Jesse Robbins (Cofounder of Opscode) explains how to be a force for Awesome. He will explain how to evangelize & overcome cultural resistance to change (& share his own painfully funny lessons on how not to do it ;-).
Example: GameDaySlide Courtesy of John Allspaw - http://www.slideshare.net/jallspaw/10-deploys-per-day-dev-and-ops-cooperation-at-ﬂickrhttp://www.ﬂickr.com/photos/dnorman/2678090600
deﬁne:GameDay An exercise designed to increase Resilience through large- scale fault injection across critical systems. Part of a larger discipline called Resilience Engineering. Not new, just new to us ;-)
Hacks:Starting Small1. Small isn’t a threat & is easy to ignore2. Just call it an experiment 31
Hacks:Creating Champions1. Get executive sponsors, starting with your boss.2. Give everyone else the credit.3. Give “Special Status”4. Have people with “Special Status” talk about the new awesome. 32
Hacks: Metrics1. Find KPI that supports change2. Track and use it ruthlessly - first to show value, later cost of not making the change by laggards3. Tell your story with data 33
Hacks: Celebrating successes1. Tell a powerful story2. Always positive about people and how they overcame a problem.3. Never about people who created the problem.4. Leave room for people to come to your side. (don’t fight stupid ;-) 34
Hacks:Compelling Events1. Just wait, it will come2. Can be created by things like compliance, scaling, cloud migrations3. Not “I told you so” - but “what do we do now” 35