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Communicating with the chinese
Communicating with the chinese
Communicating with the chinese
Communicating with the chinese
Communicating with the chinese
Communicating with the chinese
Communicating with the chinese
Communicating with the chinese
Communicating with the chinese
Communicating with the chinese
Communicating with the chinese
Communicating with the chinese
Communicating with the chinese
Communicating with the chinese
Communicating with the chinese
Communicating with the chinese
Communicating with the chinese
Communicating with the chinese
Communicating with the chinese
Communicating with the chinese
Communicating with the chinese
Communicating with the chinese
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Communicating with the chinese

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Advice for traveling in China

Advice for traveling in China

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  • Jessica,

    Thanks for the powerpoint. I intend to make notes to refer to during the trip. Looking forward to meeting up with you in Korea and traveling in China with you.

    Liz
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  • 1. Communicating with the Chinese
  • 2. The ultimate goal of communication in Chinese culture is to preserve harmony
  • 3. The Chinese Business Mentality <ul><li>The followers of Confucius –all of East Asia—emphasize mutual needs </li></ul><ul><li>Western humanists emphasize individual needs </li></ul>
  • 4. Chinese Attitudes about communication <ul><li>Do not value verbal skills </li></ul><ul><li>Action trumps smooth talk </li></ul><ul><li>No universal rules for all </li></ul><ul><ul><li>Respond to level of relationship </li></ul></ul><ul><li>In-group/out-group distinctions </li></ul><ul><ul><li>Facilitated by informal intermediaries </li></ul></ul><ul><li>Mix business/personal relations </li></ul>
  • 5. Guanxi <ul><li>Connections, but exponentially </li></ul><ul><li>More than networking---it is obligation </li></ul><ul><li>ALL important to have –develop over time </li></ul><ul><li>Spend &amp; bank it like time and money </li></ul>
  • 6. Face &amp; Facework <ul><li>Face is a person’s sense of positive image in a relationship </li></ul><ul><ul><li>Moral/internal </li></ul></ul><ul><ul><li>Social/external </li></ul></ul><ul><li>Facework is communication that upholds another’s face </li></ul><ul><ul><li>Important to bolster face of others </li></ul></ul>
  • 7. Approach to Communication <ul><li>Lack of dichotomies </li></ul><ul><ul><li>In U.S.: good/bad, right/wrong </li></ul></ul><ul><ul><ul><li>Therefore unshakeable confidence in judgments </li></ul></ul></ul><ul><ul><li>In China: shades of gray </li></ul></ul><ul><ul><ul><li>Therefore fewer conflicts </li></ul></ul></ul><ul><li>Speaking style </li></ul><ul><ul><li>Listener responsible for meaning </li></ul></ul><ul><ul><li>Thesis comes at the end </li></ul></ul>
  • 8. Patterns of behavior <ul><li>Based on Confucian values </li></ul><ul><ul><li>Social stability through tolerance, harmony, group solidarity, non-competitiveness </li></ul></ul><ul><ul><li>Compassion through patience, courtesy, kindness </li></ul></ul><ul><ul><li>Restraint &amp; moderation—the middle way </li></ul></ul><ul><ul><li>Confucian work dynamism through persistence, thriftiness </li></ul></ul>
  • 9. Advice from Confucius <ul><li>Moral character is reflected in the words one uses </li></ul><ul><ul><li>“ he who does not know the force of words, cannot know men” </li></ul></ul><ul><ul><ul><li>Analects XX 3 </li></ul></ul></ul>
  • 10. Beautiful words lacking substance are to be blamed <ul><li>Real power of words rests on the attributes of sincerity &amp; truthfulness </li></ul><ul><ul><li>“Beautiful words, insinuating manners, are lacking in human-heartedness” </li></ul></ul><ul><ul><ul><li>Analects I 3 </li></ul></ul></ul>
  • 11. Actions are more important than Words <ul><li>“ The superior man is ashamed of his speaking exceeding his actions” </li></ul><ul><ul><li>Analects XIV, 29 </li></ul></ul>
  • 12. Relationship defines type of communication <ul><li>Be attuned to emotions of listener </li></ul><ul><li>Be aware of context </li></ul><ul><li>Frankness without propriety leads to rudeness </li></ul>
  • 13. Protocol
  • 14. Chinese Names <ul><li>Chinese give their family name first, followed by their two-part given name </li></ul><ul><li>It is helpful to spell family names in capital letters </li></ul><ul><li>CHEN Wei-Ming </li></ul>
  • 15. Addressing people <ul><li>Titles are important. Use in salutations &amp; face to face </li></ul><ul><li>Use “Madame” if you do not know if a title-less woman is married or not </li></ul><ul><li>Do not use a Chinese person’s given name. Use their family name only. </li></ul>
  • 16. Tips <ul><li>Handshaking is common </li></ul><ul><ul><li>Chinese often nod or bow slightly as well </li></ul></ul><ul><li>Dual-language business cards are desirable </li></ul><ul><li>Present &amp; receive cards with both hands </li></ul><ul><li>Read thoughtfully &amp; don’t mark on card </li></ul>
  • 17. More tips <ul><li>Seniority &amp; rank are important </li></ul><ul><ul><li>Make introductions in order of rank </li></ul></ul><ul><li>“No” should not be used </li></ul><ul><ul><li>Use “it may be difficult” </li></ul></ul><ul><li>Do not back-slap, hug, or touch </li></ul>
  • 18. Conversation <ul><li>Good topics: history, culture, family, economic progress in China </li></ul><ul><li>Bad topics: Tibet, Taiwan, Tiananmen Square, sex, wealth, politics </li></ul><ul><li>Chinese may ask questions about income, value of your home, etc. </li></ul>
  • 19. Banquets <ul><li>The more courses, the higher the honor </li></ul><ul><li>Counterparts of equal rank are placed opposite each other </li></ul><ul><li>Toasting is important </li></ul><ul><ul><li>Toast to your designated opposite </li></ul></ul><ul><ul><li>Only group leaders should toast the attendees as a whole </li></ul></ul>
  • 20. Meals in general <ul><li>Learn to use chopsticks </li></ul><ul><li>Pour others’ drinks, not your own </li></ul><ul><li>Cover mouth when using toothpicks </li></ul><ul><li>Don’t blow nose at the table </li></ul><ul><li>Rice is served last as a filler </li></ul><ul><ul><li>Eating too much shows you didn’t have enough to eat </li></ul></ul>
  • 21. Gift-giving <ul><li>Gift should be modest, or give one gift to a group </li></ul><ul><li>Do not unwrap gifts in the presence of the giver—unless they ask you to </li></ul><ul><li>Have “reciprocal gifts” on hand </li></ul><ul><li>Do not use black or white wrapping; Gold or red is best </li></ul>
  • 22. Helpful phrases <ul><li>Hello: Ni hao (knee how) </li></ul><ul><li>Please: Qing Ni (ching knee) </li></ul><ul><li>Thank you: Xie Xie (she-ya she-ya) </li></ul><ul><li>You’re welcome: Bu Xi (boo she) </li></ul><ul><li>Down the hatch: Gan bei (gone bay) </li></ul><ul><li>Good bye: Zai Jian (sigh gin) </li></ul>

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