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Augmented reality fits

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Transcript

  • 1. DigitallyAugmentedHospitalityExperience
    in relation withservant leadership
    philosophy
  • 2. Servant leardership philosophy
    Do those served grow as persons?
    Do they, while being served, become
    healthier
    wiser
    freer
    more autonomous
    more likely themselves tobecome servants?
    Robert Greenleaf
  • 3. experience
    a particular instance of personally encountering or undergoing something
     the totality of the cognitions given by perception; all that is perceived, understood,  and remembered.
    • http://dictionary.reference.com/browse/experience
  • customer service expectations
  • 4. Service & digital devicesharmony
    serving the customers’ time
    enlightning theexperience
    Social media & mobile are relationshiptools
    • Flash answers
    • 5. Real travel-secretary services
    • 6. Information
    • 7. Simplicity
    • 8. No noise youdon’twant to hear
  • Technicsrunfast
  • 9. But it will never beat the multiplicity of customer expectations
  • 10. digital differentiation
    What do youwantyourcustomers to control?
    Safety of theirchildren
    Access to their room, lights, TV
    To products and services, before, while and aftertheirstay
    Fun games
    Theirowncommunity
  • 11. Control4
  • 12. Tagwhat
  • 13. St Regis Vancouver
  • 14. TrumpHotel Las Vegas
  • 15. What impresses me the most about augmented reality
    The potential
    Information
    Collective intelligence
    The creativity
    Flexible tools
    Perfectlyadapted to hotel services
  • 16. AR has to be the future of social networking
  • 17. Travelling is about
    Discoveries
    Expectations
    Sensations
    Beingawayfrom home
  • 18. Imagine
    Whenyouwon’tneed the use of a mobile anymore