services is a family of services, also available • The Windows Azure platform supports applications, data, and as standalone software, for communication and collaboration. infrastructure in the cloud, giving institutions the flexibility to Microsoft Exchange Online delivers email with protection, plus run applications—or just store code or data—in the cloud, on calendar and contacts. Microsoft SharePoint Online creates a premises, or with a combination of both. The platform also highly secure, central location for collaboration, content, and includes Microsoft SQL Azure technology platform, a cloud- workflow. Microsoft Office Communications Online provides based relational database service built on Microsoft SQL ServerAdditional real-time, person-to-person communications through text, that offers highly available, scalable, multitenant database voice, and video. Microsoft Office Live Meeting delivers hostedResources web conferencing. services. Software developers can use Windows Azure Tools for Microsoft Visual Studio to create, configure, build, debug, and • Windows Intune delivers cloud-based PC management and run web applications and services on Windows Azure. security capabilities. Windows Azure platform AppFabric, formerly known as Microsoft .NET Services, makes it simpler for developers to • Microsoft Dynamics CRM Online streamlines customer connect cloud services and on-premises applications. relationship management, and delivers results through the browser. “The recurring revenue stream we gain from selling [Microsoft Online Services] provides an income without associated cost of goods. It’s pure profit for us that we would otherwise not have seen. We can use this recurring income to invest in geographic growth, or to grow into new lines of business. That’s critical for companies like ours that rely on so heavily on profit to fuel our growth.” -Todd Golden, Director of Alliances, PointBridge Small Business Market https://partner.microsoft.com/cloudservices 16
  • 17. Partner Opportunities in the Small Business MarketTable of The Cloud IT Requirements Capitalizing on Partner Making the Transition Calls to Action Opportunities in OtherContents Opportunity the Cloud Opportunities to Cloud Services Customer SegmentsOpportunitiesin OtherCustomerSegments The following table provides a high-level overview of the opportunities available by partner type beyond the small business customer segment. Opportunities differ depending on the markets you serve, but there is potential to increase revenues, grow market share, and develop competitive offerings across each market segment. Small Business Market https://partner.microsoft.com/cloudservices 17
  • 18. Partner Opportunities in the Small Business MarketTable of The Cloud IT Requirements Capitalizing on Partner Making the Transition Calls to Action Opportunities in OtherContents Opportunity the Cloud Opportunities to Cloud Services Customer Segments Up-sell, cross-sell, upgrade, and attach opportunities Small Business (Partner-serviced IT) • Resell Microsoft Online Services and Windows Intune and earn a • Up-sell and cross-sell prepackaged solutions such as Microsoft Online one-time commission of 12% on all net new seats, as well as 6% Services sales support. on recurring subscriptions. • Target POP3 migrations to Microsoft Online Services. Medium Business (Small internal IT staff – some IT services out-sourced) • Resell Microsoft Online Services and Windows Intune and earn a one-time • Target SharePoint Server and Exchange Server on-premises deployments to commission of 12% on all net new seats, as well as 6% on recurring subscriptions. Microsoft Online Services.Opportunity • Add or attach Windows Intune to Core IO managed services offerings and Windows 7 upgrades. • Enable new scenarios such as deskless workers with Microsoft Online Deskless Worker Services.Overview for • Offer value-added BPIO solutions on top of Microsoft Online Services such as SharePoint Online document management monitoring. • Sell subscriptions to cloud-based LOB applications built with Windows Azure.Resellers Enterprise (Sizable IT staff, including internal software development) • Sell Windows Server 2008 R2 with Hyper-V and System Center Virtual • Drive Enterprise Agreement attach to Microsoft Online Services. Machine Manager for private cloud scenarios. • Offer branch office solutions with Microsoft Online Services. • Resell Microsoft Online Services and Windows Intune and earn a one-time • Attach Microsoft Online Services to Office 2010 and Microsoft Dynamics commission of 12% on all net new seats, as well as 6% on recurring subscriptions. CRM Online upgrades. • Target Lotus Notes migrations and competing collaboration solutions with • Sell customized CRM solutions built on Microsoft Dynamics CRM Online. Microsoft Online Services. Public Sector (Education, government, healthcare, public safety, and national security) • Resell Microsoft Online Services and Windows Intune to government entities. • Up-sell Microsoft Online Services to schools and universities that have • Use Microsoft Learning Suite to up-sell Office 2010 and Office Web Apps. deployed Live@edu. • Pitch cost-saving, green IT solutions based on Microsoft cloud services. • Offer solutions for deskless healthcare workers with Microsoft Online Deskless Worker Services. Small Business Market https://partner.microsoft.com/cloudservices 18
  • 19. Partner Opportunities in the Small Business MarketTable of The Cloud IT Requirements Capitalizing on Partner Making the Transition Calls to Action Opportunities in OtherContents Opportunity the Cloud Opportunities to Cloud Services Customer Segments Consulting, migration, integration, implementation, customization, and support opportunities Small Business (Partner-serviced IT) • Create cloud-based managed services such as remote management with • Migrate installed POP3 and open source collaboration applications to Windows Intune. Microsoft Online Services. • Promote standardized cloud packages such as Exchange Online user provisioning and update support. Medium Business (Small internal IT staff – some IT services out-sourced) • Create cloud-based managed services such as remote management with • Deploy custom workflow automation applications based on SharePoint Online. Windows Intune. • Migrate Salesforce.com CRM to Microsoft Dynamics CRM Online. • Offer planning and deployment services for hybrid on-premises/cloud • Package “train the trainer” sessions for internal IT staff who manage environments.Opportunity hybrid environments. • Integrate Active Directory services across Microsoft Online Services deployments.Overview for Enterprise (Sizable IT staff, including internal software development)Systems • Provision, manage, and deploy virtual machines in the cloud using the • Connect on-premises and cloud applications using Windows AzureIntegrators Dynamic Data Center Toolkit for Enterprises. • Provide network operations center planning using System Center for platform AppFabric. • Develop customized tools such as customer alerts with Microsoft virtualized infrastructure. Dynamics CRM Online. • Offer cloud-based data protection and recovery solutions with • Provide user adoption training for branch office and mobility solutions System Center. based on Office Web Apps. • Offer security and compliance policy assessments. • Migrate LOB applications from on premises to the cloud. Public Sector (Education, government, healthcare, public safety, and national security) • Rationalize identity across multiple services and properties for educational • Customize partner-hosted private cloud-based email, messaging, and institutions. collaboration services to ensure compliance with data sovereignty • Provide provisioning and migration services for government public cloud requirements. solutions. • Provision and migrate Microsoft Online Services for government cloud • Integrate educational management solutions with Live@edu. solutions. • Plan for and manage compliance issues around healthcare data privacy • Offer integration services for applications built on the HealthVault platform. regulations. Small Business Market https://partner.microsoft.com/cloudservices 19
  • 20. Partner Opportunities in the Small Business MarketTable of The Cloud IT Requirements Capitalizing on Partner Making the Transition Calls to Action Opportunities in OtherContents Opportunity the Cloud Opportunities to Cloud Services Customer Segments New applications and solutions and rapid development with repeatable IP opportunities Small Business (Partner-serviced IT) • Develop cloud-based versions of on-premises applications using Visual • Drive repeatable IP sales with off-the-shelf applications built on Studio and other familiar tools. Windows Azure. Medium Business (Small internal IT staff – some IT services out-sourced) • Develop network monitoring and tracking tools. • Create additional tools such as alerts for Microsoft Online Services.Opportunity • Develop customized interfaces, tools, and add-on functionality such as • Build SaaS LOB applications built on Windows Azure. alerts for Microsoft Online Services. • Integrate on-premises applications with social media tools using WindowsOverview for Azure platform AppFabric.ISVs Enterprise (Sizable IT staff, including internal software development) • Create debugging tools for custom cloud applications. • Build multitenant SaaS applications on Windows Azure. • Develop customized cloud-based applications using Visual Studio and • Enhance applications with additional computational power and storage other familiar tools. with Windows Azure. • Build competitive tools for migration from Lotus Notes, MySQL, and SalesForce.com to Microsoft Online Services. Public Sector (Education, government, healthcare, public safety, and national security) • Use Live@edu services as the communication infrastructure for education • Develop solutions based on the HealthVault application platform. solutions. • Build government solutions on the Windows Azure platform such as • Build learning analytics and education IT solutions on Windows Azure. emergency responder dispatch systems and geospatial mapping solutions. Small Business Market https://partner.microsoft.com/cloudservices 20
  • 21. Partner Opportunities in the Small Business MarketTable of The Cloud IT Requirements Capitalizing on Partner Making the Transition Calls to Action Opportunities in OtherContents Opportunity the Cloud Opportunities to Cloud Services Customer Segments Hosting, selling, and add-on service opportunities Small Business (Partner-serviced IT) • Build your own managed cloud infrastructure using Dynamic Data Center • Sell hosted communication and collaboration services using Exchange Toolkit for Hosters. Online, SharePoint Online, and Office Communications Online. Medium Business (Small internal IT staff – some IT services out-sourced) • Offer standardized versions of LOB applications built on Windows Azure. • Offer “burstable capacity” and backup services with SQL Azure • Create virtual data centers and deliver a seamless IT infrastructure across on-demand provisioning. multiple geographies using Windows Server 2008 R2, SQL Server 2008 R2,Opportunity and System Center.Overview for Enterprise (Sizable IT staff, including internal software development)Hosting • Sell network monitoring and asset management services. • Create cloud-based managed services contracts such as data protectionProviders • Offer private cloud services and support using the Dynamic Data Center Toolkit for Hosters. and disaster recovery. • Host horizontal and vertical applications. • Provide enterprise hosting solutions, such as storage and archiving for corporate compliance. Public Sector (Education, government, healthcare, public safety, and national security) • Build and host highly secure private clouds for governments in • Host messaging and collaboration applications for governmental organizations. compliance with data sovereignty requirements. • Host learning gateway solutions combined with Live@edu services. • Offer private cloud hosting for pooling shared services among related • Offer vertical education and healthcare applications built on Windows Azure. agencies and jurisdictions. 1 IDC, Worldwide and Regional Public IT Cloud Services 2010–2014 Forecast, Doc #223549, June 2010. 2 IPED: Cloud Adoption Study, March 2010. 3 Microsoft. 2010 SaaS Workload Study. May 2010. Small Business Market https://partner.microsoft.com/cloudservices 21