Cr2 BankWorld - Mobile-Banking-Software

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Mobile banking software solutions and technology from CR2 is compatible to any mobiles devices offers customers a personalized service. It helps banks to easily maintain their mobile banking …

Mobile banking software solutions and technology from CR2 is compatible to any mobiles devices offers customers a personalized service. It helps banks to easily maintain their mobile banking channel.

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  • 1. BankWorld on Mobile Today’s solution for tomorrow’s self-service bank www.CR2.com Worldwide more people own a mobile phone than a bank account. The mobile sphere is changing rapidly with new entrants and more and more new technologies ranging from standard SMS, smartphones and tablet apps, P2P mobile payment facilities to WAP protocols or mobile web browser. The challenge of providing mobile banking increases when banks address this issue with additional siloed channels for each technology, increasing complexity, workload and cost for their organisation. CR2’s BankWorld Mobile is an all-encompassing mobile banking solution that enables advanced mobile banking services for customers, regardless of the technology used, allowing banks to offer mobile banking the way customers want it. Read more... Your challenges have a BankWorld solution cr2_brochure-6pager(mobile)(ENG)_v9_sep12.indd 1 01/11/2012 11:46
  • 2. BankWorld Mobile A multi-mode integrated solution BankWorld on Mobile Customers always on the move want their bank to move with them, they want more control over the way they bank and need their finances at their fingertips, anytime, anywhere. Ensuring customers have a seamless banking experience is becoming more vital than ever in guaranteeing your competitive edge. CR2’s BankWorld Mobile enables you to meet these customer requirements while providing advanced services that surpass their expectations and reach new segments. u A Holistic Future-Ready Solution BankWorld Mobile takes the complexity out of providing banking services over multiple and disparate technologies. The solution offers a single integrated platform that enables advanced banking services regardless of the mobile device, technology or network used. The solution is already optimised for SMS, smartphone and tablet apps, WAP and mobile Web browsers. BankWorld gives you the capability to capitalise on constantly evolving technologies and provide a consistent offering leading to increased customer adoption and retention. u Marketing Campaign and Instant Product Acceptance Unique to BankWorld is the fact that you can launch marketing campaigns that customers can accept instantly from their mobile phone. BankWorld includes segmentation and cross-selling tools that enable the identification of customers likely to accept an offer. Customers can be targeted through a campaign such as an instant loan, an overdraft, a car loan etc. Once they accept it, BankWorld will automatically process the request and deliver the product encouraging an increased product per customer (PPC) ratio improving profitability and customer satisfaction. u Improved Customer/Bank Interaction through personalisation BankWorld Mobile facilitates greater interaction and engagement between banks and customers. While providing a seamless experience across all channels, BankWorld enables you to remain in constant contact with your customers. Users can set up preferences for languages and alerts or make requests that are automated and delivered through BankWorld. They can also enjoy secure messaging and be presented with segment-specific interfaces that are unique to their needs. Receiving only tailored offerings maximises sales success and drives loyalty and customer retention. u Peace of Mind Banking BankWorld provides extra security measures for customers using mobile banking. Through SMS verification, alerts, one-time passcodes and the BankWorld Mobile SMS WAP Internet browser on mobile Apps for smart- phones & tablets cr2_brochure-6pager(mobile)(ENG)_v9_sep12.indd 2 01/11/2012 11:47
  • 3. Money Movement 99 Person to Person M-payments (P2P) 99 Personalised Payments using nicknames 99 Remittances 99 Bill presentment and payment 99 Pre-paid cards recharge Security 99 Turn ATM card On/ Off 99 Multi-factor authentication for fund transfers or ATM cardless access 99 Stop cheque or report lost card Customer Experience 99 Segment-specific interface 99 Actionable alerts 99 Instant product acceptance 99 2-way interaction with the bank 99 Offline banking viewing on smartphones 99 Personalised notifications and preferences 99 Customised Alerts: salary received, cash withdrawal, minimum balance reached etc. 99 Automated help function 99 Contact customer services Increase Revenue 99 Generate new transaction based revenue 99 Effective cross-selling 99 Tailored Offerings 99 Sophisticated fee policy 99 Auto-acquisition of leads Improve Service 99 Convenient Banking 99 Customer in control of their finances 99 Advanced services available 99 Interactive relationship 99 Relevant tailored offerings 99 User-friendly Cut Costs 99 Low cost channel 99 Integrated solution 99 Low cost of maintenance 99 Remote support 99 24x7 Automation 99 Fraud Reduction 99 Future-ready platform A Host of Advanced Mobile Services BankWorld Mobile enables a rich set of innovative transactions beyond basic balance check, statements or alerts. Sample of unique services: BankWorld Mobile Benefits ability to use their mobile to turn their card on or off, customers can use their mobile devices to take control of their finances and be safe in the knowledge they are transacting in peace. u Cross-Channel Functional Capabilities Integrated with other BankWorld channels, BankWorld Mobile opens up an array of functional capabilities. For example, customers can use the mobile P2P facility to send cash via SMS working in conjunction with your ATM network to dispense the cash, ATMs can be accessed without a card using mobile security codes and a beneficiary newly created online can instantly be sent funds from the mobile channel. BankWorld creates a whole new world of cross-channel banking convenience. u P2P Mobile Payments BankWorld’s P2P payments (shown below) allow bank customers to send money to others with a simple SMS. The recipient is sent an SMS code which they can then use at an ATM to withdraw the money that they have been sent. This type of multichannel coordination represents a source of opportunities to generate new revenue and auto-acquire new customers. 1 2 3Michael wants to send money to his daughter. He simply texts his bank using the command: <EPAY 150 0505423875> Michael receives a notification from his bank: “ your P2P transaction has succeeded” Emma receives an SMS from the bank and becomes a new customer: “An account has been created…” “150 euros has been credited to your account, reply ‘ATM’ to get your one-time token” “Your one-time token is 43625 and will expire in 24 hours” Emma goes to the ATM which has cardless access functionality: Types her mobile number Types her one-time token Creates a PIN code She now can withdraw the cash or access a wide range of services such as mobile top up, bill pay or even P2P to send money to another person. cr2_brochure-6pager(mobile)(ENG)_v9_sep12.indd 3 01/11/2012 11:47
  • 4. One size does not fit all! Sample below of mobile and tablet banking using different technologies: p A pushed offering received by SMS p A personalised fast & secure payment on an iPhone p Bill Payment using WAP technology p Person to Person Mobile Payment on a Blackberry q Your banking application on iPad cr2_brochure-6pager(mobile)(ENG)_v9_sep12.indd 4 01/11/2012 11:47
  • 5. BankWorld Product Suite includes: XX BankWorld Channel Manager: an integrated self-service platform driving a complete suite of electronic channels XX BankWorld on ATM: a powerful suite of solutions including an ATM switch, ATM management, screen design, monitoring and support tools XX BankWorld on Internet: best of breed internet banking solution for retail and corporate clients using the latest portal technology XX BankWorld on Mobile: mobile banking platform compatible with all technologies: SMS, WAP, GPRS, Web and smartphone applications for iPhone, iPad, Android... XX BankWorld on POS: a point of sale acquiring and payment system XX CardWorld: a complete end-to-end card payment, management and processing service Why Choose BankWorld? BankWorld is the world’s only integrated self-service platform that enables you to drive all channels regardless of your existing IT system: With BankWorld, you can: XX Service your customers anytime, anywhere, while at the same time reducing the cost to serve XX Offer personalised services to your customers XX Tailor product offerings across all or selected channels XX Speed up product’s time to launch XX Cross-sell to your existing customers XX Convert leads into immediate sales XX Avail of greater opportunity to generate new fee income www.CR2.com CR2’s BankWorld A Personalised Self-Service Experience Your challenges have a BankWorld solution cr2_brochure-6pager(mobile)(ENG)_v9_sep12.indd 5 01/11/2012 11:47
  • 6. CR2 is the market leader in innovative self-service banking solutions including ATM, Internet and Mobile info@cr2.com www.CR2..com CR2 has offices in: Dublin | Dubai | Bangalore | Perth | Amman | Johannesburg CR2 is the leading global provider of innovative self-service banking solutions providing banking institutions worldwide with robust and flexible ATM, Internet, Mobile and POS channels. CR2 helps retail banks solve their complex business challenges by reducing operational costs, generating new revenue at the self-service channels and improving customer satisfaction through best- in-class technology and services. CR2’s BankWorld is the only integrated self-service platform available that lets banks actively manage all electronic channels including ATM, Internet, Mobile, POS and Kiosks from a single platform. BankWorld enables banks to design new products, services and screens, provide a personalised offering to customers, cross-sell and upsell products to the right customer at the right time and right channel. Over 100 banks in 60 countries have adopted CR2’s solutions, driving thousands of ATMs and servicing millions of internet and mobile banking users globally. Headquartered in Dublin, Ireland, CR2 has a network of well-established offices strategically located in 6 countries (Ireland, Australia, South Africa, India and in the Middle East) and regional representatives to better service our clients in those regions (Europe, CIS & Baltic, Middle East & Africa, Asia & Pacific). More information on CR2 is available on www.CR2.com. BankWorldMobileV1.12 cr2_brochure-6pager(mobile)(ENG)_v9_sep12.indd 6 01/11/2012 11:47