Enterprise 2.0: Compliant Collaboration Jesse Wilkins March 4, 2008 Session #: E2W03

Learning objectives At the end of this session, you should be able to: Define Office 2.0, Web 2.0, Enterprise 2.0, and other "2.0" terms. Describe how to use Enterprise 2.0 tools to drive business processes and efficiencies. Describe how to manage Enterprise 2.0 tools for organizational effectiveness and regulatory compliance.

At the end of this session, you should be able to:

Define Office 2.0, Web 2.0, Enterprise 2.0, and other "2.0" terms.

Describe how to use Enterprise 2.0 tools to drive business processes and efficiencies.

Describe how to manage Enterprise 2.0 tools for organizational effectiveness and regulatory compliance.

Agenda Definitions 2.0 Enterprise 2.0 In Action Compliant Collaboration

Definitions 2.0

Enterprise 2.0 In Action

Compliant Collaboration

DEFINITIONS 2.0 What do the buzzwords mean?

What do the buzzwords mean?

Definitions 2.0 No lack of new terms to interpret Lots of acronyms Lots of newly created terms Lots of buzzword-y phrases Some of these are pretty important

No lack of new terms to interpret

Lots of acronyms

Lots of newly created terms

Lots of buzzword-y phrases

Some of these are pretty important

Terms 2.0 Education 2.0 Energy 2.0 Health 2.0 Library 2.0 Travel 2.0 Retail 2.0 Snake oil 2.0? Hugh McLeod http://www.gapingvoid.com

Education 2.0

Energy 2.0

Health 2.0

Library 2.0

Travel 2.0

Retail 2.0

Snake oil 2.0?

Web 2.0 Web 2.0 is the business revolution in the computer industry caused by the move to the internet as platform, and an attempt to understand the rules for success on that new platform. Chief among those rules is this: Build applications that harness network effects to get better the more people use them. -- Tim O’Reilly, 12/10/2006

Web 2.0 is the business revolution in the computer industry caused by the move to the internet as platform, and an attempt to understand the rules for success on that new platform. Chief among those rules is this: Build applications that harness network effects to get better the more people use them.

-- Tim O’Reilly, 12/10/2006

Office 2.0 First described by Ismael Ghalimi in December 2005 Use of Web 2.0 technologies for Office 1.0 tasks –Scott Deitzen, Zimbra Web-based Software-as-a-Service (Saas) – Dion Hinchcliffe

First described by Ismael Ghalimi in December 2005

Use of Web 2.0 technologies for Office 1.0 tasks –Scott Deitzen, Zimbra

Web-based Software-as-a-Service (Saas) – Dion Hinchcliffe

Enterprise 2.0 Enterprise 2.0 focuses on platforms companies can buy or build to make visible the practices and outputs of their knowledge workers. -- Andrew McAfee, 5/2006 Enterprise 2.0 is the application of the Web 2.0 technology and mindset within an organization. --Mike Riversdale, E20 New Zealand Style, 2/2008

Enterprise 2.0 focuses on platforms companies can buy or build to make visible the practices and outputs of their knowledge workers.

-- Andrew McAfee, 5/2006

Enterprise 2.0 is the application of the Web 2.0 technology and mindset within an organization.

--Mike Riversdale, E20 New Zealand Style, 2/2008

Enterprise 2.0 – v1 S earch L inks A uthoring T ags E xtensions S ignals Source: Andrew McAfee

S earch

L inks

A uthoring

T ags

E xtensions

S ignals

Source: Andrew McAfee

Enterprise 2.0 – v2 Source: Dion Hinchcliffe, ZDNet Enterprise Web 2.0 blog, 10/22/2007

ENTERPRISE 2.0 IN ACTION Using E20 tools in the enterprise

Using E20 tools in the enterprise

Enterprise 2.0 in action Emergent structures The “Shadow IT Department” Software as a service Information reuse Social networking Perpetual beta Enterprise-y!

Emergent structures

The “Shadow IT

Department”

Software as a service

Information reuse

Social networking

Perpetual beta

Enterprise-y!

What makes it enterprise-y? Control over implementation model Standards support Security and identity Access to enterprise data Data quality Regulatory compliance

Control over implementation model

Standards support

Security and identity

Access to enterprise data

Data quality

Regulatory compliance

Blogs Project updates Organizational updates Customer communication Notification of changes Lessons learned

Project updates

Organizational updates

Customer communication

Notification of changes

Lessons learned

Wikis Knowledge base/customer service Meeting agenda and minutes Collaborative authoring and publishing Proposals and presentations Contract negotiation Collect and organize research

Knowledge base/customer service

Meeting agenda and minutes

Collaborative authoring and publishing

Proposals and presentations

Contract negotiation

Collect and organize

research

RSS feeds Subscription to updates from blogs, wikis Notification of system changes Competitive and market intelligence

Subscription to updates from blogs, wikis

Notification of system changes

Competitive and market intelligence

Social networks Expertise management Tap unknown resources Contact management Alternative to email That users are already using That allows tagging, blogging, etc.

Expertise management

Tap unknown resources

Contact management

Alternative to email

That users are already using

That allows tagging, blogging, etc.

Mashups Connect two or more data sources using loosely coupled connectors such as XML Combine sales data with maps Combine shipping and order data Provide external partners and customers with (non-sensitive) status monitoring

Connect two or more data sources using loosely coupled connectors such as XML

Combine sales data with maps

Combine shipping and order data

Provide external partners and customers with (non-sensitive) status monitoring

COMPLIANCE 2.0 Managing 2.0 tools for compliance

Managing 2.0 tools for compliance

The bad news You can’t prohibit them Too many of them Constantly changing IT has other fires to fight They can be difficult to control Particularly for Web 2.0 Check your demographics

You can’t prohibit them

Too many of them

Constantly changing

IT has other fires to fight

They can be difficult to control

Particularly for Web 2.0

Check your demographics

The good news Many of the most commonly used 2.0 tools already track changes, versions, etc. Some tools need to be managed for efficiency rather than compliance E20 tools use standard formats and interfaces Some tools are less risky than others

Many of the most commonly used 2.0 tools already track changes, versions, etc.

Some tools need to be managed for efficiency rather than compliance

E20 tools use standard

formats and interfaces

Some tools are less risky

than others

Change tracking

Compliance 2.0 Address in policies Whether Web 2.0 and Office 2.0 solutions will be used What type of information can be published Whether posts, etc. will be reviewed pre- or post-publication

Address in policies

Whether Web 2.0 and Office 2.0 solutions will be used

What type of information can be published

Whether posts, etc. will be reviewed pre- or post-publication

Compliance 2.0 Consider whether to implement Enterprise 2.0 versions inside the firewall Review SLAs with hosted providers to determine whether you can live with them Consider mashing up archival approaches

Consider whether to implement Enterprise 2.0 versions inside the firewall

Review SLAs with hosted providers to determine whether you can live with them

Consider mashing up archival approaches

Additional resources Everything 2.0 http://bobstumpel.blogspot.com Office 2.0 database http://o20db.com/ SimpleSpark http://simplespark.com/

Everything 2.0

http://bobstumpel.blogspot.com

Office 2.0 database

http://o20db.com/

SimpleSpark

http://simplespark.com/

Additional resources Programmable Web http://programmableweb.com/mashups Widgetbox http://www.widgetbox.com/galleryhome/ MashupFeed http://www.mashupfeed.com/

Programmable Web

http://programmableweb.com/mashups

Widgetbox

http://www.widgetbox.com/galleryhome/

MashupFeed

http://www.mashupfeed.com/

Additional resources Naked conversations: how blogs are changing the way businesses talk with customers , Robert Scoble and Shel Israel Everything is Miscellaneous: The Power of the New Digital Disorder, David Weinberger Wikinomics: How Mass Collaboration Changes Everything, Don Tapscott and Anthony D. Williams

Naked conversations: how blogs are changing the way businesses talk with customers , Robert Scoble and Shel Israel

Everything is Miscellaneous: The Power of the New Digital Disorder, David Weinberger

Wikinomics: How Mass Collaboration Changes Everything, Don Tapscott and Anthony D. Williams

For more information Jesse Wilkins erm m , ecm m , bpm s , LIT, CDIA+, edp, ICP Access Sciences Corporation [email_address] http://www.accesssciences.com blog:http://informata.blogspot.com

Jesse Wilkins

erm m , ecm m , bpm s , LIT, CDIA+, edp, ICP

Access Sciences Corporation

[email_address]

http://www.accesssciences.com

blog:http://informata.blogspot.com