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Six sigma overview

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Lecture material for the grad school class I am teaching. some parts are from www.Lassib.org.

Lecture material for the grad school class I am teaching. some parts are from www.Lassib.org.

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Transcript

  • 1. Six Sigma1
  • 2. 2
  • 3. Why do Six Sigma?3
  • 4. Why do Six Sigma?Reduction of Cost due to PoorQuality and Process WastesReduction of OpEx4
  • 5. Why do Six Sigma?Increase in CustomerSatisfactionReduction of Complaints5
  • 6. Why do Six Sigma?Less fire-fightingImprovement ofOperational EfficiencyShorter Time to Market6
  • 7. Why do Six Sigma?Helps make businessmore competitive andsustainable7
  • 8. Six Sigma MethodologyOverview of the Technique8
  • 9. 9What is Six Sigma?
  • 10. What is Six Sigma?• Universal Measure ofPerformance• Methodology for problem-solving, process improvementand innovation• Management System forContinual Improvement andInnovation10According to Motorolas Six Sigma University
  • 11. Six Sigma as a Measure11
  • 12. Six Sigma as a Measure12
  • 13. Six Sigma as a Measure13
  • 14. Six Sigma as a Methodology14
  • 15. Six Sigma as a Methodology15Impact of doing Six Sigma
  • 16. 16Six Sigma as aManagement System
  • 17. 17Six Sigma as aManagement SystemStandardization,KPI, BPMProjectManagementTraining &CertificationRewards &RecognitionManagementSupport
  • 18. Six Sigma MethodologyOverview of How Its Done18
  • 19. 19Note that this content is graded to Yellow Belt Level (" Just The Basics")
  • 20. Six Sigma as a Methodology20
  • 21. RECOGNIZE21
  • 22. 22
  • 23. Remember,At the end of Recognize PhaseOne should be able to choose agood project to work on basedon agreed criteria with topmanagement23
  • 24. DEFINE24
  • 25. 25
  • 26. 26
  • 27. 27
  • 28. 29Project Charter for Define Phase
  • 29. Remember,At the end of Define PhaseOne should be able to statewhat is the problem to besolved, the goal to be reachedand the process to beimproved.The charter is very importantsince it sets the direction andscope of the project.30
  • 30. MEASURE31
  • 31. 32
  • 32. 33
  • 33. 34
  • 34. 35Performance Measure (Data)Operational Definition(Data Collection Plan)
  • 35. 36Check for Process ControllabilityExample of data collected using the Data Collection Plan
  • 36. 37Compute for Process Sigma LevelUsing Excel,Sigma Level = Normsinv(Yield%) + 1.5This is one common formula if raw data is in Counts of Good and Bad
  • 37. Remember,At the end of Measure PhaseOne should be able to decideGO or NO-GO on solving theidentified problemIf Go, go to Analyze PhaseIf No-Go, move on to nextproblem38
  • 38. ANALYZE39
  • 39. 40
  • 40. 41
  • 41. 42
  • 42. 43
  • 43. 44
  • 44. 45
  • 45. 46
  • 46. 47
  • 47. 48
  • 48. Remember,At the end of Analyze PhaseOne should be able to find outwhat is/are the Root Cause(s).This will be the focus ofimprovement because theRoot Cause has the biggestcontribution to the problem.49
  • 49. IMPROVE50
  • 50. 51
  • 51. 52
  • 52. 53
  • 53. 54
  • 54. Remember,At the end of Improve PhaseOne should be able to selectand apply the Best Solutionaddressing the Root Cause(s).This is based on the fact thatwe were able to validate thatthe Root Cause has thebiggest contribution to theproblem.55
  • 55. CONTROL56
  • 56. 57
  • 57. 58
  • 58. 59
  • 59. 60
  • 60. 61The worse way to manage a process is by giving onlyverbal instructions!
  • 61. 62
  • 62. 63
  • 63. Remember,At the end of Control PhaseOne should be able to sustainthe improved results andhandover the improvedprocess to its owners.This phase leads to the closureof the project and don’t forgetto celebrate the achievement.64
  • 64. 65People still love doing Six SigmaOr adapting something similar
  • 65. 66"To Work Smarter Not Harder"
  • 66. About MeMapua Graduate School of Engineering 67Jeremy Jay V. LimCSS-BB, PMP, MSEM, BPMCurrently working in a local bank as SixSigma Program Manager15 years work experience10 years in CI and PM, 5 years in Ops MgtWorked in MNCs – Mfg, BPO & Fin’l SvcsHas done TPM, Six Sigma, RAD, BPM, BPR,Lean, and PMOGuest speaker in Six Sigma conferencesAuthored BPM whitepapersPassionate about Value-driven Changeand Innovation