MANAGINGby:    Reported MISBEHAVIOR   Reported To:       Dr. mary jane d.Cruz       Jerome M. dela castillo
But   Managers are often faced with               Thisin managing  Are you good can costly work    Misbehavior is in the  ...
MANAGING MISBEHAVIORHome       Referenc              es Samples of Misbehavior                      Describe some of the o...
SAMPLES OF MISBEHAVIOR AT WORKArsonBlackmailBriberyBullyingCheatingDiscriminationDishonestyEspionageFraudIncivilityIntimid...
THE MANAGEMENT OF MISBEHAVIORHome       Referenc              es Samples of Misbehavior             Managing employeeMana...
KEY FACTORS IN ORGANIZATIONAL MISBEHAVIORHome       Referenc              es Samples of MisbehaviorManagement of Misbehavi...
SELECTED MISBEHAVIORHome       Referenc              es Samples of           Sexual Harassment Misbehavior                ...
SELECTED MISBEHAVIOR: SEXUAL HARASSMENTHome       Referenc              es                        Sexual harassment is dis...
SELECTED MISBEHAVIOR: SEXUAL HARASSMENTHome       Referenc              es Samples of Misbehavior                       S...
SELECTED MISBEHAVIOR: SEXUAL HARASSMENTHome       Referenc              es Samples of                       Sexual Harassm...
SELECTED MISBEHAVIOR: AGGRESSION AND VIOLENCEHome        Referenc               es  Samples of  Misbehavior               ...
SELECTED MISBEHAVIOR: AGGRESSION AND VIOLENCEHome        Referenc               es  Samples of  Misbehavior             V...
SELECTED MISBEHAVIOR: AGGRESSION AND VIOLENCEHome       Referenc              es Samples of                 Sexual Harassm...
SELECTED MISBEHAVIOR: BULLYINGHome       Referenc              es Samples of Misbehavior             Bullying – repeatedM...
SELECTED MISBEHAVIOR: BULLYINGHome       Referenc              es Samples of               Sexual Harassment Misbehavior  ...
SELECTED MISBEHAVIOR: INCIVILITYHome       Referenc              es Samples of Misbehavior             Workplace incivili...
SELECTED MISBEHAVIOR: INCIVILITYHome       Referenc              es Samples of                  Sexual Harassment Misbehav...
SELECTED MISBEHAVIOR: FRAUDHome       Referenc              es Samples of Misbehavior                         Fraud – the...
SELECTED MISBEHAVIOR: FRAUDHome       Referenc              es Samples of Misbehavior             Fraud is Harassment    ...
SELECTED MISBEHAVIOR: SUBSTANCE ABUSE AT WORKHome       Referenc              es Samples of              Sexual Harassment...
SELECTED MISBEHAVIOR: CYBERSLACKINGHome       Referenc              es Samples of           Cyberslacking      – the use ...
WHERE DO CYBERSLACKERS SURF?Home       Referenc              es Samples of                Area of Surfing   Amount of Time...
SELECTED MISBEHAVIOR: CYBERSLACKINGHome        Referenc               es  Samples of              Electronic monitoring o...
SELECTED MISBEHAVIOR: SABOTAGEHome       Referenc              es Samples of              Sabotage – involves damaging or...
SELECTED MISBEHAVIOR: SABOTAGEHome       Referenc              es Samples of           Angry employees covertly          ...
SELECTED MISBEHAVIOR: THEFTHome       Referenc              es Samples of              Theft – the unauthorized taking, M...
SELECTED MISBEHAVIOR: THEFTHome       Referenc              es Samples of              Electronic surveillance is Misbeha...
MOTIVES AND INTENTIONS OF A PERSON TO STEAL:Home       Referenc              es Samples of             Sexual Harassment M...
SUGGESTIONS FOR BUILDING TRUST AND RESPECTHome       Referenc              es Samples of           1.   Listen assertively...
SUGGESTIONS FOR BUILDING TRUST AND RESPECTHome       Referenc              es Samples of Misbehavior                      ...
PRIVACY IN THE WORKPLACEHome       Referenc              es Samples of            Privacy in the workplace is an Misbehav...
PRIVACY IN THE WORKPLACEHome       Referenc              es Samples of                       Employers currently have lee...
SUGGESTIONS FOR MONITORING EMPLOYEE COMMUNICATION:Home       Referenc                           Adopt and communicate a po...
REFERENCESHome       Referenc              es Samples of Misbehavior          Ivancevich J., Konopaske R.,Management of   ...
THANK YOU!..............................................Home        Referenc               es  Samples of  Misbehavior    ...
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Managing Misbehavior

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Managing Misbehavior

  1. 1. MANAGINGby: Reported MISBEHAVIOR Reported To: Dr. mary jane d.Cruz Jerome M. dela castillo
  2. 2. But Managers are often faced with Thisin managing Are you good can costly work Misbehavior is in the problem behaviors impact MisbehaviorMisbehaviorthat Is entire solved to Misbehavior? reduces be INTRODUCTION setting the must performance My negatively prevent additional negative organization Question consequences
  3. 3. MANAGING MISBEHAVIORHome Referenc es Samples of Misbehavior Describe some of the outcomes Discuss how anorganizational Explainwhy why management Discuss the sexual why organization’s Explain why some considerManagement of Misbehavior Identify can impact terms of of misbehavior in what is culturemisbehavior isbe 8; researchers areChapter of harassmentany Kind can an now more Afteriscompletingof privacy Cantheask to calm Presentation Istayyourself………. Manage and relax ofJerome M. dela Cruz Key Factors in Organizational Misbehavior WelcomePresenting the of My a So invasion beas form This property,topolitics, that And referredMisbehavior Managing to in to: willingshould be ablemy interpretedacknowledge that to responsibility Selected you to Misbehavior important be a moral issue. rights violence. important interpersonalisrelations, and Misbehavior managementmust address. misbehavior of an misbehavior Workplace? Suggestion for managers intrapersonal relations. norms. issue. Building Trust & RespectPrivacy in the Workplace Suggestions for Monitoring Employee
  4. 4. SAMPLES OF MISBEHAVIOR AT WORKArsonBlackmailBriberyBullyingCheatingDiscriminationDishonestyEspionageFraudIncivilityIntimidationKickbacksLyingMisinformationPrivacy violationsRevengeSabotageSexual harassmentSubstance abuseTheftThreatsWhistle blowingWithholding information (concealment)
  5. 5. THE MANAGEMENT OF MISBEHAVIORHome Referenc es Samples of Misbehavior  Managing employeeManagement of misbehavior takes an active Misbehavior position in that managers are Key Factors in Organizational Misbehavior responsible to act, solve, and Selected correct problems Misbehavior Suggestion for Building Trust & Respect  Misbehavior is viewed as a formPrivacy in the of antisocial behavior Workplace Suggestions for Monitoring Employee
  6. 6. KEY FACTORS IN ORGANIZATIONAL MISBEHAVIORHome Referenc es Samples of MisbehaviorManagement of Misbehavior Key Factors in Antecedents Mediators Organizational Misbehavior Selected Misbehavior Suggestion for Building Trust & Outcomes Costs RespectPrivacy in the Workplace Suggestions for Monitoring Employee
  7. 7. SELECTED MISBEHAVIORHome Referenc es Samples of Sexual Harassment Misbehavior Aggression and ViolenceManagement of Misbehavior Bullying Key Factors in Organizational Incivility Misbehavior Selected Fraud Misbehavior Substance Abuse at Work Suggestion for Building Trust & Cyberslacking RespectPrivacy in the Sabotage Workplace Theft Suggestions for Monitoring Employee
  8. 8. SELECTED MISBEHAVIOR: SEXUAL HARASSMENTHome Referenc es Sexual harassment is displayed by Samples of Misbehavior unwelcome sexual advances, requests for sexual favors, and other verbal orManagement of physical conduct of a sexual nature Misbehavior when: Key Factors in a) submission to or rejection of such conduct Organizational is made either explicitly or implicitly a term Misbehavior or condition of an individual’s employment Selected b) submission to or rejection of such conduct Misbehavior by an individual is used as the basis for employment decisions affecting such Suggestion for Building Trust & individual, or Respect c) such conduct has the purpose or effect ofPrivacy in the unreasonably interfering with an Workplace individual’s work performance or creating an intimidating, hostile, or offensive work Suggestions for Monitoring environment Employee
  9. 9. SELECTED MISBEHAVIOR: SEXUAL HARASSMENTHome Referenc es Samples of Misbehavior  Sexual harassment is a form ofManagement of aggression and unethical behavior Misbehavior  Sexual harassment is a form of Key Factors in Organizational discrimination Misbehavior  Sexual harassment is illegal Selected Misbehavior  Sexual harassment occurs because of Suggestion for power differences and lust Building Trust & Respect  Sexual harassment occurs acrossPrivacy in the Workplace gender lines and across sexual Suggestions for orientation lines Monitoring Employee
  10. 10. SELECTED MISBEHAVIOR: SEXUAL HARASSMENTHome Referenc es Samples of Sexual Harassment Misbehavior  How can a manager recognize Aggression and Violence a behavior as sexualManagement of Misbehavior harassment? Bullying Key Factors in Organizational Incivility  The Family IQ Test Misbehavior Selected Fraud  The Public Forum Test Misbehavior Substance Abuse at Work  Dual Treatment Suggestion for Building Trust & Cyberslacking RespectPrivacy in the Sabotage Workplace Theft Suggestions for Monitoring Employee
  11. 11. SELECTED MISBEHAVIOR: AGGRESSION AND VIOLENCEHome Referenc es Samples of Misbehavior  Aggression at work – the effort of an individual to bring harm to: Management of Misbehavior  others with whom the person Key Factors in worked for Organizational Misbehavior  others with whom the person Selected currently works for Misbehavior  an organization (i.e., current or Suggestion for past) Building Trust & Respect  The attempt to bring harm is Privacy in the intentional Workplace Suggestions for  It includes psychological as well as Monitoring Employee physical injury
  12. 12. SELECTED MISBEHAVIOR: AGGRESSION AND VIOLENCEHome Referenc es Samples of Misbehavior  Violence (or the threat of Management of violence) creates a workplace Misbehavior climate of fear, uncertainty, Key Factors in Organizational Misbehavior anger, and hostility Selected Misbehavior  This type of climate creates Suggestion for Building Trust & Respect stress for employees Privacy in the Workplace Suggestions for Monitoring Employee
  13. 13. SELECTED MISBEHAVIOR: AGGRESSION AND VIOLENCEHome Referenc es Samples of Sexual Harassment Misbehavior  The increase in non-fatal violenceManagement of and acts of aggression in the Aggression and Violence Misbehavior workplace may be the result of: Bullying Key Factors in Organizational  downsizing Incivility Misbehavior  poor management observation Selected Fraud and anticipation skills Misbehavior Substance Abuse at Work  increased insecurity Suggestion for Building Trust & Cyberslacking  increased pressure for more RespectPrivacy in the productivity Sabotage Workplace  longer work hours Theft Suggestions for Monitoring Employee
  14. 14. SELECTED MISBEHAVIOR: BULLYINGHome Referenc es Samples of Misbehavior  Bullying – repeatedManagement of actions, that are directed to Misbehavior another worker, Key Factors in Organizational  which are unwanted, Misbehavior Selected  which may be done deliberately Misbehavior or unconsciously, Suggestion for  but clearly cause humiliation and Building Trust & Respect distress that creates anPrivacy in the Workplace unpleasant work setting Suggestions for Monitoring Employee
  15. 15. SELECTED MISBEHAVIOR: BULLYINGHome Referenc es Samples of Sexual Harassment Misbehavior  The behaviors of a bully areManagement of intended to and hostile actions Aggression be Violence Misbehavior or are considered by the victim Bullying Key Factors in to be hostile Organizational Incivility  Bullying is an evolving process Misbehavior Selected Fraud Misbehavior  Humiliating or punitive behaviors Substance Abuse at Work become an accepted pattern Suggestion for Building Trust & over time Cyberslacking RespectPrivacy in the Sabotage thrives when supported Bullying Workplace by the organization’s culture Theft Suggestions for Monitoring Employee
  16. 16. SELECTED MISBEHAVIOR: INCIVILITYHome Referenc es Samples of Misbehavior  Workplace incivility – involvesManagement of acting rudely, discourteously, or in Misbehavior a demeaning manor toward Key Factors in Organizational others Misbehavior  It is a lack of respect for others Selected Misbehavior  It appears to be on the increase Suggestion for outside and inside the workplace Building Trust & Respect  Incivility can cause workplacePrivacy in the Workplace conflicts and detract from Suggestions for productivity Monitoring Employee
  17. 17. SELECTED MISBEHAVIOR: INCIVILITYHome Referenc es Samples of Sexual Harassment Misbehavior  Being civil or polite with regardManagement of to Aggression an organization is others in and Violence Misbehavior preferred Bullying Key Factors in  Itconstitutes organizational Organizational Incivility Misbehavior citizenship behavior (OCB) Fraud Selected Misbehavior  Firms are using training and Substance Abuse at Work education programs to Suggestion for Building Trust & eliminate this Cyberslacking RespectPrivacy in the  Objective Sabotage is to involve Workplace participants in practicing civility Theft Suggestions for and proper etiquette Monitoring Employee
  18. 18. SELECTED MISBEHAVIOR: FRAUDHome Referenc es Samples of Misbehavior  Fraud – the intentional act of deceiving or misrepresenting inManagement of Misbehavior order to induce another individual or Key Factors in group to give up something of value Organizational Misbehavior  A study of over 12,000 employees Selected found Misbehavior  90 percent engaged at some time in Suggestion for workplace misbehaviors such as fraud, goldbricking, and sick time abuses Building Trust & Respect  33 percent actually stole money orPrivacy in the Workplace merchandise on the job Suggestions for Monitoring Employee
  19. 19. SELECTED MISBEHAVIOR: FRAUDHome Referenc es Samples of Misbehavior  Fraud is Harassment Sexual a combination of Aggression and Violence motive and opportunityManagement of Misbehavior  The opportunity Bullying to commit fraud is Key Factors in Organizational addressed through internal control Incivility Misbehavior systems Fraud Selected Misbehavior  Ensuring fairness, good working Substance Abuse at Work Suggestion for conditions, and sound leadership are Cyberslacking Building Trust & Respect available can help reduce the motivationPrivacy in the to resort to fraud Sabotage Workplace Theft Suggestions for Monitoring Employee
  20. 20. SELECTED MISBEHAVIOR: SUBSTANCE ABUSE AT WORKHome Referenc es Samples of Sexual Harassment Substance abuse among workers Misbehavior represents billions of dollars in Aggression and ViolenceManagement of Misbehavior organizational financial loss Bullying Key Factors in Non-users are also at risk Organizational Incivility Misbehavior Research concludes that workers’ Selected Fraud substance abuse is a personal Misbehavior characteristic and has less to do Substance Abuse at Work Suggestion for with working conditions Building Trust & Cyberslacking Respect There is no accurate test that canPrivacy in the Sabotage predict current or future substance Workplace Suggestions for abuse Theft Monitoring Employee
  21. 21. SELECTED MISBEHAVIOR: CYBERSLACKINGHome Referenc es Samples of Cyberslacking – the use of the Misbehavior Internet for personal reasonsManagement of Misbehavior It is a form of virtual goldbricking Key Factors in Personal cyberslacking can also Organizational Misbehavior place a burden on an organization’s Selected computer network Misbehavior Employees who access Suggestion for Building Trust & pornography sites on office RespectPrivacy in the computers may also contribute to Workplace sexual harassment behaviors Suggestions for Monitoring Employee
  22. 22. WHERE DO CYBERSLACKERS SURF?Home Referenc es Samples of Area of Surfing Amount of Time (%) Misbehavior General News 29.1%Management of Misbehavior Investment 22.5% Key Factors in Organizational Pornography 9.7% Misbehavior Travel 8.2% Selected Misbehavior Entertainment 6.6% Suggestion for Building Trust & Sports 6.1% RespectPrivacy in the Shopping 3.5% Workplace Other 14.3% Suggestions for Monitoring Employee
  23. 23. SELECTED MISBEHAVIOR: CYBERSLACKINGHome Referenc es Samples of  Electronic monitoring of Sexual Harassment Misbehavior employees on the job is now Management of practiced byand Violence Aggression many U.S. Misbehavior organizations Bullying Key Factors in Organizational  E-mail, computer Incivility files, and Misbehavior interactions with customers Fraud Selected Misbehavior  Organizations have used Substance Abuse at Work Suggestion for electronic monitoring Building Trust & Cyberslacking Respect information to fire employees Privacy in the Sabotage who mix personal and Workplace Suggestions for organizational business Theft Monitoring Employee
  24. 24. SELECTED MISBEHAVIOR: SABOTAGEHome Referenc es Samples of  Sabotage – involves damaging or Misbehavior destroying an organization’s orManagement of colleagues equipment, workspace, Misbehavior Key Factors in or data Organizational Misbehavior  It is an expression of aggression Selected or violence by something tangible Misbehavior  Sabotage targets include: Suggestion for Building Trust &  people RespectPrivacy in the  equipment Workplace  operations Suggestions for Monitoring Employee
  25. 25. SELECTED MISBEHAVIOR: SABOTAGEHome Referenc es Samples of Angry employees covertly Sexual Harassment and Misbehavior overtly resortand Violence to: Aggression to sabotageManagement of get even Misbehavior Bullying Key Factors in correct a perceived wrong Organizational Incivility Misbehavior take revenge Selected Fraud make a statement to others Misbehavior Attempts to Abuse at Work Substance minimize sabotage Suggestion for Building Trust & appear to focus on treating Cyberslacking RespectPrivacy in the employees Sabotage honestly fairly and Workplace Theft Suggestions for Monitoring Employee
  26. 26. SELECTED MISBEHAVIOR: THEFTHome Referenc es Samples of  Theft – the unauthorized taking, Misbehavior consuming, or transfer ofManagement of Misbehavior money or goods owned by the Key Factors in Organizational organization Misbehavior  Stealing is not limited to tangible Selected property Misbehavior  Data, information, and intellectual Suggestion for Building Trust & Respect property can and are stolenPrivacy in the Workplace  Theft is a serious issue that Suggestions for managers need to address Monitoring Employee
  27. 27. SELECTED MISBEHAVIOR: THEFTHome Referenc es Samples of  Electronic surveillance is Misbehavior increasingly used to stop orManagement of Misbehavior catch thieves Key Factors in Organizational Misbehavior  Organizations have also Selected increased their use of honesty Misbehavior or integrity tests to identify Suggestion for Building Trust & theft-prone job candidates RespectPrivacy in the before hiring them Workplace  Use of these tests is inconclusive Suggestions for Monitoring Employee
  28. 28. MOTIVES AND INTENTIONS OF A PERSON TO STEAL:Home Referenc es Samples of Sexual Harassment Misbehavior Aggression and ViolenceManagement of Misbehavior Bullying Key Factors in Approach Support Organizational Incivility Misbehavior Motive Motive Selected Fraud Misbehavior Substance Abuse at Work Even the Score Suggestion for Cyberslacking Thwart Motive Building Trust & Respect MotivePrivacy in the Sabotage Workplace Theft Suggestions for Monitoring Employee
  29. 29. SUGGESTIONS FOR BUILDING TRUST AND RESPECTHome Referenc es Samples of 1. Listen assertively to what an Misbehavior individual is saying about workManagement of Misbehavior conditions, your style, fairness of Key Factors in Organizational rewards, and needs Work to help employees improve Misbehavior 2. Selected Misbehavior themselves and grow Suggestion for Building Trust & 3. Lead by being an exceptional role RespectPrivacy in the model in terms of integrity, ethical Workplace behavior, and civility Suggestions for Monitoring Employee
  30. 30. SUGGESTIONS FOR BUILDING TRUST AND RESPECTHome Referenc es Samples of Misbehavior 4. Display courtesy with individuals atManagement of every level, status, and location Misbehavior 5. Never lose your temper Key Factors in Organizational Misbehavior 6. Never angrily reprimand, bully, or Selected intimidate an employee privately or Misbehavior publicly Emphasize employee strengths not Suggestion for Building Trust & 7. RespectPrivacy in the weaknesses Workplace Suggestions for Monitoring Employee
  31. 31. PRIVACY IN THE WORKPLACEHome Referenc es Samples of  Privacy in the workplace is an Misbehavior important issues facingManagement of Misbehavior managers and employees  The managerial perspective on Key Factors in Organizational Misbehavior privacy can include: Selected Misbehavior  drug testing Suggestion for  electronic workplace searches Building Trust & Respect  surveillance by tape recording orPrivacy in the Workplace video Suggestions for  monitoring off-duty conduct Monitoring Employee
  32. 32. PRIVACY IN THE WORKPLACEHome Referenc es Samples of  Employers currently have leeway Misbehavior in monitoring any form of theirManagement of employees’ communication Misbehavior  Organizations can utilize testing if Key Factors in Organizational the test: Misbehavior  is designed to predict a person’s ability Selected Misbehavior to perform  is relatively non-invasive Suggestion for Building Trust & Respect  results are privatePrivacy in the e.g., medical, drug, psychological, or lie Workplace detector tests Suggestions for Monitoring Employee
  33. 33. SUGGESTIONS FOR MONITORING EMPLOYEE COMMUNICATION:Home Referenc Adopt and communicate a policy – es Samples of 1. Misbehavior state clearly what will be done and howManagement of Misbehavior 2. Only monitor for legitimate Key Factors in organizational reasons Organizational Misbehavior 3. Keep track of all monitoring Selected Misbehavior 4. Be fair, reasonable, and use common Suggestion for sense Building Trust & Respect 5. Do not invade employees’ off-dutyPrivacy in the Workplace behavior – do not intrude into your Suggestions for employees’ life off-the-job Monitoring Employee
  34. 34. REFERENCESHome Referenc es Samples of Misbehavior Ivancevich J., Konopaske R.,Management of Matteson M. “Organizational Misbehavior Behavior and Management: 7th Key Factors in Organizational Misbehavior Edition” pp.201 – 222 Selected Misbehavior http//:www.gifs-paradise.com Suggestion for Building Trust & RespectPrivacy in the Workplace http//:www.google.com(images) Suggestions for Monitoring Employee
  35. 35. THANK YOU!..............................................Home Referenc es Samples of Misbehavior “ A Man who Management of Cannot behave Misbehavior Key Factors in Himself; Organizational Misbehavior Cannot behave Selected Others Misbehavior as Well…….” Suggestion for Building Trust & Respect Privacy in the Workplace Suggestions for (Anonymous) Monitoring Employee
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