Questions Asked & Answered

by Jessamyn W on Jun 15, 2011

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How and why do people ask questions online. We've been hearing that reference desks aren't where people go to ask their questions anymore. Jessamyn West, rural librarian and community manager for the large Q&A site Ask MetaFilter will talk about the challenges involved in running a Q&A site and how it compares and contrasts with traditional reference.

http://www.librarian.net/talks/oregon/

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Questions Asked & Answered — Presentation Transcript

Questions Asked & Answered lessons learned in the social q&a salt mines Jessamyn West <librarian.net/talks/oregon> 10jun11

I am not really alibrarian

I am not really alibrarian or am I?

Where I work

Where I spend my time 182,350

AskMe by the numbershave notasked aquestion 71% haveasked aquestion

Sample question

AskMe by the numbers 97% haveanswereda question

Asking/answering is iterative

Find questions you want 1.categories 2.tags 3.suggestions

Find questions that need answering

My social work

Gamification

My toolbox

AskMe by the numbers questions deleted 98.6%

AskMe by the numbers comments deleted 98.2%

What is the problem to be solved?‣ "Does someone feel like I do?"‣ "Am I correct in this argument I am having?"‣ "Is there a way out of this mess?"‣ "Am I being unreasonable?"‣ "Is this person acting crazy?"

questions are personal

and professional...

Some real stats‣ 60/40% women/men‣ 55% are 18-55 years old (avg = 31)‣ 90% visit once a day or more‣ 21% “bloggers”‣ 38% own cats

Some overgeneralizations‣ Social anxiety‣ Nerdy/High IQ‣ Overthinkers‣ Rule followers or benders‣ Witty/Verbally

Jessamyn W , Librarian at Daughters of the Proletariat Revolution Sorry, the speaker notes are going to stay messed up since Slideshare doesn't 'support' slides with transitions. Go to the URL on the first slide to read the notes. 11 months ago

Are you sure you want to Yes No

Jessamyn W , Librarian at Daughters of the Proletariat Revolution Sorry the speaker notes are all messed up... it's a bug I'm trying to work out with Slideshare. 11 months ago

Questions Asked & Answered

by Jessamyn W on Jun 15, 2011

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Questions Asked & Answered — Presentation Transcript