Six Sigma1
2
Why do Six Sigma?3
Why do Six Sigma?Reduction of Cost due to PoorQuality and Process WastesReduction of OpEx4
Why do Six Sigma?Increase in CustomerSatisfactionReduction of Complaints5
Why do Six Sigma?Less fire-fightingImprovement ofOperational EfficiencyShorter Time to Market6
Why do Six Sigma?Helps make businessmore competitive andsustainable7
Six Sigma MethodologyOverview of the Technique8
9What is Six Sigma?
What is Six Sigma?• Universal Measure ofPerformance• Methodology for problem-solving, process improvementand innovation• M...
Six Sigma as a Measure11
Six Sigma as a Measure12
Six Sigma as a Measure13
Six Sigma as a Methodology14
Six Sigma as a Methodology15Impact of doing Six Sigma
16Six Sigma as aManagement System
17Six Sigma as aManagement SystemStandardization,KPI, BPMProjectManagementTraining &CertificationRewards &RecognitionManag...
Six Sigma MethodologyOverview of How Its Done18
19Note that this content is graded to Yellow Belt Level (" Just The Basics")
Six Sigma as a Methodology20
RECOGNIZE21
22
Remember,At the end of Recognize PhaseOne should be able to choose agood project to work on basedon agreed criteria with t...
DEFINE24
25
26
27
29Project Charter for Define Phase
Remember,At the end of Define PhaseOne should be able to statewhat is the problem to besolved, the goal to be reachedand t...
MEASURE31
32
33
34
35Performance Measure (Data)Operational Definition(Data Collection Plan)
36Check for Process ControllabilityExample of data collected using the Data Collection Plan
37Compute for Process Sigma LevelUsing Excel,Sigma Level = Normsinv(Yield%) + 1.5This is one common formula if raw data is...
Remember,At the end of Measure PhaseOne should be able to decideGO or NO-GO on solving theidentified problemIf Go, go to A...
ANALYZE39
40
41
42
43
44
45
46
47
48
Remember,At the end of Analyze PhaseOne should be able to find outwhat is/are the Root Cause(s).This will be the focus ofi...
IMPROVE50
51
52
53
54
Remember,At the end of Improve PhaseOne should be able to selectand apply the Best Solutionaddressing the Root Cause(s).Th...
CONTROL56
57
58
59
60
61The worse way to manage a process is by giving onlyverbal instructions!
62
63
Remember,At the end of Control PhaseOne should be able to sustainthe improved results andhandover the improvedprocess to i...
65People still love doing Six SigmaOr adapting something similar
66"To Work Smarter Not Harder"
About MeMapua Graduate School of Engineering 67Jeremy Jay V. LimCSS-BB, PMP, MSEM, BPMCurrently working in a local bank as...
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Six sigma overview

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Lecture material for the grad school class I am teaching. some parts are from www.Lassib.org.

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Six sigma overview

  1. 1. Six Sigma1
  2. 2. 2
  3. 3. Why do Six Sigma?3
  4. 4. Why do Six Sigma?Reduction of Cost due to PoorQuality and Process WastesReduction of OpEx4
  5. 5. Why do Six Sigma?Increase in CustomerSatisfactionReduction of Complaints5
  6. 6. Why do Six Sigma?Less fire-fightingImprovement ofOperational EfficiencyShorter Time to Market6
  7. 7. Why do Six Sigma?Helps make businessmore competitive andsustainable7
  8. 8. Six Sigma MethodologyOverview of the Technique8
  9. 9. 9What is Six Sigma?
  10. 10. What is Six Sigma?• Universal Measure ofPerformance• Methodology for problem-solving, process improvementand innovation• Management System forContinual Improvement andInnovation10According to Motorolas Six Sigma University
  11. 11. Six Sigma as a Measure11
  12. 12. Six Sigma as a Measure12
  13. 13. Six Sigma as a Measure13
  14. 14. Six Sigma as a Methodology14
  15. 15. Six Sigma as a Methodology15Impact of doing Six Sigma
  16. 16. 16Six Sigma as aManagement System
  17. 17. 17Six Sigma as aManagement SystemStandardization,KPI, BPMProjectManagementTraining &CertificationRewards &RecognitionManagementSupport
  18. 18. Six Sigma MethodologyOverview of How Its Done18
  19. 19. 19Note that this content is graded to Yellow Belt Level (" Just The Basics")
  20. 20. Six Sigma as a Methodology20
  21. 21. RECOGNIZE21
  22. 22. 22
  23. 23. Remember,At the end of Recognize PhaseOne should be able to choose agood project to work on basedon agreed criteria with topmanagement23
  24. 24. DEFINE24
  25. 25. 25
  26. 26. 26
  27. 27. 27
  28. 28. 29Project Charter for Define Phase
  29. 29. Remember,At the end of Define PhaseOne should be able to statewhat is the problem to besolved, the goal to be reachedand the process to beimproved.The charter is very importantsince it sets the direction andscope of the project.30
  30. 30. MEASURE31
  31. 31. 32
  32. 32. 33
  33. 33. 34
  34. 34. 35Performance Measure (Data)Operational Definition(Data Collection Plan)
  35. 35. 36Check for Process ControllabilityExample of data collected using the Data Collection Plan
  36. 36. 37Compute for Process Sigma LevelUsing Excel,Sigma Level = Normsinv(Yield%) + 1.5This is one common formula if raw data is in Counts of Good and Bad
  37. 37. Remember,At the end of Measure PhaseOne should be able to decideGO or NO-GO on solving theidentified problemIf Go, go to Analyze PhaseIf No-Go, move on to nextproblem38
  38. 38. ANALYZE39
  39. 39. 40
  40. 40. 41
  41. 41. 42
  42. 42. 43
  43. 43. 44
  44. 44. 45
  45. 45. 46
  46. 46. 47
  47. 47. 48
  48. 48. Remember,At the end of Analyze PhaseOne should be able to find outwhat is/are the Root Cause(s).This will be the focus ofimprovement because theRoot Cause has the biggestcontribution to the problem.49
  49. 49. IMPROVE50
  50. 50. 51
  51. 51. 52
  52. 52. 53
  53. 53. 54
  54. 54. Remember,At the end of Improve PhaseOne should be able to selectand apply the Best Solutionaddressing the Root Cause(s).This is based on the fact thatwe were able to validate thatthe Root Cause has thebiggest contribution to theproblem.55
  55. 55. CONTROL56
  56. 56. 57
  57. 57. 58
  58. 58. 59
  59. 59. 60
  60. 60. 61The worse way to manage a process is by giving onlyverbal instructions!
  61. 61. 62
  62. 62. 63
  63. 63. Remember,At the end of Control PhaseOne should be able to sustainthe improved results andhandover the improvedprocess to its owners.This phase leads to the closureof the project and don’t forgetto celebrate the achievement.64
  64. 64. 65People still love doing Six SigmaOr adapting something similar
  65. 65. 66"To Work Smarter Not Harder"
  66. 66. About MeMapua Graduate School of Engineering 67Jeremy Jay V. LimCSS-BB, PMP, MSEM, BPMCurrently working in a local bank as SixSigma Program Manager15 years work experience10 years in CI and PM, 5 years in Ops MgtWorked in MNCs – Mfg, BPO & Fin’l SvcsHas done TPM, Six Sigma, RAD, BPM, BPR,Lean, and PMOGuest speaker in Six Sigma conferencesAuthored BPM whitepapersPassionate about Value-driven Changeand Innovation
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