The hcd process explained

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The hcd process explained

  1. 1. HUMAN CENTERED DESIGN ALLOWS US TO CREATE AND DELIVER SOLUTIONS BASED ON PEOPLE’S NEEDS
  2. 2. HUMAN CENTERED DESIGN: - Design new solutions to design challenges - Hear the needs of the people and communities they’re designing for - Create innovative approaches to meet these needs - Deliver solutions that work in specific cultural and economic contexts - Centered in optimism and embracing constraints and complexity
  3. 3. HUMAN CENTERED DESIGN: ISO standard of human-centered design describes 6 key principles that will ensure a design is user centered: 1. The design is based upon an explicit understanding of users, tasks and environments 2. Users are involved throughout design and development 3. The design is driven and refined by user-centered evaluation 4. The process is iterative 5. The design addresses the whole user experience 6. The design team includes multidisciplinary skills and perspectives
  4. 4. HUMAN CENTERED SOLUTIONS: - Industrial products - Technologies - Buildings - Marketing/communication campaigns - Websites - Services - Collaboration options - Management methods - Books - Etc.
  5. 5. HUMAN CENTERED DESIGN CHALLENGES: - Poverty - Climate change - Food shortage (malnutrition) - Healthcare - Suppression (discrimination) - Trash - Etc.
  6. 6. The HUMAN CENTERED DESIGN process can be divided into 3 main phases the HEAR phase, the CREATE phase and the DELIVER phase.
  7. 7. The HUMAN CENTERED DESIGN process is a divergend and convergend process, that stimulates critical thinking and systemsthinking.
  8. 8. The HUMAN CENTERED DESIGN process includes multidisciplinary skills and perspectives
  9. 9. The HUMAN CENTERED DESIGN process is iterative. It ‘s about learning by doing and testing assumptions 1st pedicap test in the Netherlands 2nd e-pedicap solar powered test in Kenya
  10. 10. HUMAN CENTERED DESIGN THE HEAR PHASE 1. Identify problem area (which knowledge do we need?) 2. Recognize existing knowledge 3. Gap in knowledge (identify people to speak with/ target group) 4. Develop research approach & choose methods 5. Gather knowledge/ field work 6. Interpret & visualize knowledge (identify patterns, themes and opportunity areas)
  11. 11. HUMAN CENTERED DESIGN THE CREATE PHASE 1. Identify design challenge 2. Develop ideation approach & choose methods (designing for, with, within or by your target group?) 3. Create solutions 4. Interpret & visualize opportunity areas 5. Choose solutions 6. Develop solutions 7. Test feasibility 8. Gather Interpret & visualize feedback on solutions
  12. 12. HUMAN CENTERED DESIGN THE DELIVER PHASE 1. Identify value proposition 2. Develop implementation approach & choose methods 3. Ideate implementation options 4. Interpret & visualize implementation options 5. Choose implementation options 6. Identify resources required for delivering solutions 7. Make implementation plan 8. Test viability 9. Evaluate outcomes
  13. 13. DEVELOP DESIGN THINKING MINDSET HEAR 1. Form a team/ collaborations 2. Develop your mindset 3. Be empathic, be curious 4. Iterate CREATE 4. Be optimistic, be creative 5. Think visual 6. Prototype/ validate 7. Iterate DELIVER 7. Make things tangible/viable 8. Iterate
  14. 14. THE METHOD: HCD CANVASSES B.VASTBINDER & J. SPOELSTRA (AMIADESIGNER)
  15. 15. THE METHOD: HCD CANVASSES B.VASTBINDER & J. SPOELSTRA (AMIADESIGNER) The Canvasses are a process tool that guides the individual user/ team of users through the Human Centered Design process. The canvasses facilitate ‘design thinking’ behavior like divergent and convergent steps, iteration, validation etc. The Canvasses where developed with the idea to make the HCD process available to more users (both innovation process facilitators and problem owners) and democratize the design process. The use of the canvasses and canvasses themselves can be adapted to your specific needs. You could for example use them individually, change the sequence (CHD instead of HCD), decide on your own planning or incorporate tools to help you take certain steps. Some of these tools could for example be found in IDEO.org’s HCD Toolkit.
  16. 16. THE BOOK: HUMAN CENTERED DESIGN IDEO.ORG & IDEO (T.BROWN – CHANGE BY DESIGN)
  17. 17. The Hear Canvas facilitates the discovery steps 1. Identify problem area 2. Recognize existing knowledge 3. Gap in knowledge 4. Develop research approach & choose methods 5. Gather knowledge/ field work 6. Interpret & visualize knowledge
  18. 18. The Create Canvas facilitates the design steps 1. Identify design challenge 2. Develop ideation approach & choose methods 3. Create solutions 4. Interpret & visualize opportunity areas 5. Choose solutions 6. Develop solutions 7. Test feasibility 8. Gather Interpret & visualize feedback on solutions
  19. 19. The Deliver Canvas facilitates the deliver/implementation steps 1. Identify value proposition 2. Develop implementation approach & choose methods 3. Ideate implementation options 4. Interpret & visualize implementation options 5. Choose implementation options 6. Identify resources required for delivering solutions 7. Make implementation plan 8. Test viability 9. Evaluate outcomes
  20. 20. THE METHOD: HCD CANVASSES B.VASTBINDER & J. SPOELSTRA (AMIADESIGNER) The Canvasses are a process tool that guides the individual user/ team of users through the Human Centered Design process. The canvasses facilitate ‘design thinking’ behavior like divergent and convergent steps, iteration, validation etc. The Canvasses where developed with the idea to make the HCD process available to more users (both innovation process facilitators and problem owners) and democratize the design process. The use of the canvasses and canvasses themselves can be adapted to your specific needs. You could for example use them individually, change the sequence (CHD instead of HCD), decide on your own planning or incorporate tools to help you take certain steps. Some of these tools could for example be found in IDEO.org’s HCD Toolkit.
  21. 21. DEMOCRATIZING THE DESIGN PROCESS: MOVIES IN USE! HCD canvasses: • A4’s • Black and white • Using existing tools • Adaptable to different timeframes, goals etc. • Easy translatable to different languages • Easy translatable to different cultures • Etc.
  22. 22. WE ARE STILL DEVELOPING THE CANVASSES: HOW? http://vimeo.com/59137121 At the ITM University in Indonesia we tested the first idea of the 3 HCD students together with local engineering students and teachers https://vimeo.com/69304999 In Amsterdam (4 months later) we tested the posters build up out of A4’s with students from Elisava and Knowmads, who got to choice 1 poster for every project the are working on
  23. 23. WHAT WOULD WE LIKE TO ACCOMPLISH WITH THE HCD CANVASSES? EMPOWERING YOU TO CREATE/ FACILITATE YOUR OWN SOLUTIONS!

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