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Private Public Sector Im

  1. 1. Instant Messaging Private Sector/Public Sector A CIO’s Dilemma By: Jessica Williams
  2. 2. Historical Overview <ul><li>Bulletin Boards & Online Services </li></ul><ul><ul><li>Purpose was to share or exchange messages regarding specific interests </li></ul></ul><ul><li>Internet </li></ul><ul><ul><li>Software developers wanted to mimic some aspects of the online service (chat room software) </li></ul></ul><ul><ul><li>July 1996, 4 gentlemen began company called Mirabilis </li></ul></ul><ul><ul><ul><li>Goal was to “connect” people </li></ul></ul></ul>
  3. 3. Historical Overview <ul><li>ICQ (I seek you) </li></ul><ul><ul><li>Released in November 1996 </li></ul></ul><ul><ul><ul><li>Real-time tool that uses a software application, called a client that resides on a computer. </li></ul></ul></ul><ul><ul><ul><li>The client communicates with an ICQ server whenever the user is online and the client is running. </li></ul></ul></ul><ul><ul><li>The client and server allow two users to communicate </li></ul></ul>
  4. 4. Historical Overview <ul><li>America Online </li></ul><ul><ul><li>Bought out Mirabilis in November of 1998 for $287 million </li></ul></ul><ul><ul><li>Created A OL Instant Messenger </li></ul></ul><ul><ul><ul><li>Proprietar y protocol </li></ul></ul></ul><ul><ul><ul><li>Provides link between AOL and the rest of the Internet </li></ul></ul></ul>
  5. 5. Historical Overview <ul><li>Microsoft </li></ul><ul><ul><li>Introduced MSN Explorer </li></ul></ul><ul><ul><ul><li>Includes instant messaging service: MSN Messenger </li></ul></ul></ul><ul><ul><ul><li>Includes the ability to talk with another MSN Explorer user just like you would over the telephone. </li></ul></ul></ul><ul><li>Yahoo! </li></ul><ul><ul><li>Introduced Yahoo Messenger </li></ul></ul><ul><ul><li>Easy integration with other Yahoo content and services </li></ul></ul>
  6. 6. Historical Overview <ul><li>Other Utilities </li></ul><ul><ul><li>Odigo </li></ul></ul><ul><ul><ul><li>Combine AIM, ICQ and Yahoo! Messenger contact lists </li></ul></ul></ul><ul><ul><li>Omni </li></ul></ul><ul><ul><ul><li>Combine the functionality of AIM, ICQ, MSN Explorer and Yahoo! Messenger, plus the file-download utilities Napster and Gnutella, all in one program! </li></ul></ul></ul>
  7. 7. How Does IM Work? <ul><li>Web-based instant messaging, the most common form of IM, allows you to contact other individuals using the Internet as a means of communication. </li></ul><ul><li>Use of proprietary protocols </li></ul><ul><li>A &quot;client&quot; is loaded on local computers, they login to a server and are able to communicate directly with other logged in &quot;clients&quot;. </li></ul>
  8. 8. Business Usage – “if you can’t beat em, join em” <ul><li>In 2002, business didn’t understand the importance of IM </li></ul><ul><ul><li>Saw it as a threat to worker productivity </li></ul></ul><ul><li>End users saw it as a collaboration tool – a communications niche somewhere between phone and email </li></ul><ul><li>IT departments are beginning to see IM as communications tool & are looking for ways to control it, implement security measures, and implement it with other groupware components </li></ul>
  9. 9. Security Concerns <ul><li>IM is not a secure way to communicate </li></ul><ul><li>Messages and connection information are maintained on servers controlled by the provider of the IM utility used </li></ul><ul><li>Most provide some encryption but not enough </li></ul><ul><li>There have been reported cases of IM user logs being captured and used by nefarious sorts. </li></ul>
  10. 10. Enterprise Instant Messaging <ul><li>MSN Messenger Connect for Enterprises </li></ul><ul><li>AIM Enterprise Gateway </li></ul><ul><li>Yahoo Enterprise Edition 1.0 </li></ul><ul><ul><li>All provide ways to integrate users with corporate directories, and log and archive traffic </li></ul></ul>
  11. 11. Educational Usage <ul><li>Morris Library – Southern Illinois University </li></ul><ul><li>Potential collaboration tool for student / faculty population </li></ul><ul><li>3 Main Issues to Full Implementation </li></ul><ul><ul><li>Faculty learning curve </li></ul></ul><ul><ul><li>Lack of extra time </li></ul></ul><ul><ul><li>Security </li></ul></ul>
  12. 12. Government Usage <ul><li>FEMA – IM service for first responders </li></ul><ul><li>Government has more to lose, but could gain the most cost savings </li></ul><ul><li>4 Main Issues to Full Implementation </li></ul><ul><ul><li>Lack of interoperability </li></ul></ul><ul><ul><li>Absence of compelling business case </li></ul></ul><ul><ul><li>Public Records </li></ul></ul><ul><ul><li>Security </li></ul></ul>
  13. 13. Future Forecast <ul><li>Growth </li></ul><ul><ul><li>Very bright future - growth is due to popularity </li></ul></ul><ul><ul><li>Business users are discovering that instant messaging allows them to have virtual conferences and collaborate on projects very easily. </li></ul></ul><ul><ul><li>Corporate IM is expected to replace 65% of email usage by 2004. </li></ul></ul>
  14. 14. Future Forecast <ul><li>Interoperability </li></ul><ul><ul><li>Many IM clients with features that are proprietary </li></ul></ul><ul><ul><li>Internet Engineering Task Force (IETF) is developing a standard protocol for instant messaging (IMPP - Instant Messaging Presence Protocol) </li></ul></ul><ul><ul><li>Could lead to interoperable instant messaging system that works like email </li></ul></ul>
  15. 15. Two Things to Remember <ul><li>This is all possible from an IT perspective </li></ul><ul><ul><li>There are no technological impediments preventing IM from reaching its full potential </li></ul></ul><ul><li>If there are obstacles, they will come from industry failure to agree on open standards </li></ul>

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