My class lecture material in the graduate school which features Value stream map.

1. Improving Service Quality With Lean Process Tools
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2. Topics:
Day 1: Historical and Definition of Enterprise Quality
Managing Service Level Agreements (SLAs)
Final Project's activity: Project Ideation activity
Day 2: Lean Process T&T (Tools and Techniques)
Final Project's activity: Presentation of proposed Final Term Project Charter
Day 3: Six Sigma DMAIC for process improvement
Final Project's activity: Weekly update and consultation
Day 4: Design For Six Sigma (DFSS - DMADV) for process/product innovation
Final Project's activity: Weekly update and consultation
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3. Topics:
Day 5: Six Sigma Program Best Practices and Success Factors
Final Project's activity: Presentation of draft version Cause Analysis or System
Requirements
Day 6: Process Performance Measurement and Balanced Scorecard System
Final Project's activity: Weekly update and consultation
Day 7: Business Process Management (BPM)
Final Project's activity: Weekly update and consultation
Day 8: Optimizing Process with Business Process Automation (BPA) Tools
Final Project's activity: Updates on the implementation plan or experiment plan
Day 9: Review and Consultation on Term Project Paper (1st review)
*includes estimated impact
Day 10: Final Revalida of Term Project Case Study (Final review)
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4. Value Stream Mapping
A Popular Lean Process Tool
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5. Value Stream Mapping
• Also called as VSM
• Tool for identifying process wastes and bottle necks
• Uses process data for identifying how to improve value stream
performance
• ie. Leadtime or Turn Around Time, WIP, Quality and
Productivity
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6. Value Stream Mapping
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7. VSM Commonly Used Symbols
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Available also in Microsoft Visio

8. !8
Can you interpret this VSM?

9. Value Stream Mapping Method
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Define the Value Stream
Draw the Current State
Draw the Future State
Create Improvement Plan
Implement the plan
Identify the gaps
Monitor & Control results

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11. !11
Whose perspective do we
capture in VSM?

12. Lean Process Improvement Techniques
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"Design for Six Sigma + Lean Toolset", Stephen Lunau et al, Springer Publishing, 2009

13. lean Process Improvement Techniques
Workplace 5S
7 Process Wastes
Floor Layout Analysis
Capacity and Queueing
Process Mapping
VA/NVA Analysis
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14. Workplace 5S
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• Sort
• Systematize
• Sweep
• Standardize
• Self-Discipline

15. 7 Process Wastes (TIMWOOD)
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16. 7 Process Wastes (TIMWOOD)
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Value Add Non-Value Add
Typically 95% of the total
processing time is non-
value add

17. Floor Layout Analysis (Spaghetti Diagram)
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18. Capacity and Queuing
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19. Capacity and Queuing
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20. Capacity and Queuing
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21. Process Map & Processing Time Value Analysis
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22. Updates on the Term Project Paper
Due next week May 11, 2013
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23. Final Term Project's Charter
• Business Case
• Problem Statement, Historical Trend
• Goal or Objective
• Timeline
• Methodology
• Members and Stakeholders
• Scope
• Risks
• Budget
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