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SMASH Social Media: Four Rules of Social Business
 

SMASH Social Media: Four Rules of Social Business

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From my keynote at SMASH Summit

From my keynote at SMASH Summit

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  • One question I have is how to reconcile the idea of 'don’t feed the trolls' with the box on the flow chart on page 16 that says to 'gently correct'.

    I can guess what this might be but I’d love to see some examples or good practices.

    P.S. Also, the next box has no option for a No reply :-)
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SMASH Social Media: Four Rules of Social Business SMASH Social Media: Four Rules of Social Business Presentation Transcript