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My experience with the Disney College Program Fall 2011.

My experience with the Disney College Program Fall 2011.

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  • This is my Disney College Program Experience
  • I choose to intern at the Disneyland Resort where the Vision Statement is: “Be the Disneyland Resort that is a source of joy and inspiration to all the world.” and the Mission statement is : “We create happiness and make dreams come true"
  • After bullet 2: including Joining NSMH and being able to intern at The San Diego Zoo and the Holiday Inn Express in Downtown San Diego.After bullet 3: First I will begin with Living at Disney
  • Living in the Program’s Housing really allowed me to be fully immersed in the Disney Experience.
  • Next I will discuss attending class and Learning at Disney
  • Bullet 1: these tools are the 4 keys of the disneyland show and the code of guest SERVICE
  • After 1st bullet: Safety is so important that the other keys of Courtesy, show and efficiency can be foregone if it is to maintain everyone’s Safety. After 3rd bullet: And now I will continue with my final topic of Working and Earning at Disney
  • Earning at Disney was my favorite part of the College Program Experience. It was were I was able to interact with people, gain experience, and develop my skills.
  • Being able to Create Happiness was the Best part of working. Everyday I was able to make magical moments and bring smiles to the guests. One of the moments that I remember most was with a young girl who was nervous about going onto soarin’ over california. As I was assisting guests into their seat I was able to talk to her and encourage her that she was completely safe and she would like being able to fly. After the flight landed she was so excited that the whole family found me and thanked me personally. The young girl told me she liked flying and was glad she went on.

Jeremiah.rivera.dcp2011 Jeremiah.rivera.dcp2011 Presentation Transcript

  • MY DISNEYCOLLEGE PROGRAMEXPERIENCEBy Jeremiah Rivera Fall2011
  • Disneyland Vision : “Be the Disneyland Resort that is a source of joy and inspiration to all the world.”Mission: “We create happiness and make dreams come true.”
  • Starting from the beginning  Attending my first Disney College Program informational meeting inspired me to pursue a career in Hospitality and Tourism Management.  It gave me a goal to achieve and opened up many new opportunities.  In this presentation I will discuss my Disney College Program experience specifically:  Living at Disney, Learning at Disney, and Earning at Disney
  • Living at Disney Housing. Rent.Welcome to Anaheim ! Transportation.  I choose t o l i ve i n t he housi ng t hat w as pr ovi ded t hr ough t he D sney C l ege Pr ogr am i ol .  R ent w t aken out of m as y checks w eekl y.  The housi ng w l ocat ed as i n D nt ow Anahei m ow n about 2 m l es f r omt he i D sneyl and R i esor t .  C m er assi st ance w om ut as pr ovi ded t o m so t hat I e w abl e t o t ake publ i c as t r anspor t at i on t o and f r omw k and cl ass. or
  • Living at Disney  I w assi gned t o a as  Li vi ng at D sneyiRoommate r oomw t h 2 r oom at es, i m has f ur t her devel opeds D el and R char d. ani i m tim m y e anagem ent  The H ousi ng O f i ce f ski l l s because I had set up m hl y ont t o pr i or i t i zeActivities act i vi t i es f or al l of ar r i vi ng t o cl ass and t he i nt er ns t o enj oy w k on t i m or e. such as:  I t al so i m oved m pr yReflection  G ocer y Bi ngos r net w ki ng ski l l s or  Speci al Tour s of because I w about t o as D sneyl and & i m new connect i ons ake  Excl usi ve and f r i endshi ps w t h i w kt hr oughs of al t he ot her i nt er ns. t he At t r act i ons at H ng t o l i ve on a avi t he D sneyl and i budget al so enhanced
  • Space Mountai n Walk- through Thanksgivin g DinnerMyRoommates Disney College Program Activities
  • Learning at DisneyLeadership Speakers Series Fr omt aki ng H 301 I TM  M f avor i t e advi ce cam y e l ear ned t hat m ar eas of y f r omJon St or beck, VP of i m ovem ar e pr ent D sneyl and i N w ki ng and et or  H encour aged us t o do our e I nt er per sonal best f or t he guest s, and t o C m cat i on. om uni have f un at w k and not or That i s w I enr ol l ed i n hy al l ow l i t t l e t hi ngs t o t he Leader shi p Speaker s hi nder us. Ser i es cl ass.  Thi s cl ass r eal l y hel ped expand m net w k, I w y or as Each w eek speaker s f r om even abl e t o m w t h eet i var i ous depar t m s ent sever al peopl e f r omPar k w d shar e t hei r oul O at i ons and Lodgi ng per
  • Learning at Disney S.E.R.V.I.C.E. model I w al so gi ven t he as  S.E.R .C st ands f or : .V.I .E. t ool s D sney has i  Sm l e i devel oped t o pr ovi de  Eye C act ont except i onal ser vi ce t o  R espect and W comel e i t s guest s:  Val ue t he M c agi  The Four Keys of t he  I ni t i at e Guest C act ont D sneyl and Show i  C eat e Ser vi ce r  The C ode of Guest Sol ut i ons S.E.R .C .V.I .E.  End w t h a Thank You i The 4 Keys ar e:  These t ool s hel p cr eat e  Saf et y, Cour t esy, a good exper i ence f or
  • Learning at Disney  I w t aught t hat Saf et y i s t he m as ost Safe D i m t ant of t he 4 Keys and w gi ven por as t r ai ni ng i n:  Saf et y i n M i on ot  Fi r e Saf et y C hem cal Saf et y iReflectio  These t ool s i m oved m Techni cal pr y n Ser vi ce ski l l s because t hey gave m an e under st andi ng of t he f oundat i on f r om w ch al l D sney pr ocedur es w d der i ve hi i oul f r om.  They al so f ur t her devel oped m y Expr essi ve Ser vi ce ski l l s w ch al l ow hi ed
  • World Of Color Soarin’Pixar OverPals Californi a Earning at Disney  I w t r ai ned as a G as uest C r ol H ont ost f or Pi xar Pal s, t he W l d of C or , and ot her Speci al Event s & or ol  As an At t r act i ons Host at Soar i n’ Over C i f or ni a. al
  • Earning at DisneyGuest Interaction W l e at w k I w abl e hi or as  To support the Disney Key t o i m em t he 4 Keys pl ent of Courtesy I was trained to and S.E.R .C M .V.I .E. odel . always look approachable I w gi ven G as uest I nt er act i on Tr ai ni ng f or and to say “Please” and m r ol es i n Pi xar Pal s and y “Thank you” w hen t he W l d of C or . or ol di r ect i ng guest . The C ast M ber R er ence em ef  C um and t he D sney ost es i G de w an ui as i nf or m i onal t ool of t he at Look G del i nes ui depar t m s and event s i n ent suppor t ed t he Show t he R esor t . el em s of t he D sney ent i By usi ng t he R er ence ef Keys. G de I w abl e t o assi st ui as guest s w t h t hei r i  I al so l ear ned t he 7
  • Earning at DisneySoarin’ Over California Saf et y f or t he guest s and f or  Show w suppor t ed by t he use as Cast M ber s w pr om nent em as i of Them Phr asi ngs and e dur i ng m t r ai ni ng at Soar i n’ y C um ost es Over C i f or ni a. al  Ef f i ci ency w suppor t ed as I w t aught how t o pr oper l y as w t h Tar get ed Loadi ng Ti m i es oper at e t he di f f er ent ar eas and H l y G our uest At t endance. of t he At t r act i on i ncl udi ng:  Ear ni ng at D sney i m oved i pr  G eet i ng guest s r m Expr essi ve Ser vi ce, y  Loadi ng guest s ont o t he Pr of essi onal i sm & Techni cal , at t r act i on Ser vi ce ski l l s  M oni t or i ng guest on t he  W l e at w k I had t o hi or at t r act i on pr ovi de st el l ar guest ser vi ce, be on t i m and e  Em gency Pr ocedur es er
  • Final Points  D i ng m i nt er nshi p I w al so abl e t o ur y asVoluntEARing par t i ci pat e i n sever al Vol unt EAR Event s. S  I supported the Children’s H ospi t al of O ange r Count y, w ked at a C or ast M ber Excl usi ve em H l ow al een Event , & G f t w apped pr esent s f or i r chi l dr en and f am l i es f or t he H i days. i ol Conclusion  My Disney College Program experience is something that I will never forget. The connections I’ve built and the memories I’ve m w l l al w ade i ays st ay w t h i m e.  I t has t aught m so m and has hel ped m e uch e devel op t he ski l l s w ch ar e vi t al w t hi n t he hi i H ospi t al i t y I ndust r y.  I n t he f ut ur e I w ant t o pur sue a car eer w t hi n i t he Lodgi ng depar t m of t he W t D sney ent al i
  • DISNEY COLLEGE PROGRAM INTERNS Fall 2011